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Frequently asked questions
Cancel Clockify: The Right Way
How to cancel Clockify and stop time-tracking charges in south africa
What Clockify is and why you might want to cancel
Clockify is a time-tracking software built for individuals and teams who need to record work hours, manage projects, and generate timesheets for billing. The platform offers a free plan with core time-tracking features, plus three paid subscription tiers-Pro, Business, and Enterprise-that unlock team administration, advanced reporting, billing integrations, and enhanced security controls.
You may be cancelling Clockify because your team no longer requires time tracking, you've switched to a competing tool that fits your workflow better, your project has concluded, or the monthly subscription cost no longer aligns with your budget. Whatever your reason, Yafee recognises that cancelling digital subscriptions should be straightforward and transparent. This guide walks you through every procedural step, your legal rights under South African consumer law, and how to recover any charges you're entitled to dispute.
Understanding clockify's subscription model
Clockify operates on a workspace-based model, meaning subscription management depends on who controls your workspace account. If you are a workspace owner or administrator, you manage the subscription directly through the Clockify website. If you subscribed through Apple's App Store, Google Play, or the macOS App Store, you must cancel through that platform instead-not inside Clockify itself.
This distinction is critical because the cancellation process changes based on where you signed up. Yafee emphasises this upfront because many users attempt to cancel in the wrong location, which delays their refund or creates unnecessary confusion with customer support.
Your consumer rights when cancelling Clockify in south africa
South African consumer law provides you with specific protections that apply to digital subscriptions like Clockify, regardless of whether the company is based overseas.
Cooling-off period under the consumer protection act
Under South Africa's Consumer Protection Act (No. 68 of 2008), you have a 14-calendar-day cooling-off period from the date you conclude a distance contract. A distance contract includes all online and digital purchases, which means your Clockify subscription qualifies.
This means if you signed up for any paid Clockify plan within the last 14 days and wish to cancel, you can do so and demand a full refund without penalty or stated reason. You do not need to justify your decision. To enforce this right, document the exact date you subscribed and send a written cancellation notice to Clockify's registered business address (detailed at the end of this guide).
Your legal position: If Clockify refuses your refund request within the 14-day cooling-off period, you may escalate your complaint to the National Consumer Commission (NCC) at [email protected] or lodge a dispute through your bank's chargeback mechanism.
Recurring billing and refund protections
The Consumer Protection Act also mandates that any recurring charge must be explicitly authorised by you beforehand, and you must receive clear notification about payment dates and amounts before each charge occurs. If Clockify charged you without clear consent or continued billing after you submitted a cancellation request, you have grounds to dispute those charges.
Yafee recommends that you retain copies of all subscription confirmations, charge notifications, email correspondence, and cancellation requests. These documents become essential evidence if a billing dispute arises and you need to escalate to your bank or the National Consumer Commission.
How to cancel Clockify via the website
If you subscribed directly to Clockify through its website and you hold workspace owner or administrator permissions, follow these steps to downgrade or cancel your paid plan.
Step 1: log in to your Clockify workspace account
Open your web browser and navigate to clockify.me. Sign in using your workspace owner or administrator account credentials. If you are a regular team member without administrative access, you must request that your workspace owner or administrator complete this cancellation process on your behalf-they hold the authority to modify subscription status.
Step 2: access your workspace settings
Once logged in, locate the Workspace option in the left sidebar menu. If you manage multiple workspaces, select the specific workspace whose subscription you wish to cancel or downgrade. Confirm you are in the correct workspace before proceeding, as changes apply to that workspace alone.
Step 3: navigate to the billing section
Within Workspace settings, click on Billing or Plan & Billing. This section displays your current subscription tier, renewal date, payment method, and billing history. Review your current plan details to confirm this is the subscription you wish to cancel.
Step 4: locate the downgrade or cancellation option
Look for a button or link labelled Downgrade Plan, Cancel Subscription, or Manage Plan. Click this option to view available actions. Clockify typically offers you the choice to downgrade to a free plan (which suspends paid features but retains your data) or to fully cancel (which may delete historical data depending on Clockify's data retention policy).
Step 5: confirm your cancellation request
Select the option that matches your intent. If you select Cancel Subscription, Clockify will ask you to confirm. At this stage, the system may offer you a discount to retain your subscription-decline if you are certain you wish to cancel. Complete the cancellation by confirming your request.
