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Frequently asked questions
Cancel Farmer's Dog: The Right Way
How to cancel your farmer's Dog subscription and stop recurring charges
What farmer's Dog is and why you might want to cancel
Farmer's Dog is a United States-based fresh dog food subscription service that delivers personalized, veterinarian-formulated meals directly to your door each week. The service customizes portion sizes and recipes based on your dog's age, weight, breed, and specific health needs, using human-grade ingredients prepared in certified commercial kitchens. While many dog owners report improvements in their pet's coat quality, energy levels, and digestion, others discover their dog experiences digestive upset, doesn't tolerate the ingredients well, or the recurring cost becomes unsustainable after promotional discounts expire. If you've decided Farmer's Dog isn't right for your household, Yafee is here to walk you through every cancellation option with legal clarity and confidence.
Understanding farmer's Dog pricing and meal plans
Farmer's Dog pricing varies based on your dog's size, the recipe you choose (beef, chicken, turkey, or pork), and your selected delivery frequency. The company provides a personalized quote rather than a flat-rate fee. Here's what typical customers encounter:
| Cost element | Typical range | Key factor |
|---|---|---|
| Daily cost per dog | $2.49 to $11.30 | Dog size and recipe choice |
| Weekly cost | $17 to $150 | Small dogs cost significantly less than large dogs |
| Monthly cost | $75 to $675 | Varies with delivery frequency and dog size |
| Shipping | Free | Free delivery across the contiguous United States |
| First-order discount | Up to 50% off | New customers only; regular pricing resumes on second shipment |
| Contract length | Month-to-month | No long-term commitment required; cancel anytime |
Common reasons customers cancel farmer's Dog
You're far from alone if you've decided to cancel. Real customers report several consistent reasons: digestive upset or food intolerance in their dog shortly after starting the service, the recurring cost exceeding their monthly budget once the trial discount ends, unexpected price increases or order size changes between the first and second shipment, difficulty understanding billing statements, or discovering a more affordable fresh-food alternative. Some customers also encounter problems with delivery timing or the food arriving in less-than-ideal condition. Identifying your reason for cancellation will help you determine which cancellation method suits you best and whether you may qualify for a refund or credit.
Your consumer rights when cancelling a subscription service
Before you cancel, understand your legal protections when dealing with recurring billing charges and subscription services.
The restore online shoppers confidence act and your cancellation rights
Under the Restore Online Shoppers Confidence Act (ROSCA), a federal regulation enforced by the Federal Trade Commission (FTC), all companies offering subscription or recurring billing must make cancellation straightforward and convenient. The law requires that cancellation be as simple as the process you used to sign up, and companies must honor cancellation requests without unreasonable delays. This means Farmer's Dog cannot bury cancellation behind multiple screens, require time-consuming phone calls with extended wait times, or impose confusing procedural obstacles to stop charges. The FTC specifically prohibits making cancellation materially more difficult than signup.
Furthermore, the FTC mandates that companies must confirm your cancellation in writing within a reasonable timeframe. You have a legal right to receive email confirmation or written proof that your subscription has ended. Save this confirmation message for your records, as it protects you in case billing disputes emerge later.
Your legal position when cancelling
You have the right to: Cancel your subscription at any time without penalty; receive written confirmation of cancellation; prevent future charges from being processed; request a refund if charges continue after cancellation; and file a complaint with the FTC if Farmer's Dog violates ROSCA by making cancellation unreasonably difficult or continuing to charge you after you've cancelled.
State consumer protection laws and additional safeguards
Many United States states maintain consumer protection statutes that extend beyond ROSCA. California's Consumer Legal Remedies Act and New York's General Business Law, for example, both mandate clear, upfront disclosure of all subscription terms and require penalty-free cancellation rights. If Farmer's Dog charges you after you've submitted a valid cancellation request, or if the company failed to clearly disclose its terms at signup, you may have grounds to dispute the charge through your state's attorney general office or file a complaint with your state's consumer protection agency. Yafee recommends documenting all communications with Farmer's Dog, including signup emails, billing statements, and cancellation confirmations, to strengthen any dispute you file later.
Methods for cancelling your farmer's Dog subscription
Farmer's Dog provides multiple pathways to cancel, with the online method being the fastest and most documented.
Online cancellation via your account dashboard
The online method is the most efficient way to cancel your subscription. Access your account on thefarmersdog.com and navigate directly to the cancellation page where you control your subscription status.
- Open a web browser and visit https://www.thefarmersdog.com/app/profile/cancel
- Log into your Farmer's Dog account using the email address and password associated with your subscription
- If you've forgotten your password, visit https://www.thefarmersdog.com/password/reset and complete the password reset process
- Navigate to your account settings or profile section once logged in
- Locate the subscription management or billing section
- Select the option to pause or cancel your plan
- Choose your reason for cancellation from the dropdown menu provided (this helps Farmer's Dog understand customer feedback)
- Confirm your cancellation request when prompted
- Take a screenshot or save the confirmation page for your records
- Check your email inbox for a written cancellation confirmation from Farmer's Dog within 24 hours
Cancellation by email or customer service contact
If you're unable to access your account online or prefer written communication, contact Farmer's Dog's customer service team directly with a cancellation request.
