How to cancel your Dog Is Human subscription and stop unwanted charges

Understanding Dog Is Human and why you might cancel

Dog Is Human is a U.S. pet supplement brand that delivers veterinary-formulated multivitamins and targeted health products for dogs through a recurring subscription model. The company offers a "Subscribe and Save" program that provides customers with a 15 percent discount on their dog's daily supplements in exchange for automatic monthly or periodic shipments. While many dog owners value the product's formulation and convenience, the subscription structure creates a common friction point: unexpected recurring charges and confusion about the cancellation process. At Yafee, we have helped thousands of consumers navigate pet subscription cancellations, and we recognize that your decision to cancel is legitimate and deserves a clear, straightforward path forward.

The Dog Is Human subscription model explained

Dog Is Human sells its core product, the DM-01 daily multivitamin, through two purchasing options. You can make a one-time purchase at the standard retail price, or you can enroll in a recurring subscription that delivers your dog's supplements on a schedule you select. The subscription option discounts the per-jar cost by 15 percent compared to one-time purchase pricing, making it financially attractive until you decide to discontinue service. You choose your delivery interval from three options: every 30 days, every 21 days, or every 60 days. Once you enroll, shipments arrive automatically on your chosen schedule unless you actively cancel. This automatic renewal structure is where many customers find themselves facing unexpected charges and difficulty locating the cancellation mechanism.

Common reasons customers cancel Dog Is Human

You might decide to cancel your Dog Is Human subscription for several valid reasons. Your dog may have experienced an adverse reaction to the supplement, and your veterinarian may have recommended discontinuation. You might find that recurring delivery costs strain your household budget. Some customers enroll without fully understanding the recurring nature of the purchase and later discover unexpected charges on their payment method. Others accumulate excess inventory faster than their dog consumes the product, or they switch to a different supplement regimen recommended by their veterinarian. Yafee recognizes that whatever your reason, you deserve a transparent process to cancel without obstruction or delay.

Your legal position and consumer protections

Your right to cancel a subscription is protected under U.S. consumer law. The Federal Trade Commission (FTC) regulates negative option features (recurring charges) under the Restore Online Shoppers Confidence Act (ROSCA) and related regulations. Under this framework, a company must obtain your clear, affirmative consent before charging you for a subscription. Furthermore, the company must provide a simple, straightforward cancellation mechanism that is at least as easy to use as the enrollment process itself. If Dog Is Human fails to honor a cancellation request or continues to charge your payment method after you cancel, you have legal recourse through the FTC and your state's attorney general's office. Yafee advises all consumers to document every cancellation attempt, including screenshots, email confirmations, and the date and time of your request.

Your legal position: Under the FTC's Negative Option Rule, you have the right to cancel your Dog Is Human subscription at any time using a simple, straightforward mechanism. The company must honor cancellations promptly and cease charging you within one billing cycle. If they fail to do so, you may file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's attorney general. You may also dispute the unauthorized charges with your credit card issuer or bank.

Cancellation methods and where to find them

Dog Is Human offers multiple avenues to cancel your subscription, though the primary method is through your online account dashboard.

Cancel through your online account

The fastest and most efficient cancellation method is through your Dog Is Human account on their website. Follow these steps to cancel your subscription online:

1. Visit the Dog Is Human website at dogsishuman.com
   • Open your web browser and navigate to the homepage
   • Look for a "Login" button or link, typically located in the top navigation menu or upper right corner
2. Log in to your account using your email address and password
   • Enter the email address associated with your subscription
   • Enter your password
   • If you have forgotten your password, click "Forgot Password" and follow the reset instructions sent to your email
3. Navigate to your account settings or subscription management section
   • Once logged in, look for a "My Account," "Profile," "Subscriptions," or "Orders" section
   • Click on the subscriptions or subscription management option
4. Locate your active Dog Is Human subscription
   • You should see your current subscription listed with details including the next delivery date, frequency, and price
   • Click on the subscription to view full details
5. Select the option to cancel or modify your subscription
   • Look for a "Cancel Subscription," "Cancel Delivery," or "Modify" button
   • Click the cancellation option
6. Confirm your cancellation
   • You may be asked to provide a reason for cancellation (optional feedback)
   • Review the cancellation summary to ensure you are canceling the correct subscription
   • Click "Confirm Cancellation" or similar confirmation button
7. Retain your cancellation confirmation
   • Your browser should display a confirmation message with a cancellation date and reference number
   • Screenshot this page or save the confirmation email if one is sent to you
   • Save this documentation for your records in case of a billing dispute

Cancel by contacting Dog Is Human customer service

If you encounter difficulty canceling through your online account, or if you prefer direct communication, you can contact Dog Is Human's customer service team:

