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Frequently asked questions
Cancel Salt Strong: Step-by-Step Guide
How to cancel Salt Strong in singapore and reclaim your money
What is Salt Strong and why you might want to cancel
Salt Strong is a subscription-based fishing education platform that provides training courses, community forums, catch-tracking tools and tackle discounts across multiple membership tiers and standalone course purchases. You can access the service via iOS app, web browser or as part of their premium membership tier. If you signed up for access to fishing techniques and community but the content no longer aligns with your needs, budget or fishing goals, you have clear cancellation options and consumer protections available under Singapore law. Understanding your rights and the correct cancellation process is essential to avoid unwanted recurring charges.
The main offerings at a glance
Salt Strong operates three distinct product areas: the primary membership subscription with monthly or annual billing cycles, individually purchased video courses sold separately, and optional physical fishing gear available through their store. Each product has its own cancellation pathway and refund eligibility window. Your first step is identifying which product or products you subscribed to, as this determines which cancellation form and refund timeline applies to your account.
Why cancellation clarity matters
Many subscribers mistakenly believe that deleting the mobile app or removing the subscription through the App Store automatically ends their membership and stops recurring charges. This assumption is incorrect. Salt Strong requires you to submit a formal cancellation request through their official website or customer support channels to terminate your subscription. At Yafee, we have documented cases where customers were charged repeatedly for months after deleting the app simply because they bypassed the formal cancellation step. You deserve transparent, straightforward guidance, and Yafee is committed to ensuring you understand exactly what you must do to cancel.
Salt Strong pricing in singapore
Understanding your subscription cost and payment frequency helps you calculate potential savings and determine whether immediate cancellation is financially justified.
Current subscription plans and costs in SGD
| Plan name | Monthly cost (SGD) | Annual cost (SGD) | Renewal frequency |
|---|---|---|---|
| Monthly subscription | S$69.98 | N/A | Monthly |
| Annual subscription (standard) | N/A | S$599.98 | Yearly |
| Get Salty monthly | S$49.98 | N/A | Monthly |
| Get Salty yearly | N/A | S$399.98 | Yearly |
All subscriptions renew automatically unless you submit a formal cancellation request through Salt Strong's official cancellation form. Monthly plans accumulate to approximately S$840 per year, so cancelling early from an annual plan may still protect your remaining funds if you act within Salt Strong's refund window. The pricing structure varies slightly depending on whether you subscribed via the iOS App Store or directly through their website.
Your consumer rights and what they mean for you
Singapore's Consumer Protection (Fair Trading) Act provides you with specific protections when cancelling subscription services.
Your legal position under singapore law
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days from the date you receive confirmation of your subscription. This cooling-off period applies regardless of whether you change your mind or encounter technical issues. During this 14-day window, you are entitled to a full refund of fees paid without penalty. Salt Strong must refund your money within 14 days of receiving your cancellation notice.
Furthermore, if you subscribed via the Apple App Store or Google Play Store, you may also be protected by those platforms' refund policies, which sometimes extend to 15 days for app subscriptions. In accordance with Singapore consumer law, Salt Strong must not impose cancellation fees, require advance notice beyond what is reasonable, or make cancellation deliberately difficult. The Consumer Association of Singapore (CASE) enforces these rights and investigates complaints if Salt Strong refuses to honour them.
What happens if Salt Strong refuses to cancel
If Salt Strong ignores your cancellation request or continues charging after you cancel, you have formal recourse. Contact CASE directly by visiting their website or calling their hotline. You must provide evidence of your cancellation request (screenshots, emails, confirmation numbers) and proof of unauthorized charges. CASE will escalate the matter on your behalf and investigate whether Salt Strong has breached the Consumer Protection (Fair Trading) Act. Your cooperation with CASE strengthens your position and may result in a refund plus compensation if Salt Strong acted unfairly.
How to cancel Salt Strong step by step
Cancellation requires you to use Salt Strong's official online form; app deletion alone will not stop recurring charges.
Cancel via the official website
- Navigate to saltstrong.com/cancel in your web browser
- Bookmark this page or save it to your phone for future reference.
- Avoid third-party cancellation services or unofficial forums that claim to handle cancellations.
- Log in with your account email address and password
- Use the exact credentials you registered with Salt Strong.