Step 6: retain your cancellation confirmation
Once complete, Clockify displays a confirmation message and sends a confirmation email to your registered account email address. Download or screenshot this confirmation and save the email, as these documents serve as proof of cancellation date if a billing dispute arises later.
Cancelling Clockify via third-party app stores
If you subscribed to Clockify through Apple's App Store, Google Play, or the macOS App Store, you must cancel through that platform-not through Clockify's website.
Cancelling through apple app store or apple one
Open the App Store on your Apple device. Navigate to your account profile (top right). Select Subscriptions. Locate Clockify in your active subscriptions list. Tap Manage, then select Cancel Subscription. Apple will ask for confirmation; confirm your cancellation. Your subscription ends on the next renewal date-you retain access until then.
Cancelling through google play store
Open the Google Play Store app on your Android device. Tap your profile icon (top right). Select Payments and subscriptions, then Subscriptions. Find Clockify and tap it. Select Cancel subscription. Google Play will confirm your cancellation. Your subscription remains active until the next billing date.
Cancelling via macOS app store
Open the App Store on your Mac. Click your account icon in the bottom left. Select Account Settings. Scroll to Subscriptions and locate Clockify. Click Manage next to Clockify, then select Cancel. Confirm your cancellation when prompted.
Understanding clockify's pricing tiers
Clockify charges vary by subscription level, and understanding what you're cancelling helps you assess whether cancellation is correct for your situation.
| Plan | Monthly cost (ZAR) | Key features | Best for |
|---|---|---|---|
| Free | R0 | Basic time tracking, unlimited projects | Solo users, testing |
| Pro | ~R65 per user/month | Invoicing, expense tracking, project management | Freelancers, small teams |
| Business | ~R130 per user/month | Team administration, approval workflows, custom fields | Growing teams, strict controls |
| Enterprise | Custom pricing | Advanced reporting, SSO, dedicated support | Large organisations |
Note: Pricing is approximate and converted from USD to ZAR at current rates. Check Clockify's website for current South African pricing before cancelling.
Refunds, billing cycles, and what happens after cancellation
Understanding Clockify's refund policy and what occurs after you cancel prevents unexpected charges or data loss.
When does your access end after cancellation?
When you cancel your Clockify subscription, your paid features remain active until the end of your current billing cycle. For example, if you cancel on the 10th of a month and your subscription renews on the 20th, you retain access to paid features until the 20th. After that date, your workspace reverts to the free plan, and paid features (invoicing, advanced reports, team administration) become unavailable.
Your time-tracking data typically remains stored, but Yafee advises you to export your data before cancellation in case Clockify's data retention policy differs from your expectations. Download your reports and timesheets through Clockify's export function to preserve this information.
Refunds for early cancellation
Clockify's standard refund policy does not offer pro-rata refunds for mid-cycle cancellations-meaning if you cancel five days into a 30-day billing cycle, Clockify will not refund the unused portion. However, your Consumer Protection Act cooling-off right overrides this policy if you cancel within 14 days of initial purchase.
If you are outside the 14-day cooling-off window, you may still request a goodwill refund by contacting Clockify's support team directly with evidence of your cancellation request. Yafee recommends that you submit a polite written request explaining your circumstances, though Clockify is not legally obligated to grant it.
Stopping recurring charges
Once you cancel, Clockify should not charge you again. However, if you are subscribed via an app store (Apple, Google, macOS), verify that you cancelled through that platform-cancelling on Clockify's website does not automatically cancel app-store subscriptions. Conversely, if you subscribed via Clockify's website but cancelled through an app store, charges may continue. To avoid duplicate billing, ensure you cancel through the exact platform where you subscribed.
Common mistakes that delay your cancellation
Cancellation confusion is common, but these mistakes are entirely avoidable. Below are the most frequent errors Yafee observes, and how to sidestep them.
Mistake 1: cancelling in the wrong location
The single largest cancellation mistake is attempting to cancel through Clockify's website when you subscribed via Apple App Store or Google Play, or vice versa. Your subscription is tied to the platform where you signed up. If you subscribed through Apple, only Apple can cancel it. Check your original subscription confirmation email to identify the correct platform, then cancel there.
Mistake 2: confusing downgrade with full cancellation
Downgrading to Clockify's free plan stops paid charges but retains your account and data. Full cancellation removes access to your workspace. If you intend to cancel entirely and do not plan to use Clockify again, select full cancellation. If you might return or want to preserve your workspace, downgrade to the free tier instead.
