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Frequently asked questions
Cancel Daily Yoga: The Right Way
How to cancel Daily Yoga in south africa and stop charges before they recur
Understanding Daily Yoga and your subscription obligation
Daily Yoga is a subscription-based fitness application that provides guided yoga classes, meditation programmes and exercise routines designed for users at every skill level and fitness goal. The app operates across mobile devices and web browsers, with premium content restricted to paying subscribers.
When you purchase a Daily Yoga subscription, your access begins immediately and charges recur automatically at the end of each billing cycle-unless you actively cancel before the renewal deadline. This auto-renewal model is standard in the fitness app industry, but it creates a legal obligation for the provider to honour your cancellation request within a defined timeframe.
How auto-renewal subscriptions function
Daily Yoga renews your subscription automatically on your billing anniversary date. Your registered payment method charges without further confirmation, which is why proactive cancellation is essential to prevent unwanted charges accumulating on your bank statement or credit card.
The subscription terms require you to cancel at least 24 hours before your billing date. If you miss this window, the next charge will process, and cancelling afterwards will not refund the amount you have just been charged. This timing rule is non-negotiable under South African consumer law, which requires merchants to provide transparent cancellation deadlines in advance.
Common reasons to cancel Daily Yoga
You may decide to cancel for several valid reasons: you have found a lower-cost alternative, the app does not align with your preferred teaching style, your financial circumstances have changed, or you are not using your subscription frequently enough to justify ongoing payments.
At Yafee, we recognise that cancelling any subscription should be simple and transparent. We have compiled this guide to walk you through every cancellation method, pricing tier and legal protection so you retain full control of your spending and billing cycle.
Daily Yoga pricing and plan options in south africa
Daily Yoga offers five subscription tiers at different price points, each with distinct features and billing cycles. The following table shows the current pricing available through South African app stores and the web platform.
| Plan name | Price (ZAR) | Billing cycle | Best for |
|---|---|---|---|
| Silver Pro Monthly | R174.99 | Monthly | Professional-level classes without long-term commitment |
| 1-month premium | R299.99 | Monthly | Full premium library with monthly flexibility |
| 3-month plan | R449.99 | Quarterly | Discounted rate for users committing to 3 months |
| Annual premium | R1,099.99 | Yearly | Maximum savings and lowest monthly cost (best value option) |
| Lifetime access | R2,999.99 | One-time payment | Permanent access with no future billing (non-refundable) |
Pricing varies depending on whether you purchase through the Apple App Store, Google Play Store or Daily Yoga's website directly. Always verify the current price in your preferred store before completing your subscription purchase.
When you must cancel to avoid the next charge
The cancellation deadline is the single most important date in your subscription cycle, and South African consumer protection law requires merchants to display this deadline clearly to users. Missing the deadline by even one hour may result in an unwanted charge.
The 24-hour cancellation rule
Daily Yoga requires you to cancel at least 24 hours before your renewal date. If your subscription renews on the 15th of each month, you must complete cancellation by 23:59 on the 14th in your local South African time zone to prevent the charge from processing.
Many users assume that deleting the Daily Yoga app removes their subscription. This is a critical misconception. Deleting the app terminates the app itself but leaves your subscription active. Your billing relationship with the store or platform (Apple, Google or Daily Yoga's payment processor) remains in force and will charge you on your renewal date.
How to identify your renewal date
You can find your exact renewal date by checking your app store account settings or your subscription confirmation email. Yafee recommends checking your renewal date immediately after purchase and again one month before it arrives, so you have ample time to cancel if you decide to.
Furthermore, set a phone reminder two days before the deadline so you do not miss the cancellation window. This simple step eliminates the largest source of accidental recurring charges.
How to cancel Daily Yoga on the apple app store
If you subscribed via the Apple App Store, you manage your subscription entirely through your Apple ID account settings. Apple's system gives you full control over your subscription without contacting Daily Yoga directly.
Step 1: open the settings app and find your apple ID
- Open the Settings app on your iPhone, iPad or Apple device.
- Tap your name at the very top of the settings menu to open your Apple ID profile.
- Select Subscriptions from the options displayed.
Step 2: locate Daily Yoga in your active subscriptions
- You will see a list of all active subscriptions associated with your Apple ID.
- Scroll down and tap Daily Yoga to open your subscription details.
- If Daily Yoga does not appear in this list, your subscription may already be cancelled or managed through a different platform (Google Play or the web).
Step 3: initiate the cancellation
- Tap the red Cancel subscription button at the bottom of your Daily Yoga subscription details page.
- Apple will present a confirmation screen explaining when your access expires (typically at the end of your current billing period).
- Select Confirm cancellation to complete the process.
Apple will send you a confirmation email to the address associated with your Apple ID within minutes. Your subscription will remain active until the end of your current billing period, after which all charges will cease and your access will terminate.
