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Frequently asked questions
Cancel Prosperi: The Right Way to Stop Charges
How to cancel Prosperi and stop charges before they renew
What Prosperi is and why cancellation matters
Prosperi is a subscription-based financial education platform that delivers investment courses, market guidance, and personalised insights through mobile apps and its website. You can access it via in-app purchases through the Apple App Store and Google Play, or through direct website subscriptions with recurring monthly billing. The service operates on flexible billing models: monthly recurring subscriptions, one-time in-app purchases, and premium tier upgrades.
If your subscription no longer aligns with your financial goals, you've discovered free alternatives, or auto-renewal charges have surprised you, cancelling efficiently is your next step. This guide walks you through your exact cancellation options and protects your refund eligibility under Singapore consumer law. Yafee has helped thousands of users navigate subscription cancellations, and this guide applies the same framework to Prosperi.
Common reasons to cancel Prosperi
You might cancel because the course content does not match your learning objectives, the platform's functionality disappoints you, unexpected charges appear on your statement, or you are restructuring your subscription budget. Whatever your reason, your consumer rights remain the same under Singapore law. Yafee recommends documenting your reasons with screenshots before you initiate cancellation, particularly if you plan to request a refund.
How subscriptions and billing work on Prosperi
Prosperi charges you either monthly (recurring) or as a one-time purchase, depending on your plan selection. Your billing source determines which cancellation process applies: if you subscribed via Apple or Google, their app store terms govern refunds and cancellation; if you purchased directly on Prosperi's website, Prosperi's own refund policy takes precedence. Understanding where you bought your subscription is your first critical step to cancelling efficiently and protecting your refund claim.
Your consumer rights in singapore
Singapore law grants you specific protections when you subscribe to digital services. These rights apply regardless of where Prosperi's servers are located or how the company markets itself internationally.
Protection under the consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act is your primary legal shield. It protects you against unfair contract terms, misleading claims, undisclosed auto-renewal terms, and hidden charges. If Prosperi failed to clearly disclose auto-renewal terms, renewal pricing, or straightforward cancellation procedures before you paid, you have grounds to request a refund or dispute the charge with your bank.
Furthermore, if you requested cancellation and Prosperi continued billing you after a reasonable period, this breaches consumer protection standards. The Act also prevents unfair contract terms that favour the business at your expense. In accordance with this framework, Yafee advises you to document all cancellation requests with exact timestamps and screenshots.
Your legal position: Under the Consumer Protection (Fair Trading) Act, Prosperi must inform you clearly about auto-renewal, cancellation deadlines, and your right to cancel. If the company fails to do so, you can request a refund, and the company bears the burden of proof that you agreed to the terms.
Your statutory refund rights
Under Singapore law, you have the right to cancel a subscription within a reasonable period if the service was not delivered as promised. For digital services, the Consumer Protection (Fair Trading) Act implies an obligation that services be performed with reasonable care and skill. If Prosperi's content quality, platform functionality, or promised access fell below reasonable expectations, you can claim a refund.
Refunds are not automatic: you must request them, provide evidence of your dissatisfaction, and be prepared to escalate to the Consumers Association of Singapore (CASE) if Prosperi refuses. Nevertheless, your right to request a refund exists independently of the company's response. Yafee recommends submitting refund requests in writing (email) so you retain proof of your claim.
Prosperi subscription plans and pricing
Understanding your specific subscription tier determines both your cancellation method and refund eligibility. The following table outlines the primary subscription options available to Singapore users.
| Plan | Price (SGD) | Billing period | Purchase channel | Auto-renews? |
|---|---|---|---|---|
| Prosperi Premium (one-time) | $14.98 | One-time purchase | App Store / Google Play | No |
| Prosperi Premium (monthly) | Varies by region | Monthly recurring | Website / App | Yes |
| Advanced tier | Contact support | Variable (quarterly or annual) | Website | Likely yes |
| In-app course purchases | Variable ($4.99 to $49.99) | One-time | App Store / Google Play | No |
Your billing frequency determines urgency. If you subscribed to a monthly plan, cancelling now stops the next renewal date. If you made a one-time purchase, you will need to submit a refund request rather than a cancellation request. Yafee recommends checking your most recent invoice to confirm your subscription type and renewal date.
