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Cancel Scanguard: The Right Way to End Your Subscription
How to cancel Scanguard in singapore: your complete legal guide and step-by-step process
Why you might cancel Scanguard and what you need to know
Scanguard positions itself as an integrated security and VPN solution, combining antivirus scanning, privacy encryption, and device optimization into a single subscription package. Many Singapore consumers purchase through Apple's App Store, Google Play, or directly via Scanguard's website.
Your reasons for cancelling are entirely valid: the service may overlap with tools you already own, the recurring charge no longer justifies the features you use, or you've found a more cost-effective alternative. Whatever your motivation, Singapore law grants you specific protections when you end a digital subscription.
Yafee specializes in helping Singapore consumers navigate subscription cancellations with clarity and confidence. This guide walks you through every cancellation method available to you, your statutory rights under Singapore consumer law, refund eligibility, and the exact steps to take action-whether you purchased directly or through an app platform.
When cancellation becomes the right choice
You should consider cancelling Scanguard if your subscription renewed without explicit consent, if you've discovered cheaper or more specialized alternatives, or if you simply don't engage with the features enough to justify the monthly or annual fee. Some users also cancel after discovering that their device's built-in security suffices for their needs.
What happens to your account and data after cancellation
Ending your Scanguard subscription stops all future billing immediately. However, cancellation does not automatically erase your personal data or account login. Your VPN and malware scanner cease functioning once your current billing period expires, but Scanguard retains your account information unless you explicitly request data deletion. You retain the right to request complete account deletion under Singapore's Personal Data Protection Act (PDPA).
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) establishes your legal foundation for cancelling digital services and claiming refunds when a service fails to meet its promises.
The statutory cooling-off period
When you purchase Scanguard directly from their website, you enjoy a 14-day cooling-off period starting from your purchase date. This window applies regardless of your subscription term (monthly, quarterly, annual, or biannual). Within this timeframe, you may cancel and request a full refund without providing a reason. Scanguard's own money-back guarantee aligns with this legal requirement, though you must initiate the cancellation request yourself.
Your legal position: The CPFTA grants this right automatically; Scanguard cannot impose additional conditions (such as mandatory deactivation fees or proof of service deficiency) to block your refund claim during the cooling-off window.
Retain your original purchase receipt and confirmation email. Should Scanguard dispute your refund, these documents prove your purchase date and form the basis of an escalation to the Singapore Consumer Association (CASE) or the Ministry of Trade and Industry (MTI).
Purchases through apple app store or google play
If you acquired Scanguard via Apple App Store or Google Play, the refund policy of those platforms supersedes Scanguard's own policy. Apple and Google manage the refund request, not Scanguard. You must contact Apple or Google directly within their specified window-typically 14 to 90 days depending on app type and circumstances. Both platforms permit refund requests for accidental purchase, service quality issues, or change of mind.
Launch the App Store or Google Play app, navigate to your purchase history, select Scanguard, and request a refund. Provide a clear reason (for example, "service quality does not meet description" or "accidental purchase"). Apple and Google process these requests within 48 hours in most cases.
What to do if Scanguard refuses your refund claim
If Scanguard denies your refund without legitimate justification, or if you believe the service was misrepresented, escalate to the Singapore Consumer Association (CASE). CASE investigates complaints at no cost to you and can mediate disputes between consumer and business.
Contact CASE via their website or telephone 6100 0315. Prepare your cancellation request, all correspondence with Scanguard, your purchase receipt, and a written summary of your complaint. CASE typically investigates within 30 days and can compel Scanguard to issue a refund if your claim has merit under the CPFTA.
How to cancel Scanguard from their website
Cancellation via Scanguard's website is the most direct method and typically takes fewer than five minutes.
Step 1: log into your Scanguard account
Visit Scanguard's official website and click the login link (usually located in the upper right corner). Enter your email address and password. If you've forgotten your password, click the "Forgot Password" link and follow the email reset instructions.
Step 2: navigate to account settings or subscription management
Once logged in, look for a menu item labeled "Account," "Billing," "My Subscription," or "Settings." Different versions of Scanguard's website may use slightly different labels, but this section always appears in the main navigation or user profile dropdown. Click it to access your subscription details.
