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Frequently asked questions
Cancel Webshare: The Right Way
How to cancel Webshare and reclaim your money: the complete singapore guide
What is Webshare and why you might want to cancel
Webshare is a subscription-based proxy service that supplies datacenter and residential proxies for users who need rotated or static IP addresses. The service operates on a recurring billing cycle, which means charges continue automatically until you take deliberate action to cancel.
You may choose to cancel Webshare if the service no longer meets your needs, if costs are climbing too high, or if you have found a better alternative. Whatever your reason, understanding the cancellation process upfront helps you avoid unnecessary charges and protects your refund eligibility. At Yafee, we believe every consumer deserves clarity on how to exit a subscription without friction or hidden obstacles.
Key features Webshare offers
Webshare provides a web dashboard for managing your proxies, multiple payment options including Apple Pay and Google Pay, and flexible plan tiers with varying proxy counts and bandwidth limits. Plans are priced in US dollars and billed monthly or annually depending on your choice. The service supports both static and rotating residential proxies, as well as datacenter-based options for different use cases.
Why cancellation matters in singapore
Recurring subscriptions can become a financial drain if you forget to cancel before your next billing cycle. Webshare's refund window is narrow, so knowing how to stop charges immediately is essential. Yafee is here to walk you through every step so you stay in control of your spending and understand your consumer rights under Singapore law.
Your consumer rights and what they mean for you
As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which grants you specific rights when cancelling subscriptions and seeking refunds.
Your legal position under the CPFTA
The Consumer Protection (Fair Trading) Act establishes that you have the right to cancel a subscription contract within a reasonable period and to receive a refund of charges that relate to the cancelled portion of your subscription. Furthermore, the Act requires that any unfair contract terms (such as unreasonable cancellation fees or excessively short refund windows) be treated as unenforceable.
Webshare's stated 48-hour refund window may be challenged if it is deemed unreasonably short under the CPFTA. If Webshare refuses to honour your cancellation request or denies a refund without valid cause, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE) or escalate the matter to the Small Claims Tribunal.
What protection applies to recurring charges
The CPFTA requires that subscription services must make cancellation as easy as the initial signup process. In practice, this means Webshare cannot impose obstacles to cancellation that exceed the friction of subscribing in the first place. You also have the right to a clear, itemised invoice showing all charges, and to dispute charges that were made without your explicit authorisation.
Webshare pricing and plan options
Below is the current pricing breakdown converted to Singapore dollars for your reference.
| Plan type | Billing period | Approx SGD price | Key details |
|---|---|---|---|
| Proxy Server, 100 proxies | Monthly | S$4.05 | Datacenter proxies, flexible usage |
| Proxy Server, 100 proxies | Annual | S$2.70 per month | Datacenter proxies, discounted per-proxy rate |
| Static Residential, 20 proxies | Annual | S$5.41 per month | 20 static residential proxies with consistency |
| Rotating Residential, 10 GB | Annual | S$2.98 per month | Bandwidth-based rotating residential plan |
| Free tier | Ongoing | Free | Limited proxies and bandwidth, no charges |
Pricing varies based on your chosen plan tier and billing frequency. Annual plans typically offer better per-month rates than monthly options. All prices are subject to foreign exchange fluctuation when converted from US dollars to Singapore dollars.
How to cancel Webshare in two straightforward methods
You have two direct paths to cancel your Webshare subscription, and both will stop future charges by the next billing cycle.
Method 1: cancel through your Webshare dashboard (fastest)
The dashboard method is the quickest way to cancel and gives you immediate confirmation of your request. Follow these steps in order:
- Open your web browser and navigate to the Webshare website (webshare.io).
- Ensure you are on the official site by checking the URL and any security badges.
- Sign in with your account credentials (email and password).
- If you have forgotten your password, use the "Forgot password" link to reset it first.
- Locate the Settings or Billing section in your account menu.
- This is usually found in the top-right corner under your account name or in a sidebar navigation menu.
- Select the option to cancel your subscription or end your membership.
- The exact label may read "Cancel subscription," "End membership," or "Downgrade to free plan."
