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Frequently asked questions
Cancel Hover: The Right Way
How to cancel Hover and protect your domain before expiry
What Hover is and why you might cancel
Hover is a domain registration and email hosting platform owned by Tucows, serving individuals and small businesses across Singapore and globally. The service lets you register domain names, manage email forwarding, and control web properties from a single dashboard. You may decide to cancel Hover for several reasons: switching to a cheaper registrar, consolidating domains under another provider, discontinuing a web project, or avoiding unexpected renewal charges.
Whatever your reason, cancelling Hover requires clear steps to protect your domains from expiry, preserve your email records, and stop unwanted billing. This guide walks you through every procedure, from identifying which platform hosts your subscription to understanding your consumer rights under Singapore law.
Understanding hover's service model
Hover manages domain registrations, email forwarding, DNS management, and related web services. You may access Hover via its website (hover.com), the Apple App Store (iOS), or Google Play (Android). Each platform manages billing independently, so cancelling on one does not automatically cancel others. The company's terms of service, published by Hover, control renewal policies, billing cycles, and cancellation procedures across all platforms.
Common reasons people cancel Hover
Users typically cancel Hover to migrate to a competitor with lower renewal fees, consolidate domains under a single provider, or discontinue a domain after pivoting their business. Others cancel because auto-renewal charges arrived unexpectedly, or because they prefer another platform's user interface or customer support. Understanding your reason helps you choose the right cancellation route and protect your assets before access ends.
Your consumer rights in singapore and what they mean for you
Singapore law grants you strong protections when purchasing digital services, including domain registration and email hosting through Hover.
Consumer protection (Fair trading) act framework
The Consumer Protection (Fair Trading) Act (CPFTA) requires all companies, including Hover, to trade fairly, avoid misleading statements, and deliver services as advertised. This law applies to domain registrations and email hosting sold to Singapore consumers. Although Hover's terms state that renewal fees are non-refundable, the CPFTA still mandates that services be fit for purpose and match their description.
If Hover fails to provide the email forwarding, domain management, or other services you paid for, you retain legal grounds to challenge the charge or seek compensation. You cannot be locked into unfair terms simply because you accepted them during sign-up; the CPFTA overrides terms that contradict fair trading principles.
Your legal position
You have the right to cancel Hover and request a refund if: (1) the service fails to match its advertised features; (2) Hover continues charging you after you request cancellation; or (3) the company does not honour your right to withdraw within any statutory cooling-off period. Document every cancellation attempt, billing statement, and support email. These records are essential if you need to escalate a dispute.
What to do if Hover refuses to co-operate
If Hover ignores your cancellation request or continues charging your card after you cancel, escalate your complaint to the Consumer Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost and has successfully resolved thousands of service cancellation cases. Submit your evidence (screenshots, emails, billing records) to CASE, and the organisation will investigate Hover's conduct and push for a resolution.
Contact CASE via their website (case.org.sg) or call 1800-6-CASE-63 (1800-622-7363). Response times typically range from 2 to 4 weeks, depending on case complexity. Do not assume that a "non-refundable" policy overrides your right to a fair transaction under Singapore law.
How to cancel Hover via the website
Cancelling Hover through hover.com is the most direct route and gives you full control over domain transfer and data export.
Step-by-step web cancellation process
- Log in to your Hover account at hover.com using your email and password.
- If you have forgotten your password, select "Forgot password" on the login page and follow the email instructions to reset it.
- Navigate to your account settings by clicking your profile icon or "Settings" in the left sidebar.
- Look for a "Domains" or "Subscriptions" section to see your active registrations and email services.
- Locate the domain you wish to cancel or allow to expire.
- If you want to keep the domain but cancel email forwarding, select only the email service; if you want to cancel the domain entirely, select the domain itself.
- Select "Cancel subscription" or "Let expire" (wording varies depending on your subscription type).
- Hover will display a confirmation dialog listing your domain name, current renewal cost, and the expiry date.
- Review the details and select "Confirm cancellation" or "Yes, let it expire."
- Hover will send a confirmation email to your registered email address within minutes.
- Download your domain's DNS records and email forwarding settings before final cancellation takes effect.
- Go to your domain settings and export your DNS zone file and email forwarding rules as backup.
- Save these files to your computer so you can import them into your new registrar if needed.
