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Frequently asked questions
Cancel Verb Energy: The Right Way
How to cancel your Verb Energy subscription in south africa: your complete guide
What is Verb Energy and why you might want to cancel
Verb Energy is a subscription service that delivers energy bars made from coffee and green tea extracts directly to your door. The bars are designed to give you a quick energy boost without the jittery feeling that comes from traditional caffeine products. If you've signed up for a recurring subscription but no longer need the product, Yafee is here to help you navigate the cancellation process step by step with precision and clarity.
How Verb Energy works
Verb Energy operates as an online subscription business based in New York, with additional operations in Boston, Massachusetts. You order through their website, set up a recurring delivery schedule, and receive your energy bars on a schedule you choose. The company focuses primarily on United States operations and pricing in USD, which means South African customers face additional considerations around currency conversion, shipping costs, and customer support response times.
Why south african customers should understand their rights
As a South African consumer ordering from an international company, you are protected by local consumer protection legislation regardless of where Verb Energy is based. The Consumer Protection Act, No. 68 of 2008, and the Electronic Communications and Transactions Act (ECTA), No. 25 of 2002, grant you specific rights around cancellations, refunds, and dispute resolution. Understanding these protections before you cancel ensures you know exactly where you stand if issues arise. Yafee specialises in translating these legal frameworks into practical action.
Your consumer rights in south africa when cancelling subscriptions
South African law provides you with clear protections when dealing with online retailers and subscription services, even international ones.
Statutory rights under south african consumer protection law
The Consumer Protection Act grants you a cooling-off period for distance contracts (orders placed online or by telephone). You have the right to cancel most online purchases within 5 business days of receiving your goods without penalty, provided you have not used the product materially. For ongoing subscriptions, you have the right to cancel at any time unless a specific contract term applies and was clearly disclosed before you committed to payment.
The ECTA protects you by requiring clear disclosure of all subscription terms, cancellation procedures, and total costs before you commit to payment. If Verb Energy did not clearly display cancellation terms, refund policies, or total costs before you subscribed, you have grounds to dispute charges or request a full refund. Keep copies of all confirmations and terms pages for your records.
Your legal position
You are entitled to cancel your Verb Energy subscription at any time under South African law. The company cannot impose unreasonable cancellation fees, lock-in periods beyond those explicitly agreed, or demand justification for your cancellation. If Verb Energy refuses to honour your cancellation request, you can escalate the matter to the National Consumer Tribunal or your provincial Consumer Commissioner at no cost. Yafee recommends documenting every communication attempt, including dates, channels (email, text), and responses, in case you need to file a formal complaint.
What to do if Verb Energy refuses to cancel or refund
If Verb Energy does not respond to your cancellation request within 10 business days, or refuses to refund you after cancellation, you can escalate your complaint to the National Consumer Tribunal. You may also contact your provincial Consumer Commissioner, whose details you can find through the Department of Trade, Industry and Competition (DTIC). Document every communication attempt, including dates, channels (email, text), and responses. Yafee recommends keeping screenshots of all exchange details in case you need to file a formal complaint.
Methods to cancel your Verb Energy subscription
You have three main pathways to cancel, depending on how you signed up and which you find easiest to navigate.
Cancelling through your account settings on the Verb Energy website
If you created a direct account with Verb Energy on their website, your best first option is to log in and look for subscription management settings. Sign in to verbenergy.co, navigate to your account or settings area, and look for options to skip, delay, or cancel your next shipment. If you cannot find a dedicated cancel button, you will need to contact support directly. Yafee advises taking a screenshot of your account details before you proceed, in case you need to reference your order number or subscription date later.
Cancelling if you subscribed through the apple app store or google play
If you set up your Verb Energy subscription through Apple's App Store or Google Play, you must cancel through those platforms, not through Verb Energy directly. Apple and Google manage the subscription relationship and handle refunds. Open your app store account settings, navigate to subscriptions, find Verb Energy, and select "Cancel subscription". The cancellation takes effect at the end of your current billing cycle. Take a screenshot of the cancellation confirmation for your records.
Cancelling by contacting customer support directly
If you cannot cancel through your account settings or the app store, contact Verb Energy customer support directly. You can reach them via text to the shortcode provided in their communications or by emailing [email protected]. Clearly state your intention to cancel your subscription, include your full name, email address, and order or subscription number. Request written confirmation of cancellation. Yafee recommends sending your cancellation request via email so you have a written record of your request and the company's response.
Step-by-step cancellation process
Follow these steps to cancel your Verb Energy subscription efficiently and ensure you receive confirmation.
