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Frequently asked questions
Cancel X-VPN: The Complete Guide
How to cancel X-VPN in singapore and recover your money: a legal guide for 2026
What X-VPN is and why you might want to cancel
X-VPN is a subscription-based virtual private network service that encrypts your internet connection and masks your IP address across iOS, Android, Windows, and Mac devices. The service operates on an auto-renewal model, meaning charges continue to your payment method monthly or annually until you actively stop the subscription.
You may have decided to cancel for several reasons: the service does not meet your speed expectations, costs accumulate faster than anticipated, or you no longer require VPN protection. At Yafee, we understand that subscription services are deliberately engineered to be simple to purchase but difficult to cancel. Our role is to guide you through Singapore's consumer protection framework so you can exit your subscription confidently and recover refunds where you are legally entitled to them.
Core features and pricing breakdown for singapore users
X-VPN typically includes encrypted tunneling across multiple server locations, simultaneous multi-device support, and native applications for all major platforms. Pricing in Singapore ranges from S$9.98 to S$99.98 per month or year depending on your selected plan. The table below shows current plans available to Singapore subscribers.
| Plan type | Billing cycle | Price (SGD) | Device coverage | Auto-renewal status |
|---|---|---|---|---|
| Promotional mobile monthly | Monthly | S$9.98 | Mobile devices | Yes |
| Mobile only monthly | Monthly | S$14.98 | Mobile devices | Yes |
| All platforms monthly | Monthly | S$17.98 | All devices | Yes |
| Yearly standard | Annual | S$49.98 | All devices | Yes |
| Yearly premium | Annual | S$99.98 | All devices plus priority support | Yes |
| Three-month trial | Quarterly | S$24.98 | All devices | Yes |
Why cancellation timing is critical
Every day you delay cancellation, X-VPN continues to charge your credit card, debit card, PayPal account, or app store balance. If you purchased through a mobile app, charges typically occur 24 hours before your renewal date, leaving a narrow window to cancel before the next billing cycle begins. Yafee recommends cancelling immediately after you decide the service no longer serves your needs, regardless of where you purchased it.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with explicit legal rights when cancelling digital subscriptions.
The consumer protection (Fair trading) act and your refund entitlements
Under the Consumer Protection (Fair Trading) Act (Cap. 52A), you have the statutory right to cancel a subscription service within a reasonable timeframe if the service fails to match what was advertised or if material terms are misrepresented. X-VPN publicly advertises a 30-day money-back guarantee on subscriptions purchased directly from their website via credit card or PayPal. This guarantee creates a contractual obligation that X-VPN must honour.
Your legal position: You are entitled to request a full refund within 30 calendar days of your purchase date if you are not satisfied, provided you purchased directly from X-VPN's website. This right exists independently of any technical issues or service quality complaints. If X-VPN refuses your refund without lawful justification, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA).
Preserve all proof of purchase, payment confirmation, cancellation requests, and email exchanges with X-VPN support. This documentation strengthens your position if your refund is disputed.
Refund rights for app store purchases
If you subscribed through Apple App Store, Google Play, Microsoft Store, or Amazon Appstore, refund authority rests with the platform operator, not X-VPN. Each platform enforces different refund windows: Apple allows 14 days for auto-renewing subscriptions, Google Play allows 48 hours, and Microsoft allows 60 days for digital goods. You must initiate refund requests through your app store account settings, not through X-VPN customer support. Yafee advises requesting refunds immediately upon deciding to cancel, as you forfeit the right if you exceed the platform's window.
Methods to cancel X-VPN by platform
X-VPN subscriptions can be managed through four distinct pathways depending on where you purchased.
Cancelling a website subscription via X-VPN account portal
If you subscribed directly at X-VPN's website using a credit card or PayPal, you cancel through your personal account dashboard.
- Log into your X-VPN account at their main website using your email and password.
- Navigate to the Account or Subscription Settings section (typically found in the top-right menu under your profile icon).
- Locate the active subscription and select the option to "Cancel subscription" or "Manage auto-renewal".
- Confirm your cancellation request when prompted.
- X-VPN will send a confirmation email to your registered address within 24 hours.
- If you meet the 30-day money-back guarantee criteria, immediately request a refund in the same portal or reply to the confirmation email with your refund request.
Cancelling an apple app store subscription
If you subscribed through the iOS or iPadOS X-VPN application, Apple manages your renewal and refund eligibility.
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap your name at the top, then select Subscriptions.
