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Frequently asked questions
Cancel Ivacy: The Right Way to Avoid Charges
How to cancel Ivacy in singapore and avoid unexpected renewal charges
What Ivacy is and why cancellation matters
Ivacy is a subscription-based virtual private network (VPN) service that encrypts your internet traffic and masks your IP address, allowing you to enhance privacy and access geographically restricted content. The service operates across multiple devices through mobile and desktop applications available via the App Store, Google Play, and direct purchase from their website.
You might decide to cancel Ivacy because the service no longer meets your needs, you have found a superior alternative, you experience performance issues, or you simply wish to reduce your monthly digital expenses. Whatever your reason, cancelling correctly and on time protects your budget and maximises your chances of recovering your money under Singapore's consumer protection framework. At Yafee, we guide you through every cancellation method, explain your legal rights, and help you avoid costly mistakes.
When you should cancel Ivacy
Act quickly if you no longer require VPN protection, prefer another provider, or want to halt recurring charges. Ivacy offers refund windows that vary by plan: 7 days for monthly subscriptions and 30 days for annual and multi-year plans. Initiating cancellation within these windows is essential to recover your money.
What this guide covers
This guide walks you through every cancellation method available to Singapore customers, explains what happens to your access after you cancel, clarifies your refund eligibility, outlines your consumer rights under Singapore law, and identifies common mistakes that delay cancellations or cost you a refund. Yafee has compiled this information to give you complete control over your account.
Ivacy pricing plans available in singapore
Below are the current verified pricing tiers for Ivacy subscriptions available to Singapore customers, displayed in SGD.
| Plan | Price (SGD) | Billing period | Monthly equivalent | Refund window |
|---|---|---|---|---|
| Monthly subscription | $13.99 | 1 month | $13.99 | 7 days |
| Annual subscription | $74.99 | 12 months | $6.25 | 30 days |
| 5-year subscription (best value) | $99.99 | 60 months | $1.67 | 30 days |
| 2-year subscription | $44.99 | 24 months | $1.88 | 30 days |
Longer-term plans deliver significantly lower monthly costs but require larger upfront commitments. This makes understanding your cancellation options and refund windows critically important, especially for annual and multi-year subscriptions. Yafee recommends reviewing the refund deadline before purchasing any plan.
How to cancel Ivacy via the app store (iOS)
If you purchased your Ivacy subscription through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription management system rather than through the Ivacy app itself.
Step 1: open settings on your device
Locate the Settings app on your home screen and tap it. The Settings app carries a gear icon.
Step 2: navigate to your apple ID profile
Tap your Apple ID name at the top of the Settings menu. This opens your account profile screen where you can manage all linked services.
Step 3: select subscriptions
Choose Subscriptions from the menu. This displays all active and expired subscriptions linked to your Apple account.
Step 4: find Ivacy in your subscriptions list
Locate Ivacy in the subscriptions list and tap it. The screen will display your current plan, renewal date, and price.
Step 5: initiate cancellation
Tap Cancel Subscription. Apple will ask you to confirm and optionally select your reason for cancellation. Providing a reason helps Apple improve its services, though this step is optional.
Step 6: confirm cancellation and save proof
Confirm the cancellation. Apple will send you a confirmation email; save this message for your records and retain it until your refund appears in your account.
You retain access to Ivacy until the end of your current billing period, even after you cancel. If you cancel on day 5 of a 30-day cycle, you keep VPN access for the remaining 25 days. Deleting the Ivacy app from your device does not cancel your subscription; you must follow the steps above.
How to cancel Ivacy via google play (Android)
If you purchased Ivacy through Google Play on an Android device, you must cancel through Google Play's subscription management system.
Step 1: open google play on your android device
Launch the Google Play Store app on your Android phone or tablet.
Step 2: access your account menu
Tap the profile icon in the top-right corner, then select Payments and subscriptions.
Step 3: navigate to active subscriptions
Choose Subscriptions. This shows all active subscriptions tied to your Google account.
Step 4: select Ivacy from the list
Tap Ivacy to open your subscription details, which display your current plan, renewal date, and billing amount.
Step 5: cancel the subscription
Tap Cancel subscription. Google Play will present a cancellation confirmation screen and may ask why you are cancelling.
Step 6: confirm and document your cancellation
Confirm the cancellation. Google will send you a confirmation email; save this email as proof of your cancellation request.
Your VPN access continues until your current billing period ends. You do not lose service immediately after cancelling.
How to cancel Ivacy via their official website
If you purchased Ivacy directly from their website using a credit card or other payment method, you must cancel through your account dashboard.
Step 1: log in to your Ivacy account
Visit the Ivacy website and log in using your email address and password.
Step 2: navigate to account settings
Locate the account settings or profile section, typically found in the top menu or account dropdown.
Step 3: find your subscription or billing information
Look for a section labeled Subscriptions, Billing, or Manage Plan. This section displays your current plan and renewal date.
Step 4: select the option to cancel or manage your subscription
Choose the option to cancel your subscription. Ivacy may ask you to confirm your reason for cancellation.
Step 5: confirm cancellation and save your confirmation
Complete the cancellation process. You will receive a confirmation email from Ivacy; save this message for your records and keep it until your refund is processed.
If you purchased via their website and cannot locate a self-service cancellation option, contact Ivacy's support team at [email protected] or use their live chat feature to request manual cancellation.
