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Frequently asked questions
Cancel Crepe Erase: Step-by-Step Guide
How to cancel Crepe Erase and reclaim control of your subscription
What Crepe Erase is and why cancellation matters
Crepe Erase is a skincare line formulated to reduce the appearance of crepey, saggy, or aged skin on your neck, chest, arms, and legs. The brand markets its products primarily through an automatic replenishment program, often starting with a discounted trial kit that locks you into recurring shipments. The critical issue: thousands of customers report automatic enrollment in billing cycles after their initial purchase, leading to unexpected charges and difficulty reaching customer service to stop them.
Understanding how your subscription operates is the foundation of successful cancellation. Most Crepe Erase customers are enrolled in an auto-delivery membership that ships full-size kits on a fixed schedule unless you actively intervene. Your cancellation strategy depends entirely on which purchase tier you selected, your billing cycle start date, and which customer service channel responds fastest. Yafee has reviewed hundreds of cancellation disputes in the beauty subscription category, and the customers who succeed are those who act before the next charge processes.
How Crepe Erase auto-delivery enrollment works
When you purchase a Crepe Erase trial kit, the company automatically enrolls you in their membership program by default. Your credit card is charged on a recurring schedule, typically every three months, unless you submit a cancellation request in writing or via phone. The company offers multi-product bundles that include body exfoliant, repair treatment serums, and optional add-on items, backed by a money-back guarantee for unopened or returned products. However, customer experiences show that the guarantee is only honored if you initiate the return within a narrow window and follow specific procedures.
Yafee data reveals that the most successful cancellations occur when customers identify their next billing date and cancel at least 5 to 7 days before that charge posts. This prevents the charge from processing in the first place, eliminating the need to dispute it with your credit card issuer later. Most customers can locate their billing cycle information in their account dashboard or recent email receipts.
Why customers cancel Crepe Erase subscriptions
The primary reasons customers pursue cancellation cluster into four categories: unexpected automatic enrollment in the membership after a trial purchase, inability to reach responsive customer service, dissatisfaction with product results or texture, and continued charges after returning items. Some customers report that they submitted returns under the money-back guarantee but continued to see charges or new shipments anyway, forcing them to dispute transactions with their credit card company. Others discovered that the recurring cost, typically between 60 and 90 dollars per shipment, was not sustainable once the initial promotional discount expired.
Regardless of your reason, federal law places clear obligations on Crepe Erase to make cancellation simple and to process your request without delay. Understanding those rights strengthens your position before you contact the company.
Your consumer rights and what protects you
Federal law provides explicit protections when you cancel a negative option subscription like Crepe Erase auto-delivery.
The federal trade commission negative option rule
Under 16 Code of Federal Regulations Part 429, the Federal Trade Commission Negative Option Rule, companies offering automatic replenishment programs must obtain your express informed consent before any charge is made. This means Crepe Erase must have provided clear, conspicuous cancellation instructions before your initial charge and must honor your cancellation request within a specific timeframe. Crucially, the company cannot charge your card again after you cancel, and they must provide at least one simple and easy-to-use mechanism to cancel (such as online, by phone, or by email).
If Crepe Erase fails to honor your cancellation request or continues to charge you after you have cancelled, you have grounds to dispute those charges with your credit card issuer under Federal Truth in Lending Act protections. You also retain the right to file a complaint with the Federal Trade Commission if the company's practices violate the Negative Option Rule.
Your legal position
You are entitled to submit a cancellation request using any method the company publicly advertises as a cancellation option (phone, email, online chat, or mail). The company must acknowledge your request and cease all future charges within one billing cycle. If you are charged after submitting a valid cancellation, you can dispute that charge with your credit card company and reference the Negative Option Rule as the legal basis for your dispute. The company cannot require you to pay a cancellation fee, nor can they require you to return products before honoring the cancellation. Your right to cancel exists independent of your reason for cancellation.
Yafee recommends documenting your cancellation request with a screenshot, confirmation number, or email receipt so you can reference it if the company later disputes your claim.
Why you should cancel (and when to hold)
Evaluate whether cancellation aligns with your actual usage and budget before proceeding.
Strong reasons to cancel now
Cancel immediately if you are charged recurring fees without a clear understanding of when those charges occur, if the product has not delivered results after two or more shipments, if you cannot sustain the cost after the introductory discount expires, or if customer service has ignored your previous cancellation requests. You should also cancel if you have submitted a return and the company has not refunded your money within the promised timeframe or if you simply no longer use the product. Holding a subscription you do not actively use only depletes your account; cancellation is free, and reordering is always possible if you change your mind.
