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Cancel Clockify: Step-by-Step Guide
How to cancel Clockify in singapore: step-by-step guide with full refund details
What Clockify is and why you might cancel
Clockify is a time-tracking software that records your work hours, generates productivity reports, and supports invoicing and project management across web, desktop, browser extensions, and mobile apps. You can use it free or upgrade to Premium for advanced features like unlimited projects and team management.
You might decide to cancel because your team no longer needs time-tracking, you have found an alternative tool that fits better, or your subscription cost no longer justifies the value. Whatever your reason, Yafee is here to guide you through the exact cancellation process and help you understand your rights as a consumer in Singapore.
Where Clockify operates
Clockify operates on multiple platforms, which means you may need to cancel from different locations depending on how you subscribed. If you signed up through the web, you cancel from your workspace settings. If you subscribed via the Apple App Store or Google Play, you manage cancellation directly with those platforms. Yafee recommends checking where your payment actually goes before you attempt to cancel, as mistakes here often delay the process.
Who this guide helps
This guide is for Singapore-based users cancelling Clockify subscriptions purchased via the web platform, iOS app, or Google Play. You will learn the exact steps, what happens to your data, refund policies, and your consumer rights under Singapore law.
Your consumer rights under singapore law
As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which governs unfair contract terms, misleading conduct, and unsolicited transactions. This Act gives you specific rights when cancelling subscriptions.
The legal framework protecting your cancellation
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including online subscriptions) within 14 days of the contract date without penalty or fee, unless Clockify can demonstrate that you have used the service beyond a trial period or that the contract explicitly excludes cooling-off rights. Furthermore, the legislation requires the service provider to confirm cancellation in writing within a reasonable timeframe and to cease billing immediately upon valid cancellation notice.
Consequently, if Clockify continues to charge your payment method after you have cancelled, or if they refuse to process your cancellation, you have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), which enforces consumer law.
Your legal position when cancelling
You have the right to:
- Cancel within 14 days of subscription without penalty (cooling-off period)
- Receive written confirmation of cancellation
- Stop all billing immediately upon valid cancellation notice
- Request a refund for unused portions of your subscription (pro-rata refund)
- Lodge a complaint with the CCCS if Clockify refuses to honour your cancellation
You are NOT entitled to:
- A refund if you cancel after 14 days and have actively used the service
- A refund if your cancellation is due to a reason outside Clockify's control (e.g., your business decision)
- Recover data after 30 days of account closure (check Clockify's retention policy)
Clockify pricing and subscription tiers
Understanding what you are paying for helps you decide whether cancellation is the right choice and whether you qualify for a refund.
Current pricing for singapore users
| Plan | Cost (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Free | S$0 | N/A | Unlimited time entries, 1 project, basic reports |
| Pro | S$9.99 | Monthly or annual | Unlimited projects, invoicing, team management |
| Business | S$19.99 | Monthly or annual | Advanced approval workflows, custom fields, integrations |
| Enterprise | Custom quote | Annual | Dedicated support, SSO, advanced security |
If you subscribed via the Apple App Store or Google Play, your pricing may differ slightly from the web price, and your cancellation method will depend on your platform.
Reasons to cancel Clockify and when to reconsider
Identifying your reason for cancellation helps you execute the right procedure and protects your consumer rights.
Strong reasons to cancel
- You no longer use time-tracking software or your project has ended
- You have found a competitor (e.g., Toggl Track, Harvest) that better suits your workflow
- The subscription cost is no longer justified by business value
- You have upgraded to a higher-tier Clockify plan and want to downgrade to Free
- You experienced poor customer support or service reliability issues
When you might reconsider
- You cancelled due to cost but could negotiate a lower rate or annual discount with Clockify support
- You are considering cancelling within the 14-day cooling-off period; confirm you will not re-subscribe
- Your team still uses Clockify integrations (e.g., with Jira, Asana); cancellation may break those workflows
How to cancel Clockify via the web platform
Cancelling through the web gives you the most direct control and creates a clear digital record for consumer protection purposes.
Step 1: log in to your workspace
- Visit clockify.me and enter your email and password
- Navigate to your primary workspace
Step 2: access your subscription settings
- Click the three-line menu (hamburger icon) in the top left
- Select "Settings"
- Choose "Subscription" from the left-hand menu
- You will see your current plan, renewal date, and payment method
Step 3: cancel your subscription
- Locate the "Cancel subscription" or "Downgrade" button (wording varies by plan)
- Click the button
- Clockify will prompt you to confirm your reason for cancellation (optional feedback)
- Review the warning that your plan will revert to Free and data access may be limited
- Click "Confirm cancellation"
Step 4: verify cancellation and save confirmation
- Clockify will display a confirmation message on screen
- Check your email (including spam folder) for a cancellation confirmation from Clockify support
- Save the confirmation email or screenshot for your records
- Verify that your billing date has been removed or marked as "Cancelled"
How to cancel Clockify via iOS or android
If you subscribed via the Apple App Store or Google Play, you must cancel through that platform, not through Clockify directly.
