How to cancel My Dog is Human subscription and stop unwanted charges

Understanding My Dog is Human and why cancellation matters

My Dog is Human is a direct-to-consumer pet supplement brand that delivers vet-formulated multivitamins and wellness products designed to support your dog's skin, coat, joints, digestion, and immune system. The company emphasizes third-party testing, human-grade ingredients, and a subscription-based delivery model. Like most subscription pet health brands, My Dog is Human relies on auto-renewal billing to maintain recurring revenue.

If you enrolled in a My Dog is Human subscription and now want to stop the charges and shipments, cancellation is entirely within your rights as a consumer. The legal framework protecting you is straightforward. Yafee has helped thousands of pet owners navigate subscription cancellations, and this guide walks you through every method, your consumer protections, and how to verify that your subscription has actually stopped.

Subscription model and pricing structure

My Dog is Human offers recurring delivery in two main frequencies: monthly and bimonthly (every two months). Subscription orders include free shipping, and the brand advertises a 30-day satisfaction guarantee. Subscribers pay a discounted unit price compared to one-time purchases. This pricing incentive creates strong motivation for the company to keep subscriptions active and renewing automatically.

Common reasons pet owners cancel My Dog is Human

Pet supplement subscriptions can feel like a good idea in theory but often do not work out in practice. Common reasons you might want to cancel include your dog showing no visible improvement after 30 to 90 days, unexpected side effects or digestive upset appearing, discovery of a more affordable alternative, duplicate or accidental enrollments charged to your card, or billing problems resulting in unwanted multiple charges. In some cases, a pet's health needs change, and continued supplementation no longer makes sense for your situation.

Financial surprises are the biggest cancellation trigger. Many pet owners enroll thinking they will try the product once, only to discover that the trial converted to an automatic recurring charge. When that first surprise charge hits your bank account after you thought you had cancelled, frustration builds quickly and rightfully so.

Your consumer rights under federal law

Federal and state consumer protection laws give you strong legal footing when canceling a subscription.

The restore online shoppers confidence act and your protections

The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), requires that companies make cancellation at least as easy as enrollment. Under ROSCA, a company offering negative option billing (the legal term for auto-renewing subscriptions) must give you a clear and conspicuous disclosure of all material terms before charging your card. This includes the cancellation mechanism, the frequency of charges, and the total amount you will be billed.

If My Dog is Human failed to make cancellation simple or buried the cancellation button, they violated ROSCA. Furthermore, the company cannot require you to call a phone number, send a letter, or jump through unnecessary verification steps to cancel. Cancellation must be available through the same channel you used to enroll.

Your legal position

You have the right to cancel your subscription at any time. My Dog is Human cannot charge your card after you submit a valid cancellation request. If unauthorized charges appear on your statement after cancellation, you can dispute them with your bank or credit card issuer under the Fair Credit Billing Act (FCBA). The FTC enforces these protections, and you can file a complaint at reportfraud.ftc.gov if the company refuses to honor your cancellation.

How to cancel My Dog is Human: step-by-step methods

My Dog is Human provides multiple cancellation pathways; use the method that works best for your situation.

Cancel through your online account (recommended method)

This is the fastest and most verifiable cancellation method. My Dog is Human allows you to manage your subscription directly from your account dashboard.

1. Navigate to the My Dog is Human website and log in to your account.
   • If you cannot remember your login credentials, click the "Forgot Password" link on the login page and follow the email reset instructions.
2. Go to Account Settings or Subscription Management (this may appear as "My Orders," "Subscriptions," or "Billing" depending on their current website layout).
   • Look for a section labeled "Active Subscriptions" or "Recurring Orders."
3. Locate your My Dog is Human subscription in the list.
   • You may see multiple products if you subscribed to more than one item.
4. Click "Cancel Subscription," "Pause," or "Manage Subscription" next to the product you want to cancel.
   • Do not confuse "Pause" with "Cancel." Pause temporarily stops shipments but keeps your subscription active; Cancel terminates the subscription entirely.
5. Follow any confirmation prompts. The company may offer a discount or incentive to keep you subscribed; ignore these unless you genuinely want to continue.
   • You are not obligated to provide a reason for cancellation, but you may choose to do so to help the company improve.
6. Confirm that the cancellation is complete. You should see a confirmation message on screen and receive a confirmation email within 24 hours.
   • Take a screenshot of the confirmation page for your records.

Cancel by sending physical mail

If you prefer written correspondence or cannot access your online account, you can send a cancellation request by mail. This method creates a documented paper trail and is enforceable under ROSCA.