How to cancel Prosperi step by step
Your cancellation method depends on where you purchased the subscription. Follow the process that matches your purchase channel to avoid delays or failed cancellation attempts.
Cancel if you subscribed via the apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac device.
- Tap your profile icon in the top right corner of the App Store.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active and expired subscriptions linked to your Apple ID.
- Find "Prosperi" in your subscriptions list and tap it.
- If you see "Manage" next to the subscription, tap that instead.
- Tap "Cancel subscription" or "Edit" to modify your subscription.
- Apple will prompt you to confirm the cancellation and may offer you a discount to stay.
- Confirm the cancellation by following the on-screen prompts.
- Your subscription will end at the next billing date; you will retain access until then.
- Photograph or screenshot the cancellation confirmation for your records.
- This serves as proof if you later need to dispute a charge or claim a refund.
Apple processes cancellations immediately, but your access continues until the end of your current billing cycle. If you were charged after confirming cancellation, contact Apple Support directly within 180 days to request a refund.
Cancel if you subscribed via google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" from the dropdown menu.
- You will see all subscriptions currently linked to your Google account.
- Locate "Prosperi" and tap it.
- The subscription details page will open, showing your next billing date and plan details.
- Tap "Cancel subscription" near the bottom of the screen.
- Google will ask you to confirm your reason for cancelling (feedback is optional).
- Confirm the cancellation by selecting "Cancel subscription" again.
- Your access will end at the next renewal date.
- Screenshot the final confirmation page for your records.
- Google's system generates a cancellation confirmation number visible on this page.
Google Play cancellations take effect immediately in their system, but Prosperi's access continues until your current billing period ends. If Prosperi continues charging you after cancellation, Google Play allows refund requests within 48 hours of the charge.
Cancel if you subscribed directly on prosperi's website
- Log in to your Prosperi account on their website using your email and password.
- If you cannot remember your login details, use the "Forgot password" option.
- Navigate to your account settings or subscription management page.
- This is typically found under "Account", "Billing", or "Subscriptions" in the main menu.
- Locate your active subscription and select "Cancel subscription" or "Manage billing".
- Prosperi's website should display your renewal date and current plan details.
- Follow the on-screen prompts to confirm your cancellation.
- Prosperi may ask you to select a reason or offer you a discounted renewal before you proceed.
- Send a follow-up email to Prosperi's support team confirming the cancellation.
- Include your account email, subscription plan, and the date you cancelled.
- Request written confirmation of your cancellation in response.
- Save all confirmation emails and screenshots in a folder for future reference.
- If disputes arise, this documentation proves you took action to cancel.
Website cancellations sometimes fail due to technical issues or unclear navigation. Yafee strongly recommends sending a confirmation email immediately after using the website's cancellation function. This creates a second, documented cancellation request if the first one does not process correctly.
What happens after you cancel Prosperi
Cancellation and access termination are not simultaneous. Understanding the timeline prevents confusion about what you can still use and when you lose access.
Your access during the notice period
Once you cancel, Prosperi will continue to grant you access to courses, insights, and platform features until your current billing cycle ends. This period typically lasts between 1 and 30 days, depending on your plan type and when you initiated cancellation. You can continue downloading course materials, reviewing investment guidance, and using the app during this window.
After the final billing cycle ends, your account will either become inactive or downgrade to a free tier (if Prosperi offers one). You will no longer be charged. Yafee recommends downloading or exporting any course certificates, notes, or investment reports before the access period expires.