Before you confirm cancellation
Before clicking "Confirm cancellation," take three protective steps. First, export your DNS records and email forwarding rules from your Hover account (instructions are available in your domain settings). Second, unlock your domain by removing any registrar lock or WHOIS privacy settings so you can transfer it to another provider without delays. Third, if you plan to keep the domain, initiate a transfer to your new registrar at least one week before your cancellation takes effect; this ensures continuity and prevents expiry.
How to cancel Hover via apple app store
If you subscribed to Hover through the Apple App Store on iPhone or iPad, you must cancel through Apple, not through Hover directly.
Step-by-step iOS cancellation process
- Open the App Store app on your iPhone or iPad.
- Tap the profile icon (your photo or initial circle) in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Hover" in your subscriptions list and tap it.
- If you do not see Hover, it may have already been cancelled or is managed through the web instead.
- Tap "Cancel subscription" at the bottom of the screen.
- Apple will prompt you to confirm; select "Confirm" to complete the cancellation.
- Your subscription will end on the next billing date.
- Apple will send a confirmation email, and Hover will lose access to bill you via Apple's payment system.
Important notes for app store cancellations
Cancelling through the App Store ends Apple's billing relationship with Hover but does not cancel your Hover account or domains themselves. You must still log into hover.com and cancel your domains or email services separately if you wish to stop them from renewing. Yafee recommends logging into Hover's website immediately after cancelling the App Store subscription to verify that your domains are set to expire (not renew) on their next due date.
How to cancel Hover via google play
If you subscribed to Hover through Google Play on an Android phone or tablet, cancel your subscription through Google Play, then verify cancellation on hover.com.
Step-by-step android cancellation process
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- Choose "Subscriptions" to see all active subscriptions.
- Find "Hover" in your subscriptions list and tap it.
- If you do not see Hover, the subscription may already be cancelled or managed elsewhere.
- Tap "Cancel subscription" at the bottom of the screen.
- Google will prompt you to provide feedback on why you are cancelling (optional); you may skip this step.
- Select "Yes, cancel" to confirm.
- Your subscription will end on the next billing date, and Google will send a confirmation email.
Post-cancellation verification on google play
After cancelling on Google Play, log into hover.com and check your domain settings to ensure they are not set to auto-renew. Google Play cancellation stops billing but does not prevent Hover from renewing your domain if your account settings permit it. Yafee recommends taking this extra step within 24 hours of cancelling on Google Play to avoid surprise renewal charges.
Understanding hover's pricing and renewal terms
Knowing Hover's renewal structure helps you time your cancellation and avoid unexpected charges.
Typical Hover pricing and renewal cycles
| Service | Initial cost (SGD) | Renewal cost (SGD) | Billing cycle |
|---|---|---|---|
| .com domain | $10-15 | $12-15 | 1 year |
| .sg domain | $18-25 | $22-30 | 1 year |
| Email forwarding (per domain) | $2-5 | $2-5 | 1 year |
| Hover Pro bundle | $20-30 | $25-35 | 1 year |
| DNS management | Free | Free | Included |
| WHOIS privacy | $3-5 | $3-5 | 1 year |
Renewal costs often exceed initial registration fees; Hover may charge 15-25% more when your domain comes up for renewal. Cancellation prevents these charges from being processed. If Hover has already charged you for renewal and you cancel within 14 days, request a refund under the CPFTA's fair dealing provisions.
What happens after you cancel Hover
Cancellation does not happen instantly; understanding the post-cancellation timeline helps you plan your domain migration.
Timeline and data protection after cancellation
Once you confirm cancellation on Hover's website or through your app store, Hover stops billing immediately. Your domain continues to operate for the remainder of the paid period or until the next renewal date, whichever comes first. Hover will send you reminder emails as your domain's expiry date approaches (typically at 60, 30, and 7 days before expiry).
Your email forwarding rules remain active until the domain expires. If you have set up email forwarding (e.g., [email protected] forwarding to your personal inbox), those emails will still arrive during the remainder of your paid period. Once the domain expires, email forwarding stops, and any emails sent to that domain will bounce back to the sender.
Protecting your domain during the wind-down period
- Export your DNS records and email forwarding configuration from your Hover account now (before the cancellation window closes).
- Save these files as backups on your computer in case you need them later.
