Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Postmates, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.04 for 48h, then $56.84 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Postmates in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Postmates
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Postmates subscription with zero hassle
1
Fill in the form
Give us your details and those of your Postmates subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Postmates. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Postmates refuses your cancellation.
Frequently asked questions
Cancel Postmates: The Right Way
How to cancel Postmates unlimited and stop unwanted charges
Why you might cancel Postmates unlimited
Postmates Unlimited is a subscription service that waives or reduces delivery fees on eligible orders from restaurants, grocery stores, and local retailers across the United States. The membership costs $9.99 per month or $99.99 per year. You may have signed up during a promotional trial, expecting to cancel before the first charge hit your account. Or you discovered the subscription no longer fits your ordering habits. Either way, thousands of subscribers encounter the same friction: cancellation requests that don't stick, followed by surprise recurring charges months later. At Yafee, we've documented this pattern across hundreds of cancellation disputes, and the core issue is that Postmates processes subscriptions through multiple systems that don't always communicate when you request a cancellation.
Understanding why cancellation fails and knowing your legal rights under federal consumer law puts you back in control. This guide walks you through the precise steps to cancel, how to verify the cancellation worked, and what to do if Postmates continues charging you afterward.
When the subscription makes financial sense
Postmates Unlimited saves money only if you place at least three delivery orders per month consistently. Many subscribers discover too late that the subscription delivers value only during seasons when you order frequently. A single month of non-use means the fee becomes pure waste. If your ordering frequency has dropped, or if you've shifted to competing services, cancellation is the logical step.
Why cancellation often fails the first time
Postmates maintains subscriptions across two independent systems. The primary system runs within the Postmates app and website. A secondary system exists if you enrolled through Apple App Store or Google Play-those platforms manage their own subscription layer. When you cancel in the app, the request syncs to Postmates' billing system but may not reach Apple or Google's systems automatically. Conversely, if you cancel through Apple but never cancel within Postmates itself, the company's internal records still show an active subscription. Yafee's analysis of cancellation failures reveals this split-system structure is the leading cause of billing continuing after you believed you'd exited.
Your consumer rights under federal law
The Federal Trade Commission enforces two key regulations that protect you when cancelling subscriptions: the Restore Online Shoppers Confidence Act (ROSCA) and the Telemarketing Sales Rule (TSR).
What ROSCA and the telemarketing sales rule require
Under these federal regulations, Postmates must provide you with a simple, straightforward cancellation mechanism. You have the explicit right to cancel using the same method or platform you used to enroll. If you signed up via the mobile app, you must be able to cancel via the mobile app with equal ease and speed. If you enrolled on the website, web-based cancellation must be available immediately. Postmates cannot impose additional barriers-such as requiring you to call customer service, submit a form, or wait for a call-back-as a condition of cancellation. The company must honor your cancellation request within a reasonable timeframe, typically within one or two billing cycles.
Furthermore, ROSCA mandates that Postmates obtain your clear, informed consent before charging you again after cancellation. If they continue billing after you've submitted a valid cancellation request, that constitutes a violation of federal law.
Your legal position
You have the right to cancel your Postmates Unlimited subscription at any time. Postmates must acknowledge your cancellation without delay and must cease all recurring charges effective immediately or at the end of your current billing period (whichever is sooner). If the company continues charging you after a documented cancellation request, you may file a complaint with the Federal Trade Commission or pursue a chargeback through your payment method. You are not required to provide a reason for cancellation, and Postmates cannot condition cancellation on accepting a discount or alternative offer.
Your refund and chargeback rights
If Postmates charges you after you've cancelled, you have two escalation paths. First, contact Postmates customer service with a screenshot or email confirmation of your cancellation request. Request an immediate refund of all charges incurred after your cancellation date. Second, if Postmates refuses to refund, file a dispute with your credit card company or bank. Your card issuer can reverse charges under "unauthorized transaction" or "billing error" classifications. Save every piece of evidence: screenshots of the cancellation confirmation, email receipts from Postmates, your billing statements showing unwanted charges, and any correspondence with their customer service team. This documentation is your leverage if the company denies liability.
Where to cancel Postmates unlimited
Your cancellation method depends on how you originally enrolled.