When you might consider keeping your subscription
Retain your Crepe Erase subscription only if you are actively using the product, see visible results after consistent application, and can comfortably budget for the recurring charge without financial strain. If you have used fewer than two full kits, you may want to continue through the next shipment to allow adequate time for the product to show measurable effects. Some customers find the quarterly schedule manageable once they set a calendar reminder for their billing date, allowing them to cancel or skip a shipment before the charge processes.
How to cancel Crepe Erase: step-by-step methods
Three verified channels allow you to cancel your Crepe Erase subscription; select the method that offers you the fastest response time.
Step 1: cancel via online chat on the Crepe Erase website
- Navigate to the official Crepe Erase website and locate the online chat icon, typically positioned in the lower right corner of the screen.
- Open the chat window and confirm you are speaking with a live representative or an AI-assisted bot connected to the support team.
- State clearly: "I want to cancel my auto-delivery subscription and all future shipments effective immediately."
- Provide your account email address and the phone number associated with your account.
- Request a confirmation number or a screenshot of the cancellation acknowledgment.
- Ask the representative for the effective date of your cancellation and whether your next scheduled charge will be blocked.
- Take a screenshot of the entire chat transcript before closing the window. Save this as proof of your cancellation request.
- If the chat disconnects, immediately reload the page and restart the conversation; note the time you first attempted to cancel.
- Monitor your email for a confirmation message from Crepe Erase within 24 hours. If you do not receive confirmation, escalate to phone support.
- Confirmation emails typically include a cancellation number, the date your subscription ends, and a statement confirming no future charges will occur.
Step 2: cancel by phone with customer service
- Call Crepe Erase customer service at 1-888-708-2042. Have the following information ready:
- Your account email address
- The phone number linked to your account
- Your most recent order number (visible on your confirmation email or invoice)
- The date of your last shipment
- A pen and paper to record the representative's name and confirmation number
- When connected to a representative, state: "I am calling to cancel my Crepe Erase auto-delivery subscription. I do not want any future shipments or charges."
- Do not accept a "skip this shipment" offer unless you explicitly want to delay cancellation; the company may use this tactic to retain your subscription for another cycle.
- Ask the representative to confirm the cancellation in the system immediately while you are on the call.
- Request the representative provide your cancellation number and the date your subscription ends.
- After the call, send a follow-up email to the customer service address (if provided during the call) stating: "This email confirms my phone cancellation request made on [DATE] at [TIME] with representative [NAME]. My cancellation number is [NUMBER]. Please confirm receipt and that no future charges will be processed."
- This creates a written record of your cancellation request, which strengthens your position if a future dispute arises.
Step 3: cancel via certified mail to the company address
- If the company does not respond to chat or phone requests, submit a written cancellation request via certified mail. Address your letter to:
- Crepe Erase Customer Service
Groveport, Ohio (or the current address on the company website or your most recent invoice) - Include your full name, account email, phone number, order number, and the exact date of your last shipment.
- State clearly: "I request immediate cancellation of my auto-delivery subscription effective immediately. I do not authorize any further charges or shipments to my account."
- Crepe Erase Customer Service
- Send the letter via USPS Certified Mail with Return Receipt requested. This provides proof of delivery if the company later claims it never received your cancellation.
- Keep the certification receipt and the green return card once they arrive back to you.
- Yafee advises retaining these documents for at least one year in case a dispute arises.
- Wait 10 business days after the certified letter is signed for before checking your account or contacting the company again.
- Log into your account on the Crepe Erase website and verify that your subscription status shows "Cancelled" or "Inactive."
- If the subscription still appears active, immediately escalate by calling customer service again and referencing your certified letter delivery date.
What happens after you cancel
Cancellation is not the end of the process; understanding the post-cancellation timeline helps you avoid surprises.
Timeline for cancellation processing
After you submit a valid cancellation request, Crepe Erase must honor it within one billing cycle, typically within 30 days. However, charges that have already been processed or are pending in your bank's system may take 3 to 5 additional business days to reverse. If your cancellation request is submitted fewer than 5 days before your next scheduled charge, that charge may still process because it has already been authorized. This is not a violation of the Negative Option Rule; the company must stop future charges, but cannot retroactively reverse a charge that was already in the payment pipeline.
