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Frequently asked questions
Cancel Ultra Vpn: The Right Way to Get Your Money Back
How to cancel Ultra VPN in singapore and stop recurring charges
What is Ultra VPN and why cancellation matters
Ultra VPN is a subscription-based virtual private network service that encrypts your internet traffic, masks your IP address, and allows you to access geo-restricted content. You download the app to iOS, Android, macOS, or Windows devices, select a payment plan, and gain access to encrypted servers across multiple global locations. The service operates on automatic renewal, meaning your payment processes each billing cycle until you actively cancel.
Many Singapore users subscribe expecting consistent value, then discover the service doesn't meet their streaming needs, reduces their internet speed, or simply doesn't justify the ongoing cost. If you've reached that point, cancelling is your right under consumer law. The challenge lies in navigating the correct cancellation route, because Ultra VPN operates through three separate payment channels, each with distinct procedures.
Yafee specialises in helping consumers like you escape unwanted subscriptions across all platforms. This guide walks you through every step, from identifying your purchase method to confirming your cancellation and reclaiming any refunds you're entitled to under Singapore law.
Key features of Ultra VPN
Ultra VPN typically advertises unlimited bandwidth, multiple simultaneous connections, 24/7 live chat support, and servers in dozens of countries. The app promises military-grade encryption and DNS leak protection, though performance and server availability vary depending on your location and network.
Why cancellation protection exists in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and automatic renewal abuse. Under this framework, you have the right to cancel any subscription, receive confirmation of cancellation, and stop future charges within a specific timeframe. Understanding your cancellation rights means you avoid accidental overcharges and maintain control of your subscription portfolio.
Pricing, billing cycles and when your renewal date falls
Ultra VPN pricing depends on your billing cycle and where you purchased the subscription. Currency fluctuations, regional App Store markups, and promotional discounts all affect the final amount charged to your card or payment method.
Current pricing in singapore dollars
| Billing plan | Renewal period | Cost in SGD | Cost per month |
|---|---|---|---|
| Monthly | Every 30 days | S$10.80 | S$10.80 |
| Annual | Every 12 months | S$48.36 | S$4.03 |
| Two-year | Every 24 months | S$64.56 | S$2.69 |
How to find your renewal date
Your renewal date does not change when you cancel. If you signed up on 15 August, your subscription renews on the 15th of every subsequent month or year, depending on your plan. Check your purchase confirmation email or your app account settings to identify this date. Cancelling before your renewal date ensures no additional charges appear on your next billing cycle.
If you purchased through Apple App Store or Google Play, regional taxes and currency conversions may add extra charges beyond the base price listed above. These variations are beyond Ultra VPN's direct control but affect your total cost.
Where you purchased Ultra VPN determines your cancellation path
Ultra VPN operates through three independent payment channels, and you must cancel through the same channel where you made your purchase. Identifying your purchase method first prevents wasted time and false cancellations.
The three payment channels
You acquired your Ultra VPN subscription through one of three routes: the official Ultra VPN website (direct credit card or PayPal billing), Apple App Store (for iOS devices), or Google Play Store (for Android devices). Each channel maintains separate customer accounts and processes cancellations independently. Cancelling through the wrong channel leaves your subscription active and your card exposed to future charges.
How to identify where you subscribed
Check your most recent payment confirmation email. The sender address and payment processor name reveal your purchase channel. If the email comes from Ultra VPN directly ([email protected] or similar), you bought via their website. If it references Apple or iTunes, you subscribed through the App Store. If it mentions Google Play or Google Services, you purchased via Google Play. Your bank or credit card statement also shows the merchant name: "Ultra VPN Ltd", "Apple Services", or "Google Play" respectively.
How to cancel Ultra VPN via the official website
If you purchased directly from Ultra VPN's website using a credit card or PayPal, you cancel through your account dashboard or by contacting support directly. This process typically takes 5 to 10 business days to process.