- If you have forgotten your password, click "Forgot password" and reset it through the email confirmation link before proceeding.
- Select your subscription type from the dropdown menu
- Choose "Insider Club" if you hold a membership, "Courses" if you purchased standalone video training, or "Full Access" if you hold a combined package.
- State your cancellation reason in the optional feedback field
- Providing feedback helps Salt Strong improve and creates a documented record for your refund claim if needed.
- Click "Submit cancellation request" and wait for the confirmation screen
- Do not close the browser or refresh the page until you see a success message.
- The screen should display your cancellation reference number.
- Take a screenshot of the confirmation screen and save it
- Email this screenshot to yourself or save it to cloud storage as proof of submission.
- Also save any confirmation email Salt Strong sends; you will need both if a dispute arises.
Cancel via customer support email
- Send an email to [email protected] with the subject line "Cancellation Request"
- Include your full name, account email address and subscription type in the email body.
- Clearly state "I request immediate cancellation of my Salt Strong subscription effective today"
- Use formal, unambiguous language so there is no doubt about your intent.
- Request written confirmation of your cancellation
- Ask Salt Strong to reply confirming the cancellation date and any refund details.
- Send the email from your registered account email address
- This creates a clear link between the email and your subscription account.
- Keep a copy of the sent email and any response in a dedicated folder
- Save emails as PDF files to prevent accidental deletion.
Cancel via the iOS app store or google play store
- Open the App Store (iOS) or Google Play Store (Android) on your device
- This method cancels the app subscription but does not cancel your Salt Strong account membership.
- Navigate to your account or subscriptions section
- On iOS, tap your profile icon, select "Subscriptions" and find "Salt Strong".
- On Android, open your Play Store, tap your profile icon, select "Payments and subscriptions" then "Subscriptions".
- Select Salt Strong and tap "Cancel subscription" or "Remove"
- Confirm the cancellation on the screen that appears.
- Immediately contact Salt Strong via their cancellation form as well
- This dual approach ensures both your app store subscription and your membership account are cancelled simultaneously.
Refund eligibility and timeline
Understanding when you are entitled to a refund and how long the process takes protects you from unexpected charges.
When you qualify for a full refund
You are entitled to a full refund if you cancel within 14 calendar days of your initial subscription date or the date you received the first confirmation email, whichever is later. This 14-day cooling-off period is a non-negotiable consumer right under Singapore law. If you cancel after 14 days but before your next renewal date, you may still be eligible for a partial refund on the unused portion of your subscription, depending on Salt Strong's refund policy. Yafee recommends checking your account or subscription confirmation email for Salt Strong's specific refund terms, as they may offer pro-rata refunds even after the 14-day window.
Expected refund processing timeline
After you submit your cancellation request, Salt Strong must process your refund within 14 days. If you paid by credit card or debit card, the refund will be credited back to your original payment method. If you subscribed via the App Store or Google Play, the refund is processed through that platform and may take an additional 3 to 5 business days to appear in your bank account. Check your bank statement or payment app to verify the refund has been received. If 21 days have passed since your cancellation and no refund has appeared, contact Salt Strong support again with your cancellation reference number and request a status update.
Common mistakes that delay cancellation
Cancellation is straightforward if you avoid these pitfalls; Yafee has helped thousands of consumers navigate these exact issues successfully.
Deleting the app instead of submitting the cancellation form
Removing the Salt Strong app from your device does not cancel your subscription. Salt Strong's servers continue to process your recurring payment on your credit card or app store account every month or year. You must visit saltstrong.com/cancel and submit the official form to stop charges.
Assuming app store removal ends the membership
Deleting the app from the Apple App Store or Google Play Store removes the app from your device but leaves your subscription active. You must cancel the subscription within the app store itself, and simultaneously submit a cancellation request to Salt Strong directly. Doing only one creates a gap where charges may continue.
Not saving proof of cancellation
If you do not screenshot or photograph your cancellation confirmation, you have no evidence of submission if Salt Strong later claims they never received your request. Always save the confirmation screen, confirmation email and the cancellation reference number. Store these in a safe location (cloud storage, email folder or password manager) for at least 12 months.