Step 3: locate and select the cancellation option
Within the subscription or account section, you will see your active plan, the renewal date, and a "Cancel Subscription" or "End Plan" button. Click this button. Scanguard may display a confirmation dialog asking why you're cancelling (optional to complete) and reminding you of your remaining access period.
Step 4: confirm the cancellation
Read the confirmation message carefully. Scanguard will specify the exact date your service ends (typically the end of your current billing cycle) and confirm that all future charges have been cancelled. Click the final "Confirm Cancellation" or "Yes, Cancel My Subscription" button.
Step 5: save your confirmation email
Scanguard sends a cancellation confirmation email to your registered address within moments. Download or screenshot this email for your records. Include the confirmation number, cancellation date, and service end date. This email serves as proof of cancellation if you later dispute a charge or file a complaint with CASE.
How to cancel Scanguard via apple app store
If you subscribed through the App Store on your iPhone, iPad, or Mac, cancellation occurs entirely within Apple's ecosystem.
Step 1: open settings on your iOS device
On your iPhone or iPad, launch the Settings app. Scroll down and tap "App Store" (the blue icon labeled "App Store").
Step 2: access your apple ID account page
At the top of the App Store section, tap your Apple ID profile picture or initials. Select "View Apple ID" and authenticate with Face ID, Touch ID, or your Apple ID password if prompted.
Step 3: navigate to subscriptions
On your Apple ID account page, tap "Subscriptions." A list of all active app subscriptions appears. Locate "Scanguard" in this list.
Step 4: open scanguard's subscription details
Tap "Scanguard" to view your subscription plan, renewal date, and available options. The screen displays your next billing date and the option to "Edit Subscription" or "Cancel Subscription."
Step 5: confirm cancellation
Tap "Cancel Subscription" (or "Edit Subscription" followed by "Cancel Subscription" if the layout differs). Apple prompts you to confirm. Select "Confirm" or "Yes, Cancel." Your subscription ends at the conclusion of your current billing period; Apple does not prorate or refund the remainder of your cycle.
Step 6: request a refund if appropriate
If you purchased Scanguard fewer than 14 days ago, or if you believe the service is defective or misrepresented, tap "Report a Problem" on the subscription page. Select "Request a Refund," choose your reason, and submit. Apple reviews the request within 48 hours. If approved, the refund posts to your original payment method.
How to cancel Scanguard via google play
Cancellation through Google Play on Android devices follows a parallel process to the App Store method.
Step 1: open the google play store app
Launch Google Play Store on your Android phone or tablet. Tap your profile icon (usually a circle containing your initial or profile picture) in the top right corner.
Step 2: access your account and subscriptions
Select "Manage Your Google Account" or "Payments and Subscriptions" from the menu. A new screen displays your account overview. Tap the "Subscriptions" tab at the top.
Step 3: find Scanguard in your active subscriptions
A list of all active subscriptions appears. Scroll to locate "Scanguard." Tap it to open the subscription details page.
Step 4: cancel the subscription
On the Scanguard subscription page, you see your plan, renewal date, and cancellation option. Tap "Cancel Subscription." Google Play asks you to confirm and may offer a retention offer (discount or extended trial). Decline this offer if you wish to proceed. Tap "Cancel Subscription" again to finalize.
Step 5: request a refund if within the refund window
If you purchased within the last 48 hours or believe the service is defective, tap the three-dot menu on the subscription details page and select "Request a Refund." Explain your reason (accidental purchase, service quality, or change of mind) and submit. Google reviews refund requests within 24 to 48 hours.
Refund eligibility and timeline
Your eligibility for a refund depends on when you purchased and your reason for cancellation.
Direct website purchases
Scanguard refunds the full subscription price if you cancel within 14 days of purchase, regardless of reason. After 14 days, refund eligibility depends on service quality. If Scanguard's VPN or malware scanner fails to function as advertised, or if the service caused device performance issues, you may request a refund under the CPFTA by contacting [email protected] and escalating to CASE if refused.
App store refunds
Apple typically refunds app subscriptions for purchases made within the last 14 to 90 days if you request via "Report a Problem." Refunds process within 5 to 10 business days and credit your original payment method or Apple Account balance.
Google play refunds
Google Play grants refunds for subscriptions cancelled within 48 hours of purchase or if you report a service defect. Refunds typically appear in your Google Play balance or linked payment account within 5 to 7 business days.