How to cancel Daily Yoga on google play store
If you subscribed through Google Play Store on an Android device, Google manages your subscription billing. You cancel through your Google account settings, which gives you direct control without contacting Daily Yoga.
Step 1: open google play and access subscriptions
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions from the menu.
- Tap Subscriptions to see your active subscriptions.
Step 2: find and select Daily Yoga
- Scroll through your subscriptions and tap Daily Yoga.
- If Daily Yoga is not listed, your subscription may be managed through a different payment method or platform.
Step 3: cancel your subscription
- Tap the red Cancel subscription button.
- Google will display a final confirmation screen asking you to confirm the cancellation and explain your reason (optional).
- Select Cancel to complete the process.
Google sends a cancellation confirmation email immediately. Your access continues until the end of your current billing cycle, and no further charges will be deducted after that date.
How to cancel Daily Yoga subscriptions on the web
If you subscribed directly through Daily Yoga's website using a credit card, debit card or other payment method, you manage cancellation through your Daily Yoga account dashboard.
Step 1: log in to your Daily Yoga account
- Visit the Daily Yoga website and click Log in at the top right corner.
- Enter your registered email address and password.
- If you have forgotten your password, click Forgot password and follow the reset instructions sent to your email.
Step 2: navigate to your subscription settings
- Once logged in, click your profile icon or account name in the top right.
- Select Account settings or Subscriptions from the dropdown menu.
- You will see a summary of your current active subscription, including your plan name, renewal date and payment method.
Step 3: cancel your subscription
- Click the Cancel subscription button next to your active plan.
- Daily Yoga may ask you to confirm your cancellation and optionally provide feedback about why you are leaving.
- Click Confirm cancellation to finalise the process.
You will receive a cancellation confirmation email with your cancellation date and the date your access will terminate. Charges will not recur after your current billing period ends.
What happens after you cancel Daily Yoga
Understanding your access timeline after cancellation prevents confusion and manages your expectations about when your Daily Yoga membership actually ends.
Your access period after cancellation
When you cancel your subscription, your access does not terminate immediately. Instead, you retain full access to all premium features and content until the end of your current billing period. If you cancel on the 20th of a month and your renewal date is the 28th, you can use Daily Yoga until 23:59 on the 27th, after which your access reverts to free or limited tier (depending on Daily Yoga's free offering).
Consequently, you should not cancel until you are certain you will not use the app for the remainder of your billing cycle, unless the financial saving justifies losing partial access.
Regaining access after cancellation
If you change your mind after cancelling, you can resubscribe at any time by purchasing a new plan through your preferred platform. However, you will not receive a refund for the partial period you lost due to early cancellation, and you will begin a fresh billing cycle on the date you resubscribe.
Refund policy and what you are entitled to claim
South African consumer law provides specific protections regarding subscription refunds, but these apply only in limited circumstances. Understanding your entitlements prevents you from making unfounded refund requests that are unlikely to succeed.
When Daily Yoga must offer a refund
The Consumer Protection Act 68 of 2008 gives you the right to cancel a distance transaction (which includes online and app subscriptions) within 14 calendar days of purchase and receive a full refund. However, this applies only to your initial purchase; once this 14-day cooling-off period expires, you have limited refund rights.
Furthermore, if you cancel after your 14-day window closes, Daily Yoga is not obligated to refund charges for the current billing period you have already incurred. You can only prevent future charges by cancelling at least 24 hours before the next renewal date.
Disputed charges and payment recovery
If Daily Yoga has charged you after your cancellation request should have taken effect, or if you were charged without your authorisation, you have the right to dispute the charge with your bank or payment processor. Contact your financial institution and request a chargeback or reversal within 40 days of the disputed transaction. Your bank will investigate and either reverse the charge or deny your claim based on evidence.
Yafee recommends keeping all cancellation confirmation emails, screenshots of your subscription settings before cancellation and bank statements showing disputed charges. This documentation strengthens any chargeback claim you submit.
Your legal position under south african consumer law
The Consumer Protection Act 68 of 2008 establishes your rights as a subscription customer. Under this framework, merchants must disclose subscription costs, cancellation deadlines and renewal dates clearly and in advance. Daily Yoga is legally required to make cancellation simple and to process your cancellation within the stated timeframe.
If Daily Yoga fails to cancel your subscription despite your clear request, or if they charge you after you have cancelled, you can escalate the matter to the National Consumer Commission (NCC), the government body responsible for enforcing consumer protection in South Africa. The NCC can investigate, mediate disputes and order refunds or corrective action if a merchant has violated your rights.
Additionally, the Financial Intelligence Centre (FIC) oversees payment processors and banks. If your bank or payment method is used fraudulently by Daily Yoga (charging you without authorisation after cancellation), you can report this to your bank's fraud department and the relevant regulatory authority.
