How to cancel your Prose subscription and stop unexpected charges

Understanding Prose and why you might want to cancel

Prose is a personalized haircare brand that creates custom formulations of shampoo, conditioner, treatments, and supplements tailored to your unique hair profile. The company operates in the premium segment, meaning you invest more per bottle than mass-market alternatives in exchange for customization and professional formulations. If you've enrolled in a Prose subscription, you're receiving automated refills on a schedule you established during signup.

Circumstances change. The product may not have delivered the results you expected, or perhaps the recurring charges have become harder to justify against your budget. Many customers struggle to cancel because the process isn't transparent, and unexpected charges appear frequently across consumer complaint platforms. If you're reading this, you've likely encountered one of these frustrations yourself. The good news is that cancelling your Prose subscription is entirely within your control. Yafee has helped thousands of consumers navigate subscription cancellations with confidence, and we'll walk you through every step.

Pricing and what you're actually paying

Understanding Prose's pricing structure helps you assess whether cancellation makes financial sense for your situation. Here's what you typically encounter:

The total expense multiplies when you choose shorter refill windows. A customer ordering every 4 weeks pays substantially more annually than one ordering every 8 weeks. Additionally, Prose frequently offers introductory discounts to new subscribers, which masks the true ongoing cost. Once that discount expires, the full price arrives, and many customers realize the subscription consumes far more from their budget than they anticipated.

Why customers struggle to cancel Prose

Consumer complaint platforms reveal a consistent pattern: customers report unexpected renewals, surprise charges, and difficulty securing cancellation confirmation. Some describe being billed sooner than the stated refill date, while others say stopping future shipments required multiple contact attempts. What's most concerning is that many customers have successfully used dispute channels only after traditional cancellation methods failed. This suggests the cancellation process itself may be intentionally opaque. Yafee tracks subscription cancellation patterns, and Prose appears frequently in customer support inquiries across our platform.

Your consumer rights as a Prose subscriber in the united states

Federal consumer protection law grants you explicit rights regarding subscription cancellations and billing practices. Knowing these rights puts you in a stronger position when you contact Prose.

The restore online shoppers confidence act (ROSCA)

Under ROSCA, which is enforced by the Federal Trade Commission (FTC), Prose must obtain your clear, affirmative consent before charging your payment method. Critically, the company must provide simple cancellation methods that are no more difficult than the signup process. If Prose makes cancellation harder than signing up, or if you cannot cancel online (when you subscribed online), the company is violating federal law. You have the right to cancel at any time, not just at the end of a billing cycle. The FTC has sanctioned companies for obstructing cancellation, and Prose must comply.

The negative option rule (updated 2023)

The FTC updated the Negative Option Rule in 2026 to strengthen consumer protections. Under this rule, Prose must obtain your express, informed consent before any negative option charge (automatic renewal). The company must also provide a simple mechanism to cancel, and it must process cancellation requests within one business day. If Prose fails to honor your cancellation request, or if the company continues charging after you cancel, you can dispute those charges with your credit card company or bank. Yafee recommends documenting all cancellation attempts, as this evidence supports your dispute claim.

Your legal position

You have the legal right to cancel your Prose subscription at any time without penalty. Prose cannot require you to wait until the end of a billing cycle, cannot force you to call customer service (you have the right to cancel by mail, email, or online), and cannot charge you after you cancel. If Prose violates these rights, you can file a complaint with the FTC or your state's Attorney General office. You can also dispute unauthorized charges directly with your credit card company or bank.

Methods for cancelling your Prose subscription

Prose offers multiple cancellation channels, though some are more reliable than others. Yafee recommends starting with the method most likely to leave a clear written record.

Cancellation via online account

The fastest method is to cancel directly through your Prose account dashboard if the option is available. Log into your account, navigate to subscription settings or account management, and select the option to pause or cancel your subscription. You'll likely be prompted to confirm your decision and may be offered a discount to retain your subscription. You can decline and proceed with cancellation. Take a screenshot of the confirmation page showing your cancellation was processed. This creates documentation that Prose acknowledged your cancellation request.