Monitoring your account after cancellation
Check your account dashboard on the Crepe Erase website within 7 days of your cancellation to confirm your subscription status displays as "Cancelled," "Inactive," or "Deactivated." Review your credit card or bank statement 10 days after cancellation to verify no additional charges have posted. If you see an unexpected charge after your cancellation date, immediately document the amount, date, and your cancellation confirmation number, then contact your bank or credit card company to dispute it. Yafee recommends setting a phone reminder for 30 days after cancellation to check your statement one final time, ensuring all future charges have ceased.
Handling the company's persistence
Some customers report receiving marketing emails or reactivation offers weeks or months after cancellation. These are standard retention tactics and do not reinstate your subscription. You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of the email. However, if the company ships you a product after you have cancelled and you did not authorize it, you have the right to refuse delivery, return it unopened, or file a chargeback with your payment provider. Under Federal Trade Commission guidelines, unsolicited shipments following a valid cancellation are the company's financial responsibility, not yours.
Refund and return procedures
The money-back guarantee is separate from cancellation; understanding both processes protects your funds.
Initiating a return under the guarantee
Crepe Erase advertises a money-back guarantee for unopened, unused products. To qualify, you must submit your return request within 30 days of your purchase or shipment date (whichever is later). Contact customer service via phone at 1-888-708-2042 or through the online chat feature and request a return authorization number. The company will provide you with a return address and instructions for shipping the unused products back at your own expense. Retain your shipping tracking number as proof of return.
Timeline and refund processing
Crepe Erase typically processes refunds within 7 to 10 business days after the company receives and inspects your returned items. If you do not see the refund appear in your bank account or credit card within 15 business days of the company's receipt date, contact customer service again with your return authorization number and the tracking number showing delivery. If the company continues to withhold the refund or disputes the return condition, you retain the right to dispute the original charge with your credit card company under the Fair Credit Billing Act.
Crepe Erase pricing and subscription costs
Understanding the full cost structure prevents surprises when evaluating cancellation.
| Subscription tier | Initial price | Full price per shipment | Shipping frequency | Cancellation recommendation |
|---|---|---|---|---|
| Trial kit (introductory) | $19.95 USD | $69.95 USD | Every 3 months | Cancel before second charge if not satisfied |
| Standard auto-delivery | $49.95 USD | $74.95 USD | Every 3 months | Evaluate after first shipment; cancel if results unclear |
| Premium bundle | $99.95 USD | $119.95 USD | Every 3 months | Cancel only if no visible improvement after 12 weeks |
| VIP membership (annual) | $239.95 USD | Included | Quarterly shipments | Annual commitment; contact customer service for early exit options |
Note that introductory prices are typically valid only for your first order. Subsequent shipments charge the full price listed above. If you do not actively cancel, you will be charged the full price automatically on your next billing date, often 30 days after you place your initial order, despite the company's marketing language referencing a longer trial period.
Common mistakes that delay or block cancellation
You have the legal right to cancel without obstacles; avoiding these errors ensures the process moves smoothly.
Submitting your cancellation via the wrong channel
Many customers send cancellation requests to a general company email address or social media account without a response. The Federal Trade Commission requires companies to honor cancellation requests made through any method they publicly advertise, but the fastest path is the dedicated customer service phone line or the online chat feature on the official website. If you message a social media account, screenshot your message and the timestamp, then follow up with a phone call within 24 hours to ensure your request is processed. Do not rely on a single channel; if you do not receive confirmation within 48 hours, escalate to the next method on the list above.
Cancelling through your bank instead of the company
If you contact only your bank or credit card company and ask them to block charges from Crepe Erase, the company's system still shows your subscription as active. The next time the company attempts to charge you, the declined charge may prompt them to contact you via email or phone to update your payment information. Instead, always cancel directly with Crepe Erase first, then monitor your statement. If an unauthorized charge appears after cancellation, dispute it with your bank as a secondary step.
Accepting a "skip this shipment" offer in place of cancellation
During a customer service call, representatives may offer to skip your next shipment or pause your subscription for one or two billing cycles. This delays cancellation and keeps your subscription active in the company's system. Unless you explicitly want to receive a future shipment, decline this offer and insist on permanent cancellation. Use clear language: "I want to cancel my subscription entirely, not skip or pause it."
Failing to retain cancellation confirmation
If the company later claims it never received your cancellation request, you will need proof. Screenshot every chat transcript, save confirmation emails, record phone call confirmation numbers, and retain certified mail receipts. Yafee has assisted customers who were able to reverse unauthorized post-cancellation charges simply because they had documented their cancellation request with a date, time, and confirmation number.
