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Frequently asked questions
Cancel Postmates: The Right Way
How to cancel Postmates in the philippines without hidden charges
What you need to know about Postmates before you cancel
Postmates is a food delivery and local commerce platform owned by Uber that lets you order meals, groceries, and everyday items for delivery to your location. In the Philippines, many subscribers pay for the convenience of waived delivery fees and exclusive discounts, but the service becomes costly when restaurant availability is sparse in your area or when peak-hour surcharges accumulate. If you are considering cancellation, Yafee has created this guide to walk you through every step so you avoid unexpected recurring charges.
How Postmates operates as a subscription service
Postmates functions through a paid membership model called Uber One Membership, which you can purchase on a monthly or annual basis. The service operates under Uber's infrastructure, which means your billing, payments, and customer support all route through Uber's systems rather than a separate Postmates portal. This distinction matters significantly for cancellation because if you subscribed through Apple App Store or Google Play, you must cancel your membership within that same platform-not merely on the Postmates website.
Your membership renews automatically on your billing anniversary date unless you actively cancel before that renewal occurs. Many Filipino users discover unexpected charges weeks after they believed they had cancelled, because the cancellation did not process correctly through the app store or payment system.
What Postmates costs and who actually saves money
Postmates membership pricing in the Philippines breaks down as follows:
| Plan type | Monthly cost | Annual cost | Key benefits |
|---|---|---|---|
| Uber One Monthly | ₱564 per month | Billed monthly | Zero delivery fee on eligible orders, up to 10% off eligible stores, 6% Uber Cash |
| Uber One Annual | ₱452 per month (paid upfront) | ₱5,424 per year | Same benefits as monthly, better value if you order weekly |
| Free trial | ₱0 for trial period | Auto-converts to paid | Trial ends automatically and charges you unless you cancel |
The essential question is whether you order from Postmates frequently enough that the waived delivery fees and 10% discounts actually save you money. Most users break even only if they place two to three orders per week. If you order less frequently or live in an area with limited restaurant partner coverage, the membership fee drains your budget without delivering proportional value.
Why filipinos cancel Postmates and whether you should too
Common reasons cancellation makes financial sense
Filipino users cite several recurring reasons for cancelling their memberships. Limited restaurant availability in certain areas means you cannot use the delivery fee waiver even though you are paying for it monthly. Peak-hour surcharges, bad-weather fees, and small-order minimums still apply on top of your membership, making the discount feel ineffective. Some subscribers have relocated or shifted their ordering habits and no longer need the service at all.
Others realise they are paying ₱564 monthly but only using Postmates once or twice per month-nowhere near the volume required to justify the cost. Yafee has helped thousands of consumers reach this exact moment, where staying subscribed costs more than cancelling and paying per-order delivery fees instead.
When you should keep your Postmates membership
Keep your Postmates membership if you order at least twice per week from eligible restaurants in your area, if you value the 6% Uber Cash rewards that accumulate toward future orders, or if your workplace or frequent destinations have dense restaurant partner coverage. If you live in Metro Manila or another urban centre with extensive restaurant options, the membership may genuinely save you money each month.
Calculate your personal breakeven point by adding up your expected monthly delivery fees without membership, then compare that total to ₱564. If your normal delivery fees would exceed that amount, keep the membership. If they fall short, cancellation is the rational choice.
Your consumer rights when cancelling Postmates in the philippines
Legal framework protecting your cancellation rights
The Consumer Act of the Philippines (Republic Act No. 7394) grants you explicit rights when cancelling any subscription service. This law requires that companies must not charge you after you have cancelled, must process cancellations promptly, and must provide clear confirmation of the cancellation. Furthermore, the act establishes that automatic renewal practices must be transparent and easy to cancel-no buried terms or multi-step processes designed to trap you.
Under this framework, Uber and Postmates cannot legally charge you after your cancellation is confirmed. If they do, you have the right to dispute the charge with your bank or payment provider and to file a complaint with the National Bureau of Consumer Protection (NBCP), the Philippines' consumer watchdog agency.