- Locate the contact form on thefarmersdog.com or email customer support
- Include your account email address, the phone number associated with your account, and your full name
- Write a clear statement: "I request immediate cancellation of my Farmer's Dog subscription effective [today's date]"
- Optionally explain your reason for cancellation
- Send your email and retain the sent message in your records
- Allow 2-3 business days for a response confirming your cancellation
- If you don't receive confirmation within 3 business days, follow up with a second email marked "Urgent" and reference your first request
Phone cancellation (if available)
Some customers prefer speaking directly with a representative. If you choose to cancel by phone, document the details of your call immediately after hanging up.
- Call Farmer's Dog customer service and ask to speak with a cancellation specialist
- Provide your account email, phone number, and full name
- Clearly state: "I want to cancel my subscription effective immediately"
- Ask the representative to email you a written confirmation of the cancellation
- Note the representative's name, call time, and date in your personal records
- Send yourself a follow-up email summarizing what was discussed, to create a paper trail
Important timeline and billing considerations
Understanding when charges stop and how future deliveries are affected is critical to avoiding unexpected bills.
When your cancellation takes effect
Farmer's Dog typically processes cancellations within 24 to 48 hours of receipt. However, if you submit your cancellation request fewer than 5 to 7 days before your next scheduled delivery, the company may still charge and ship your next order before the cancellation is processed. To prevent this surprise charge, cancel as early as possible or contact customer service to request a refund for any orders shipped after your cancellation date if the timing is close.
Handling charges after cancellation
If Farmer's Dog charges your payment method after you've submitted a cancellation request and received confirmation, you have multiple remedies:
- Contact customer service immediately with your cancellation confirmation and the unwanted charge; request a refund to your original payment method within 5 to 7 business days
- If Farmer's Dog refuses to refund the charge, contact your credit card company or bank and file a dispute, citing the unauthorized charge after cancellation
- Report the continued billing to your state's attorney general and the FTC at reportfraud.ftc.gov
Refunds, credits, and what to expect after cancellation
Your refund eligibility depends on the timing of your cancellation and your reason for it.
When farmer's Dog refunds charges
Farmer's Dog will issue a refund if you cancel and no order has shipped yet. If an order has already been delivered, refunds are handled on a case-by-case basis, typically depending on whether the food was opened or consumed. If you received food that your dog did not tolerate well, contact customer service with photos of the unopened packages and explain the intolerance; many customers report the company offers a replacement recipe or partial refund in these situations. Refunds processed by Farmer's Dog typically appear in your account within 5 to 7 business days and may take an additional 2 to 3 business days to show on your bank or credit card statement.
What happens to scheduled deliveries
Once your cancellation is confirmed, Farmer's Dog will not process future orders or charges. If you've already paid for an upcoming delivery, that credit will either be refunded or, in some cases, the company may ask if you'd like to use it for a final shipment at a different recipe or portion size.
Reactivating your subscription later
If you cancel and later decide you want to restart your subscription, you can log back into your account on thefarmersdog.com and resume service. Most returning customers do not forfeit the first-time discount; however, verify this when reactivating, as promotional codes and eligibility may have changed.
Common cancellation mistakes and how to avoid them
Cancelling a subscription should be straightforward, and your diligence now prevents headaches later. Here are the pitfalls Yafee sees repeatedly:
Mistake 1: not saving your cancellation confirmation
The most frequent error is failing to keep written proof of cancellation. Without a confirmation email, screenshot, or reference number, you have no evidence that you cancelled if charges continue. Always download or forward your confirmation to a separate email folder labeled "Subscriptions Cancelled" for future reference.
Mistake 2: cancelling too close to your delivery date
Farmer's Dog processes orders automatically several days before delivery. If you cancel fewer than 5 days before your next shipment, the company may still charge and ship your order. To avoid an unexpected charge, cancel at least one week before your scheduled delivery date or, if timing is tight, call customer service and ask them to manually halt the upcoming order.
Mistake 3: assuming your cancellation will prevent all future charges without follow-up
While rare, billing errors occur. Monitor your credit card or bank statement for the next two billing cycles after cancellation. If an unexpected charge appears, contact Farmer's Dog immediately with your cancellation confirmation and request a reversal. If the company doesn't respond within 5 business days, dispute the charge with your card issuer.
Mistake 4: not documenting your reason or details when contacting support
If you email or call, include specific information: your account email, phone number, full name, and the exact date you want cancellation to take effect. Vague requests like "I want to cancel" without your account details can be delayed or lost in customer service queues. Yafee recommends sending cancellation requests during business hours and requesting written acknowledgment.
After you cancel: what to do next
Your cancellation is only complete once you've confirmed no further charges will occur. Here's how to close the chapter with confidence:
Monitor your account and statements
For 30 days after cancellation, check your bank or credit card statement weekly. Farmer's Dog should not appear as a charge. If it does, you have documentation (your cancellation confirmation) to dispute it immediately.
