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Frequently asked questions
Cancel eVoice: The Right Way
How to cancel eVoice and prevent unwanted renewal charges
Understanding eVoice and when cancellation makes sense
eVoice is a cloud-based virtual phone service that lets you manage a dedicated business number from your smartphone or computer without physical hardware. The platform handles call routing, auto attendants, voicemail management, and basic messaging-features that appeal to remote professionals, solo entrepreneurs, and small business owners who need a professional phone presence without expensive office infrastructure.
However, the service isn't universally suitable. You might find that feature overages cost more than anticipated, call quality falls short of expectations, or you've discovered a better-fit alternative like Google Voice, RingCentral, or another VoIP provider. If you've decided eVoice no longer delivers value for your needs, Yafee has guided thousands of consumers through subscription cancellations with precision and clarity.
Reasons eVoice cancellation is common
Customer reviews consistently cite billing surprises, limited customer support responsiveness, misaligned feature expectations, and competitive pricing from alternative providers as primary cancellation drivers. Some subscribers report that charges continued after they initiated what they believed was a successful cancellation, necessitating refund disputes and chargeback procedures. Others outgrow the service as their business evolves or consolidate their business and personal communications channels.
Cost as a practical factor
eVoice's monthly fees range from $14 to $21 depending on your plan tier. Over twelve months, that translates to $168 to $252 in annual expenditure-a meaningful amount if the service isn't delivering measurable ROI. Before you cancel, review your actual usage patterns and compare feature parity with competing services. Yafee recommends documenting your decision rationale so you can reference it if you dispute charges later or need to explain the cancellation to your accounting team.
EVoice pricing structure and plan breakdown
Knowing exactly what you're paying-and what you might recover-is essential before you submit a cancellation request.
| Plan tier | Monthly cost | Annual cost | Key features |
|---|---|---|---|
| Elite | $14 | $144 (if billed yearly) | Single business line, basic call routing, voicemail |
| Elite Plus | $21 | $228 (if billed yearly) | Multiple extensions, advanced routing, team features |
| Add-on services | Variable | Variable | Additional phone numbers, international calling, call recording |
If you've locked into an annual billing cycle, canceling mid-contract may reduce your refund eligibility depending on eVoice's terms and applicable consumer law. Extract your most recent invoice before you proceed so you have a clear record of what you've paid and what you've received.
Your legal rights when canceling eVoice
Federal and state consumer protection laws establish specific safeguards when you cancel a subscription service in the United States.
Federal trade commission protections and ROSCA
The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission, mandates that companies obtain your express, informed consent before charging you for a subscription. More importantly, ROSCA requires that cancellation be "simple and straightforward"-meaning the cancellation process must be as easy as the signup process and must be available through the same medium you used to purchase (e.g., if you subscribed online, you must be able to cancel online).
If eVoice charges you after you've submitted a valid cancellation request, or if the cancellation process is deliberately obscure or difficult, you have grounds to dispute the charge with your payment processor and report the violation to the Federal Trade Commission. Yafee advises documenting every step of your cancellation attempt-including screenshots of the confirmation screen-so you have evidence if a dispute arises.
State consumer protection laws
Many states (including California, New York, and Illinois) have enacted additional auto-renewal laws that exceed federal requirements. These state statutes typically require companies to display their auto-renewal terms clearly at the point of sale, obtain affirmative consent to those terms, and provide a simple cancellation mechanism. If eVoice failed to meet these standards when you subscribed, you may have grounds to demand a refund regardless of when you cancel.
Your legal position
You have a federal right to cancel your eVoice subscription at any time using a method that is at least as simple as the signup method. If eVoice refuses to process your cancellation, continues to charge you after you cancel, or makes the process deliberately difficult, you can file a complaint with the Federal Trade Commission or your state attorney general's consumer protection division. You also have the right to dispute charges with your credit card issuer or bank if eVoice violates these rules.
How to cancel eVoice step-by-step
eVoice provides multiple cancellation pathways depending on how you purchased your subscription and which method you find most convenient.
Cancel through your eVoice online account
This is the fastest and most straightforward method for most users.
- Log into your eVoice account at the main website using your administrator credentials
- If you've forgotten your password, use the "Forgot Password" link on the login page
- Ensure you're signing in as an account administrator, not a standard user, as only administrators can access billing and cancellation options
- Navigate to the Billing section (usually located in account settings or dashboard navigation)
- Look for a "Billing," "Account," or "Settings" menu option
- Confirm you're viewing the correct account if you manage multiple numbers
- Select the option to "Cancel Account" or "Downgrade Service"
- eVoice may present reasons for cancellation; select the option that best reflects your reason
- You may be offered a discount or plan change as an alternative; decline if you're certain you want to cancel
- Follow all on-screen prompts and confirm your cancellation request
- You should receive an immediate confirmation on screen
- eVoice will typically send a confirmation email to your registered account address within a few minutes
- Save or print the confirmation email as proof of your cancellation request
- This document is essential if you later dispute a charge or escalate a complaint
- Include the date and time of cancellation in your records
- Monitor your payment method for 1-2 billing cycles to confirm no further charges appear
- Some subscriptions process final charges before fully deactivating
- If an unexpected charge appears, contact eVoice customer support immediately with your cancellation confirmation
Cancel an app store or google play subscription
If you purchased eVoice through Apple's App Store or Google Play Store, you must cancel through that platform, not through eVoice's website.