- Gather your account information
- Log in to your Verb Energy account or locate your original order confirmation email
- Write down your subscription number, account email address, and the date you first subscribed
- Note the date you wish the cancellation to take effect
- Choose your cancellation method
- If you subscribed directly on verbenergy.co, log in and look for subscription settings
- If you subscribed through Apple or Google, use those platforms to cancel
- If you cannot find a self-service option, prepare an email or text to customer support
- Submit your cancellation request
- If using email, write a clear message: "I wish to cancel my Verb Energy subscription effective immediately. Please confirm cancellation in writing."
- If texting, send a brief message with your name and subscription details
- If using the website, confirm the cancellation before submitting
- Retain your confirmation
- Screenshot or print any confirmation message you receive
- Note the date and time of your request
- Save the company's response reference number if provided
- Verify the cancellation on your next billing date
- Check your email for any charge notification
- Log back into your account to confirm the subscription shows as cancelled
- If you are charged after cancellation, contact customer support immediately
- Escalate if necessary
- If Verb Energy does not respond within 10 business days or refuses to cancel, contact the National Consumer Tribunal
- File a formal complaint with your provincial Consumer Commissioner
- Provide all documentation of your cancellation request and the company's response
Refunds and what you can expect after cancellation
Your refund rights depend on whether you are cancelling within the cooling-off period or after it has ended.
Refunds within the 5-business-day cooling-off period
If you cancel your Verb Energy subscription within 5 business days of receiving your first shipment and you have not opened or used the bars, you are entitled to a full refund under the Consumer Protection Act. Verb Energy must refund you within a reasonable time, typically 10 to 15 business days. The company may deduct only the actual cost of return shipping if you agreed to those terms in advance. If Verb Energy does not refund you within this timeframe, Yafee recommends escalating to the National Consumer Tribunal.
Cancellations after the cooling-off period
If you cancel after the 5-business-day cooling-off period, you may not receive a refund for the current shipping cycle, depending on Verb Energy's terms and when you submitted your cancellation. However, you should not be charged for any future shipments. Confirm in writing that the company will not debit your payment method after the cancellation date. If you are charged after cancellation, you have the right to dispute the charge through your bank and request a refund.
Currency and payment considerations for south african customers
Because Verb Energy charges in USD, your bank or payment provider will convert the amount to ZAR at their exchange rate. This means the final amount you are refunded may differ slightly from the amount you paid due to exchange rate fluctuations. If you paid via credit card, the refund typically appears within 5 to 7 business days. If you used PayPal or another payment processor, check those platforms for refund status.
Verb Energy pricing and subscription options
Understanding Verb Energy's pricing structure helps you assess whether cancellation is the right choice and what charges you may face.
| Subscription plan | Frequency | Typical cost (USD) | Typical cost (ZAR) | Cancellation terms |
|---|---|---|---|---|
| Monthly box | Every 30 days | USD 30-50 | ZAR 550-920 | Cancel anytime; no charges after cancellation |
| Quarterly box | Every 90 days | USD 80-140 | ZAR 1,470-2,570 | Cancel anytime; no charges after cancellation |
| Annual prepay | Upfront annual payment | USD 300-500 | ZAR 5,500-9,200 | Partial refund of unused months may apply; check terms |
Exchange rates fluctuate daily, so the ZAR amounts shown are approximate based on current rates. Your actual charge will depend on the rate your bank or payment provider applies on the date of transaction.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel straightforward, but small oversights can create delays or disputes that you can easily prevent.
Mistake 1: not confirming cancellation in writing
If you cancel via phone or in-person chat, always request written confirmation via email. Verbal cancellations leave no evidence, and the company may claim it never received your request. Email creates a paper trail that protects you. Yafee advises always requesting a cancellation confirmation number or reference code.
Mistake 2: cancelling too close to your billing date
If you cancel just before your renewal date, Verb Energy may argue the charge was already processed and non-reversible. Cancel as early as possible in your billing cycle to minimise the risk of overlap. Check your account to see exactly when your next charge date is, then cancel at least 3 business days before that date.
Mistake 3: assuming silence means cancellation
If Verb Energy does not respond to your cancellation email within 10 business days, do not assume you are cancelled. Follow up with a second email or contact customer support via text. If the company continues to charge you after 10 business days without confirmation, dispute the charge through your bank immediately. Document every attempt to contact the company.
Mistake 4: not checking your bank statement after cancellation
Even after you cancel, Verb Energy may attempt to charge you again due to system errors or failure to process your cancellation. Check your bank or payment app every 5 days for the first month after cancellation to confirm no charges appear. If you see a charge after cancellation, contact your bank immediately and open a dispute.
Mistake 5: forgetting to cancel subscriptions on app platforms
If you subscribed through Apple or Google, you must cancel through those platforms. Emailing Verb Energy alone will not cancel your app store subscription, and you will continue to be charged. Log into your app store account and remove Verb Energy from your subscriptions list directly.