Update your payment method records
If you use a password manager or subscription-tracking service, remove or mark your Farmer's Dog account as "cancelled" so you don't accidentally re-subscribe or confuse it with an active service later.
Request deletion of stored payment information
While optional, you can email Farmer's Dog customer service and request that they delete your stored credit card or payment method from their system after cancellation. This adds an extra layer of protection against accidental re-billing.
Pricing and refund comparison table
Before finalizing your cancellation, review what you may be eligible to recover:
| Scenario | Refund eligible | Refund timeframe |
|---|---|---|
| Cancel before next order ships | Yes, full refund if charged | 5-7 business days |
| Cancel after order shipped but not opened | Yes, typically full refund | 5-7 business days (case-by-case) |
| Cancel after opening or partial consumption | No refund, or partial credit (case-by-case) | Varies; contact support |
| Charged after submitting cancellation | Yes, unauthorized charge refund | 5-7 business days after dispute |
| Pause vs. cancel | Pause = no refund, skips one or more deliveries; cancel = subscription ends permanently | N/A |
Why customers choose to cancel and alternatives to consider
Understanding why you're cancelling helps you decide if pausing is a better option than outright cancellation.
Financial reasons for cancellation
If cost is your primary concern, contact Farmer's Dog before cancelling to ask about discounts for longer commitment periods or smaller portion sizes. Some customers pause their subscription for a month or two rather than cancelling permanently, allowing them to resume service when their budget improves. The pause feature is free and prevents charges while keeping your account active.
Food intolerance or health concerns
If your dog experienced digestive upset, itching, or allergic reactions, try requesting a different recipe (chicken instead of beef, for example) before cancelling. Farmer's Dog allows one free recipe change. If your dog's intolerance persists or worsens, cancellation and a veterinary consultation are warranted. Keep records of any health issues and share them with your vet; this documentation also supports a refund request from Farmer's Dog.
Finding better value or quality
Some customers cancel to explore competitors offering similar services at lower price points or with ingredient profiles that better suit their dog's needs. Yafee recommends comparing the actual per-serving cost across providers, including shipping, rather than relying on marketing claims. A slightly higher monthly cost may deliver better nutritional outcomes for your dog.
How to report billing violations to the FTC or your state attorney general
If Farmer's Dog violates ROSCA by making cancellation unreasonably difficult, failing to honor your cancellation request, or continuing to charge you after you've cancelled, you can file a formal complaint.
Filing a complaint with the federal trade commission
Visit reportfraud.ftc.gov and select "Subscription or Membership" as your complaint category. Provide your account details, screenshots of your cancellation request, confirmation emails, and any unauthorized charges. The FTC does not resolve individual disputes but uses complaints to identify patterns of illegal conduct and enforce action against companies.
Contacting your state attorney general
Every United States state maintains a consumer protection division. Search "Your State Name attorney general consumer complaint" and file a complaint through your state's official portal. Include your cancellation confirmation, disputed charges, and any communication with Farmer's Dog. Your state attorney general can initiate enforcement action if multiple consumers report similar violations.
Disputing charges with your credit card or bank
If Farmer's Dog charges you after cancellation, contact your credit card company or bank within 60 days of the disputed charge and request a chargeback. Provide your cancellation confirmation as evidence. Most card issuers will reverse unauthorized charges within 5 to 10 business days while they investigate.
Your cancellation checklist
Follow this step-by-step checklist to ensure a clean cancellation:
- Identify your cancellation method (online, email, or phone)
- Gather your account email and phone number
- Visit thefarmersdog.com or contact customer service
- Submit your cancellation request at least 7 days before your next delivery
- Receive written confirmation of cancellation within 24 to 48 hours
- Screenshot or save your confirmation email
- Forward your confirmation to a separate email folder for records
- Monitor your credit card or bank statement for 30 days after cancellation
- If an unauthorized charge appears, dispute it with your bank immediately and reference your cancellation confirmation
- Report any continued billing violations to the FTC at reportfraud.ftc.gov
Why yafee is your trusted resource for subscription cancellations
Cancelling a recurring subscription should never feel complicated or risky. Yafee has helped thousands of consumers cancel unwanted services by providing clear, legally grounded guidance rooted in federal law and state consumer protection statutes. Our Contract Law Specialist team at Yafee understands the rights you hold under ROSCA, the Restore Online Shoppers Confidence Act, and state statutes, and we translate those rights into actionable steps you can take today. Whether you're cancelling because of cost, food intolerance, or simply changing services, Yafee equips you with the confirmation language, procedural knowledge, and escalation routes to ensure your cancellation is honored and your money is protected. Visit Yafee at yafee.com to explore cancellation guides for hundreds of subscription services across pet care, streaming, fitness, and more.
Farmer's Dog customer service address and contact information: For mailing cancellation requests or formal correspondence, contact Farmer's Dog at their registered business address (available on their website under "Contact Us"). Email cancellations to their customer service team via the contact form at thefarmersdog.com. For phone support, visit their website to locate the current customer service number. Ensure any written cancellation includes your full name, account email, phone number, and the date you want cancellation to take effect.
Important warning
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