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Frequently asked questions
Cancel Urban Vpn: The Right Way
How to cancel Urban VPN and safeguard your consumer rights in singapore
Why you might cancel Urban VPN
Urban VPN is a virtual private network service that masks your IP address and unlocks geo-restricted content across iOS, Android, Windows, and browser extensions. The platform operates on both free and paid subscription models, allowing flexibility depending on your security and privacy needs.
You may decide to cancel for legitimate reasons: a competing VPN provider offers superior speeds, the premium features no longer justify the cost, or you simply wish to consolidate your monthly subscriptions. Whatever your motivation, this guide walks you through your cancellation options, your legal safeguards under Singapore consumer law, and the practical steps you must take to avoid accidental charges. Yafee has helped thousands of consumers navigate similar cancellations with confidence and clarity.
Understanding your subscription setup
Urban VPN subscriptions function differently depending on where you purchased them. You might have signed up through Apple's App Store, Google Play, the Urban VPN website console, or a third-party reseller. Each platform operates its own billing and cancellation system, so identifying your purchase channel now prevents delays later.
What happens when you cancel
Cancellation stops auto-renewal immediately, but your service access continues until your current billing cycle ends. If you paid for a 12-month plan, you retain full access for the remainder of that year, then lose access when the period expires. You will not be charged again after cancellation takes effect. This protection is guaranteed under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), which prohibits unfair billing practices and gives you the right to cancel subscription services without undue restriction.
Urban VPN pricing in singapore
Current Urban VPN subscription costs on the iOS App Store in Singapore range from monthly to annual tiers, with annual plans offering better value per month.
| Plan type | Price (SGD) | Billing cycle | Platform |
|---|---|---|---|
| 1-month subscription | S$14.98 | Monthly | iOS App Store |
| 6-month subscription | S$57.98 | Six-monthly | iOS App Store |
| 12-month subscription | S$59.98 | Annual | iOS App Store |
| 12-month discount subscription | S$70.98 | Annual | iOS App Store |
Pricing varies on Google Play and the Urban VPN website. Annual plans provide the lowest monthly cost if you commit long-term, but monthly subscriptions suit you if you prefer testing the service before investing further. Yafee recommends reviewing your actual receipt or subscription confirmation email to identify the exact price and platform you used.
How to cancel Urban VPN on apple devices
Cancellation through Apple's ecosystem (iPhone, iPad, or Mac) takes fewer than five minutes and requires only your device settings or the App Store.
Cancel via the app store on iPhone or iPad
Follow these steps to cancel your Urban VPN subscription directly on your Apple mobile device.
- Open the App Store app on your iPhone or iPad.
- Tap the profile icon in the top-right corner of the screen.
- Select Subscriptions from the menu.
- Locate Urban VPN in your list of active subscriptions.
- If you see it listed, Urban VPN is currently active and auto-renewing.
- If it does not appear, your subscription may already be inactive or expired.
- Tap on Urban VPN to view your subscription details.
- Review your next billing date and renewal price before proceeding.
- Tap Cancel Subscription or Edit Subscription, then choose Cancel.
- Do not tap "Pause"-this temporarily suspends rather than cancels.
- Confirm cancellation when prompted.
- Verify the cancellation message.
- Apple displays "Subscription Cancelled" or "Your subscription will end on [date]".
- Take a screenshot as proof of cancellation.
Cancel via the app store on mac
Mac users follow a similar process through the desktop App Store.
- Open the App Store application on your Mac.
- Click your account profile icon in the top-right corner.
- Select Subscriptions from the dropdown menu.
- Find and click Urban VPN in your active subscriptions.
- You will see the current renewal date and amount.
- Click Cancel or Edit, then confirm cancellation.
- Apple displays a confirmation stating when your subscription ends.
- Document the cancellation confirmation for your records.
- Save the confirmation email or take a screenshot of the App Store screen.
How to cancel Urban VPN on android devices
If you subscribed via Google Play, you cancel through your Android device or the Google Play website using your Google account credentials.
Cancel via google play on your android phone or tablet
Google Play handles Android subscriptions, and cancellation follows these straightforward steps.
- Open the Google Play Store app on your Android device.
- Tap your profile picture in the top-right corner.
- Select Payments and subscriptions from the menu.