Step 1: log into your Ultra VPN account
- Visit the Ultra VPN website and click "Log In" in the top-right corner
- Enter the email address you used to create your account
- Enter your password
- Click "Sign In"
Step 2: locate your subscription and billing settings
- Once logged in, navigate to your account settings or dashboard
- Look for tabs labelled "Subscription", "Billing", or "Account"
- Click the section that displays your active plan and next renewal date
Step 3: select the cancel or manage subscription option
- Find the button or link that says "Cancel Subscription", "Manage Plan", or "View Subscription Details"
- Click it to open the subscription management panel
- Read any warnings about cancellation terms; these do not override your consumer rights
Step 4: confirm your cancellation request
- The dashboard will ask you to confirm your cancellation
- Ultra VPN may offer a discount to keep you as a customer; accept or decline as you prefer
- Click "Confirm Cancellation" or the equivalent button
- You will receive an on-screen confirmation message
Step 5: save your cancellation confirmation email
- Ultra VPN will send you a confirmation email within minutes
- This email serves as proof of your cancellation request
- Store it in a dedicated folder or take a screenshot
- Note the date and confirmation reference number if provided
If the dashboard option is unavailable
- Contact Ultra VPN support directly via live chat or email
- Use the contact details listed on their website or in your confirmation email
- State clearly: "I request cancellation of my Ultra VPN subscription effective immediately"
- Provide your account email address and current subscription plan
- Ask for written confirmation of your cancellation request
- Keep all correspondence for your records
How to cancel Ultra VPN via apple app store
If you subscribed through the Apple App Store on an iPhone or iPad, you manage and cancel your subscription through Apple's system, not Ultra VPN's website. This process takes effect immediately, though you may retain access until the end of your billing cycle.
Step 1: open the apple app store app on your device
- Tap the "App Store" icon on your iPhone, iPad, or iPod Touch home screen
- Look for the blue icon with a white stylised "A"
Step 2: navigate to your account settings
- Tap the profile icon in the top-right corner of the App Store
- This icon typically shows your initials or a generic user silhouette
- A dropdown menu appears
Step 3: select subscriptions
- Tap "Subscriptions" from the dropdown menu
- The App Store displays all your active subscriptions
- Find "Ultra VPN" in the list
Step 4: tap Ultra VPN and manage your subscription
- Tap the "Ultra VPN" entry
- A panel opens showing your plan, renewal date, and billing history
- Look for a "Cancel Subscription" button or link
- Tap it
Step 5: confirm your cancellation
- Apple will ask you to confirm the cancellation
- Tap "Confirm" or "Yes, Cancel Subscription"
- The App Store immediately records your cancellation
Step 6: verify cancellation confirmation
- Return to your Subscriptions list and check Ultra VPN's status
- It should display "Expires on [date]" rather than "Renews on [date]"
- Apple sends a confirmation email to your Apple ID email address
- Save this email as proof
How to cancel Ultra VPN via google play store
If you subscribed through Google Play Store on an Android device, you manage cancellation through Google's system. The cancellation takes effect immediately, but you typically retain access until the end of your current billing period.
Step 1: open google play on your android device
- Tap the "Google Play Store" app
- Look for the coloured "Play" icon on your home screen or app drawer
Step 2: access your account menu
- Tap your profile icon in the top-right corner
- A menu appears with account options
- Tap "Manage your Google Play account"
Step 3: go to your subscriptions
- Tap the "Subscriptions" tab near the top
- Google Play displays all active subscriptions
Step 4: find and select Ultra VPN
- Scroll through your subscriptions list and tap "Ultra VPN"
- A subscription detail page opens
Step 5: tap cancel subscription
- Look for a "Cancel subscription" button
- Tap it immediately
Step 6: confirm and follow the prompts
- Google Play may ask why you're cancelling; this is optional feedback
- Complete or skip the survey as you prefer
- Tap "Cancel Subscription" again to confirm
Step 7: confirm your cancellation status
- Return to your Subscriptions list
- Ultra VPN should show "Expires on [date]" instead of "Renews on [date]"
- Google Play sends a confirmation email to your Google account email
- Store this email as evidence of cancellation
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act grants you explicit rights when cancelling subscriptions. Understanding these rights ensures you claim refunds and stop charges you're entitled to recover.
The right to cancel and stop future charges
The Consumer Protection (Fair Trading) Act permits you to cancel any subscription service at any time. Once your cancellation is confirmed, no further charges may appear on your card or payment method. Ultra VPN must stop billing you immediately, or within one billing cycle if the renewal has already processed.
The right to a refund for unused portions
If you cancel before your renewal date and have paid for a service period you will not use, you may be entitled to a pro-rata refund. For example, if you paid S$48.36 for 12 months but cancel after 6 months, you have a legitimate claim to approximately S$24.18. This applies to direct website purchases; App Store and Google Play operate under different refund policies controlled by Apple and Google respectively.
The right to clear cancellation confirmation
Ultra VPN must provide written confirmation of your cancellation within a reasonable timeframe, typically 5 to 10 business days. This confirmation must include your cancellation request date, effective cancellation date, and confirmation that no future charges will occur. You have the right to request this confirmation in writing if it is not automatically provided.
