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Frequently asked questions
Cancel Evoice: The Right Way to Stop Charges
How to cancel Evoice and reclaim control of your business phone costs
What Evoice is and why cancellation matters in the philippines
Evoice is a cloud-based virtual phone system that allows your business to operate a complete telecommunications setup without purchasing physical office hardware. You receive a professional business number, call forwarding, voicemail, team extensions, and online faxing bundled into a single monthly subscription. The service attracts small businesses, freelancers, and project-based teams across the Philippines who need credible phone presence without the expense of traditional landlines.
Many subscribers activate the 30-day free trial with genuine intent, only to discover later that the automatic renewal mechanism captures additional charges before they successfully cancel. This friction between simple signup and complex cancellation represents a common consumer protection issue in the Philippines, and your legal position is stronger than you may think.
Why Evoice attracts philippine businesses
The service appeals to entrepreneurs because it eliminates capital expenditure on hardware, supports remote team communication, and establishes legitimacy through a dedicated business number. However, the automatic renewal trap-where your subscription converts to paid status at the end of your trial-catches many subscribers off guard and leads to unwanted charges accumulating over weeks or months.
The automatic renewal problem
Your trial period ends after 30 days unless you actively cancel beforehand. At that moment, Evoice automatically renews your subscription and begins charging your payment method monthly. If you do not cancel before this date, you forfeit your right to a trial-period refund and enter a paid billing cycle with no minimum contract commitment.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel subscriptions and establishes clear obligations on service providers regarding automatic renewals and refund claims. Your legal position is substantial and enforceable.
What the consumer act guarantees you
Under Republic Act No. 7397, Evoice must provide you with clear, conspicuous information about automatic renewal terms before you complete your purchase. Furthermore, the company must obtain affirmative consent from you before charging your payment method. Consequently, if Evoice did not clearly disclose the automatic renewal mechanism or failed to obtain your explicit agreement, you may have grounds to dispute charges.
The law also establishes your right to cancel at any time without penalty. There is no legal basis for Evoice to impose early termination fees, lock-in periods, or other barriers to cancellation. The company must process your cancellation promptly and cease all charges on your next billing cycle.
Your legal position when cancelling
You are entitled to: cancel your subscription at any time without penalty; receive a refund for any charges incurred after your cancellation request if the service was not provided; file a complaint with the National Telecommunications Commission (NTC) or Department of Trade and Industry (DTI) if Evoice refuses to cancel or continues charging after your cancellation request; and dispute any unauthorized charges through your bank or payment provider.
Evoice is obligated to: process your cancellation within a reasonable timeframe (the law specifies this as no longer than one billing cycle); confirm your cancellation in writing via email; cease all charges on your next renewal date; and provide a final account statement showing all transactions through your cancellation date.
Methods to cancel Evoice from the philippines
Evoice offers multiple cancellation pathways, and each one has different response times and documentation levels. Yafee recommends using the method that creates the clearest written record of your cancellation request.
Cancelling via email to Evoice support
Email submission creates a timestamped record of your cancellation request, which protects you if disputes arise later. Send your cancellation request to [email protected] with your account email address and full name in the subject line. Include the reason for cancellation (optional, but useful for your records) and request written confirmation of cancellation within 48 hours.
Evoice typically responds to email within 24 to 48 hours in Philippine business hours. Save the confirmation email in a safe folder and screenshot it as a backup. Email is the strongest cancellation method because it leaves an audit trail.
Cancelling by live chat
Live chat is available through the Evoice website and provides immediate response, typically within 5 to 10 minutes during business hours. However, chat transcripts may not be automatically saved to your account. Request that the agent email you a cancellation confirmation immediately after the chat ends, and take a screenshot of the chat window before closing it.
Cancelling by phone
You can call Evoice support at 1 (877) 581-5789. This is a toll-free number within the Philippines. Be prepared to verify your account details (email address and last four digits of your payment method). Request that the agent email you a cancellation confirmation immediately after the call, and record the agent's name and the exact time of your call.
Step-by-step cancellation process
Follow these exact steps to cancel Evoice and prevent any billing mishaps. Yafee has helped thousands of consumers navigate this process, and this sequence minimizes disputes.
Step 1: gather your account information
- Log into your Evoice account using your email and password.
- Locate your account email, phone number, and subscription plan name.
- Note your next billing date (visible in the account settings or billing section).
- Take a screenshot of your account dashboard showing your current plan and renewal date.
- Identify your payment method on file (credit card, PayPal, or bank transfer).