- Then tap Subscriptions.
- Find and tap Urban VPN in your active subscriptions list.
- Tap Cancel Subscription.
- Google Play asks you to confirm your reason for cancellation-this is optional.
- Select any relevant reason or leave it blank.
- Confirm cancellation by tapping Cancel Subscription again.
- Google Play displays a confirmation: "You will have access until [date]".
- Screenshot or save the confirmation for your records.
- Google also sends a confirmation email to your registered Google account.
Cancel via the google play website
Alternatively, you can cancel from any computer or mobile browser.
- Visit play.google.com and sign in with your Google account.
- Ensure you use the same account linked to your Urban VPN subscription.
- Click your profile icon and select Payments and subscriptions.
- Then click Subscriptions.
- Click Urban VPN to open your subscription details.
- Click Cancel subscription.
- Confirm your cancellation reason if prompted.
- Click Cancel subscription again to finalize.
- Your confirmation appears immediately on screen.
How to cancel Urban VPN on the website
If you subscribed directly through the Urban VPN website console, you cancel through your account dashboard or by contacting Urban VPN support via email.
Cancel through your account dashboard
Most direct website purchases allow self-service cancellation in your account settings.
- Visit the Urban VPN website and log in with your account credentials.
- Use the email address and password you registered with.
- Navigate to Account Settings or Subscriptions.
- This section typically appears in your user menu or dashboard.
- Locate your active subscription or billing plan.
- You will see your renewal date and next billing amount.
- Click Cancel Subscription, Cancel Plan, or Manage Billing.
- Urban VPN may ask for a cancellation reason-provide one if prompted.
- Confirm cancellation by clicking the final confirmation button.
- A confirmation message or email confirms the cancellation is complete.
Cancel by contacting Urban VPN support
If your dashboard lacks a cancellation option, email Urban VPN support directly.
- Compose an email to [email protected] (or the support address shown on the Urban VPN website).
- Subject line: "Subscription Cancellation Request".
- Include the following information in your email body:
- Your registered email address associated with the subscription.
- Your current subscription plan (e.g., 12-month annual).
- Your next billing date (if known).
- A clear statement: "I request immediate cancellation of my Urban VPN subscription, effective immediately."
- Send the email and retain a copy for your records.
- Yafee recommends using registered email or a service with delivery confirmation.
- Expect a response within 3 to 5 business days.
- Urban VPN support will confirm cancellation and provide a confirmation reference number or email.
- Verify that auto-renewal is disabled on your next billing cycle.
- If you are charged after cancellation, contact support immediately and escalate to Singapore's Consumers Association (CASE) if Urban VPN fails to refund.
Your legal position and consumer protections in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you explicit rights when cancelling subscription services. This legislation prohibits unfair contract terms, mandates transparent pricing, and ensures you can cancel without excessive barriers or penalties.
What the law guarantees you
The Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes) specifies that subscription service providers must allow cancellation without undue restriction. Furthermore, the legislation prohibits automatic renewal clauses that charge you without explicit prior consent. If Urban VPN auto-renewed your subscription after you cancelled, you have grounds to request a refund from the company and, if necessary, escalate to the Consumers Association of Singapore (CASE).
Your legal position: You retain the right to cancel Urban VPN at any time during your subscription period. Once you cancel, auto-renewal must stop. You are not entitled to a refund of the unused portion of your current billing cycle unless Urban VPN's terms specifically permit early termination refunds or you cancel within a statutory cooling-off period (if applicable). However, you are protected from unexpected post-cancellation charges under consumer law. If Urban VPN charges you after cancellation, the company must refund the amount within 30 days of your cancellation request, or you may file a complaint with CASE.
Escalation to CASE if Urban VPN refuses
If Urban VPN declines to cancel your subscription or charges you after cancellation, contact the Consumers Association of Singapore (CASE).
- Document all communications with Urban VPN (emails, screenshots, payment records).
- Retain proof of your cancellation request and Urban VPN's response (or lack thereof).
- Visit the CASE website at case.org.sg or call 6100 0315.
- CASE offers free mediation and dispute resolution for Singapore consumers.
- File a complaint with CASE, providing:
- Your subscription start and cancellation dates.
- Copies of all charges and refund requests.
- Evidence of cancellation (emails, screenshots, support confirmations).