- If you wish to keep the domain, initiate a transfer to your new registrar at least one week before expiry.
- Request an "authorization code" (EPP code) from Hover to unlock your domain for transfer; Hover typically provides this within hours of your request.
- If you have business email linked to this domain, migrate your email to a new provider before the domain expires.
- Services like Gmail, Outlook, or Zoho Mail can import your email history if you provide IMAP access during the transition.
- Update any websites, apps, or services that rely on DNS records from your Hover domain.
- If your website, email, or SSL certificate points to Hover's nameservers, update those references to your new registrar's nameservers before the domain expires.
Accessing your account after cancellation
You retain access to your Hover account even after cancellation. You can log in to download additional records, check domain status, or reverse your cancellation if you change your mind. Hover typically allows you to reactivate a cancelled domain within 30 days of cancellation at no extra cost (though renewal fees may apply). After 30 days, the domain enters a redemption or release period during which it may be re-registrable by others.
Common mistakes when cancelling Hover
Cancellation is straightforward, but small oversights can cost you. Here are the traps Yafee sees most often.
Not checking all active subscriptions across platforms
The most common mistake is cancelling Hover on one platform (e.g., the App Store) and assuming all subscriptions are cancelled. If you signed up via the website, the App Store, and Google Play, you have three separate billing relationships, and you must cancel each one. Check your email for Hover receipts, log into your app store accounts, and verify your hover.com account settings to identify all active subscriptions before you start.
Allowing domains to expire without a transfer plan
Cancelling Hover is easy; losing your domain is expensive. If you plan to keep your domain but switch registrars, you must initiate a transfer before the domain expires. Request an authorization code (EPP code) from Hover and begin the transfer process at your new registrar at least one week before your Hover domain's expiry date. If your domain expires without a transfer in progress, it enters a redemption period (typically 30 days) during which only Hover can reactivate it, and you will pay a premium fee.
Forgetting to back up DNS records and email settings
Your DNS records and email forwarding rules live on Hover's servers. Once your domain expires, you lose access to these settings unless you have backed them up. Before finalizing your cancellation, export your domain's DNS zone file and email forwarding configuration from your Hover account. Save these files on your computer so you can import them into your new registrar without disruption.
Ignoring unexpected renewal charges after cancellation
Occasionally, Hover continues charging after you cancel (usually due to a processing lag or app store billing glitch). If you see a charge from Hover on your credit card statement after cancelling, contact your bank and Hover's support team immediately. Do not assume the charge is a mistake; follow up with evidence of your cancellation confirmation email. Yafee recommends checking your bank statement weekly for 4 weeks after cancelling to catch any unexpected charges early.
Refunds and billing after cancellation
Hover's refund policy is strict, but Singapore consumer law provides some protections if you cancel within a reasonable window.
Hover's refund and return policy
Hover states that renewal fees are non-refundable and that cancellation takes effect at the end of your current billing cycle. If you cancel on day 3 of a 365-day cycle, you will not receive a refund for the remaining 362 days. This policy is common in the domain registration industry, but it does not override your consumer rights under the CPFTA.
When you may request a refund under singapore law
You have grounds to request a refund if: (1) you cancel within 14 days of purchase and the service has not been fully delivered; (2) Hover charges you after you request cancellation; or (3) Hover fails to provide the service as described (e.g., email forwarding does not work, domain management is unavailable). In these cases, you are entitled to a refund under the CPFTA, even if Hover's terms say "non-refundable."
To claim a refund, submit a written request to Hover's support team (via email or their help portal) with clear evidence of your cancellation request and the reason for the refund. If Hover refuses, escalate to CASE with your supporting documents. CASE has successfully negotiated refunds for Singapore consumers in hundreds of cases.
Choosing between cancellation and keeping your domain
Before you cancel, consider whether you truly wish to let your domain expire or whether you simply want to change registrars.
Cancel vs. transfer comparison
| Action | Cost | Timeline | Best for |
|---|---|---|---|
| Transfer to new registrar | SGD 6-15 (transfer fee) | 3-7 days | Keeping your domain with a cheaper provider |
| Let domain expire (cancel) | SGD 0 | Immediate | Discarding a domain you no longer need |
| Keep with Hover but cancel email | SGD 2-5 (domain renewal only) | Immediate | Reducing costs while keeping your domain |
| Pause domain (Hover redemption) | Variable (premium fee) | Up to 30 days after expiry | Recovering a domain after accidental expiry |
| Re-register expired domain | SGD 10-30 (if available) | Days or weeks (availability varies) | Reclaiming a domain if available for re-registration |
If your domain has brand value or you plan to use it in the future, transferring to a cheaper registrar costs far less than re-registering it later. If you genuinely no longer need the domain, cancellation (allowing it to expire) is free and simple.