1. Locate the contact information on the Dog Is Human website
   • Navigate to the FAQ or Contact Us page on dogsishuman.com
   • Look for email address, phone number, or contact form options
2. Send a cancellation email with required details
   • If using email, compose a clear message stating: "I wish to cancel my Dog Is Human subscription immediately."
   • Include your full name, email address associated with your account, and the phone number on file
   • Include your order or subscription number if available
   • Request written confirmation of your cancellation
   • Send the email from the address registered to your account when possible
3. Call customer service by phone if available
   • Speak directly with a representative and state your intent to cancel
   • Provide the same identifying information (name, email, phone number)
   • Ask for the representative's name and the date and time of your call
   • Request that the representative send you a cancellation confirmation email following the call
4. Retain all written confirmation
   • Save all emails, confirmation numbers, and the name of any customer service representative you speak with
   • Note the date, time, and method of contact for every cancellation attempt

Cancel by certified mail if online options fail

If Dog Is Human's website does not provide a functional cancellation mechanism, or if you do not receive confirmation after attempting cancellation through email or phone, you retain the legal right to cancel by certified mail with return receipt. This creates a documented, legally binding cancellation record.

1. Prepare your cancellation letter
   • Write a clear letter stating: "I am requesting immediate cancellation of my Dog Is Human subscription effective [today's date]. Please cease all recurring charges to my account immediately."
   • Include your full name, email address, phone number, and the payment method on file (last four digits of credit card or bank account)
   • Include your subscription or order number if known
   • Request written confirmation of cancellation
   • Date the letter
2. Send the letter by certified mail with return receipt
   • Visit your local U.S. Postal Service office
   • Request certified mail with return receipt requested
   • Provide Dog Is Human's business address (verify this on their website or contact information)
   • The postal service will provide you with a tracking number and return receipt upon delivery
3. Retain all postal documentation
   • Keep the certified mail receipt, tracking number, and return receipt showing delivery confirmation
   • These documents prove you submitted a cancellation request and the date it was received

Pricing breakdown and what you are currently paying

Understanding your subscription costs helps you evaluate whether cancellation is the right decision and ensures you are not being overcharged. The table below outlines Dog Is Human's pricing structure:

The 15 percent subscription discount equals approximately $6.90 in savings per jar. If you have paid for multiple shipments you did not use or authorize, Yafee recommends calculating the total overcharge and pursuing a refund through your credit card company or bank.

What happens after you cancel your subscription

After you submit a cancellation request, several outcomes depend on timing and confirmation. Understanding this post-cancellation timeline protects you from unexpected charges.

Immediate steps after cancellation

Once you receive confirmation that your Dog Is Human subscription has been canceled, verify that no further shipments are scheduled. Log back into your account within 24 to 48 hours and confirm that your subscription status shows "Canceled" or "Inactive." If the subscription still appears active, contact customer service immediately with your cancellation confirmation number. If you submitted your cancellation by email or certified mail, expect a confirmation response within 3 to 5 business days. Yafee advises that you should not assume your cancellation is complete until you have received written confirmation from Dog Is Human.

Monitoring your charges after cancellation

Check your credit card or bank account statement 5 to 7 days after cancellation to ensure no new charge appears. Most payment processors process cancellations within one billing cycle. If Dog Is Human charges your payment method after you have canceled, this is a violation of the FTC's Negative Option Rule, and you have legal grounds to dispute the charge. Contact your bank or credit card company immediately and report the unauthorized charge. Your payment processor can reverse the charge and investigate Dog Is Human's billing practices.

Handling any product in transit

If you cancel after Dog Is Human has already processed your next shipment, you may receive one final delivery. You are not obligated to refuse this shipment; it is already paid for. If you do not want the product, you may refuse delivery or contact the shipper to arrange return. Do not respond to any invoices or collection notices related to this final shipment if your cancellation was submitted before the shipping date. Keep all documentation showing your cancellation request predates the shipment.

Refund rights and what you can recover

Your eligibility for a refund depends on when you submit your cancellation and whether charges have already posted to your account.

Refunds for pending charges

If you cancel before Dog Is Human has processed your next recurring charge, no refund is necessary because no additional charge will be applied. Your cancellation prevents future charges.

Refunds for charges after cancellation

If Dog Is Human charges your payment method after you have submitted a valid cancellation request, you have the right to dispute this charge. Contact your credit card company or bank within 60 days of the unauthorized charge and provide them with your cancellation confirmation. Your payment processor will investigate and can reverse the charge at no cost to you. This is distinct from a refund request to Dog Is Human; you are disputing an unauthorized transaction with your financial institution.