Mistake 3: failing to retain cancellation proof
After cancellation, Clockify sends a confirmation email. Do not delete this email. If a charge appears after your cancellation date, you need this email as evidence that you cancelled. Yafee recommends screenshotting both the cancellation confirmation and your final billing statement to create a complete audit trail.
Mistake 4: not checking the billing renewal date before cancelling
Clockify charges on your renewal date, not on a fixed date each month. If you cancel on the 5th but your renewal is on the 15th, your paid access continues until the 15th. If you want to stop charges immediately, contact Clockify support to request an immediate cancellation rather than waiting for the renewal date.
Escalation: what to do if Clockify refuses to cancel or refund
If Clockify declines your cancellation request, refuses a refund you are entitled to under the Consumer Protection Act, or continues charging after cancellation, you have formal escalation routes.
Contact clockify's support team first
Submit a written cancellation request to Clockify via their support form at clockify.me/help or via email. Include your workspace ID, subscription start date, cancellation request date, and the reason for cancellation. Request written confirmation of your cancellation and refund status. Allow five to seven business days for a response.
Dispute through your bank
If Clockify continues charging after your cancellation date or refuses a refund within the 14-day cooling-off period, contact your bank and initiate a chargeback dispute. Provide your bank with your cancellation confirmation, billing statements, and any correspondence with Clockify. Most South African banks reverse fraudulent or unauthorised charges within 30 days.
File a complaint with the national consumer commission
If your bank dispute fails or Clockify fails to respond, lodge a formal complaint with South Africa's National Consumer Commission (NCC). Visit www.thencc.org.za or email [email protected]. Include your full complaint, copies of all correspondence, cancellation confirmations, and billing evidence. The NCC investigates at no cost to you and can compel companies to refund unauthorised charges.
Comparison: Clockify versus alternative time-tracking tools
Before you cancel, you may wish to compare Clockify to competing platforms to confirm your decision is sound.
| Feature | Clockify | Toggl Track | Harvest | Monday.com |
|---|---|---|---|---|
| Free plan | Yes | Yes | No (14-day trial only) | Limited |
| Time tracking | Yes (unlimited) | Yes | Yes | Basic only |
| Invoicing | Pro plan onwards | Paid add-on | Built-in | Add-on |
| Team management | Business plan onwards | Premium plan | All paid plans | Yes (all plans) |
| South African support | Limited | Limited | Limited | Yes |
| Pricing (lowest paid) | ~R65/user/month | ~R80/month | ~R150/month | ~R120/month |
If you are cancelling Clockify, Toggl Track and Harvest both offer free trials-test them before committing to ensure your new tool suits your workflow. Yafee advises that you export your Clockify data before switching, so you retain a historical record of your time entries.
Checklist: ensuring your cancellation is complete
Use this checklist to confirm you have cancelled Clockify correctly and protected your rights:
- Identify where you subscribed (Clockify website, Apple App Store, Google Play, or macOS App Store)
- Log in to the correct platform and navigate to your subscription settings
- Submit your cancellation request and receive confirmation
- Screenshot or save the cancellation confirmation email
- Record the cancellation date and your subscription renewal date
- Export your Clockify data (timesheets, reports) before access ends
- Check your bank statement on your next scheduled renewal date to confirm no charge was processed
- If a charge appears after cancellation, dispute it immediately with your bank and reference your cancellation confirmation
- Retain all cancellation and billing correspondence for at least 12 months
How yafee helps you cancel subscriptions with confidence
Cancelling a subscription should never require legal expertise or frustration. Yafee has helped thousands of consumers cancel Clockify and other digital services by providing clear, legally-grounded guidance tailored to South African consumer law. Our contract law specialists ensure you understand your rights, avoid common cancellation traps, and recover refunds you are entitled to claim.
If you encounter resistance from Clockify or any other software provider, Yafee's resources and escalation guides empower you to resolve disputes independently or escalate to the National Consumer Commission with confidence. Your consumer protections are real-Yafee ensures you claim them.
Contact details for formal cancellation notices
If you wish to submit a formal written cancellation notice to Clockify (particularly to enforce your 14-day cooling-off right), send correspondence to:
Clockify (COING Inc)
Registered office address available on Clockify's website (clockify.me/about) or in your subscription confirmation email.
Email: [email protected]
Support portal: clockify.me/help
Include in your letter: your workspace ID, email address associated with your account, subscription start date, cancellation request date, and your request for written confirmation of cancellation and refund status. Send this via email and retain a copy for your records. Document the date you sent it, as this starts your 14-day cooling-off clock if applicable.