- Read the confirmation message carefully and click the final "Confirm cancellation" button.
- Some services show warnings about losing access; acknowledge these and proceed.
- Take a screenshot of the confirmation page showing your cancellation has been processed.
- Save this image or export the confirmation email for your records.
Method 2: cancel by formal written notice (strongest legal protection)
If the dashboard method fails or you prefer a documented trail, send a formal cancellation letter to Webshare's official mailing address. This method creates a legally binding record of your cancellation request and is the safest option if you later need to dispute charges or escalate to CASE.
- Prepare a formal cancellation letter in English.
- Include your full name, account email address, and subscription plan details.
- State clearly: "I hereby cancel my Webshare subscription effective immediately."
- Request a written confirmation of cancellation and a refund calculation if applicable.
- Send the letter by registered post or courier to the primary Webshare cancellation address:
- 440 N Barranca Ave #6464, Covina, CA 91723, United States.
- Retain the postal receipt and a copy of your letter.
- This proves your cancellation request was sent on a specific date and received by Webshare.
- Allow 5 to 7 business days for Webshare to process the cancellation after receipt.
- Contact Webshare support if you have not received a confirmation within this period.
- Verify your account status on the Webshare dashboard to confirm cancellation.
- Check your credit card or payment method to ensure no further charges occur.
Understanding webshare's refund policy and timeline
Webshare's stated refund window is narrow, and understanding the exact terms is critical to protecting your money.
The 48-hour refund window explained
Webshare advertises a 48-hour refund period, which means you can request a refund within 48 hours of your initial purchase or renewal charge. After this window closes, you forfeit your right to a refund under Webshare's standard terms. However, under the CPFTA, if you can prove that the service was not fit for purpose or that Webshare engaged in unfair trading practices, you may still have grounds to claim a refund beyond this period.
Consequently, if Webshare denies a refund citing the 48-hour rule, and you have evidence that the service was defective, inaccessible, or misrepresented, escalate your complaint to CASE with documentation of the service failure.
What happens after you cancel
Once your cancellation is confirmed, Webshare will stop charging your payment method at the next billing cycle. You will lose access to premium proxies immediately, though your account may remain visible in the dashboard for a grace period. If you are due a refund (for example, if you cancel within the 48-hour window or if you successfully dispute charges), Webshare will process the refund to your original payment method within 5 to 10 business days.
Common cancellation mistakes and how to avoid them
Cancellation can feel daunting, but awareness of these pitfalls will keep you in control and protect your refund eligibility.
Mistake 1: cancelling without taking a screenshot or saving confirmation
Many consumers click "cancel" and assume the job is done, only to discover weeks later that charges continued. Always capture a screenshot of the confirmation page immediately after cancelling through the dashboard. Furthermore, save any confirmation emails Webshare sends to you. These documents are your proof if you later need to dispute a charge or escalate to CASE.
Mistake 2: cancelling too close to the next billing date
If you cancel on the 25th of the month and your billing cycle renews on the 26th, Webshare may process the renewal charge before the cancellation takes effect. To be safe, cancel at least 3 to 5 days before your next billing date. Check your account settings to confirm the exact renewal date, then count backwards and cancel earlier.
Mistake 3: assuming your cancellation was successful without verification
Return to your Webshare dashboard 24 to 48 hours after cancelling and verify that your subscription status has changed to "cancelled" or "free plan." If it still shows as "active," repeat the cancellation process or contact support immediately. Do not assume the first attempt worked.
Mistake 4: not following up on a refund within the stated window
If you are eligible for a refund but Webshare does not process it within 10 business days of cancellation, contact their support team with your confirmation details. If they do not respond within 5 business days, escalate to CASE with your evidence. Time is critical; do not let the dispute window expire.
What to do after you cancel Webshare
Cancellation is just the beginning; these post-cancellation steps ensure your protection is complete.
Monitor your payment method for 30 days
Check your credit card, debit card, or bank account statement every 3 to 4 days for the first 30 days after cancellation. If Webshare continues to charge you after you cancelled, you have grounds to dispute the charge with your bank or credit card company under the Consumer Protection (Fair Trading) Act. Report unauthorised recurring charges to your financial institution immediately; they can reverse the transaction and block future attempts.