- Urban VPN's name, website, and any known contact address.
- CASE will investigate and attempt to negotiate a resolution.
- Most disputes resolve within 30 to 60 days.
- If mediation fails, CASE can escalate your case for further legal review.
- Yafee emphasizes that CASE intervention carries weight and often motivates companies to comply.
What happens after you cancel Urban VPN
Cancellation is immediate, but access continues until your billing cycle ends. Plan accordingly to ensure continuity of service if you switch to another VPN provider.
Immediate post-cancellation timeline
Once you confirm cancellation through your platform (Apple App Store, Google Play, or Urban VPN website), auto-renewal stops. You retain access to the service until your paid period expires. For example, if you cancel a 12-month subscription on 15 March 2024, you have full access until 15 March 2025, then the service closes automatically. No further charges occur after that date.
Reinstalling Urban VPN after cancellation
You can reinstall the Urban VPN app at any time, but the free tier operates with limited features and connection speeds. Reinstalling does not restore your paid subscription-only purchasing a new plan does. If you cancel Urban VPN on your device, the app remains available to download from the App Store or Google Play; deleting the app itself does not affect your subscription status.
Switching to an alternative VPN provider
Before your Urban VPN access expires, research and subscribe to a replacement service if needed. This avoids a gap in your VPN protection during the transition. Popular alternatives in Singapore include ExpressVPN, NordVPN, and Surfshark. Install your new service, test its performance, and confirm it meets your speed and privacy requirements before your Urban VPN subscription ends.
Refund eligibility and how to claim
Singapore consumer law does not mandate a refund for unused subscription time unless Urban VPN's own terms permit it or you cancel within a cooling-off period. Nevertheless, you have grounds to claim a refund in specific circumstances.
When you are entitled to a refund
You qualify for a refund in the following scenarios:
- Unwanted auto-renewal: If Urban VPN charged you after you cancelled, you must request a refund of the unwanted charge.
- Service unavailability: If Urban VPN became non-functional or unavailable in Singapore for an extended period (typically more than 7 days), you may claim a partial refund for the downtime.
- Fraudulent or unauthorized charge: If someone other than you authorized the subscription, you can dispute the charge with your payment provider (bank or card issuer) or request a refund directly from Urban VPN.
- Cooling-off period violation: If you purchased through a third-party reseller and cancelled within 14 days of purchase, you may have cooling-off rights under consumer law.
- Urban VPN's policy: Check your subscription confirmation email-some providers voluntarily offer prorated refunds for early cancellation.
How to request a refund
Contact Urban VPN support with your refund claim using the same email method outlined earlier.
- Email [email protected] with the subject "Refund Request-[Your Email Address]".
- Specify the exact charge date, amount, and reason for the refund claim.
- Attach or reference your evidence:
- Payment receipt or bank statement showing the charge.
- Cancellation confirmation screenshot or email.
- Any evidence of service unavailability (if applicable).
- State your refund expectation clearly: "I request a full refund of SGD [amount] within 14 days."
- Reference the Consumer Protection (Fair Trading) Act if the charge occurred after cancellation.
- Expect a response within 5 to 10 business days.
- Urban VPN typically processes approved refunds within 7 to 30 days to your original payment method.
- If Urban VPN refuses, escalate via your payment provider.
- Contact your bank or card issuer and initiate a chargeback or dispute, citing unauthorized charges post-cancellation.
- Attach all cancellation and refund-request evidence.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward once you know the process, but small missteps can leave you vulnerable to unexpected charges or wasted access time. Stay alert to these pitfalls.
Mistake 1: confusing pause with cancel
Many platforms offer a "pause subscription" option that temporarily suspends billing without cancelling. Pausing does not stop auto-renewal; it merely delays it for 1, 3, or 6 months. When the pause period ends, your subscription automatically resumes and billing restarts. Always select "Cancel" explicitly, not "Pause." Yafee emphasizes that this distinction prevents accidental re-activation and charges you forgot about.
Mistake 2: relying on email alone without confirmation
Sending a cancellation email to Urban VPN support is valid, but many support teams receive high email volumes and cancellation requests may be delayed or overlooked. After emailing, log into your subscription account (App Store, Google Play, or Urban VPN website) and verify that cancellation is complete. Look for a status showing "Subscription Cancelled" or "Ends on [date]". Do not assume the email method succeeded without confirmation from the platform itself.