Step 1: cancel via the Postmates mobile app
This is the primary cancellation channel and should be your first action regardless of your subscription origin. Follow these steps:
- Open the Postmates mobile app on your iPhone or Android device.
- Ensure you are logged in to the account associated with your Postmates Unlimited membership.
- Tap the profile icon or account menu, typically located in the bottom-right or top-left corner of the screen.
- This opens your account settings.
- Navigate to "Account Settings" or "Manage Account."
- Look for sections labeled "Membership," "Subscriptions," or "Postmates Unlimited."
- Select "Postmates Unlimited" or "Manage Unlimited Membership."
- This displays your current subscription status and pricing.
- Tap "Cancel Membership" or "Cancel Subscription."
- The app may prompt you with a retention offer (a discount to keep the subscription). You can reject this and proceed with cancellation.
- Confirm your cancellation by tapping the final "Cancel" button.
- Take a screenshot of the confirmation screen immediately. This is your proof of cancellation.
- Save the confirmation email or check your email inbox for a cancellation receipt from Postmates.
- If no email arrives within 24 hours, contact Postmates support with your screenshot.
Step 2: cancel via the Postmates website
If you prefer desktop cancellation or if the app method is not available, use the web portal:
- Visit postmates.com and log in to your account.
- Use the same email and password associated with your Postmates Unlimited subscription.
- Click on your profile or account icon, typically in the top-right corner.
- Select "Account Settings" or "Manage Subscription."
- Look for a section labeled "Subscriptions" or "Membership."
- This displays all active subscriptions linked to your account.
- Click on "Postmates Unlimited."
- Review your subscription status, renewal date, and pricing.
- Click "Cancel Subscription" or "Cancel Membership."
- Postmates may present a discount offer or survey. These are optional; you can skip them and continue to cancellation.
- Confirm the cancellation by clicking the final "Confirm Cancellation" button.
- Screenshot the confirmation page immediately.
- Check your email for a cancellation confirmation receipt within 24 hours.
- Save this email for your records.
Step 3: cancel if you subscribed through apple app store
If you enrolled in Postmates Unlimited via Apple's App Store subscription system, you must cancel there independently:
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the Settings menu.
- Select "Subscriptions."
- This displays all active subscriptions managed through your Apple ID.
- Find "Postmates" or "Postmates Unlimited" in the list.
- Tap it to open the subscription details.
- Tap "Cancel Subscription."
- Apple may ask for feedback or offer to show you deals. You can skip these steps.
- Confirm the cancellation.
- Take a screenshot showing the cancellation confirmation.
- Check your email associated with your Apple ID for a cancellation receipt.
- Apple typically sends confirmation within hours.
Step 4: cancel if you subscribed through google play
If you enrolled via Google Play on an Android device, cancel through Google's subscription system:
- On your Android phone or tablet, open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions."
- Choose "Subscriptions" from the menu.
- Find "Postmates" or "Postmates Unlimited."
- Tap it to view your subscription details.
- Tap "Cancel subscription."
- Google may present retention messages or survey questions.
- Confirm the cancellation.
- Screenshot the confirmation page immediately.
- Check your email for a cancellation receipt from Google Play.
- This typically arrives within one business day.
Verifying your cancellation worked
Cancellation is complete only when you verify it across all platforms where you enrolled.
Step 1: check your Postmates account status
Return to the Postmates app or website 24 hours after cancellation and navigate to your account settings. Confirm that "Postmates Unlimited" no longer appears, or that your subscription status displays as "Cancelled" or "Inactive." If the subscription still shows as "Active," contact Postmates support immediately with your cancellation confirmation screenshot.
Step 2: confirm no charges appear
Monitor your payment method for 5-7 days after your cancellation request. Postmates may process one final charge for your current billing period before the subscription fully terminates. Any charges appearing after your subscription's next scheduled renewal date indicate cancellation failed. If this happens, contact Postmates support and request an immediate refund, citing your cancellation confirmation as evidence.
Step 3: verify third-party platform cancellation
If you cancelled through Apple or Google, return to those settings within 24 hours and confirm that Postmates no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation process.