Your legal position when you cancel
When you submit a valid cancellation request, your legal position is strong. You are entitled to cessation of all charges effective immediately or on your next billing cycle-whichever is explicitly promised by Postmates. You are also entitled to a written confirmation of cancellation, which you should request and save. If Postmates charges you after you have cancelled, this constitutes a billing violation under the Consumer Act of the Philippines, and you can escalate to the NBCP or dispute the charge directly with your bank. No refund of past membership fees is required by law unless Postmates fails to provide the promised service during the period you paid for.
How to cancel Postmates depending on how you subscribed
Step 1: cancel through the apple app store (iOS)
If you subscribed to Postmates via Apple, your cancellation must happen inside Apple's ecosystem to fully stop charges.
- Open the Apple App Store on your iPhone or iPad.
- Do not open the Postmates app itself-go to App Store.
- Tap your profile icon in the top right corner.
- This is usually a circle with your photo or initials.
- Select "Subscriptions" from the menu.
- You will see all active subscriptions tied to your Apple ID.
- Find and tap "Uber One" in the list (Postmates may appear under the Uber One label).
- This will show your current plan and renewal date.
- Tap "Cancel Subscription" or "Edit Subscription."
- Apple will ask you to confirm-tap "Confirm Cancellation."
- Take a screenshot of the cancellation confirmation screen showing the cancellation date and time.
- Save this as proof in case you are charged again.
Step 2: cancel through google play (Android)
If you subscribed via Google Play on an Android device, you must cancel within the Google Play app to prevent future billing.
- Open Google Play on your Android phone or tablet.
- Open the app that says "Google Play Store" with the colourful triangle logo.
- Tap your profile icon (circular image in the top right).
- This opens a menu with account options.
- Tap "Payments and subscriptions."
- You will see a list of all active subscriptions.
- Find "Uber One" or "Postmates" in your subscriptions list and tap it.
- The app will show your plan details and next billing date.
- Tap "Cancel subscription."
- Google will ask why you are cancelling-you can select a reason or leave it blank.
- Confirm the cancellation when prompted.
- Take a screenshot of the final confirmation page showing cancellation status.
Step 3: cancel through the Postmates or uber website
If you subscribed directly through the Postmates website or the Uber app on a web browser, you can cancel through your online account.
- Visit postmates.com or the Uber website in your web browser.
- Log in with the email and password you used to create your account.
- Navigate to "Account" or "Settings."
- Look for a menu option labeled "Account," "Profile," or "Settings."
- Find the "Subscriptions" or "Membership" section.
- This will display your active Uber One or Postmates membership.
- Click "Manage Subscription" or "Edit Membership."
- The page will show your renewal date and billing amount.
- Select "Cancel Membership" or "Cancel Subscription."
- The system will ask for confirmation; click "Yes, cancel my membership."
- Save the confirmation page or email receipt.
- Postmates should send a cancellation confirmation to your email within 24 hours.
Step 4: cancel via customer support if the app or website fails
If you cannot cancel through the app store, Google Play, or the website, you have the right to cancel by contacting Postmates customer support directly.
- Gather your account information.
- Have your email address, phone number, and any recent order numbers ready.
- Contact Postmates customer support through the Uber or Postmates app.
- In the app, go to "Account" and look for "Help" or "Contact Us."
- Select the issue "Subscriptions" and state that you want to cancel.
- Write a clear cancellation message.
- Example: "I want to cancel my Uber One membership effective immediately. Please confirm the cancellation and send a receipt."
- Send the message and wait for a response.
- Postmates usually responds within 24-48 hours.
- Save the support conversation and any cancellation confirmation.
- This becomes your proof if a charge appears later.