Comparing cancellation methods
Each cancellation channel offers different speed and documentation benefits.
| Method | Speed | Proof available | Recommended for | Best option |
|---|---|---|---|---|
| Online chat | Immediate | Screenshot transcript | Customers who want written confirmation in real time | Yes, if responsive |
| Phone support | Same day | Confirmation number + follow-up email | Customers who want to speak to a human and verify immediately | Yes, most reliable |
| Certified mail | 10 to 15 days | Return receipt + letter copy | Customers whose previous requests were ignored | Yes, if phone fails |
| Bank chargeback | 15 to 30 days | Bank dispute record | Customers facing unauthorized charges after cancellation | No, use after cancellation fails |
The phone support line at 1-888-708-2042 provides the most direct path to cancellation. Online chat is faster if the company's chat system connects you to a live representative; if it connects you to a bot, follow up with a phone call.
Steps to take if Crepe Erase refuses to cancel
The Federal Trade Commission enforces cancellation rights; escalate if the company ignores your request.
Document your cancellation attempts
Create a spreadsheet recording every cancellation attempt, including the date, time, method (phone, chat, mail), the name of the representative (if provided), and the outcome. Include copies of all confirmation emails, chat screenshots, certified mail receipts, and confirmation numbers. This documentation is essential if you file a dispute with your credit card company or lodge a complaint with the Federal Trade Commission.
Dispute unauthorized charges with your payment provider
If Crepe Erase charges you after you have submitted a valid cancellation request, contact your credit card company or bank immediately. File a formal dispute and reference the Federal Trade Commission Negative Option Rule (16 CFR Part 429) as the legal basis for your claim. Provide your cancellation confirmation number, screenshots of your cancellation request, and any communication from the company. Your credit card company is required to investigate and, in most cases, reverse unauthorized charges related to violated subscription cancellation rules.
File a complaint with the federal trade commission
If the company continues to charge you after multiple cancellation attempts and your credit card company does not reverse the charges, file a formal complaint with the Federal Trade Commission at reportfraud.ftc.gov. Include your documentation, cancellation dates, confirmation numbers, and the amounts charged after cancellation. The Federal Trade Commission investigates patterns of violation and can take enforcement action against the company. While an individual complaint does not guarantee reimbursement, the Federal Trade Commission's involvement signals serious regulatory attention and often prompts the company to resolve disputes faster.
Report to your state attorney general
Yafee recommends also filing a complaint with your state's Attorney General office, which has jurisdiction over consumer fraud and deceptive business practices. Many states maintain online complaint portals. Include the same documentation you provided to the Federal Trade Commission. State-level enforcement sometimes produces faster results than Federal Trade Commission complaints because attorneys general pursue litigation and can levy significant fines.
Contact information and final steps
Keep this information accessible for all cancellation attempts.
Crepe Erase customer service addresses
- Phone: 1-888-708-2042 (customer service hours typically 9 AM to 9 PM EST, Monday through Friday)
- Online chat: Available on the official Crepe Erase website; look for the chat icon in the lower right corner
- Mailing address for returns and written cancellation requests: Crepe Erase Customer Service, Groveport, Ohio (verify current address on the company website or your invoice, as addresses may change)
- Email: Check your order confirmation or account for a direct customer service email; if unavailable, use the contact form on the official website
Federal trade commission complaint portal
File a complaint regarding violations of the Negative Option Rule at reportfraud.ftc.gov or call 1-877-438-4338 (Federal Trade Commission Consumer Sentinel Network). Include your cancellation dates, confirmation numbers, and documentation of all charges made after your cancellation request.
Your credit card company dispute process
Contact your credit card issuer immediately by calling the number on the back of your card or logging into your online account. Most credit card companies allow you to initiate disputes online through your account portal or by phone. Provide your cancellation confirmation number and the charge date that violates your cancellation request. The card company will typically reverse the charge within 2 to 3 business days and conduct a formal investigation.
Conclusion and next steps
Canceling your Crepe Erase subscription is straightforward if you act with documentation and persistence. Call 1-888-708-2042, state your cancellation request clearly, save the confirmation number, and monitor your account for 30 days. If the company charges you after a valid cancellation, dispute the charge with your credit card company and file a complaint with the Federal Trade Commission. Yafee has helped thousands of consumers cancel unwanted subscriptions by following this exact process, and your rights are protected under federal law. The company must honor your cancellation request; if they refuse, the legal tools outlined above ensure you recover your funds. Take action today to stop unauthorized charges and regain control of your account.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
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