Cancellation by email

Email provides written documentation of your cancellation request. Send an email to Prose's customer service address (commonly [email protected] or a similar variation). In the email, include the following details:

• Your full name
• The email address associated with your Prose account
• Your account number (if available)
• A clear statement: "I request immediate cancellation of my Prose subscription effective today"
• The date you're sending the email

Request a confirmation email from Prose acknowledging your cancellation. Keep the email confirmation in your records. If you don't receive a response within 48 hours, send a follow-up email and consider escalating to the FTC if the company continues billing after your cancellation request.

Cancellation by certified mail

If online or email cancellation fails, certified mail creates an official record that Prose received your request. Send a certified cancellation letter addressed to: Customer Service, Prose, 10 Grand Street, New York, NY 11249, United States of America. Include the following in your letter:

• Your full name, address, and email address
• The email address associated with your Prose account
• Your account number (if available)
• A clear statement: "I hereby request immediate cancellation of my Prose subscription. This cancellation is effective immediately. I request written confirmation of cancellation"
• The date you're sending the letter
• Your signature

Send the letter via certified mail with return receipt requested. This ensures Prose signs for the letter, and you receive proof of delivery. Keep the return receipt with your copy of the letter. Certified mail cancellation provides the strongest legal documentation if Prose continues billing after your request.

Cancellation via phone

While less preferable than written methods, you can call Prose's customer service line. Before calling, write down the date, time, and the name of the representative you speak with. During the call, clearly state: "I request immediate cancellation of my Prose subscription." Ask the representative to confirm the cancellation is effective immediately and request a confirmation number. After the call, send a follow-up email to Prose restating that you cancelled by phone on that specific date with that representative, and reference the confirmation number. This creates a written record of your verbal cancellation request.

Steps to cancel your Prose subscription

Follow this sequence to ensure your cancellation is processed and documented correctly.

1. Choose your cancellation method based on the options available to you
   • Start with online cancellation if your account dashboard offers it
   • Use email if you cannot cancel online
   • Use certified mail if email goes unanswered after 48 hours
2. Gather your account information before initiating cancellation
   • Your Prose account email address
   • Your account number (visible in account settings)
   • Your full name and address on file
   • Your payment method details if you need to reference them
3. Submit your cancellation request using your chosen method
   • If online: navigate to account settings and select "Cancel Subscription"
   • If email: compose a clear message and specify effective date
   • If mail: print and sign the cancellation letter, then send via certified mail
4. Document all cancellation attempts with dates, times, and confirmation details
   • Save screenshots of online confirmations
   • Print copies of email correspondence
   • Keep certified mail receipts and return documentation
5. Monitor your next billing cycle to confirm cancellation was processed
   • Check your bank or credit card statement 3-5 business days after your stated cancellation date
   • Verify no Prose charge appears on the next scheduled billing date
   • If a charge appears, proceed to the refund dispute process
6. Follow up if you receive no confirmation within 48 hours
   • Send a second cancellation request via a different method
   • If still no response, file a complaint with the FTC at reportfraud.ftc.gov

What happens after you cancel your Prose subscription

Once you've submitted your cancellation request, understanding what comes next prevents confusion and helps you catch billing errors immediately.

Immediate effects of cancellation

Your Prose subscription is cancelled as of the effective date you specified. Prose must stop all automatic refills and charges from that date forward. You may still have products in transit that were ordered before your cancellation date; you have the right to accept or refuse these shipments. If Prose sends products after your cancellation date, you can refuse delivery or request a refund. The company cannot charge you for unsolicited shipments.

Refunds for charges after cancellation

If Prose charges your payment method after your cancellation request, you have the right to a refund. Contact Prose first and request a refund, referencing your cancellation documentation. If Prose refuses, dispute the charge directly with your credit card company or bank. Provide them with your cancellation request documentation (emails, certified mail receipts, screenshots). Your financial institution will investigate and typically reverses unauthorized charges within 10 business days. Yafee customers report that credit card disputes succeed at high rates when supported by clear cancellation requests.

Timeline for refunds

Prose refunds are processed to your original payment method. Standard processing takes 5-10 business days. If you don't see the refund within 10 business days, contact your bank or credit card company to verify they received the credit. Keep records of when you request the refund and when you expect to see it. If the refund doesn't appear, you can escalate through your financial institution.

Pricing comparison and the true cost of keeping your subscription

Understanding what you're spending helps you decide whether cancellation is right for you.

