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Frequently asked questions
Cancel Hover: The Right Way
How to cancel Hover and protect your domains and email in south africa
What is Hover and why you might want to cancel
Hover is a domain registration and email hosting service operated by Tucows that lets you register, manage, and renew domain names and email mailboxes through a straightforward online dashboard. It focuses on domain management and email services rather than full website hosting or site-building tools.
You control auto-renewal settings, DNS records, and mailbox subscriptions directly from your account. If you're moving your domains elsewhere, switching email providers, or simply no longer need these services, you'll need to understand how cancellation works in South Africa to protect your data and avoid unexpected charges.
Primary functions of Hover
Hover provides three core services: domain registration and renewal, DNS management controls, and email mailbox subscriptions. Most of your management happens through the web dashboard, where you can toggle auto-renewal, update DNS records, and manage email accounts. Each service operates independently, which means you can cancel one without automatically cancelling the others.
When cancellation makes sense
You might cancel Hover if you're switching to a competitor, consolidating services with a different provider, or simply no longer need email hosting. The key is understanding what happens to your domains and email data during the cancellation process. Yafee recommends documenting your reasons for cancellation, as this helps when communicating with support or escalating disputes.
Your consumer rights in south africa
South African consumers have statutory protections that apply to online services like Hover, even when dealing with international operators.
Consumer protection act and your rights
The Consumer Protection Act (CPA) protects you against unfair contract terms, hidden fees, and services that don't work as advertised. You have the right to cancel services within a reasonable cooling-off period if the terms weren't clearly disclosed. If Hover refuses to honour your cancellation request or withholds a refund you're entitled to, you can escalate to the National Consumer Commission (NCC).
Additionally, you have the right to transparent pricing in your local currency or a clearly stated exchange rate, and the right to receive confirmation of your cancellation within 10 business days. The CPA places the burden on the service provider to demonstrate that you were fully informed of cancellation terms before you purchased the service.
Your legal position
If Hover charges you after cancellation, refuses your request, or denies a pro-rated refund: You have grounds to file a complaint with the National Consumer Commission. Document all communication attempts, keep copies of your cancellation request, confirmation emails, and payment records. The NCC can investigate and order Hover to refund your money if the company breached the CPA. Response times typically range from 30 to 90 days, depending on case complexity.
When to escalate your cancellation
If Hover charges you after you've cancelled, refuses to process your cancellation request, or fails to refund pro-rated email fees, contact the National Consumer Commission. Keep all communication records as evidence. Yafee advises preserving screenshots of your account settings, cancellation confirmation pages, and email correspondence as proof of your cancellation effort.
How to cancel Hover step by step
Cancelling Hover involves disabling auto-renewal for domains and separately cancelling any email mailboxes you want to remove.
Step 1: sign in to your Hover account
- Open your web browser and visit hover.com.
- Click the "Sign In" button in the top right corner.
- Enter your email address and password.
- If two-factor authentication is enabled, complete that step by entering the code sent to your phone or email.
Once logged in, you'll see your account dashboard with a list of your domains and services.
Step 2: disable auto-renewal for your domains
- Click on "Domains" in the left navigation menu to view your complete domain list.
- Find the domain you want to stop renewing and click on it to open the domain details page.
- Look for the "Auto Renewal" toggle or switch and click it to turn it OFF.
- Important: Disabling auto-renewal does not delete your domain. Your domain will expire on its current renewal date unless you manually renew it.
- Pro tip: Note the expiry date. Set a reminder in your calendar if you plan to transfer the domain to another registrar before it expires.
- Confirm the change. Your account should display a confirmation message within seconds.
- Repeat this process for any other domains you want to stop renewing.
Once auto-renewal is disabled, Hover will not charge you for domain renewal when the registration period ends. However, the domain will become inactive and may be released back to the registry if you do not renew it manually.
Step 3: cancel email mailbox subscriptions
- Return to your account dashboard and click on "Email" in the left navigation menu.
- Locate the email mailbox or subscription you wish to cancel.
- Click on the mailbox to open its settings page.
- Look for a "Cancel Mailbox" button, "Remove Email", or similar option. This is usually found in the subscription settings or billing section.
- Warning: Cancelling an email mailbox will delete all email stored in that account. Download or back up any important emails before proceeding.
- Click the cancel button and confirm your cancellation request in the dialogue box that appears.
- Hover will send you a confirmation email to the email address associated with your Hover account. This email serves as proof of cancellation.
Email cancellation takes effect immediately. Any remaining balance on your email subscription may be refunded on a pro-rata basis, depending on Hover's refund policy.
Step 4: request refund confirmation in writing
- After cancelling, wait 2 to 3 business days for your account to update.
- Send a formal cancellation confirmation email to Hover's support address (see contact details at the end of this guide).
- Include:
- Your account email address
- Date of cancellation request
- List of cancelled services (domain auto-renewals, email mailboxes)
- Request for written confirmation and pro-rata refund calculation
- Your South African contact details and banking information for refund processing
- Request a response within 10 business days, as required by South African consumer law.
A written record of your cancellation request strengthens your position if a dispute arises. Yafee recommends sending this email via registered mail or keeping a copy of the email with a delivery receipt.
Refunds and billing after cancellation
Understanding how Hover handles refunds will help you avoid disputes.