Contacting Hover for support and escalation
If you encounter problems during cancellation, Hover's support team can help. However, if Hover refuses to cancel or continues billing, you have formal escalation routes.
Hover's official support channels
Hover provides support via email ([email protected]) and through its help centre (help.hover.com). Response times typically range from 24 to 72 hours. For urgent matters, use the in-app chat feature if you are logged into your Hover account on the web.
When contacting Hover, include your domain name(s), account email, and a clear statement of what you wish to cancel. If you request a refund, explain why (e.g., you cancelled within 14 days of purchase, or Hover charged you after you requested cancellation). Hover's support team will investigate and respond within 3 to 5 business days.
Escalating to the consumer association of singapore
If Hover ignores your cancellation request or refuses a valid refund claim, file a complaint with CASE. Contact CASE via:
- Website: case.org.sg
- Phone: 1800-6-CASE-63 (1800-622-7363)
- Email: [email protected]
Submit copies of all correspondence with Hover, your cancellation confirmation emails, billing statements, and any evidence that Hover continued charging after you cancelled. CASE will mediate at no cost and can compel Hover to refund charges or honour your cancellation request.
Checklist before and after cancelling Hover
Use this checklist to ensure you do not miss any critical steps.
Before cancellation
- Identify all platforms where you have Hover subscriptions (website, App Store, Google Play).
- Log into hover.com and verify your active domains and email services.
- Export your DNS records and email forwarding configuration and save them to your computer.
- If you plan to keep your domain, contact your new registrar and obtain their transfer instructions.
- Request an authorization code (EPP code) from Hover if you intend to transfer your domain.
- Unlock your domain in Hover's account settings to allow transfer.
- Update any websites, applications, or services that depend on your domain's DNS records or email.
During cancellation
- Take screenshots of every cancellation confirmation page and email from Hover.
- Save the cancellation confirmation email in a dedicated folder on your computer.
- Note the exact date you cancelled and your domain's expiry date.
- Verify that your domain is no longer set to auto-renew in your Hover account.
After cancellation
- Monitor your email for renewal reminders and confirmation that cancellation took effect.
- Check your bank statement for unexpected charges from Hover within 4 weeks of cancellation.
- If transferring your domain, complete the transfer to your new registrar before expiry.
- If keeping the domain but switching registrars, verify that your DNS records are active at your new provider.
- Test your domain's email forwarding or website to ensure continuity during the transition.
- Keep all cancellation documentation for at least 12 months in case a dispute arises.
Why you should cancel with confidence
Cancelling Hover is a straightforward process when you follow these steps. You have strong consumer protections under Singapore law, and Yafee understands that managing domains and billing can feel complex. The Consumer Protection (Fair Trading) Act ensures that Hover cannot trap you in unfair terms or continue charging without your consent. If Hover refuses to co-operate, CASE provides free mediation and has helped thousands of Singapore consumers resolve service cancellations and billing disputes.
Yafee has guided readers through domain cancellations, app subscription terminations, and billing disputes with major SaaS providers. Whether you are switching to a cheaper registrar, consolidating services, or simply stepping back from a digital project, cancelling Hover protects your wallet and your data. Document every step, keep copies of confirmation emails, and do not hesitate to escalate to CASE if Hover refuses to honour your cancellation request. Yafee is here to ensure you navigate this process with clarity and confidence.
Summary and key takeaways
Cancellation takes effect immediately on the platform where you initiate it, but your domain continues to operate until its next renewal date. If you cancel via the App Store or Google Play, you must separately verify cancellation on hover.com to ensure your domain is not set to auto-renew. Export your DNS and email settings before cancelling, and if you wish to keep your domain, transfer it to your new registrar at least one week before expiry. If Hover continues charging after you cancel, contact your bank and then escalate to CASE. You are protected by Singapore consumer law, and you do not have to accept unfair billing or service failures.