Common mistakes that delay or prevent cancellation
Cancelling a subscription is straightforward, but several common errors prevent users from successfully stopping their charges. Recognising these pitfalls protects you from accidental continued billing.
Deleting the app instead of cancelling the subscription
The single most frequent mistake is removing the Daily Yoga app from your phone while leaving your subscription active in your app store account. The app and your subscription are separate systems. Deleting the app removes the icon from your home screen but leaves your billing relationship intact, and you will be charged on your renewal date.
Cancelling through customer service instead of the app store
Some users email or contact Daily Yoga's customer service to request cancellation rather than cancelling directly through Apple, Google or the Daily Yoga website. While customer service can assist, the fastest and most reliable method is always direct cancellation through the platform where you subscribed. App store cancellations are processed immediately and generate automatic confirmation emails, whereas customer service requests may be delayed or misdirected.
Missing the 24-hour cancellation deadline
If your renewal date is the 15th and you attempt to cancel on the 15th after charges have already posted, the cancellation will take effect the following month, not retroactively. You cannot recover the charge you incurred on the 15th by cancelling that same day. Mark your renewal date in your calendar and set a reminder for two days before to avoid this scenario.
Cancelling without checking your renewal date first
Users sometimes cancel immediately after purchase, discover they still have access until the end of the billing cycle, then assume their cancellation failed. In fact, the cancellation succeeded; they are simply using the remainder of the paid period. Check your confirmation email for the exact date your access will end.
Checklist for cancelling Daily Yoga safely
Use this checklist to confirm you have completed all necessary steps and protected yourself against billing errors.
| Step | Action | Completed |
|---|---|---|
| 1 | Find your subscription renewal date (check app store or confirmation email) | ☐ |
| 2 | Set a phone reminder for 48 hours before your renewal date | ☐ |
| 3 | Log in to the platform where you subscribed (Apple, Google or Daily Yoga website) | ☐ |
| 4 | Locate your Daily Yoga subscription in your account settings or subscriptions menu | ☐ |
| 5 | Click or tap the cancel button and confirm the cancellation | ☐ |
| 6 | Save the cancellation confirmation email and screenshot your confirmation page | ☐ |
Contacting Daily Yoga if cancellation fails
If you have followed the cancellation steps above and Daily Yoga continues to charge you after your cancellation date, contact their customer service team directly. In accordance with the Consumer Protection Act, Daily Yoga must investigate your complaint and either reverse the charge or explain why the cancellation did not process.
Daily Yoga customer service contact information
Daily Yoga does not maintain a publicly listed physical address or dedicated phone line for South African customers. However, you can reach their support team through the following methods:
- Email support through the Daily Yoga app or website contact form
- Submit an in-app support ticket describing your issue and requesting cancellation assistance
- Contact the payment processor or app store where you subscribed (Apple, Google, or Daily Yoga's payment partner) to escalate your complaint
If Daily Yoga does not respond to your complaint within 14 days or refuses to honour your cancellation, file a formal complaint with the National Consumer Commission. Yafee advises including copies of your cancellation confirmation, bank statements showing continued charges and all correspondence with Daily Yoga's support team.
When to escalate your complaint to consumer protection authorities
Nevertheless, if Daily Yoga ignores your cancellation request or continues charging after you have cancelled, you have the right to escalate beyond the company itself.
File a complaint with the national consumer commission
The National Consumer Commission investigates complaints about merchants violating the Consumer Protection Act. If Daily Yoga has failed to process your cancellation or has charged you without authorisation after cancellation, the NCC can order them to refund your money and pay compensation for the inconvenience caused.
Visit the NCC website (ncc.org.za) to download a complaint form or submit your complaint online. Include your cancellation confirmation, screenshots of your account settings, copies of disputed charges and any emails or messages from Daily Yoga's customer service.
Dispute charges through your bank
Contact your bank's fraud or dispute department and request a chargeback for unauthorised charges after your cancellation date. Your bank will investigate and determine whether to reverse the charge. Provide your cancellation confirmation email and explain that you cancelled the subscription in writing before the charge was posted.
Why yafee helps you cancel with confidence
Subscription billing is deliberately complex, and merchants rely on users missing deadlines or misunderstanding cancellation procedures. Yafee exists to translate legal rights into practical, step-by-step guidance so you reclaim control of your money and your inbox.
We have helped thousands of consumers cancel unwanted subscriptions, dispute fraudulent charges and recover refunds by making consumer law accessible and actionable. Whether you are cancelling Daily Yoga or any other subscription service, understanding your legal position-grounded in the Consumer Protection Act and enforced by the National Consumer Commission-ensures the company honours your request.
Visit Yafee.com today to explore guides for cancelling other popular subscriptions, understand your full consumer rights and download templates for escalating complaints to regulatory authorities. Yafee's mission is simple: every cancellation should be as easy as the original purchase, and every consumer should know exactly what the law requires of merchants who collect recurring payments.