- For Apple App Store: Open the App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select "Subscriptions"
- Find eVoice in the list and tap it
- Tap "Cancel Subscription" and confirm
- For Google Play: Open the Google Play Store app on your Android device
- Tap your profile icon and select "Payments and subscriptions"
- Choose "Subscriptions"
- Find eVoice and tap "Cancel subscription"
- Follow the confirmation prompts
- Verify cancellation through your app store account settings
- The subscription should no longer appear in your active subscriptions list
- Save a screenshot of the cancellation confirmation for your records
- Note the cancellation effective date
- Most app store cancellations take effect at the end of your current billing cycle
- You'll retain access until that date, then the service will automatically deactivate
Contact eVoice customer support directly
If you encounter technical issues canceling online or through an app store, or if you want written confirmation of your cancellation, reach out to eVoice support.
- Visit eVoice's support portal at evoice.zendesk.com
- Search for "cancel account" or "billing" articles
- Check the help center first to see if your question is addressed in existing documentation
- Submit a support ticket or contact the support team through the portal
- Clearly state that you want to cancel your account
- Include your account number or the phone number associated with your account
- Specify your cancellation reason (optional, but helpful for your records)
- Wait for eVoice support to respond and process your request
- Response times typically range from 24 to 48 hours
- Save the support ticket number and all correspondence
- Confirm cancellation in writing
- Ask the support agent to send a written confirmation of your cancellation via email
- This creates a paper trail if disputes arise later
Understanding your refund eligibility
eVoice's refund policy depends on your subscription plan, billing frequency, and the reason for cancellation.
Prorated refunds for mid-cycle cancellation
If you've paid for a monthly subscription and cancel partway through your billing period, eVoice may issue a prorated refund for the unused days. This is a credit you'll receive as either a refund to your original payment method or account credit, depending on eVoice's policy. Yafee recommends confirming the refund method in your cancellation confirmation email or by contacting support directly.
Annual subscription refunds and the 14-day window
If you committed to annual billing, your refund eligibility may be more limited. Some consumer protection statutes (particularly in EU-aligned jurisdictions, though you're in the US) allow a 14-day cancellation window with full refunds. The United States does not have a universal 14-day right, but eVoice may offer a limited refund window as a matter of business practice. Check your original purchase confirmation or eVoice's cancellation policy page for specific timelines.
Chargebacks and payment disputes
If eVoice refuses to issue a refund after you've cancelled, or if charges continue after cancellation, you have the right to dispute the charge with your credit card company or bank. Contact your payment processor and explain that you cancelled the subscription in accordance with ROSCA but continued to be charged. Your payment processor will investigate and may reverse the charges. Yafee advises submitting your cancellation confirmation and any support correspondence as evidence.
What happens after you cancel eVoice
Knowing what to expect during and after the cancellation process prevents confusion and missed action items.
Service access during the cancellation period
In most cases, your eVoice service remains active until the end of your current billing cycle. If you cancel mid-month on a monthly plan, you can still receive and make calls through your eVoice number until the end of that month. If you cancel on an annual plan, you typically retain access until the annual term ends. Confirm the exact deactivation date in your cancellation confirmation email.
Data retention and backup
If you have voicemail messages, call recordings, or contact lists stored in eVoice, download or back them up before the cancellation date. Many services delete account data shortly after the service terminates. Export any records you need to retain, or request that eVoice provide an export before they close your account.
Porting your phone number
If you want to transfer your eVoice phone number to another service provider (a process called "number porting"), initiate that transfer before you cancel. Once you cancel, eVoice may release the number back to the telephone carrier, making it unavailable for porting. Contact your new service provider about their porting process and timelines.
Monitoring for lingering charges
After cancellation takes effect, monitor your credit card or bank account for 30 to 60 days. Some subscription services attempt unauthorized re-billing after cancellation. If you notice a charge from eVoice after your cancellation date, contact the support team immediately with your cancellation confirmation. If they don't reverse it within 7 business days, escalate to your payment processor for a chargeback.
Common mistakes to avoid when canceling eVoice
Cancellation setbacks are avoidable with forethought and attention to process detail.
Assuming you've cancelled without confirmation
Never assume your cancellation was processed simply because you clicked a button or received an automated message. Some services display confirmatory screens that are not binding until you complete additional steps or receive a follow-up email. Log back into your account 24 hours later to confirm the cancellation status, or contact support to verify that the request was received and processed. Yafee strongly recommends saving written confirmation before you consider the matter closed.