After cancellation: what happens next
Cancellation does not end immediately; several steps occur over the following weeks to ensure your subscription is fully terminated.
Immediately after cancellation
You should receive a cancellation confirmation email from Verb Energy or the app store platform within 1 to 3 business days. If you do not receive this email, Yafee recommends logging back into your account to verify the subscription status has changed to "cancelled" or "inactive". Save this confirmation for your records.
Your final shipment and charges
If you cancelled mid-cycle, Verb Energy may still ship the bars already in the fulfillment queue. You are entitled to receive this shipment at no extra charge if you paid upfront for it. If you cancelled before payment was processed for the current cycle, you should not be charged. Monitor your bank statement carefully during this period.
Unwanted charges after cancellation
If Verb Energy charges you after your cancellation date, you have the right to dispute the charge through your bank. Contact your bank within 10 to 30 days of the unwanted charge (timeframes vary by institution) and explain that you cancelled your subscription. Your bank can investigate and reverse the charge. Simultaneously, contact Verb Energy's customer support and the National Consumer Tribunal to escalate the matter. Yafee has helped thousands of consumers successfully reverse unwanted subscription charges through this process.
Why you might want to cancel Verb Energy
Several common reasons lead South African customers to cancel their Verb Energy subscriptions.
Reasons for cancellation
You may want to cancel if the product does not meet your expectations, the cost is too high with currency conversion and shipping fees, you are not consuming the bars quickly enough, or you have found an alternative energy product you prefer. International shipping delays or poor customer support responsiveness may also prompt cancellation. Additionally, if Verb Energy raised its prices or changed its billing terms without clear notice, you have the right to cancel before the new terms take effect.
Reasons to keep your subscription
If you consume one bar daily and value the caffeine convenience without jitteriness, the subscription may provide good value despite currency and shipping costs. If you have negotiated a loyalty discount or are in the middle of a promotional trial period, consider waiting until the trial ends before cancelling. Calculate your cost per bar and compare it to local energy drink alternatives available in South Africa before deciding to cancel.
Comparison of cancellation methods
Each cancellation method has different advantages and timeframes.
| Cancellation method | Time to process | Evidence of cancellation | Best for |
|---|---|---|---|
| Email to [email protected] | 10 business days | Email confirmation (strong) | Clear documentation and dispute resolution |
| Text to HEYVERB | 5 business days | Text confirmation (moderate) | Faster response; less formal |
| Website account settings | Immediate | Screenshot of cancellation (strong) | Immediate cancellation; self-service |
| Apple App Store settings | Immediate | App store confirmation (strong) | App store subscriptions only |
| Google Play settings | Immediate | Google Play confirmation (strong) | Google Play subscriptions only |
Contact details for Verb Energy and south african consumer authorities
Use these details when you need to cancel, escalate a complaint, or file a formal dispute.
Verb Energy contact information
Verb Energy headquarters is located in New York, NY, with additional operations in Boston, MA. You can reach customer support via text to HEYVERB (470-27) or by emailing [email protected]. Response times may be slower for international customers; allow up to 10 business days for email replies. If you do not receive a response within this timeframe, escalate to the National Consumer Tribunal.
South african consumer protection authorities
If Verb Energy refuses to cancel or refund you, contact the National Consumer Tribunal (NCT) at www.nct.org.za or by phone at +27 12 339 0615. You can also file a complaint with your provincial Consumer Commissioner; contact details are available through the Department of Trade, Industry and Competition (DTIC) at www.thedtic.gov.za. These services are free for consumers.
Your bank's dispute resolution process
If Verb Energy continues to charge you after cancellation, contact your bank's disputes department immediately. Most South African banks have a 10 to 30-day window for disputing unauthorised charges. Provide your bank with copies of your cancellation request, Verb Energy's response (or lack thereof), and screenshots of unwanted charges. Your bank can freeze or reverse the charges while investigating.
Final summary: take control of your Verb Energy subscription
Cancelling your Verb Energy subscription is your right under South African consumer protection law, regardless of where the company is based. You have multiple cancellation methods available to you, from self-service account settings to direct contact with customer support. The key to a smooth cancellation is clear communication, written confirmation, and prompt follow-up if the company does not respond within 10 business days.
Document every step of the process: your cancellation request, the date you submitted it, the confirmation you received, and your bank statements after cancellation. If Verb Energy refuses to honour your cancellation or continues to charge you, the National Consumer Tribunal and your provincial Consumer Commissioner are ready to help at no cost. Yafee specialises in helping consumers navigate subscription cancellations across all service types and has helped thousands of customers successfully cancel unwanted subscriptions and recover refunds. Take the first step today by selecting the cancellation method that suits you best, and reclaim control of your recurring charges.