Confirming cancellation on your next billing date
Your strongest proof of successful cancellation is your next billing statement. Log into your bank account, credit card portal, or payment app on the date your subscription normally renews. Verify that no charge from Prosperi appears. If your cancellation was successful, your next billing date will pass without a transaction.
If a charge does appear, you have a refund claim. Consequently, save a screenshot of the unexpected charge as evidence before you contact your bank or Prosperi's support team.
How to request a refund from Prosperi
A refund is separate from cancellation. You cancel to stop future charges; you request a refund to recover money you have already paid. Singapore consumer law permits refunds if the service was not delivered as promised.
Document your case before you request a refund
- Gather evidence that the service failed to meet reasonable expectations.
- Take screenshots of course content that is out of date, broken links, or incomplete.
- Document platform bugs that prevented you from accessing materials.
- Record the dates on which you attempted to use features that did not work.
- Note the date you purchased your subscription and the amount you paid.
- Check your invoice or bank statement for the exact transaction date and SGD amount.
- Compose a written refund request that explains why the service did not meet expectations.
- Keep your tone professional and factual; emotional language weakens your claim.
- Reference the Consumer Protection (Fair Trading) Act as the legal basis for your request.
Submit your refund request to Prosperi
- Send your refund request via email to Prosperi's support address.
- Check Prosperi's website or your invoice for the correct support email.
- Use a subject line such as "Refund Request for Subscription (Account [Your Email])".
- Include all evidence: screenshots, dates, invoice details, and a clear explanation.
- Attach photos or PDFs of your evidence to the email.
- Reference the specific Consumer Protection (Fair Trading) Act provisions in your email.
- Request a response within 14 days.
- In your email, ask Prosperi to confirm receipt and provide a timeline for their decision.
- Send the email from the same address linked to your Prosperi account.
- This makes it easier for support staff to locate your subscription and verify your identity.
Escalate if Prosperi refuses or ignores your refund request
If Prosperi refuses your refund or does not respond within 14 days, you can escalate to the Consumers Association of Singapore (CASE). CASE is Singapore's statutory body for consumer dispute resolution and operates independently of Prosperi. Yafee advises exhausting direct communication first, but do not delay escalation if the company becomes unresponsive.
- Contact CASE via their official website (case.org.sg) or phone line.
- CASE offers free mediation for consumer disputes involving digital services.
- Provide CASE with copies of all emails, screenshots, and refund requests you sent to Prosperi.
- CASE will review your case and contact Prosperi on your behalf.
- Attend CASE mediation if Prosperi agrees to negotiate.
- A neutral mediator will facilitate discussion and work toward a settlement.
- If mediation fails, you can pursue a claim in the District Court for amounts up to SGD 20,000.
- This is your final legal remedy, though most cases settle before court.
Yafee emphasises that CASE intervention carries significant weight: many companies comply with CASE recommendations to avoid reputational damage and formal court proceedings. Your refund becomes considerably more likely once CASE enters the process.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but small errors can leave your account active or delay your refund. Here are the pitfalls that catch users most often.
Confusing cancellation with deletion
Deleting the Prosperi app does not cancel your subscription. Many users assume that removing the app from their phone stops all charges, but the subscription continues in the background. Your app store account (Apple ID or Google account) remains subscribed, and you are still billed monthly. Always cancel through your app store account or Prosperi's website before you delete the app.
Missing the cancellation deadline
If Prosperi requires you to cancel before a specific date to avoid the next renewal, missing that deadline by even one day triggers another billing cycle. In accordance with consumer law, Prosperi must clearly state its cancellation deadline in your account settings. If the deadline is unclear, this is a breach of fair trading standards and grounds for a refund. Screenshot the deadline date before your cancellation attempt to preserve evidence.
Cancelling on the app store but not on prosperi's website
If you subscribed through multiple channels (for example, a free trial on the app store and a paid tier on the website), you must cancel both subscriptions separately. Cancelling only the app store subscription leaves your website subscription active. Check your billing history across all platforms before assuming you have cancelled completely.