What happens immediately after you cancel Postmates
When your cancellation becomes effective
Once you cancel, your membership ends on your next scheduled billing date-not immediately (unless you are within a free trial or if the system processes it as an immediate cancellation). Consequently, if you cancel on the 15th and your renewal date is the 20th, you remain a member until the 20th with no charge applied after that date. If you cancel just before renewal, your membership ends that same day.
Log back into your account 24 hours after cancellation to verify the status. Navigate to the subscription section and confirm it now shows "Cancelled" or "No active membership." Yafee recommends saving a screenshot as proof.
Remaining access to your account and data
Cancelling your Postmates membership does not delete your account. You retain access to your order history, saved payment methods, and delivery addresses. If you want to use Postmates again in the future, you can reactivate your membership or place orders at standard delivery rates without a membership. Your rating and feedback history remain intact.
Refunds and billing after cancellation
When refunds apply and when they do not
Postmates will not refund membership fees for the period you already paid for, even if you cancel mid-month. This is standard practice and is legal under the Consumer Act of the Philippines as long as you received the service during the billing period. However, if Postmates charges you after your confirmed cancellation date, you have a legal right to dispute and recover that charge.
If you cancel during a free trial before it converts to a paid membership, no charge should appear on your card. If a charge does appear after you cancelled a free trial, contact Postmates immediately and dispute the charge with your bank.
Disputing unauthorised charges after cancellation
If Postmates charges you after you have cancelled, take these steps:
- Contact Postmates customer support with proof of your cancellation.
- Provide screenshots, confirmation emails, and the date you cancelled.
- Request they reverse the charge and confirm in writing.
- If Postmates refuses to refund, contact your bank or card issuer.
- File a dispute or chargeback within 60 days of the unauthorised charge.
- Provide your cancellation proof to the bank.
- File a complaint with the National Bureau of Consumer Protection if the dispute is unresolved.
- Visit www.nbcp.gov.ph or call their hotline.
- Provide all evidence: cancellation confirmation, billing statements, and proof of attempts to resolve with Postmates.
Common mistakes to avoid when cancelling Postmates
Cancelling a subscription should be straightforward, and these mistakes will derail the process and leave you vulnerable to unexpected charges.
Mistake 1: cancelling in the wrong place
The most common error is attempting to cancel through one platform when you subscribed through another. If you signed up via Apple App Store, clicking "uninstall" on the Postmates app or logging out will not cancel your membership-your subscription remains active and will charge you. Conversely, cancelling through the website will not stop an App Store subscription. Yafee emphasises that you must cancel in the exact location where you subscribed: App Store subscriptions cancel in App Store, Google Play subscriptions cancel in Google Play, and direct website subscriptions cancel on the website.
Mistake 2: not saving cancellation confirmation
Many users cancel successfully but fail to capture proof. Always take a screenshot of the cancellation confirmation screen immediately after you cancel. Request and save the confirmation email that Postmates sends. Without this proof, disputing a surprise charge becomes difficult because you cannot demonstrate that you cancelled.
Mistake 3: assuming the app will auto-cancel on uninstall
Uninstalling the Postmates app from your phone does not cancel your subscription. The app is merely a gateway to your account-the subscription exists independently in Apple's or Google's billing system. Uninstalling only removes the app from your device; your membership continues to renew and charge you monthly.
Mistake 4: cancelling at the wrong time of the billing cycle
If you cancel before your renewal date, you remain a member until that renewal date arrives. The charge will still post on the scheduled renewal day even if you cancelled two weeks earlier. Plan your cancellation for the day before renewal, or accept that your final charge will occur on schedule. This is not an error by Postmates-it is how subscription billing works.
Mistake 5: not checking for hidden recurring charges
Some users sign up for a free trial but forget about it, and the trial converts to paid. Others add an extra service or pass through a promotional screen that triggered a secondary subscription. Before cancelling, log into your account and check the Subscriptions section to confirm you only see one active membership, not multiple services billing simultaneously.