1. Prepare a letter on plain paper. Include the following information:
   • Your full name and email address associated with the account.
   • The phone number on file with My Dog is Human.
   • Your account number or order number (found on past invoices or your account dashboard).
   • A clear statement: "I request immediate cancellation of my My Dog is Human subscription, effective today. Please confirm cancellation in writing and via email within 5 business days."
   • The date you are sending the letter.
   • Your signature.
2. Place your letter in an envelope and address it to:
   • My Dog is Human
     1309 Coffeen Avenue STE 1200
     Sheridan, WY 82801
3. Send the letter via USPS Certified Mail with Return Receipt Requested.
   • This creates proof that My Dog is Human received your cancellation request on a specific date.
   • Cost is approximately $8.50 and available at any USPS location or online at usps.com.
4. Keep your certified mail receipt and Return Receipt card in a safe place.
   • You will need these if you later dispute a charge.
5. Allow 5 to 7 business days for your cancellation to be processed.
   • Do not expect an immediate response, but the company is legally required to honor your request within this timeframe.
6. Check your email and bank statement after one week.
   • Your next scheduled renewal should not charge if cancellation was successful.

Cancel by email (if direct contact is available)

Some subscription companies provide email-based cancellation. While My Dog is Human does not advertise a dedicated cancellation email, you may attempt to contact customer service to request cancellation.

1. Locate the My Dog is Human customer service email address. Check the company website under "Contact Us," "Support," or the footer.
   • Common email addresses follow the pattern [email protected] or [email protected].
2. Draft an email with the following information:
   • Subject line: "Cancellation Request - [Your Name] - Account [Account Number]"
   • In the body, include your full name, email address, account number, and a clear statement: "I request cancellation of my My Dog is Human subscription effective immediately."
   • Request a written confirmation of cancellation.
3. Send the email from the email address associated with your My Dog is Human account.
   • This helps the company verify your identity quickly.
4. Wait for a response within 2 to 3 business days.
   • Save this email and the company's response for your records.

What happens after you cancel My Dog is Human

Cancellation is one thing; verification is another. Here is what to expect in the days and weeks following your request.

Timeline for charge stoppage

The speed of charge stoppage depends on your cancellation method and timing. If you cancel before your next scheduled renewal date, your card should not be charged. Yafee recommends reviewing your account within 24 to 48 hours to confirm the subscription status shows as "Cancelled" or "Inactive."

If you cancel after a charge has already posted to your account (for example, you cancel on day 31 of a monthly subscription and the charge went through on day 30), that charge is already processed. You will need to pursue a refund through your bank or request a refund directly from the company.

In-transit shipments and uncancelled orders

Cancellation stops future charges and shipments. However, if a product is already in transit to your address when you cancel, you will receive it. Yafee recommends checking the My Dog is Human account for a tracking number after cancellation. If a shipment is still in pre-shipment status, you may be able to request that it not be sent.

If you receive an unwanted shipment after cancellation, you have the right to refuse delivery or return it unopened. Keep the tracking label and document your refusal; you can then reference this when requesting a refund.

Verify cancellation in writing

Do not assume cancellation is complete based on a screen message alone. Take these verification steps within 48 hours.

1. Log in to your My Dog is Human account and confirm that your subscription status displays as "Cancelled," "Inactive," or "No Active Subscriptions."
   • Take a screenshot of this status page.
2. Check your email for a cancellation confirmation from My Dog is Human.
   • If you do not receive one within 24 hours, contact customer service and request a written cancellation confirmation.
3. Call your bank or log in to your online banking portal and verify that no new My Dog is Human charges are pending.
   • Pending charges may appear in your "Pending Transactions" or "Recent Activity" section even if they have not posted yet.

Pursuing a refund for unauthorized charges

If My Dog is Human charged your card after you submitted a cancellation request, you have the right to a refund.

Request a refund directly from My Dog is Human

Start by asking the company for a refund. Consequently, if they refuse or do not respond within 10 business days, you can escalate.

1. Gather your evidence:
   • Screenshots of your cancellation request and confirmation.
   • Certified mail receipt or email confirmation of your cancellation request.
   • Bank or credit card statement showing the unauthorized charge.
   • Date and time you cancelled.
2. Contact My Dog is Human customer service via email or phone and explain that you cancelled but were charged anyway.
   • Provide the date of the unauthorized charge, your account number, and the amount.
   • Attach or reference your proof of cancellation.
   • Request a full refund within 5 business days.
3. Allow the company 5 to 10 business days to respond.
   • Save all correspondence.
4. If the company approves the refund, it will post to your account within 5 to 10 business days.
   • Check your bank or credit card statement to confirm receipt.

Dispute the charge with your bank or credit card issuer

If My Dog is Human refuses to refund the unauthorized charge, your bank can help. This process is called a "chargeback" or "dispute" and is protected under the Fair Credit Billing Act (FCBA).

1. Contact your bank or credit card issuer as soon as possible (ideally within 60 days of the unauthorized charge).
   • Phone numbers are on the back of your card or your online banking portal.
2. Report the charge as unauthorized and explain that you cancelled your subscription but were charged anyway.
   • Provide your bank with all documentation: cancellation confirmation, bank statement showing the charge, and any correspondence with My Dog is Human.
3. Your bank will investigate and typically issue a temporary credit to your account while the dispute is pending.
   • This investigation usually takes 30 to 45 days.
4. If your bank determines the charge was unauthorized, they will make the credit permanent and My Dog is Human may be charged back the amount.
   • This is enforceable under federal law.