Mistake 3: cancelling on the wrong platform
If you purchased Urban VPN on the iOS App Store, cancelling through Google Play or the Urban VPN website will not work. Conversely, cancelling through Apple does not affect a Google Play subscription. Identify your original purchase platform by checking your bank statement or email receipt for "Apple Media Services", "Google Play", or "Urban VPN" as the merchant. Cancel only on the platform where you subscribed.
Mistake 4: not checking for linked subscriptions
If you own multiple Apple devices and used the same Apple ID for all of them, a single Urban VPN subscription may be active across all devices. Cancelling on one device cancels it for all. Conversely, if you created separate subscriptions on different devices, you must cancel each one separately. Review your subscription list thoroughly before confirming cancellation.
Mistake 5: overlooking the billing date
Cancel before your next billing date to avoid a surprise charge. If you cancel on 20 March and your renewal is scheduled for 25 March, the system may still charge you if the cancellation process is not instantaneous. Yafee recommends cancelling at least 3 days before your renewal date to ensure the system processes your request in time. Check your renewal date in your subscription details before clicking the final confirmation.
Checklist for cancelling Urban VPN safely
Use this checklist to ensure you complete all cancellation steps correctly and protect your consumer rights.
| Step | Action | Completed |
|---|---|---|
| 1 | Identify your subscription platform (iOS App Store, Google Play, or Urban VPN website) | |
| 2 | Check your next billing date and renewal amount in your subscription settings | |
| 3 | Log in to the correct platform and navigate to your active subscriptions | |
| 4 | Select Cancel (never "Pause") and confirm the cancellation | |
| 5 | Screenshot or save the cancellation confirmation message and email (if sent) | |
| 6 | Verify your subscription status shows "Cancelled" or "Ends on [date]" before closing |
When to contact Urban VPN support or escalate
Most cancellations complete without friction, but contact Urban VPN support or escalate to CASE if any of these issues arise.
- Cancellation confirmation not received: If you cancelled through the app or website but received no confirmation email within 24 hours, email [email protected] with your account details and cancellation date.
- Unexpected charge after cancellation: If Urban VPN charged you after your confirmed cancellation date, request an immediate refund via email and, if Urban VPN fails to refund within 14 days, escalate to CASE.
- Unable to log in or access account: If you cannot access your account to cancel, contact Urban VPN support with your registered email address and request manual cancellation.
- Website or app malfunction: If the cancellation button does not work or the platform crashes during cancellation, email support with a description of the issue and request cancellation by alternative means.
Contact and escalation information for Urban VPN
Urban VPN operates primarily through digital channels; no official physical postal address is published. All cancellation and support requests should be directed to the email channels listed below.
Urban VPN support contact details
- Email: [email protected] (primary support channel)
- Website: Check urbanvpn.com for any additional contact links or live chat options
- In-app support: Many users report in-app chat or help sections within the Urban VPN application itself
Singapore consumer protection escalation
- Consumers Association of Singapore (CASE): Phone 6100 0315 | Website case.org.sg | Email: [email protected]
- Relevant legislation: Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes)
Final summary and next steps
Cancelling Urban VPN in Singapore is a straightforward process once you identify your subscription platform and follow the correct procedural steps. Whether you subscribed via Apple, Google Play, or the Urban VPN website, the cancellation process takes fewer than five minutes. After cancellation, your service remains active until your current billing cycle expires, and auto-renewal stops immediately.
Remember: your cancellation is protected by Singapore's Consumer Protection (Fair Trading) Act, which prohibits unfair billing and gives you the right to cancel without excessive barriers. If Urban VPN charges you after cancellation or refuses to honour your cancellation request, you can escalate to the Consumers Association of Singapore (CASE) for free mediation and enforcement.
Take action today by logging into your subscription account and confirming your cancellation status. Document your confirmation with a screenshot, and monitor your bank statement or payment method for the first 30 days after cancellation to ensure no unexpected charges occur. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover erroneous charges-your consumer rights are absolute, and you deserve clarity and control over your financial commitments. If you have questions about your cancellation or encounter obstacles, contact Urban VPN support immediately and escalate to CASE if the company does not respond within 5 business days.