Refunds for recent purchases made before cancellation

If you cancel shortly after receiving a shipment and have not opened or used the product, you may request a return and refund directly from Dog Is Human. Check their return policy on their website or ask customer service about return eligibility. Many companies offer a money-back guarantee within 30 days of purchase. However, Yafee notes that this is a separate process from subscription cancellation and requires you to initiate a return shipment.

Common mistakes to avoid when canceling

Canceling a subscription is straightforward when you follow the correct steps, but several avoidable errors can delay or prevent your cancellation. Stay vigilant and you will avoid these pitfalls.

Failing to retain cancellation confirmation

The single most common mistake consumers make is not saving proof of their cancellation request. If you cancel online, screenshot the confirmation page immediately. If you cancel by email, keep the sent email and any reply from customer service. If you call, write down the representative's name, the date, time, and a summary of the conversation. This documentation is essential if you need to dispute a charge later or escalate to the FTC or your bank.

Canceling through informal channels

Do not assume that a casual email or voicemail counts as a cancellation. Use the official cancellation method on Dog Is Human's website whenever possible, as this creates an electronic record in their system. If you must contact customer service by email, send your request to the official support email address, not to a general company inbox or social media account.

Not checking your account after cancellation

Many consumers cancel and then assume the process is complete without verifying it. Log into your Dog Is Human account 24 to 48 hours after your cancellation and confirm that your subscription status has changed to "Canceled" or "Inactive." If it still shows as active, the cancellation did not process, and you must contact customer service immediately.

Ignoring unexpected charges after cancellation

If you see a charge from Dog Is Human after you have canceled, do not ignore it. Contact your bank or credit card company within 60 days to dispute the unauthorized charge. Waiting longer than 60 days may limit your rights to recover the funds. Simultaneously, contact Dog Is Human's customer service with your cancellation confirmation and the disputed charge details.

Pre-cancellation checklist

Use this checklist to ensure you have completed all necessary steps before and during your cancellation:

If Dog Is Human refuses to cancel or continues charging you

If Dog Is Human fails to honor your cancellation request or continues to charge your payment method after you have submitted a valid cancellation, you have several legal escalation options. Yafee has worked with consumers facing this exact situation, and the following steps are your rights under federal law.

Dispute the charge with your payment processor

Your bank or credit card company is required by federal law to investigate unauthorized charges. Call the customer service number on the back of your card, explain that you canceled your Dog Is Human subscription and were charged after cancellation, and provide your cancellation confirmation number or date. Your payment processor will file a dispute on your behalf and can reverse the charge within 60 days of the transaction. This is separate from requesting a refund from Dog Is Human; you are exercising your rights with your financial institution.

File a complaint with the federal trade commission

If Dog Is Human violates the FTC's Negative Option Rule by charging you without authorization or failing to provide a simple cancellation mechanism, you can file a complaint with the FTC. Visit reportfraud.ftc.gov and submit a detailed complaint including the company name, your account details, dates of unauthorized charges, and your cancellation attempts. The FTC uses these complaints to identify patterns of deceptive billing practices and can take enforcement action against the company.

Report the issue to your state attorney general

In addition to the FTC, every U.S. state has an attorney general's office that investigates consumer complaints and enforces state laws against deceptive business practices. Search for your state attorney general's website and look for a "Consumer Complaints" or "File a Complaint" option. Provide the same information you submitted to the FTC, along with any state-specific consumer protection laws that Dog Is Human may have violated.

Contact a consumer protection lawyer

If you have been charged hundreds of dollars or more in unauthorized subscription fees, you may have grounds for a claim against Dog Is Human. Many consumer attorneys handle billing disputes on a contingency basis, meaning they take a percentage of the refund they recover rather than charging an upfront fee. Yafee recommends consulting with a local attorney licensed in your state who specializes in consumer protection or contract law.

Your subscription cancellation summary and next steps

Canceling your Dog Is Human subscription is a straightforward process when you follow the correct sequence of steps. You have multiple cancellation methods available, with online cancellation through your account dashboard being the fastest and most efficient. You are protected by the FTC's Negative Option Rule, which guarantees your right to cancel at any time using a simple mechanism and prohibits Dog Is Human from continuing to charge you after your cancellation request. Documentation is your strongest tool; retain screenshots, emails, confirmation numbers, and dates for every cancellation attempt. If Dog Is Human fails to honor your cancellation, your payment processor and the Federal Trade Commission are your enforcement partners.

The process is designed to be transparent and straightforward: log in, navigate to your subscription settings, click cancel, save your confirmation, and verify within 48 hours that your subscription status has changed. Monitor your payment method for unauthorized charges in the days following cancellation. If unexpected charges appear, dispute them immediately with your bank or credit card company. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges, and we recommend that you prioritize documentation and follow the steps outlined above to protect your financial interests. Your decision to cancel is valid and legally protected under U.S. consumer law.