What happens if Ultra VPN continues to charge you
If charges appear on your card after you have cancelled and received confirmation, contact your bank or payment provider immediately. Request a chargeback or dispute claim and provide your cancellation confirmation email as evidence. You may also lodge a formal complaint with the Consumers Association of Singapore (CASE), which investigates unfair billing practices and pursues refunds on your behalf.
After your cancellation: what to expect
Cancellation confirmation does not mean instant access termination. Understand what happens next so you avoid confusion about your service status and remaining time.
Access and service after cancellation
In most cases, you retain full access to Ultra VPN until the end of your current billing period. If you subscribed to a monthly plan and cancel on the 10th with a renewal date of the 20th, the service remains active until 20 September. You do not lose access early unless Ultra VPN's terms explicitly state otherwise. This grace period ensures you receive value for the time you have already paid for.
What to verify after your cancellation is confirmed
- Check your bank or credit card statement 2 to 3 business days after cancellation to confirm no new charge appears
- If a charge does appear, contact your bank immediately with your cancellation confirmation email
- Log into your Ultra VPN account (if you subscribed via website) and verify your subscription status shows "Expires on" rather than "Renews on"
- Take a screenshot for your records
- Save all cancellation confirmation emails in a dedicated folder
- These serve as evidence if billing disputes arise later
- Uninstall the Ultra VPN app if you no longer need it, though this is not mandatory
- Uninstalling does not automatically cancel your subscription
If you need to reactivate Ultra VPN
You may resubscribe to Ultra VPN at any time after cancellation. Your previous account settings and data may not transfer, so treat a new subscription as a fresh start. You are not obligated to use the same payment method or billing cycle as your original subscription.
Claiming a refund for unused service time
Your entitlement to a refund depends on whether you purchased directly from Ultra VPN's website or through Apple App Store or Google Play. Each channel operates under different refund policies.
Refunds for website purchases (direct billing)
If you subscribed via Ultra VPN's website and paid with a credit card or PayPal, you may claim a pro-rata refund if you cancel before using the full service period. Contact Ultra VPN's support team directly and state: "I have cancelled my subscription and request a pro-rata refund for the unused portion of my service." Provide your account email, original purchase date, and cancellation date. Ultra VPN's policy typically permits refunds within 14 to 30 days of cancellation, though this varies by transaction history.
Refunds via apple app store
Apple controls refunds for App Store subscriptions, not Ultra VPN directly. You must request a refund through Apple. Open your App Store, tap your profile, tap "Subscriptions", select "Ultra VPN", and look for a refund request option. Alternatively, visit Apple's refund request page on their website. Apple typically honours refund requests within 60 days of the original purchase or renewal charge. Refunds process back to your original payment method within 3 to 5 business days.
Refunds via google play store
Google Play also controls refunds independently. Open the Google Play Store app, navigate to your Subscriptions, select "Ultra VPN", and look for a refund option. You have up to 48 hours after a subscription renewal charge to request a full refund. Beyond 48 hours, refund eligibility depends on your refund history and Google's assessment of fairness. Google processes approved refunds within 5 to 10 business days.
If a refund is denied
If Ultra VPN, Apple, or Google denies your refund request, escalate to the Consumers Association of Singapore (CASE). Provide your cancellation confirmation, proof of payment, and a clear explanation of why you believe a refund is due. CASE investigates complaints, pursues refunds on your behalf, and can exert significant pressure on merchants who breach consumer protection standards.
Common cancellation mistakes and how to avoid them
Cancellation confusion often stems from misidentifying your purchase channel or failing to confirm that charges have actually stopped. These mistakes are easily preventable if you follow the steps outlined here carefully.
Mistake 1: cancelling through the wrong channel
The most frequent error is cancelling through Ultra VPN's website when your subscription actually runs through Apple App Store or Google Play, or vice versa. This leaves your subscription active and your card exposed to continued charges. Always verify your purchase method by checking your original confirmation email before you proceed with cancellation.
Mistake 2: deleting the app instead of cancelling the subscription
Uninstalling Ultra VPN from your phone does not cancel your subscription. The recurring charge continues to process on your card every billing cycle, and you receive no warning. You must explicitly cancel through your account dashboard or payment provider. Uninstalling is a separate step that happens after cancellation, not before.
Mistake 3: not saving cancellation confirmation
Without written cancellation confirmation, you have no evidence if billing disputes arise later. Screenshot every confirmation message and save all cancellation emails to a dedicated folder. These documents protect you if you need to file a dispute with your bank or lodge a complaint with CASE.