Failing to save cancellation confirmation
Without a screenshot or confirmation number, you have no proof that you cancelled. If Prosperi continues charging you and denies that you requested cancellation, your documentation is your only leverage. Yafee recommends taking a photograph of your phone's screen immediately after each cancellation step, capturing the confirmation message and the date it appears.
Frequently disputed charges and how to dispute them
If you cancelled but a charge still appears on your bank statement, you have two dispute routes: negotiate directly with Prosperi or issue a chargeback through your bank.
Negotiate a reversal directly with Prosperi
Send Prosperi a formal dispute email within 30 days of the unexpected charge. Include your cancellation confirmation, screenshots of the charge on your bank statement, and a clear request for a refund. In accordance with consumer protection standards, Prosperi must investigate and respond within 14 days. If the charge was issued after your cancellation, Prosperi should reverse it without condition.
Dispute the charge with your bank
If Prosperi refuses or does not respond, contact your bank to initiate a chargeback (also called a reversal). Most banks allow chargebacks for unauthorised or fraudulent charges within 60 to 180 days. Provide your bank with copies of your cancellation confirmation and the evidence that the charge occurred after you cancelled. Your bank's fraud department will investigate and will likely reverse the charge if your evidence is clear.
Nevertheless, chargebacks are your final option. Banks may close your account if you issue too many chargebacks, so use this route only when Prosperi is unresponsive or clearly acting in bad faith. Yafee recommends always attempting direct negotiation first.
Key steps summary and checklist
Use this checklist to ensure you have completed every cancellation and refund step correctly.
| Step | Completed? | Evidence to save |
|---|---|---|
| Identify your subscription type (app store or website) | Invoice or billing email showing purchase source | |
| Log in to your app store account or Prosperi website | Screenshot of account login | |
| Locate your active Prosperi subscription | Screenshot showing subscription details and renewal date | |
| Click "Cancel subscription" and confirm | Screenshot of cancellation confirmation message and date | |
| Send follow-up confirmation email (if website cancellation) | Copy of email sent to Prosperi support with timestamp | |
| Check your bank statement on the next renewal date | Screenshot showing no charge from Prosperi | |
| If charged after cancellation, submit refund request to Prosperi | Email confirming refund request and Prosperi's response | |
| Escalate to CASE if Prosperi refuses or ignores you | CASE case number and correspondence |
Where to contact Prosperi if you encounter issues
If your cancellation fails, your refund stalls, or you need to clarify your subscription status, you can contact Prosperi through the following channels. Yafee recommends using email for all formal requests (cancellations, refunds, disputes) because email creates a documented record.
Prosperi contact details
Prosperi's registered office address in Singapore is The Woodlands Bizhub, Block 2000, Woodlands Avenue 2, Singapore 737963. This is the address registered with the Accounting and Corporate Regulatory Authority (ACRA) and is appropriate for formal notice of cancellation or refund requests if your informal emails receive no response.
For immediate support inquiries, check Prosperi's official website for a customer support email address or contact form. Many financial education platforms provide in-app support chat as well. If you cannot locate a support address on Prosperi's website, contact them through the app and request an email address for formal cancellation or refund requests.
When you send cancellation or refund correspondence, address it to the company's registered office and request signed acknowledgment of receipt. This ensures Prosperi cannot later claim they never received your cancellation request.
Why yafee helps you protect your subscription rights
Subscription cancellations often go wrong because companies make the process deliberately confusing, billing statements pile up, and users miss critical deadlines. The Consumer Protection (Fair Trading) Act exists specifically to prevent this unfairness, but companies only comply when users know their rights and enforce them. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges, and escalate disputes to CASE when companies refused to listen. This guide applies the same legal framework and practical discipline to your Prosperi cancellation. Whether you are cancelling via the App Store, Google Play, or Prosperi's website, this process protects you at every step. Follow the checklist, save your screenshots, and know that you have consumer law on your side.