The annual cost difference between 4-week and 8-week refills is dramatic. If you're currently on a 4-week cycle, switching to 8 weeks before cancelling could reduce your annual spending. Alternatively, if the cost alone is your cancellation reason, pause your subscription temporarily rather than cancelling completely. This gives you time to reassess the product's efficacy without losing your custom formula profile.

Common mistakes to avoid when cancelling Prose

You're taking the right step by cancelling, and being aware of these pitfalls ensures nothing delays or complicates your cancellation.

Not creating a written record of cancellation

Verbal cancellations (phone calls) leave no proof Prose received your request. Always follow phone cancellations with an email reiterating what you said. This creates documentation that protects you if Prose continues billing. Yafee emphasizes that written records are your strongest evidence in disputes with subscription companies.

Cancelling immediately before a billing cycle

If your billing date is in the next 2-3 days, Prose may have already processed the charge before your cancellation request reaches their system. Monitor your account carefully and request a refund immediately if you're charged after cancelling. Do not delay reporting the charge, as credit card dispute windows are typically 60 days.

Assuming you've successfully cancelled without confirming

Receiving a cancellation confirmation from Prose is critical. If the company doesn't confirm, send a follow-up email asking for written acknowledgment of your cancellation. This confirmation is your proof that cancellation was requested and should have been processed. Without it, you have no documentation if Prose later claims you never cancelled.

Forgetting to check your billing statement after cancellation

Don't assume cancellation was processed just because you requested it. Check your bank or credit card statement 3-5 business days after your cancellation date to confirm no charge appeared. This is when billing errors surface, and early detection makes disputes easier.

Not keeping payment method active during cancellation

Keep your payment method on file and active until you confirm cancellation on your next billing statement. If you cancel the card or change payment information before Prose processes your cancellation, the company may claim it cannot confirm the cancellation and could attempt to recharge you later.

When to escalate and file a complaint

If Prose ignores your cancellation request or continues billing after you've cancelled, escalation channels exist to enforce your rights.

File a complaint with the federal trade commission

The FTC investigates ROSCA and Negative Option Rule violations. If Prose refuses to honour your cancellation or continues billing after you've requested to cancel, file a complaint at reportfraud.ftc.gov. Include your cancellation request documentation, copies of unauthorized charges, and any communication from Prose. The FTC pursues companies that engage in this practice systematically, and your complaint contributes to enforcement action.

Dispute the charges with your bank or credit card company

Your financial institution has the power to reverse unauthorized charges. Call your bank or credit card company and initiate a dispute for any Prose charge that occurred after your cancellation date. Provide your cancellation request documentation as evidence. Your bank will investigate within 10-30 business days and typically reverses the charge while investigating. Yafee has assisted numerous consumers through this process with success rates exceeding 90% when documentation is clear.

Contact your state's attorney general office

State Attorneys General prosecute unfair and deceptive subscription practices. If Prose violates consumer protection laws in your state, you can file a complaint with your state's AG office. Visit the National Association of Attorneys General website (naag.org) to find your state's office. Your complaint may trigger a formal investigation if the company is a pattern offender.

Checklist for cancelling your Prose subscription

Use this checklist to ensure you've completed all necessary steps before and after cancellation.

Cancellation address and final steps

If you choose to cancel by certified mail, use this address exactly as written:

Customer Service
Prose
10 Grand Street
New York, NY 11249
United States of America

Send your cancellation letter via USPS Certified Mail with Return Receipt Requested. This ensures Prose cannot claim they never received your request. Keep your receipt and return documentation for at least one year. If Prose continues charging after you've sent certified mail cancellation and it's been delivered, you have iron-clad proof that the company is violating federal law, which strengthens any subsequent dispute or complaint.

Why yafee exists and how we help

Subscription cancellation doesn't have to be stressful or complicated. Yafee provides personalized guidance for cancelling subscriptions across hundreds of services, translating consumer law into actionable steps. Our platform helps you understand your rights, document your cancellation request, and escalate if the company refuses to honour it. Whether you're cancelling Prose because the product didn't work, the cost became too high, or you simply changed your mind, Yafee has helped thousands of consumers cancel smoothly and avoid unauthorized charges. Visit Yafee today to explore tools that track your subscriptions, remind you of cancellation windows, and store your cancellation documentation in one secure place. We believe every consumer deserves clarity and control over their subscriptions, and Yafee is built on that principle.