Timeline expectations
Cancellation takes effect immediately when you confirm, but your service remains active until the end of your current billing period. Refunds do not apply to the remainder of your billing cycle unless you purchased very recently (within 14 days) or the service is defective. Plan for 7 to 10 business days for refund processing.
What happens after you cancel Scanguard
Cancelling your subscription triggers a defined sequence of events in your account and on your devices.
Your access and service status
Once you confirm cancellation, Scanguard stops processing future payments immediately. Your account remains active and accessible until your current billing period ends. The VPN tunnel and malware scanner continue functioning through the end of your paid cycle. After that date, these features deactivate, and you lose access unless you resubscribe.
Removing Scanguard from your devices
Cancellation does not automatically uninstall the Scanguard app. You must manually remove it from each device. On iOS, press and hold the Scanguard app icon, select "Remove App," and confirm deletion. On Android, go to Settings > Apps, select Scanguard, tap "Uninstall," and confirm. On Mac or Windows, use your system's application removal tool (Finder on Mac, Control Panel on Windows) or the Scanguard uninstaller if one was included.
Data retention and deletion requests
Scanguard retains your account information and device logs even after cancellation, as permitted by their Privacy Policy. If you wish to erase all personal data associated with your account, submit a deletion request to [email protected] under the Personal Data Protection Act (PDPA). Reference your account email, subscription ID, and the date of cancellation. Scanguard must respond within 30 days and delete your data within 60 days unless a legal obligation requires retention.
Common mistakes to avoid when cancelling Scanguard
Cancelling a subscription may seem straightforward, but several missteps can delay your process or cost you a refund.
Assuming auto-renewal has stopped
Many users believe that cancelling their account automatically prevents renewal. This is false. You must explicitly cancel the subscription in your account settings or payment platform. Simply deleting the app does not prevent Scanguard from billing you again.
Missing the 14-day refund window
The statutory cooling-off period is 14 days from purchase, not from your first use. If you purchase Scanguard but wait 21 days to cancel, your right to an automatic refund lapses (unless you can prove a service defect). Mark your purchase date on a calendar and initiate cancellation within two weeks if you want a guaranteed refund.
Failing to save your confirmation
Once you cancel, always retain the confirmation email, screenshot, or reference number. If Scanguard charges you after cancellation, this documentation proves you cancelled and strengthens your dispute claim with your bank or credit card company.
Requesting refunds from the wrong entity
If you purchased via App Store, contact Apple, not Scanguard. If you purchased via Google Play, contact Google, not Scanguard. Scanguard has no authority to process refunds for platform purchases; Yafee recommends directing all platform-based refund requests to the platform itself.
Not following up if denied
If Scanguard refuses your cancellation or refund request without valid reason, escalate immediately to CASE rather than accepting the denial. Many users give up after the first "no," but CASE's mediation process often reverses unfair denials at no cost to you.
Pricing and subscription plans at a glance
Understanding Scanguard's cost structure helps you confirm whether you're cancelling the right plan and calculate potential refund amounts.
| Plan type | Billing frequency | Approximate SGD cost | Cancellation deadline for 14-day refund |
|---|---|---|---|
| Monthly | Monthly | SGD 12.99 | 14 days from purchase |
| Quarterly | Every 3 months | SGD 29.99 | 14 days from purchase |
| Annual | Every 12 months | SGD 79.99 | 14 days from purchase |
| Biannual | Every 24 months | SGD 139.99 | 14 days from purchase |
| Trial (if offered) | Varies | Free or discounted | Before first charge |
Annual and biannual plans offer the lowest per-month cost but lock you into longer commitments. If you're uncertain whether Scanguard suits your needs, purchase a monthly plan first to test the service; if you decide to cancel within 14 days, you recover your full investment.
Addressing scanguard's refusal or delays
Most refund requests succeed, but some users encounter resistance from Scanguard support.
Scanguard claims the cooling-off period has expired
If Scanguard refuses your refund by asserting that 14 days have passed, respond with your original purchase receipt showing the exact purchase date and time. Under the CPFTA, the 14-day period begins from the purchase moment, not from first use or account activation. If Scanguard still refuses, escalate to CASE with your receipt attached.