Mistake 4: assuming your renewal date changes after cancellation
Cancellation does not alter your renewal date. You retain access until the originally scheduled renewal date passes. If you cancel on the 10th with a renewal date of the 25th, the service expires on the 25th, not immediately. Plan your cancellation accordingly so you avoid paying for unused time.
Mistake 5: ignoring post-cancellation billing activity
Check your bank or credit card statement 2 to 3 days after cancellation to confirm that no new charge has appeared. If one does, contact your bank immediately with your cancellation confirmation email and request a chargeback. Waiting longer reduces your dispute window and makes the investigation harder.
Cancellation checklist to confirm your request succeeded
Use this checklist to verify that your cancellation was processed correctly and that your account is safe from future charges.
| Action | Completed | Notes |
|---|---|---|
| I identified my purchase channel (website, App Store, or Google Play) | Yes / No | Check your confirmation email or bank statement to verify |
| I cancelled through the correct channel | Yes / No | Mismatched channels leave your subscription active |
| I received written cancellation confirmation | Yes / No | Store emails and screenshots in a dedicated folder |
| I noted my cancellation date and confirmation reference number | Yes / No | Use this information if disputes arise later |
| I verified my subscription status shows "Expires on" instead of "Renews on" | Yes / No | Log in to your account dashboard to confirm |
| I checked my bank or credit card statement for unwanted charges 3 days after cancellation | Yes / No | Contact your bank if an unexpected charge appears |
Comparing Ultra VPN to alternatives before you decide
Before you cancel entirely, consider whether a different VPN service might better suit your needs. This table compares Ultra VPN to popular alternatives available in Singapore.
| VPN service | Monthly cost (SGD) | No-logs policy | Server count | Best for |
|---|---|---|---|---|
| Ultra VPN | S$10.80 | Yes | 50+ | Budget-conscious users |
| ExpressVPN | S$15.50 | Yes | 3000+ | Speed and reliability |
| NordVPN | S$5.49 | Yes | 5000+ | Large server network |
| Surfshark | S$3.99 | Yes | 3000+ | Unlimited simultaneous connections |
| ProtonVPN | S$6.99 | Yes | 3000+ | Privacy-focused users |
Many competing services offer longer trial periods, better server performance, or lower long-term costs. If you cancel Ultra VPN but remain interested in VPN protection, test a competitor's free trial before committing to a new subscription.
Contacting Ultra VPN support if cancellation fails
If you complete the cancellation steps outlined above but continue to receive charges or cannot access your account, contact Ultra VPN support directly. They maintain a registered office in London, and correspondence should reference your account details clearly.
Ultra VPN contact information
Ultra VPN provides live chat support (availability varies by time zone) and email support. Check your original confirmation email or the Ultra VPN website for current contact details. When you contact them, provide your account email address, subscription plan, original purchase date, and a clear statement of your issue. Request written confirmation of any cancellation or refund decisions.
If Ultra VPN does not respond or refuses your cancellation
If Ultra VPN ignores your cancellation request or disputes your claim to a refund without valid cause, escalate your complaint to the Consumers Association of Singapore (CASE). CASE investigates unfair billing practices, pursues refunds on your behalf, and can compel merchants to comply with consumer protection standards. You can lodge a complaint at www.case.org.sg or by telephone.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds across VPN, streaming, and software platforms. If you face ongoing difficulty with Ultra VPN or wish to explore managed cancellation assistance, Yafee specialises in navigating complex subscription cancellations on your behalf. Visit Yafee at yafee.com to learn how our service works and how Yafee can streamline your cancellation process within days.
Final summary: your action plan
Cancelling Ultra VPN in Singapore is straightforward once you identify your purchase channel and follow the correct procedural steps. Your consumer rights under the Consumer Protection (Fair Trading) Act protect you against automatic renewals and unfair billing, provided you take action promptly.
To recap: identify where you subscribed (website, App Store, or Google Play), navigate to your subscription settings, confirm your cancellation, and save all confirmation emails. Monitor your bank statement for 3 to 5 days to verify that no unwanted charges appear. If billing continues or your refund request is denied, contact CASE for formal complaint investigation.
Yafee understands that subscription cancellation can be frustrating, which is why we provide step-by-step guidance on every cancellation scenario. If you prefer expert assistance, Yafee manages the entire cancellation process on your behalf, from initial contact through final refund receipt. Whether you choose to self-cancel or use Yafee's managed service, your right to cancel is absolute and enforceable under Singapore law. Act today to stop unwanted charges and reclaim control of your subscription spending.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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