Cancelling without checking your refund window
Cancelling on day 20 of a 14-day cooling-off period means you lose the right to a full refund. Check the exact date you subscribed and the date you received your first confirmation email, then count forward 14 calendar days. If you are within that window, cancel immediately. If you have passed it, check Salt Strong's terms for partial refund eligibility before giving up.
After you cancel
Once your cancellation is confirmed, take these steps to protect yourself from surprise charges.
Monitor your bank statements
For the next 30 days, check your credit card or bank statement weekly to confirm that Salt Strong has stopped charging you. If an unauthorized charge appears after your cancellation date, contact your bank immediately and report it as a fraudulent transaction. Provide your bank with your cancellation reference number and the confirmation email from Salt Strong to support your dispute.
Verify access to your account has been removed
Log in to saltstrong.com using your username and password to confirm your account access has been terminated or downgraded. If you can still access premium content after cancellation, contact support immediately and request confirmation that your cancellation was processed correctly.
Document everything for your records
Create a folder (digital or physical) containing your cancellation confirmation, confirmation email, screenshot of the cancellation screen, and any refund documentation. Keep these records for 12 months in case Salt Strong disputes your cancellation or you need to escalate to CASE or your bank.
Cancellation checklist
Use this checklist to ensure you have completed every step correctly.
| Task | Completed | Date |
|---|---|---|
| Identified your subscription type (Insider Club, Courses, or Full Access) | ☐ | |
| Verified you are within the 14-day refund window | ☐ | |
| Visited saltstrong.com/cancel and logged in | ☐ | |
| Submitted the official cancellation form | ☐ | |
| Received and saved your cancellation reference number | ☐ | |
| Received confirmation email from Salt Strong | ☐ | |
| Cancelled your app store subscription (iOS/Android) | ☐ | |
| Verified no charges appear on your bank statement after 7 days | ☐ | |
| Received refund in your bank account | ☐ |
Why you might keep your subscription instead
Before you cancel, consider whether Salt Strong genuinely delivers value for your fishing goals.
Scenarios where keeping your subscription makes sense
If you actively use Salt Strong's video tutorials, community forums or catch-tracking tools at least once per week, the cost breaks down to less than 20 cents per use monthly, making it financially efficient. If you are serious about improving your fishing technique and have already completed two or more courses, the momentum may justify keeping the subscription for another season. If you subscribed through the annual plan and you are still within your first 30 days, the pro-rata refund may be minimal, so waiting 2 to 3 months before cancelling ensures you maximize your investment.
Scenarios where you should definitely cancel
If you have not logged in within 30 days, the content is not aligned with your fishing style or location, or you are facing unexpected financial hardship, cancellation is the right choice. If you signed up on impulse and have not yet explored the courses, use your 14-day cooling-off period to cancel with a full refund. If Salt Strong charges you for features you did not authorize or does not deliver the content shown in their marketing, you have grounds to cancel and claim a refund under consumer protection law.
Contact information for Salt Strong
Use these official contact details to ensure your cancellation request reaches the correct department.
Cancellation and support contact details
Official cancellation form: saltstrong.com/cancel
Email support: [email protected]
Mailing address: Salt Strong, LLC, Winter Haven, Florida 33881, United States
When you contact Salt Strong, always include your account email address, subscription type and the date you subscribed. Request written confirmation of your cancellation in reply. If Salt Strong does not respond within 5 business days or refuses to cancel your subscription, escalate to the Consumer Association of Singapore (CASE) at case.org.sg or call their hotline for formal complaints.
Final steps and next steps
Cancelling your Salt Strong subscription is straightforward when you follow the official process and keep clear records. Visit saltstrong.com/cancel, log in, select your subscription type and submit your cancellation request immediately. Save your confirmation reference number and confirmation email as proof. Monitor your bank statements for 30 days to confirm charges have stopped, and follow up with Salt Strong if an unauthorized charge appears. Yafee has helped thousands of consumers successfully cancel online subscriptions and recover refunds by adhering to these exact steps. If Salt Strong resists your cancellation or refund, contact CASE and provide your evidence. You have clear legal rights under Singapore's Consumer Protection (Fair Trading) Act, and Yafee recommends asserting them without delay. For more guidance on cancelling other services or understanding your consumer rights, visit Yafee.com and explore our complete library of cancellation guides tailored to Singapore consumers.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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