Scanguard alleges you used the service extensively
Scanguard may argue that you've used the VPN or security features, making a refund inappropriate. This argument is legally unfounded. The CPFTA grants you the unconditional cooling-off right to cancel and refund during the 14-day window, regardless of usage. Yafee advises you to stand firm and escalate to CASE or your credit card company if Scanguard persists in this claim.
Refund payment is delayed
If Scanguard approves your refund but doesn't process payment within 10 business days, send a follow-up email to [email protected] requesting confirmation of the refund transaction date and method. Request a reference number. If another 5 business days pass with no refund, contact your credit card company or bank and file a chargeback dispute; provide your cancellation confirmation and all correspondence with Scanguard.
Escalation to CASE and regulatory bodies
Singapore Consumer Association (CASE) mediates disputes between consumer and vendor free of charge. Submit your complaint at case.org.sg or phone 6100 0315. Provide your purchase receipt, cancellation confirmation, refund denial letter (if applicable), and a chronological summary of events. CASE investigates within 30 days and can compel Scanguard to refund if your claim meets CPFTA standards.
If CASE's mediation fails, escalate to the Ministry of Trade and Industry (MTI) or file a claim in the Small Claims Tribunal (SCT) if your refund amount is under SGD 10,000. Both bodies enforce consumer protection law and can impose penalties on Scanguard for unfair practices.
Checklist: ensure your cancellation is complete and documented
Use this checklist to confirm that your cancellation is valid and fully documented.
| Task | Status | Notes |
|---|---|---|
| Confirm cancellation method (website, App Store, or Google Play) | ☐ Complete | Ensures you follow the right cancellation process |
| Save cancellation confirmation email or screenshot | ☐ Complete | Proof of cancellation date and service end date |
| Verify no charges post-cancellation | ☐ Complete | Check your bank or payment platform within 7 days |
| File refund request if within 14-day window | ☐ Complete | Submit before the deadline expires |
| Follow up on refund status after 10 business days | ☐ Complete | Request confirmation if payment is delayed |
| Escalate to CASE if refund is denied | ☐ Complete (if needed) | CASE mediation is free and effective |
Contact information for Scanguard support and escalation
Scanguard operates primarily through email-based support. For cancellation inquiries and refund requests, use the following contact methods.
Scanguard primary support address
Email: [email protected]
When you email Scanguard, include your full name, registered email address, subscription ID (if visible in your account), the date you purchased, and the specific cancellation or refund request. Keep your message clear and factual. Scanguard typically responds within 48 to 72 hours. Save all correspondence for potential escalation.
Scanguard privacy and data deletion requests
For requests to delete your personal data under the PDPA, email: [email protected]
Include your account email and the date of your cancellation. Scanguard must acknowledge your request within 30 days and delete your data within 60 days unless a legal basis for retention exists.
Singapore consumer association (CASE)
Website: case.org.sg
Phone: 6100 0315
Filing a complaint with CASE is free and requires no legal representation. CASE will investigate your dispute, contact Scanguard on your behalf, and mediate a resolution. If mediation fails, CASE can refer your case to the Small Claims Tribunal.
Ministry of trade and industry (MTI)
Website: mti.gov.sg
If CASE's mediation is unsuccessful or if you prefer direct regulatory action, file a complaint with MTI's Consumer Protection branch. MTI enforces the CPFTA and investigates unfair trading practices.
Ensure your rights are protected: your next steps
Cancelling Scanguard is a straightforward process when you know your rights and follow the correct procedure for your purchase platform. Whether you bought directly, via App Store, or through Google Play, you have clear statutory protections under Singapore's Consumer Protection (Fair Trading) Act and a 14-day cooling-off period that entitles you to a refund.
Document every step: save your purchase receipt, cancellation confirmation, and any support correspondence. If Scanguard refuses your cancellation or refund, escalate to CASE immediately. Yafee has helped thousands of Singapore consumers cancel unwanted subscriptions and recover refunds by following these exact steps and leveraging Singapore's consumer protection framework.
Act now if you've decided to cancel. The 14-day refund window closes quickly, and delays cost money. Navigate to your account, confirm your cancellation, and retain your proof of cancellation. If you face resistance, remember that CASE and MTI exist specifically to protect your rights. Your decision to cancel Scanguard is valid, and Singapore law stands behind you.