Request a final itemised invoice
Contact Webshare support and request a final invoice showing all charges up to your cancellation date, plus any credits or refunds applied. This document is essential for your records and for any future dispute with CASE or your bank.
Document everything for potential escalation
Save all confirmation emails, screenshots, invoices, and payment statements in a single folder. If you later need to file a complaint with CASE or pursue a claim in the Small Claims Tribunal, this documentation will be your evidence. Label each item with the date it was received or captured.
Comparison: when to cancel versus when to keep Webshare
Below is a practical comparison to help you decide whether cancellation is the right move for your situation.
| Scenario | Keep Webshare | Cancel Webshare |
|---|---|---|
| You actively use proxies weekly | Yes, you are getting value | Only if you found a cheaper alternative |
| You have not logged in for 2+ months | No, you are wasting money | Yes, cancel immediately |
| The service is intermittently broken or slow | No, it is not fit for purpose | Yes, and claim a refund under CPFTA |
| You signed up for a trial and forgot to cancel | No, trial ended | Yes, contact support within 48 hours for refund |
| Your budget has tightened significantly | Only if proxies are essential to your work | Yes, downgrade to free plan or cancel |
| You have a specific project ending soon | Only if the project may extend | Yes, cancel before the next billing cycle |
Cancellation checklist: your step-by-step verification guide
Use this checklist to ensure your cancellation is complete and your financial protection is in place.
- Day 1 (Cancellation date): Choose your cancellation method (dashboard or formal letter).
- Day 1: Take a screenshot of the cancellation confirmation page or save the confirmation email.
- Day 1: Note the date and time of your cancellation in a separate document.
- Day 2: Log back into your Webshare dashboard and verify your subscription status shows as "cancelled" or "free plan."
- Day 3: Check your bank statement or credit card account to ensure no new charge has been processed.
- Within 48 hours: If eligible for a refund (early cancellation or service fault), contact Webshare support with your cancellation confirmation and request refund status.
- Day 10: Verify that any promised refund has appeared in your bank account.
- Day 30: Conduct a final review of your payment statements to confirm no further charges have occurred.
- Ongoing: Retain all documentation (screenshots, emails, invoices, payment records) for at least 12 months.
Webshare cancellation address and escalation contacts
If Webshare refuses to cancel your subscription or denies a refund, use these official channels to escalate your complaint.
Primary cancellation and correspondence address
Send all formal cancellation letters and refund disputes to the main Webshare address:
440 N Barranca Ave #6464
Covina, CA 91723
United States
Use registered post or a courier service with tracking to ensure Webshare receives your letter and you have proof of delivery.
Alternative legal notice address
If you are filing a formal legal complaint or DMCA notice, Webshare's Terms and Conditions specify an alternative address:
340 S Lemon Ave #6464
Walnut, CA 91789
United States
How to escalate to the consumers association of singapore (CASE)
If Webshare does not respond to your cancellation request or refund claim within 5 business days, file a formal complaint with CASE:
- Visit the CASE website (case.org.sg) and select "File a Complaint."
- Provide your account details, the dates of your cancellation request, and all supporting documentation.
- Explain clearly why you believe Webshare has breached the Consumer Protection (Fair Trading) Act.
- CASE will attempt mediation; if unsuccessful, you can escalate to the Small Claims Tribunal for claims under SGD 20,000.
Yafee's mission is to empower Singapore consumers with accurate, legally grounded guidance on subscription cancellation. Whether you are disputing a charge, reclaiming a refund, or simply ending an unwanted subscription, Yafee has helped thousands of consumers navigate the cancellation process with confidence and protect their consumer rights under the CPFTA. By following the steps outlined above, you now understand your legal position, the practical methods for cancelling Webshare, and the escalation routes available if the company refuses to comply. Your money and your consumer protection matter-act decisively, document everything, and do not hesitate to involve CASE if necessary. Yafee remains your trusted resource for clear, actionable consumer law guidance in Singapore.