- Find X-VPN in your active subscriptions list.
- Tap Edit or the X-VPN entry, then select Cancel Subscription.
- Follow the on-screen confirmation steps.
- Your subscription cancels at the end of your current billing period; you retain access until that date.
- If you are within 14 days of purchase and are dissatisfied, request a refund through the same Subscriptions menu by selecting the X-VPN entry and choosing Request Refund.
Cancelling a google play subscription
If you subscribed through the Android X-VPN application, Google Play controls the subscription lifecycle.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Payments and subscriptions, then Subscriptions.
- Tap the X-VPN subscription entry.
- Select Cancel subscription and confirm your decision.
- Your access ends immediately if you cancel mid-cycle (note: Google Play does not provide prorated refunds for mid-cycle cancellations unless you cancel within 48 hours of the initial purchase).
- To request a refund within the 48-hour window, open Google Play, tap your profile, go to Payments and subscriptions, select Order history, and select the X-VPN charge to initiate a refund request.
Cancelling through microsoft store or other platforms
If you subscribed via Microsoft Store, Amazon Appstore, or another third-party platform, follow that platform's standard subscription cancellation procedure.
- Log into your account on the platform where you subscribed.
- Navigate to your subscriptions or account settings section.
- Locate the X-VPN subscription and select the option to cancel or turn off auto-renewal.
- Confirm your cancellation request.
- Check the platform's refund eligibility window (Microsoft allows 60 days for digital goods; Amazon policies vary by subscription type).
- If eligible, submit a refund request through the platform's customer support portal within the stated timeframe.
Understanding X-VPN's refund policy and your legal protections
X-VPN's published refund guarantee operates independently of broader consumer protection law, but both frameworks protect your interests.
X-VPN's 30-day money-back guarantee for direct purchases
X-VPN's website explicitly advertises a 30-day money-back guarantee for subscriptions purchased directly via their platform. This guarantee applies only to credit card and PayPal payments made on X-VPN's website, not to app store purchases. The 30-day period begins on your purchase date, not your cancellation date. Consequently, you must request your refund before day 31 to qualify.
To claim this refund, cancel your subscription through your account portal (steps outlined above) and include a refund request message stating your dissatisfaction. X-VPN processes refunds within 5 to 10 business days of approval to your original payment method.
Escalation if X-VPN refuses your refund
If X-VPN denies your refund claim without justification, you have legal recourse under the Consumer Protection (Fair Trading) Act. The Consumers Association of Singapore (CASE) provides free mediation services for consumer disputes. File a complaint with CASE by visiting their website or calling 1800-6356-363. CASE investigates the dispute and negotiates a resolution between you and X-VPN at no cost to you.
If CASE mediation fails, you may pursue a claim in the Small Claims Tribunal (for claims under S$10,000) or District Court depending on the refund amount. At Yafee, we emphasise that most refund disputes are resolved through CASE mediation without formal litigation.
Common mistakes to avoid when cancelling X-VPN
Cancellation is straightforward when you follow the correct procedure, but several preventable errors delay refunds or lock you into unwanted charges.
Mistake 1: delaying cancellation past your renewal date
Your subscription renews automatically on the same day each month or year. If you cancel after your renewal date, you have already been charged for the next cycle. Yafee recommends setting a calendar reminder three days before your renewal date to ensure you cancel before the charge processes.
Mistake 2: cancelling through the wrong channel
Contacting X-VPN customer support via email or chat and asking them to cancel is slower and creates confusion. X-VPN's support team will direct you to self-serve cancellation through your account portal or app store. Cancel directly through your account to ensure immediate confirmation and proof of cancellation.
Mistake 3: forgetting to request your refund separately
Cancelling your subscription and requesting a refund are two separate actions. Simply cancelling does not automatically trigger a refund. You must explicitly request a refund within the 30-day window, either through your account portal or in writing to X-VPN's support email.
Mistake 4: losing proof of payment
Retain your purchase confirmation email, credit card statement excerpt, and PayPal transaction record. If X-VPN disputes your refund claim, CASE or the tribunal will require documentary evidence that you purchased the subscription and when.
What happens after you cancel X-VPN
Cancellation is immediate, but understanding what occurs next prevents confusion and ensures you receive your refund.
Access and account status after cancellation
Your VPN access terminates immediately upon successful cancellation, regardless of when your billing cycle was scheduled to end. You lose the ability to use X-VPN on any device. This is by design: X-VPN cannot legally continue providing service after you have cancelled without your ongoing consent and payment.