Step 2: submit your cancellation request
- Compose an email to [email protected] with the subject line: "Account Cancellation Request - [Your Email Address]".
- Include the following in the body:
- Your full name and registered account email.
- Your current Evoice phone number.
- The statement: "I request immediate cancellation of my Evoice subscription, effective immediately."
- The phrase: "Please confirm this cancellation in writing within 24 hours."
- Send the email and take a screenshot of the sent message with timestamp.
- Set a calendar reminder for 48 hours later to follow up if you do not receive confirmation.
Step 3: monitor your billing to confirm cancellation
- Check your bank or credit card statement 2 to 3 days before your next scheduled billing date.
- If no charge appears on your renewal date, cancellation was successful.
- If a charge still appears, contact your bank immediately and file a dispute (see refund section below).
- Log back into your Evoice account (if still accessible) and verify that your subscription status shows as "Cancelled" or "Inactive".
Step 4: export your data before access closes
- Download any voicemail recordings, call logs, or fax documents you wish to retain.
- Evoice typically preserves account access for 30 days after cancellation, then deletes all data.
- Note any business contacts or messages you need to retrieve before the account closes.
- Request an account export from support if the self-service option is unavailable.
Step 5: update your business communications
- Notify all clients, vendors, and team members of your new phone number or communication method.
- Update your website, email signature, and social media profiles with alternative contact information.
- If you plan to port your Evoice number to another provider, initiate that process immediately (see section below).
- Archive any voicemail greetings or business-critical call recordings to personal storage.
Evoice pricing and plan comparison
Understanding the full cost structure helps you assess whether cancellation is financially justified and what you might save by switching providers. Yafee provides this breakdown for Philippine-based subscribers.
| Plan name | Monthly price (PHP) | Included minutes | Extensions included | Best suited for |
|---|---|---|---|---|
| Elite | ₱1,400 | 30,000 | Unlimited | Solo entrepreneurs and freelancers |
| Elite 6 | ₱7,800 | 30,000 | 6 team members | Small offices with modest team size |
| Elite 10 | ₱10,000 | 30,000 | 10 team members | Growing businesses needing flexibility |
All plans include unlimited local and toll-free virtual numbers, unlimited extensions, and online faxing capability. Your actual billing may vary depending on whether you access Evoice through their website, iOS app, or Android app, as platform pricing occasionally differs.
Refund rights and how to claim back charges
Your entitlement to a refund depends on when you cancel relative to your billing cycle. The Consumer Act of the Philippines recognizes your right to recover charges for services not rendered after your cancellation request.
Trial period refunds
If you cancel during your 30-day free trial before any charge appears, no refund is owed because you have not been billed. Evoice simply removes your account from the system and closes access. This is the ideal cancellation scenario.
Refunds for paid months not yet started
If you cancel after being charged but before your next billing period has started (for example, you cancel on day 5 of a month-long billing cycle), you are entitled to a pro-rata refund covering the unused portion of that month. Evoice must process this refund within 14 days of your cancellation request under Philippine consumer protection law.
Disputing unauthorized charges
If Evoice continues charging your payment method after you cancelled, contact your bank or credit card company immediately. File a dispute under the "unauthorized transaction" or "canceled service not discontinued" category. Provide the bank with copies of your cancellation confirmation email and your account statement showing the charges after your cancellation date.
Your bank will initiate a chargeback investigation and typically resolves it within 30 to 60 days. In the Philippines, the Bangko Sentral ng Pilipinas (BSP) oversees dispute resolution, and your bank is obligated to follow its rules.
Escalation to the DTI if refund is denied
If Evoice refuses to issue a refund or your bank's chargeback attempt fails, file a formal complaint with the Department of Trade and Industry (DTI) consumer affairs office in your province. Yafee recommends including your cancellation email, payment records, and the bank's chargeback outcome in your complaint. The DTI will mediate at no cost to you and can compel Evoice to refund unauthorized charges.
Common cancellation mistakes to avoid
Cancellation is straightforward when you follow the correct sequence, but small oversights can trap you in unwanted billing cycles. Stay alert to these pitfalls and you will exit cleanly.
Mistake 1: cancelling too close to your renewal date
If you submit your cancellation request one or two days before your monthly renewal date, Evoice may not process it in time, and you will be charged for another month. Submit your cancellation request at least 5 to 7 days before your renewal date to ensure processing time. Monitor your account to confirm the cancellation status updates at least 48 hours before your next billing cycle begins.