Pricing and what you're cancelling
| Subscription tier | Monthly cost | Annual cost | Renewal frequency |
|---|---|---|---|
| Postmates Unlimited | $9.99 | $99.99 | Every 30 days or yearly |
| Eligible order discount | Reduced or free delivery | Reduced or free delivery | For duration of membership |
| Promo trial period | Often 1-7 days free | N/A | Converts to paid upon expiry |
The annual plan ($99.99) saves you $19.89 compared to paying monthly. However, if you cancel mid-year, Postmates typically does not issue a prorated refund. Cancellation becomes effective at the end of your current billing period, meaning you retain access until that date but are not charged again.
What happens after cancellation
Once your cancellation is confirmed, you can relax-Postmates will no longer charge you.
Access during your final billing period
You retain Postmates Unlimited benefits (reduced or free delivery fees) until the end of your current billing cycle. If your renewal date is March 15, and you cancel on March 5, you can still use Unlimited benefits through March 14. Starting March 15, delivery fees revert to standard rates for all orders.
Refund eligibility
Postmates does not issue refunds for unused portions of a monthly subscription. If you paid $9.99 for a 30-day period and cancel 10 days in, you forfeit the remaining 20 days. This is standard practice for digital subscriptions and complies with federal law provided the cancellation method was simple and transparent. If you paid for an annual subscription and cancel mid-year, contact Postmates support to inquire about a partial refund, though they are not legally required to provide one.
Reactivating if you change your mind
You can reactivate Postmates Unlimited at any time by returning to your account settings and selecting "Renew Subscription" or "Reactivate Postmates Unlimited." You will be charged your chosen subscription rate ($9.99 monthly or $99.99 annually) upon reactivation. New promotional trials are sometimes available for returning subscribers.
Common mistakes to avoid during cancellation
Cancellation is straightforward when you follow the exact steps, but small oversights can leave your subscription active.
Mistake 1: cancelling in only one location
If you enrolled through the app and Apple, cancelling in the app alone leaves your Apple subscription active. Both systems must be cancelled independently. Yafee's research shows this is the single most common cause of continued billing after users believe they've cancelled. Always verify cancellation in every platform where you enrolled.
Mistake 2: not saving your cancellation confirmation
If a dispute arises and Postmates claims you never cancelled, you need screenshot proof. Take a photo or screenshot of the confirmation screen immediately, and save any confirmation emails. This evidence prevents the company from denying your cancellation request if charges continue.
Mistake 3: forgetting to check your next billing statement
A charge appearing after your cancellation date means the cancellation didn't take. Verify your account within 5-7 days of your scheduled renewal to catch any erroneous charges early. The sooner you report the charge, the faster Postmates can investigate and refund you.
Mistake 4: assuming a retention offer discount equals cancellation
Postmates often presents a discounted rate (e.g., "$4.99 per month for three months") when you attempt cancellation. Accepting this offer continues your subscription at the lower rate-it does not cancel it. If you want to cancel, decline the retention offer and complete the cancellation process.
If Postmates continues charging after cancellation
Your legal protections are strong if the company ignores your cancellation request.
Contact Postmates customer support
Email or call Postmates support with your cancellation confirmation screenshot and your billing statement showing the unwanted charge. Request a full refund of all charges incurred after your cancellation date. Be specific: list the charge amounts, dates, and the date of your cancellation request. Most companies process refunds within 5-10 business days when confronted with clear evidence.
File a dispute with your payment provider
If Postmates refuses to refund, contact your credit card company or bank. Report the charge as "unauthorized" or "billing error." Explain that you cancelled the subscription on [date] but were charged on [later date]. Provide your cancellation confirmation screenshot as evidence. Your card issuer will investigate and typically reverses the charge within 30-60 days. Federal law (the Fair Credit Billing Act) protects you during this dispute period-you are not responsible for the contested amount.
File a complaint with the federal trade commission
If Postmates refuses to refund and your bank denies the chargeback, file a complaint with the FTC at reportfraud.ftc.gov. Include your cancellation confirmation, billing statements, copies of correspondence with Postmates, and your chargeback documentation. The FTC investigates violations of ROSCA and the Telemarketing Sales Rule. While the FTC cannot recover money directly for you, complaints create a record that may lead to regulatory action against Postmates if multiple consumers report similar conduct.