Cancelling on iOS (Apple app store)
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon in the top right
- Select "Subscriptions"
- Find "Clockify" in the list
- Tap "Manage subscription"
- Tap "Cancel subscription"
- Choose your reason from the dropdown menu
- Tap "Confirm cancellation"
- Apple will send a confirmation email to your registered Apple ID email address
Cancelling on android (Google play)
- Open the Google Play Store on your Android device
- Tap your profile icon in the top right
- Select "Payments and subscriptions"
- Choose "Subscriptions"
- Find "Clockify" in the list
- Tap "Manage subscription"
- Tap "Cancel subscription"
- Confirm your cancellation when prompted
- Google will send a confirmation email to your registered Google account
What happens to your data after cancellation
Understanding data retention protects you from unexpected loss and helps you plan your transition to another tool.
Data access after cancellation
After you cancel your paid plan, your account reverts to the Free tier. You retain access to all historical time-tracking data, but your access to advanced features (unlimited projects, invoicing, team management) ends immediately. You can still export your data as CSV or PDF for your records.
Data deletion timeline
Clockify states in its privacy policy that it retains account data for up to 30 days after cancellation or account deletion. After 30 days, your data may be permanently deleted. If you need your data beyond this period, you must export it before or immediately after cancellation. Yafee strongly advises exporting your time-tracking reports before you cancel to preserve a permanent record.
How to export your data
- Log in to your Clockify workspace before cancellation
- Navigate to "Reports"
- Select the date range you want to export
- Click the download icon to export as CSV or PDF
- Save the file to your computer or cloud storage
Refund policy and your consumer rights
In accordance with the Consumer Protection (Fair Trading) Act and Clockify's own terms, your refund eligibility depends on when you cancel and whether you fall within the cooling-off period.
Refund eligibility timeline
| Cancellation timing | Refund eligibility | Notes |
|---|---|---|
| Within 14 days of subscription start | Full refund | Cooling-off period applies; minimal service use expected |
| 14-30 days after subscription start | Pro-rata refund (unused portion) | Refund calculated based on unused days in billing cycle |
| After 30 days and active use | No refund | Service fully delivered; you are outside cooling-off period |
| Service failure or outage (your fault) | No refund | Clockify not liable for your business decisions |
| Clockify breach (downtime, data loss) | Full or partial refund possible | Contact Clockify support with evidence; escalate to CCCS if refused |
How to request a refund
- Cancel your subscription using the steps above
- Email [email protected] with the subject line "Refund request for [your email address]"
- Provide the following information:
- Your account email
- Subscription start date
- Subscription end date (if different from start)
- Reason for cancellation and refund request
- Your billing receipt or invoice (if available)
- Allow 5-10 business days for Clockify to respond
- If Clockify refuses your refund request and you believe you are entitled to one under the CPFTA, escalate to the Competition and Consumer Commission of Singapore (CCCS) with proof of your cancellation notice and correspondence with Clockify
Common cancellation mistakes and how to avoid them
Cancellation delays and billing disputes often stem from procedural errors. You can prevent these by taking a systematic approach to your cancellation.
Mistake 1: cancelling via the wrong platform
If you subscribed via the Apple App Store, cancelling via the web will not stop your App Store billing. Verify where your payment originated (check your credit card or bank statement) and cancel through that platform only. Yafee has helped thousands of consumers resolve billing disputes by confirming their subscription source first.
Mistake 2: not saving your cancellation confirmation
Cancellation confirmations are your proof that you acted in good faith. Screenshot the on-screen confirmation and save any email from Clockify or your app store. If billing continues after cancellation, these records protect you in a dispute.
Mistake 3: failing to check billing after cancellation
Cancellation does not always stop billing immediately. Check your bank or credit card statement 5-10 days after cancellation to confirm that no charge appears. If a charge does appear, contact Clockify support immediately with your cancellation confirmation.
Mistake 4: cancelling without exporting data
After cancellation, your access to advanced reports and data export features ends. Export all time-tracking data before you cancel. If you need data after your account is closed, recovery may be impossible.
Mistake 5: not respecting the 14-day cooling-off period for other subscribers
If you subscribed on behalf of a team member or external contractor, confirm that they consent to cancellation. Cancelling their subscription without notice may create a dispute.