Mistake 2: assuming deletion means cancellation
Deleting the Evoice app from your phone or computer does not cancel your subscription. The subscription persists in Evoice's billing system, and charges will continue. You must explicitly submit a cancellation request through the company's official channels.
Mistake 3: cancelling without documentation
If you cancel via live chat and do not request or save a written confirmation, you have no evidence of cancellation if a dispute arises later. Always obtain a cancellation confirmation email before ending any conversation with Evoice support.
Mistake 4: ignoring charges after cancellation
If Evoice charges you after your cancellation date, do not ignore the charge hoping it will reverse automatically. Contact your bank immediately and file a dispute. Each week of delay weakens your position in a chargeback investigation.
What to do after cancellation
The cancellation process extends beyond the moment you receive confirmation. Proper follow-up ensures you remain protected and your transition is seamless.
Preserving your phone number
If you need to retain your Evoice-assigned phone number after cancellation, you must port it to another provider before your Evoice account fully closes. The porting process typically takes 5 to 10 business days. Contact your new service provider (such as a local Philippine telecommunications company or another VoIP provider) and request a Local Number Portability (LNP) transfer. Provide the account holder's ID, authorization letter, and Evoice account details. Your new provider will submit the transfer request to the National Telecommunications Commission (NTC), which oversees number portability in the Philippines.
Monitoring for residual charges
Check your bank statement for the next two billing cycles after cancellation to ensure no surprise charges appear. If you subscribed through the Apple App Store or Google Play, verify that the subscription is removed from your app account settings as well. Subscriptions billed through app stores sometimes persist even after you cancel with the service provider.
Filing a complaint if problems persist
If Evoice continues to bill you after cancellation, escalate your case by filing a formal complaint with the National Telecommunications Commission (NTC) consumer hotline. The NTC oversees telecommunications services in the Philippines and has authority to impose penalties on non-compliant providers. Yafee recommends including all documentation (cancellation email, payment records, chargeback outcomes) in your complaint.
Cancellation checklist and timeline
Use this step-by-step checklist to track your cancellation progress and ensure nothing is overlooked. Print or screenshot this section for reference.
| Task | Deadline | Status |
|---|---|---|
| Log into Evoice account and note renewal date | Immediately | Complete |
| Take screenshot of account dashboard and billing info | Same day | Complete |
| Submit cancellation email to [email protected] | 5-7 days before renewal date | Complete |
| Receive and save cancellation confirmation email | Within 48 hours of submission | Complete |
| Export voicemail, call logs, and data from account | Before account closes (30 days after cancellation) | Complete |
| Monitor bank statement on renewal date to confirm no charge | On or after scheduled renewal date | Complete |
Comparing Evoice with alternatives in the philippines
If you are cancelling because Evoice no longer fits your needs, understanding the competitive landscape helps you choose a replacement service that aligns with your budget and requirements. Yafee has compiled this overview for Philippine subscribers.
| Service | Base price (PHP) | Setup fee | Number porting support | Best for |
|---|---|---|---|---|
| Evoice | ₱1,400 | None | Yes | Established small businesses |
| RingCentral | ₱2,100+ | None | Yes | Teams requiring video conferencing |
| Local Philippine telcos (PLDT, Globe BIZ) | ₱3,000+ | Installation costs apply | Yes | Businesses prioritizing local support |
| Grasshopper (via integrators) | ₱1,500+ | None | Limited | Solo practitioners and start-ups |
Each service has different cancellation policies. Before signing up with a replacement provider, confirm their cancellation terms and automatic renewal disclosures to avoid repeating the cycle.
Summary and your next steps
Cancelling Evoice is straightforward when you follow the legal framework established by the Consumer Act of the Philippines (Republic Act No. 7394). You have the right to cancel at any time without penalty, receive a refund for unused service, and escalate to the DTI or NTC if the company refuses to honor your request.
Submit your cancellation email at least 5 to 7 days before your renewal date to ensure processing time, retain the confirmation email for your records, and monitor your bank statement on your renewal date to verify that charges have stopped. If Evoice continues billing you after cancellation, contact your bank to dispute the charge and file a formal complaint with the Department of Trade and Industry.
Cancellation support address: [email protected] | Phone: 1 (877) 581-5789 | Escalation: Department of Trade and Industry (DTI) Consumer Affairs Office in your province or National Telecommunications Commission (NTC).
Yafee has guided thousands of Filipino business owners through the cancellation process, and our step-by-step method protects you from unauthorized charges and ensures your exit is clean and documented. Follow this guide, stay organized, and you will regain control of your phone costs within days.