Canceling through the wrong channel
If you purchased eVoice through the Apple App Store or Google Play, canceling through eVoice's website will not work. You must cancel through the app store itself. Conversely, if you purchased directly from eVoice's website, canceling through an app store has no effect. Confirm your original purchase method before you attempt cancellation, or use multiple channels if you're unsure.
Not documenting your cancellation
Failing to save cancellation confirmation emails or screenshots leaves you defenseless if a dispute arises. eVoice might claim they never received your cancellation request, or charge you again accidentally. Print or screenshot every confirmation screen, save all support correspondence, and note the date and time of cancellation in your records.
Ignoring lingering charges
If a charge appears on your statement after you've cancelled, address it immediately. The longer you wait, the harder it becomes to dispute. Contact eVoice support first, provide your cancellation confirmation, and request an immediate refund. If support doesn't respond within 7 days or refuses the refund, file a dispute with your payment processor without delay.
Forgetting to export account data
Voicemail messages, call recordings, and contact lists may be permanently deleted once your account closes. If any of this data has business or personal value, export it before the cancellation effective date. Check eVoice's support portal for data export or download options.
Comparing eVoice to alternative services
If you're uncertain whether to cancel, or you want to understand what alternatives offer, this comparison may help clarify your decision.
| Service | Starting price | Key differentiator | Best for |
|---|---|---|---|
| eVoice | $14/month | Established virtual phone service, auto attendants, voicemail | Small teams, traditional phone workflows |
| Google Voice | Free (personal), $10/month (business) | Integrates with Gmail, Google Meet, Google Workspace | Entrepreneurs using Google tools, budget-conscious users |
| RingCentral | $20/month | Unified communications, video conferencing, team collaboration | Growing teams, integrated communication needs |
| Grasshopper | $15/month | Call routing, professional greetings, text messaging | Solopreneurs, freelancers, service professionals |
| Vonage | $25/month | Enterprise-grade features, call recording, advanced analytics | Larger teams, compliance-heavy industries |
| Skype | $5/month (number) | Low cost, integrates with Microsoft products | Casual users, Microsoft ecosystem users |
Yafee recommends comparing your actual feature usage against what these alternatives provide. You may find that a cheaper or feature-rich option better aligns with your current business needs.
Escalation: filing a complaint if eVoice refuses to cancel
If eVoice ignores your cancellation request or continues charging you, you have formal enforcement remedies.
File a complaint with the federal trade commission
Visit reportfraud.ftc.gov and file a detailed complaint. Provide your cancellation confirmation, screenshots of any unauthorized charges, and copies of support correspondence. The Federal Trade Commission investigates violations of ROSCA and other consumer protection laws and can pursue enforcement action against eVoice if patterns of abuse are identified.
Report to your state attorney general
Your state's attorney general's consumer protection division handles complaints about subscription services and auto-renewal violations. File a complaint with your state's office (search "attorney general [your state] consumer protection"). Include your cancellation evidence and details of any unauthorized charges.
Dispute charges with your payment processor
Contact your credit card company or bank immediately if eVoice continues to charge you after cancellation. Explain that you cancelled your subscription in compliance with federal law, but the company continues to bill you. Provide your cancellation confirmation as evidence. Your payment processor will open a dispute investigation and may reverse the charges within 10-30 business days.
Final checklist before you cancel eVoice
Use this checklist to ensure you've completed every essential step.
| Task | Status | Notes |
|---|---|---|
| Confirm your billing method and plan tier | [ ] Done | Check your last invoice to confirm what you're paying |
| Export voicemail, call logs, or account data | [ ] Done | Download everything before cancellation effective date |
| Initiate number porting (if applicable) | [ ] Done | Contact your new provider before canceling |
| Submit cancellation through the correct channel | [ ] Done | Use eVoice account, App Store, or Google Play as appropriate |
| Save cancellation confirmation | [ ] Done | Print or screenshot confirmation email and on-screen messages |
| Monitor account 24-48 hours later | [ ] Done | Log in to confirm cancellation status |
| Watch for unauthorized charges | [ ] Done | Monitor bank/credit card for 60 days post-cancellation |
Summary and next steps
Canceling eVoice is legally straightforward when you follow the correct procedural steps. Federal law (ROSCA) guarantees you a simple, accessible cancellation process that mirrors how you signed up. Whether you cancel through your online account, an app store, or by contacting support directly, document everything and verify that the cancellation took effect.
If eVoice charges you after you've cancelled, you have multiple remedies: you can dispute the charge with your payment processor, file a complaint with the Federal Trade Commission, or escalate to your state attorney general. Yafee has helped thousands of consumers navigate subscription cancellations across dozens of SaaS platforms and services, and we bring that same methodical, legally grounded approach to every cancellation scenario.
Review this guide once more, complete the checklist, and take action. Your cancellation rights are enforceable, and Yafee is here to ensure you understand exactly how to exercise them.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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