Common cancellation mistakes and how to avoid them

Cancellation itself is straightforward, but missteps during or after the process can leave you vulnerable to unexpected charges. Here is what Yafee sees most often and how to protect yourself.

Mistake 1: confusing "pause" with "cancel"

Many subscription platforms offer a "Pause Subscription" button alongside "Cancel Subscription." Pausing temporarily stops shipments but keeps your subscription active and your payment method on file. When you unpause or the pause period ends, charges resume automatically. Consequently, if you want to stop charges entirely, you must select "Cancel," not "Pause."

Mistake 2: not verifying cancellation in writing

A confirmation screen does not guarantee the company will honor your cancellation. If your cancellation confirmation email never arrives or your account still shows the subscription as active 48 hours later, contact customer service immediately. Do not wait until your next billing cycle to discover the company did not cancel.

Mistake 3: failing to document your cancellation request

If you cancel by phone or in-person chat, take notes: record the date, time, customer service representative's name, and what they confirmed. Screenshot or save any confirmation number they provide. If a dispute arises later, this documentation protects you.

Mistake 4: cancelling without checking your billing cycle

If you cancel one day after a charge posts, that charge is already processed and cannot be stopped by cancellation. You will need to request a refund separately. Check your account to see when your next renewal is scheduled before canceling.

Mistake 5: updating your payment method instead of cancelling

Some pet owners think they can stop charges by deleting their credit card or updating payment information. Subscription companies typically prompt you for a new payment method if the old one fails, which can delay charges but does not cancel the subscription. Always formally cancel through account settings or in writing.

Understanding refunds and the 30-day satisfaction guarantee

My Dog is Human advertises a 30-day satisfaction guarantee. In accordance with consumer protection standards, this generally means you can return your product within 30 days for a refund if you are not satisfied.

How the 30-day guarantee works

If you enrolled in a subscription and received your first shipment but want a refund, you may qualify for the 30-day guarantee. Nevertheless, the guarantee typically applies only to the first order, and you must initiate a return request within 30 days of receiving the product.

How to handle recurring billing disputes

If My Dog is Human continues charging your card after cancellation, this is a billing dispute and must be escalated. Yafee recommends knowing exactly what steps to take before this becomes necessary.

Step 1: document everything

Gather all evidence of your cancellation request and unauthorized charges. This includes screenshots, emails, certified mail receipts, and bank statements. The more documentation you have, the stronger your position when disputing.

Step 2: contact the company one final time

Send a formal written notice (email or certified mail) stating that you cancelled, were charged anyway, and are disputing the charge with your bank unless they refund within 5 business days. Keep a copy of this notice.

Step 3: file a dispute with your bank

If the company does not refund within 5 business days, call your bank and initiate a formal dispute. Your bank will assign a reference number and begin an investigation.

Step 4: file a complaint with the federal trade commission

If the dispute does not resolve and My Dog is Human continues the unauthorized practice with other customers, file a complaint at reportfraud.ftc.gov. The FTC enforces ROSCA and takes action against repeat violators.

Final checklist: confirming your cancellation is permanent

Use this checklist immediately after cancelling and again in one week to confirm everything is in order.

• Log in to My Dog is Human account; subscription status shows "Cancelled," "Inactive," or "No Active Subscriptions"
• Received a cancellation confirmation email from the company within 24 hours
• No pending charges appear in your bank or credit card account
• Screenshots or copies of cancellation confirmation saved in a folder or email archive
• Any certified mail receipt or email confirmation of your cancellation request kept for records
• Checked your next scheduled renewal date has passed and no charge posted
• Verified that no refund is owed for charges made after your cancellation request
• Contacted customer service to request written confirmation if any of the above items are missing

Why working with yafee simplifies your subscription management

Cancelling a subscription should never require this much planning. Nevertheless, in an industry where companies profit from friction and forgotten subscriptions, knowledge is your best protection. Yafee has helped thousands of consumers cancel My Dog is Human and other recurring billing services, and our research shows that documented, methodical cancellation is the most successful approach.

Whether you cancel through your account, by mail, or by chargeback, the legal framework protects you. The Restore Online Shoppers Confidence Act (ROSCA) and the Fair Credit Billing Act (FCBA) are enforced by the Federal Trade Commission (FTC), and compliance is not optional for My Dog is Human.

If your cancellation is not honored or unauthorized charges continue, you have recourse. Yafee recommends reporting the company to the FTC and filing a complaint with your state attorney general if the company refuses to comply with cancellation laws. Furthermore, consumer protection agencies take these violations seriously, and collective complaints drive enforcement action.

Contact information for My Dog is Human

If you need to send written correspondence or require contact information for escalation, use this address:

My Dog is Human
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801

Yafee has built its reputation on helping consumers navigate subscription cancellations with confidence and clarity. Whether your cancellation is routine or your charges continued despite a valid request, Yafee provides the legal framework and step-by-step guidance you need. Cancel with confidence, document your request, and know that federal law is on your side.