Comparing Postmates unlimited to alternatives
Before you cancel, consider whether another service better fits your delivery habits.
| Service | Subscription cost | Free/reduced delivery | Best for |
|---|---|---|---|
| Postmates Unlimited | $9.99/month | Yes | Frequent multi-restaurant orders |
| DoorDash DashPass | $9.99/month | Yes | Most restaurant categories |
| Uber Eats Pass | $9.99/month | Yes | Limited restaurant breadth |
| Grubhub Plus | $9.99/month | Yes | Loyalty program integrations |
| No subscription | $0 | No (pay per order) | Infrequent or budget-conscious orders |
If you order only once or twice per month, cancelling Postmates Unlimited and paying per-order fees is cheaper. If you switch to another service because it serves your neighborhood better, cancellation makes sense. Yafee can guide you through cancelling any of these services with the same legal authority and step-by-step precision you've seen in this guide.
Cancellation checklist
Use this checklist to ensure your cancellation succeeds:
- Identify your enrollment method: Did you sign up via the Postmates app, website, Apple App Store, Google Play, or another platform? Write it down.
- Log in to the primary account: Access the Postmates app or website using the email and password associated with your subscription.
- Navigate to subscriptions: Open Account Settings, then find the Subscriptions or Membership section.
- Select "Cancel Subscription": Tap or click the cancellation button and reject any retention offers.
- Confirm the cancellation: Click the final confirmation button and take a screenshot immediately.
- Save the confirmation email: Check your inbox within 24 hours and save any cancellation receipt from Postmates.
- Cancel secondary platforms: If you enrolled through Apple or Google, repeat the cancellation process in their respective apps.
- Verify after 24 hours: Return to your account settings and confirm your subscription no longer appears or shows as "Cancelled."
- Monitor your next billing date: Check your payment statement 5-7 days after your scheduled renewal to ensure no erroneous charge appears.
- Document everything: Keep screenshots and emails for at least one year in case a dispute arises.
Why yafee is your resource for subscription cancellations
Cancelling a subscription should be as easy as signing up, but companies often obscure the process to maximize recurring revenue. Yafee has helped thousands of consumers navigate cancellation across dozens of services-from streaming platforms to food delivery subscriptions to membership programs. Our research into the Postmates Unlimited cancellation process reflects feedback from hundreds of users who experienced failed cancellations, continued billing, and frustration with customer service.
The legal framework we've cited-ROSCA, the Telemarketing Sales Rule, and the Fair Credit Billing Act-are not abstract concepts. They are enforceable rights that protect you. When you understand these rights and follow the precise procedural steps, you place yourself in a position of authority. Yafee translates legal complexity into action, ensuring you can cancel with confidence and hold companies accountable if they refuse to honor your request.
Your cancellation is valid the moment you submit it through an authorized channel. Postmates' responsibility is to honor that request without delay, issue no further charges, and refund any erroneous charges that follow. If the company fails to do so, your bank and the Federal Trade Commission stand behind you. Yafee has guided users through every stage of this process-from the initial cancellation click to successfully disputing unwanted charges with their card issuer-ensuring that your subscription ends when you decide it should.
Next steps
If you have decided to cancel Postmates Unlimited, follow the step-by-step instructions in the "Where to cancel Postmates Unlimited" section above. Begin with the Postmates app or website, then move to any third-party platforms (Apple or Google) where you may have enrolled. Save your confirmation screenshots and monitor your next billing statement. If charges continue after your cancellation date, reference the "If Postmates continues charging after cancellation" section to escalate the dispute. Yafee remains your guide through every step-from successful cancellation confirmation to chargeback documentation if needed. Questions about your cancellation or payment method rights? Yafee's legal resources are available to clarify federal consumer protection law and ensure you exercise your rights fully.
Postmates customer service contact address:
Postmates Inc.
San Francisco, CA 94103
USA
(For billing inquiries, contact support through the Postmates app or website "Help" section, which routes your case to the billing department more quickly than postal mail.)
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Postmates?
Join over 30,000 users who already trust us.