After cancellation: managing your transition
Cancellation is the beginning of your transition, not the end. Plan your next steps to protect your data and minimise workflow disruption.
Immediate actions (first 24 hours)
- Export all time-tracking data and save to two locations (cloud + local drive)
- Document any unpaid invoices or outstanding time entries
- Notify your team (if applicable) of the cancellation and new time-tracking process
- Update integrations (e.g., remove Clockify from Jira, Asana) to prevent errors
Short-term actions (within 7 days)
- Verify that no new charge appears on your billing statement
- Review your backup data exports to ensure completeness
- Set up an alternative time-tracking tool (if applicable)
- Migrate historical data to the new tool using your exported CSV files
Long-term actions (within 30 days)
- Reconcile time-tracking records with payroll or invoicing systems
- Archive all correspondence with Clockify for your records
- If you experienced service issues or billing disputes, document them for future complaints
Resolving cancellation disputes with Clockify
If Clockify refuses to cancel your subscription or continues to charge you after cancellation, escalate your complaint through the official channels.
Step 1: contact Clockify support directly
- Email [email protected] with the subject "Urgent: Cancellation dispute for [your account email]"
- Attach your cancellation confirmation, billing receipts, and any correspondence
- Clearly state your position: "I cancelled my subscription on [date] and request immediate cessation of billing"
- Provide your preferred resolution: full refund, credit, or account credit
- Request a written response within 7 days
Step 2: escalate to Clockify management (if no response)
- If Clockify support does not respond within 7 days or refuses your request, email their general inquiry address with "ESCALATION: Cancellation dispute" in the subject line
- Reference your original support ticket number
- Reiterate your cancellation notice and request for refund
- State that you will escalate to the CCCS if the issue is not resolved within 7 days
Step 3: lodge a complaint with the competition and consumer commission of singapore
If Clockify fails to respond or refuses your cancellation and refund request, you have the right to lodge a formal complaint with the CCCS. The CCCS enforces the Consumer Protection (Fair Trading) Act and investigates unfair contract terms and billing disputes.
- Visit the CCCS website (cccs.gov.sg)
- Complete the online complaint form under "File a complaint"
- Attach all supporting documents: cancellation confirmation, billing receipts, email correspondence, and screenshots
- Clearly describe the issue: "Clockify refused to honour my cancellation notice dated [date] and continued to bill me"
- The CCCS will investigate and may order Clockify to refund your charges or cease billing
Comparison: Clockify vs. alternative time-tracking tools
Understanding alternatives helps you decide whether cancellation is the right choice and what features matter most to you.
| Tool | Free plan | Pricing (paid) | Key strength | Best for |
|---|---|---|---|---|
| Clockify | Unlimited entries, 1 project | S$9.99/month (Pro) | Affordable, simple interface | Freelancers, small teams |
| Toggl Track | Limited entries, unlimited projects | USD 9-29/month | Robust reporting, integrations | Agencies, larger teams |
| Harvest | No free plan | USD 12-80/month | Built-in invoicing and expense tracking | Service-based businesses |
| RescueTime | Free with limited features | USD 9-99/month | Passive time tracking, productivity analytics | Individual productivity focus |
Clockify contact details and cancellation address
In accordance with consumer protection standards, you have the right to clear contact details for cancellation and dispute escalation.
Official Clockify contact information
Email support: [email protected]
Corporate address: Clockify Inc., 1660 S. Albion Street, Suite 401, Denver, CO 80222, United States
Primary office (European operations): Clockify Ltd., Jovan Cvijica 2, 10000 Zagreb, Croatia
Subscription and billing enquiries: [email protected] (mention "Subscription cancellation" in subject line)
Note: Clockify does not maintain a dedicated Singapore office for cancellations. All cancellations must be processed via the web platform, iOS App Store, or Google Play. For disputes, contact [email protected] with your account details and cancellation request.
Your next steps with yafee
Cancelling Clockify is straightforward when you follow the legal framework and procedural steps outlined above. Whether you cancel via web, iOS, or Android, the key is to preserve evidence of your cancellation notice and verify that billing ceases within 5-10 days. If Clockify refuses to honour your cancellation or refund request, the Consumer Protection (Fair Trading) Act protects you, and the CCCS provides an escalation route.
Yafee has helped thousands of consumers cancel subscriptions confidently by grounding their rights in law and providing clear, verifiable procedures. If you experience resistance from Clockify or have further questions about your consumer protections in Singapore, Yafee is here to guide you through the dispute resolution process. Start your cancellation today using the steps above, and remember: your cancellation confirmation is your protection.