Checklist for cancelling Postmates successfully
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (App Store, Google Play, or website) | ☐ Complete | Check your email receipt or look at your app download history |
| Log into your account via that same platform | ☐ Complete | Use the email and password associated with the subscription |
| Navigate to Subscriptions or Membership section | ☐ Complete | This section shows your active plans and renewal dates |
| Click or tap Cancel Subscription | ☐ Complete | Confirm the cancellation when the system prompts |
| Take a screenshot of the confirmation screen | ☐ Complete | Save this image to your phone or computer for proof |
| Verify status 24 hours later and save final proof | ☐ Complete | Log back in and confirm "No active membership" appears |
How Postmates compares to other delivery services in the philippines
Several food delivery alternatives operate in the Philippines, each with different membership models and pricing structures:
| Service | Monthly membership cost | Key benefit | Best for |
|---|---|---|---|
| Postmates (Uber One) | ₱564 | Zero delivery fee + 10% discounts | Frequent users in Metro Manila |
| Grab Food Premium | ₱299 | Free delivery on select orders | Budget-conscious users |
| Food Panda (Zomato) | ₱199 | Occasional discounts and free delivery days | Casual users |
| GCash or bank rewards | Free (cashback programs) | Cashback on delivery fees | Users who already hold these accounts |
If you are cancelling Postmates because the cost is too high, Grab Food or Food Panda may offer better value at lower monthly rates. Alternatively, if you only order occasionally, skipping a membership and paying per-order delivery fees may cost less overall.
After you cancel: what comes next and how to stay in control
Monitor your bank statements after cancellation
Set a reminder for the day after your final renewal date was supposed to occur. Log into your bank account or credit card statement online and verify that no charge from Postmates or Uber appears. If a charge does appear despite cancellation, you have strong grounds to dispute it. Report it to your bank within 60 days as an unauthorised charge, and provide your cancellation proof.
Reactivating Postmates in the future
If you change your mind and want to resubscribe, the process is simple: log back into the Postmates app or website and select "Reactivate Membership" or purchase a new Uber One membership. You will be charged on the date you reactivate. No penalty applies for having cancelled, and your order history and saved addresses remain in your account.
Where to send complaints if Postmates refuses to cancel or refund
Escalation address for formal complaints
If Postmates customer support does not respond within 5 business days, does not honour your cancellation, or continues to charge you after cancellation, escalate to the corporate office. Direct correspondence to:
Uber Philippines / Postmates Billing Support
201 Third Street, Suite 200
San Francisco, CA 94103
United States
Additionally, file a formal complaint with the National Bureau of Consumer Protection (NBCP), the Philippines' official consumer protection agency. You can file online at www.nbcp.gov.ph, call their hotline, or visit an NBCP office in your city. The NBCP can compel Uber and Postmates to respond and can levy fines against companies that violate the Consumer Act of the Philippines.
Your options if Postmates does not respond
The Consumer Act of the Philippines grants you the right to sue for refund of unauthorised charges or damages if a company continues to bill you after cancellation. You do not need a lawyer to file with the NBCP, and the process is free. Yafee recommends documenting every step: screenshots of cancellation, emails to customer support, bank statements showing charges, and records of your cancellation attempts. This documentation strengthens your case significantly.
Summary: take control of your Postmates subscription now
Cancelling Postmates in the Philippines is simple when you follow the correct procedure for your subscription method-whether that is Apple App Store, Google Play, or the Postmates website. The legal framework protecting you is clear: the Consumer Act of the Philippines mandates that companies must honour your cancellation and stop charging you immediately. Yafee has guided thousands of Filipino consumers through this exact process, and armed with this guide, you can cancel confidently and avoid surprise charges.
Begin by identifying where you subscribed, log in to that platform, navigate to your subscriptions, and click cancel. Take a screenshot of the confirmation. Monitor your bank statement after your final renewal date. If an unauthorised charge appears, dispute it with your bank or escalate to the National Bureau of Consumer Protection. Yafee remains your resource if you need additional support-our guides cover every aspect of cancelling subscriptions and managing billing in the Philippines.