Refund eligibility and timing
If you cancel a domain auto-renewal before the renewal date, you should not be charged. If Hover has already charged you for a renewal you didn't authorize, you are entitled to a refund under the CPA. Email mailbox subscriptions may be refunded on a pro-rata basis if you cancel mid-subscription period. For example, if you paid ZAR 150 for three months and cancelled after one month, you should receive a pro-rata refund of approximately ZAR 100.
Hover typically processes refunds to your original payment method within 5 to 10 business days. If you paid by credit card, the refund will appear as a credit on your statement. If you paid by bank transfer, the refund will be deposited into the account you specified during payment.
Disputing incorrect charges
If Hover charges you after you've cancelled, contact your bank immediately. In South Africa, you can dispute unauthorized charges through the Ombud for Financial Services Provider (OFSP) if your bank fails to act. Yafee advises keeping all bank statements and communication records as evidence of your cancellation and the disputed charge.
Common mistakes to avoid when cancelling Hover
Cancellation is straightforward when you follow the correct steps, but small oversights can create complications.
Mistake 1: disabling auto-renewal but not confirming in writing
Toggling auto-renewal off in your dashboard is not a formal cancellation. If a dispute arises later, Hover may claim you never cancelled. Always send a written cancellation request to their support address as documented proof. Yafee emphasizes that written confirmation is your strongest protection under South African consumer law.
Mistake 2: deleting email without backing up important messages
Once you cancel an email mailbox, you cannot recover deleted messages. Export any important emails to your computer before proceeding. Use your email client to download messages to a local folder or use Hover's export function if available.
Mistake 3: cancelling a domain registration instead of auto-renewal
These are different actions. Disabling auto-renewal stops future charges but keeps your domain active until the current registration expires. Deleting or cancelling a domain registration immediately removes it from your account. If you want to transfer your domain elsewhere, you typically only need to disable auto-renewal and request an authorization code from Hover.
Mistake 4: not noting your domain expiry dates
After you disable auto-renewal, your domains will expire on their scheduled dates if you don't renew them manually or transfer them. This can result in loss of your domain. Set calendar reminders for expiry dates before you cancel.
What happens after you cancel Hover
After cancellation, your account transitions through several stages.
Immediate effects (Day 1 to day 3)
Your auto-renewal toggle switches to OFF immediately. Hover will not charge you for domain renewals. Email mailboxes you cancelled are deactivated and deleted. You can still sign into your account to verify cancellation status and download any remaining data or DNS records you may need for migration to another provider.
Medium-term effects (Days 4 to 30)
Any refunds due to you should be processed and appear in your bank account within this window. Your domains remain active until their expiry dates. You can still request authorization codes to transfer domains to another registrar. Yafee recommends initiating domain transfers within 14 days of cancellation to avoid accidental expiry.
Long-term effects (After day 30)
Your Hover account remains accessible for 180 days. After that, Hover may archive your account, restricting access to historical data. Your domains will expire on their scheduled dates if you have not renewed or transferred them. Once expired, your domain enters a grace period (typically 30 days) during which you can still renew it with Hover. After the grace period, the domain may be released to other registrars.
Protecting your data during transition
Before your cancellation becomes effective, download your DNS records and any email data you need. Export DNS records by taking screenshots or using your new registrar's import tool. If you're transferring domains, collect all authorization codes from Hover and provide them to your new registrar.
Cancellation address and contact details
Submit your written cancellation request to the following address:
Hover Support
Tucows Inc.
96 Mowat Avenue
Toronto, Ontario M6K 3M1
Canada
You can also submit cancellation requests through your Hover account dashboard by clicking "Contact Support" or sending an email to [email protected]. Always retain copies of any correspondence and request a confirmation receipt. Include your account email address, the date of your request, and a clear description of which services you are cancelling.
For escalation within South Africa, contact the National Consumer Commission:
National Consumer Commission
Block A, Eco Park
Cnr Heuwel Avenue & Electricity Road
Halfway House, Midrand
Johannesburg, Gauteng 1685
South Africa
Telephone: 0861 254 258
Email: [email protected]
Website: www.ncc.org.za
Summary and next steps
Cancelling Hover in South Africa is straightforward when you follow the legal framework and procedural steps outlined above. You have statutory rights under the Consumer Protection Act to cancel subscriptions, receive confirmation within 10 business days, and claim pro-rata refunds where applicable. The National Consumer Commission can enforce these rights if Hover refuses to comply.
Start by disabling auto-renewal for each domain, then cancel any email subscriptions through your dashboard. Follow up with a formal written cancellation request to Hover's support address, clearly stating your intent and requesting written confirmation. Document all communications and keep records of your bank statements and refunds.
If you're transferring domains to another registrar, request authorization codes within 14 days of cancellation to avoid accidental expiry. Back up any email data before deleting mailboxes. Yafee has helped thousands of consumers cancel online services and protect their rights by following these clear, documented steps. Whether you're moving to a different provider or simply consolidating your services, understanding your cancellation rights ensures you retain control over your data and avoid unexpected charges.
For further guidance on cancelling other software and subscription services while protecting your consumer rights, visit Yafee.com today. Our contract law specialists are here to ensure you understand your position and execute cancellations with confidence.
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