Refund processing timeline
If X-VPN approves your refund request, the funds return to your original payment method within 5 to 10 business days. Credit card refunds appear as a credit on your next statement; PayPal refunds deposit into your account balance immediately. Bank-to-bank transfers may take up to 3 business days to settle depending on your bank. Yafee recommends checking your payment method's transaction history after 10 business days have elapsed if you have not received the refund.
If you change your mind after cancellation
You can reactivate a cancelled X-VPN subscription by logging back into your account and purchasing a new subscription plan. No grace period exists for reactivation; a new subscription represents a new purchase and resets your 30-day money-back guarantee clock. Reactivation charges your payment method immediately.
Contacting X-VPN directly for cancellation support
If you encounter technical difficulties cancelling through your account portal, X-VPN provides direct contact channels.
X-VPN's primary business and support addresses
X-VPN is operated by Free Connected Limited, registered in Hong Kong. Correspondence relating to your subscription, cancellation, or refund disputes can be directed to their official business address in Singapore, which serves as their primary operating base for Asia-Pacific customers:
Free Connected Limited (Singapore Operating Address)
Singapore
Email: [email protected]
When submitting a cancellation or refund request by email, include your registered email address, the date you purchased your subscription, and your specific request (cancellation and/or refund). Allow 3 to 5 business days for a response.
Using customer support for refund disputes only
Do not rely on customer support to cancel your subscription; use your account portal or app store settings instead. Customer support should be contacted only if: you have cancelled but did not receive a confirmation email, you believe you are entitled to a refund but X-VPN denied your request, or you cannot access your account to self-serve cancel. In these cases, email support with your cancellation request, original purchase proof, and the reason you are requesting escalation.
Checklist for a successful X-VPN cancellation
Use this checklist to ensure you complete every step and protect your right to a refund.
| Action | Completed | Deadline |
|---|---|---|
| Note your subscription renewal date and mark your calendar | ☐ | Immediately |
| Log into your X-VPN account or app store | ☐ | Before renewal |
| Locate your active subscription in account settings | ☐ | Before renewal |
| Cancel the subscription through your account portal | ☐ | Before renewal date |
| Save the cancellation confirmation email | ☐ | Within 24 hours of cancellation |
| Request a refund (if within 30 days of purchase) | ☐ | Within 30 days of purchase |
| Monitor your payment method for the refund | ☐ | Within 10 business days |
When to escalate: CASE and IMDA enforcement
If X-VPN fails to honour their 30-day refund guarantee or breaches the Consumer Protection (Fair Trading) Act, you have statutory recourse through Singapore's consumer protection authorities.
Filing a complaint with the consumers association of singapore (CASE)
CASE provides free mediation for consumer disputes. You may lodge a complaint if X-VPN has refused your refund, failed to cancel your subscription, or continued charging you after cancellation. CASE will contact X-VPN on your behalf, investigate the dispute, and facilitate negotiation. Most disputes are resolved within 4 to 8 weeks without formal legal action.
File a CASE complaint online at www.case.org.sg, by phone at 1800-6356-363, or in person at CASE's office. You will need your purchase proof, cancellation confirmation, and any correspondence with X-VPN.
Escalation through the infocomm media development authority (IMDA)
The IMDA regulates digital service providers operating in Singapore. If X-VPN's conduct violates consumer protection regulations or terms, you can lodge a complaint with IMDA through their online portal. IMDA's intervention is typically reserved for systemic violations affecting multiple consumers, but complaints establish a regulatory record that may inform future enforcement action.
Key takeaways and next steps with yafee
Cancelling X-VPN requires action within specific legal and commercial timeframes. You have a contractual right to your 30-day refund if you purchased directly from X-VPN's website, and statutory protections under the Consumer Protection (Fair Trading) Act regardless of where you subscribed. Cancel through your account portal or app store settings before your renewal date to prevent unwanted charges. Request your refund immediately and monitor your payment method for confirmation within 10 business days.
If X-VPN refuses your refund, escalate to CASE at no cost to you. The Consumers Association of Singapore has recovered refunds for thousands of consumers in disputes identical to yours.
At Yafee, we have helped thousands of Singapore consumers navigate subscription cancellations efficiently, recover refunds, and understand their rights under local consumer protection law. Whether you are cancelling X-VPN, another VPN service, or any recurring subscription, Yafee provides clear guidance rooted in Singapore's legal framework. Visit Yafee today to begin your cancellation with confidence.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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