Your consumer rights and legal position in singapore
Your right to cancel Ivacy and receive a refund is protected by Singapore's Consumer Protection (Fair Trading) Act, which governs subscription services and distance contracts. This legislation ensures that consumers receive clear information about subscription terms, renewal dates, and cancellation procedures before they purchase.
What singapore law guarantees you
Under the Consumer Protection (Fair Trading) Act, traders must provide transparent information about subscription renewal terms, billing amounts, and cancellation methods before you complete your purchase. If Ivacy fails to disclose these terms clearly, you may have grounds to dispute the charge or demand a refund even outside the refund window.
Your legal position includes the right to cancel within Ivacy's stated refund window (7 days for monthly plans, 30 days for annual and multi-year plans) and receive a full refund. Furthermore, if you cancel within the refund period and Ivacy fails to process the refund within 30 days of your cancellation, you can escalate the matter to the Consumers Association of Singapore or file a complaint with the Competition and Consumer Commission of Singapore (CCCS).
What happens if Ivacy refuses your refund
If Ivacy denies your refund request or fails to process it within 30 days of your cancellation, you have the right to file a formal complaint with the Consumers Association of Singapore or contact the CCCS directly. These bodies enforce consumer protection law and can compel Ivacy to refund your money if they determine that the company acted unfairly.
Yafee recommends documenting every cancellation step: save confirmation emails, take screenshots of your account dashboard before and after cancellation, and record the date and time you initiated the request. This documentation strengthens your position if a dispute arises.
What happens after you cancel Ivacy
Understanding what occurs after you press the cancel button gives you peace of mind and helps you plan your next steps.
Your access during the cancellation period
You retain full access to Ivacy's VPN service until the end of your current billing cycle. If you cancel mid-month, your service continues until that month's end. This grace period allows you to migrate to a new VPN provider or test alternative solutions without losing protection.
When your refund will arrive
If you cancel within Ivacy's refund window, you are entitled to a full refund. The refund is processed to your original payment method (credit card, PayPal, or Apple Pay, depending on how you paid). Refunds typically appear within 5 to 10 business days, though your bank may take an additional 2 to 3 business days to credit the amount to your account. Consequently, expect the full refund to reach you within 7 to 14 days of cancellation.
After your refund is processed
Once your refund is processed, your VPN access ends. You lose the ability to connect to Ivacy's servers. If you need VPN protection after cancellation, you must subscribe to an alternative provider or renew your Ivacy subscription at the standard rate.
Avoiding accidental re-subscription
Ensure you cancel subscription auto-renewal, not just your current billing cycle. Some users mistakenly believe that declining to renew stops future charges, when in fact the subscription renews unless you explicitly cancel. After you cancel, monitor your bank statements for 60 days to confirm that no further charges appear.
Refund eligibility and timelines
Ivacy's refund eligibility depends on when you cancel relative to your purchase date and which plan you selected.
| Scenario | Refund eligibility | Timeline |
|---|---|---|
| Cancel within 7 days of monthly purchase | Full refund | 5-10 business days |
| Cancel within 30 days of annual purchase | Full refund | 5-10 business days |
| Cancel within 30 days of multi-year purchase | Full refund | 5-10 business days |
| Cancel after the refund window closes | No refund; service continues until renewal | N/A |
| Cancel during a promotional trial period | Full refund if within window | 5-10 business days |
In accordance with the Consumer Protection (Fair Trading) Act, Ivacy must honour refunds within the stated window regardless of how much data you have transferred or how many times you have logged in. Usage does not disqualify you from a refund, provided you cancel on time.
Common mistakes that delay cancellation or cost you a refund
Cancelling Ivacy is straightforward once you know the correct method, but several preventable errors can delay the process or result in a lost refund.
Mistake 1: deleting the app instead of cancelling the subscription
Uninstalling the Ivacy app from your phone or computer does not cancel your subscription. Your payment method will still be charged on the renewal date. You must follow the platform-specific cancellation steps outlined above. Yafee strongly advises logging into your account or subscription manager before deleting the app.
Mistake 2: waiting too long to cancel
Ivacy's refund window closes 7 days after a monthly purchase and 30 days after an annual or multi-year purchase. If you wait until day 31 to cancel an annual plan, your refund claim will be denied. Mark your calendar immediately after purchase if you think you might cancel.
Mistake 3: cancelling through the wrong platform
If you purchased Ivacy via the App Store, you must cancel through Apple Settings, not via the Ivacy website or app. Conversely, if you bought directly from Ivacy's website, cancelling through Google Play or the App Store will have no effect. Match your cancellation method to your original purchase platform.
Mistake 4: not saving cancellation confirmation emails
Always retain your cancellation confirmation email and any receipt or proof of refund. If a dispute arises or your refund does not appear within 14 days, you need this documentation to support your claim with the Consumers Association of Singapore or CCCS.
Mistake 5: not checking for continued charges after cancellation
Review your bank statements for 60 days after cancellation to confirm that Ivacy has not charged you again. Occasionally, system errors result in duplicate charges or failed cancellations. If you spot an unexpected charge, contact Ivacy immediately with your cancellation confirmation email.
Cancellation checklist for singapore customers
Use this checklist to ensure you cancel Ivacy correctly and maximise your refund claim.
- Record today's date and your plan end date (renewal date).
- Calculate your refund deadline: 7 days for monthly plans, 30 days for annual and multi-year plans.
- Identify your purchase platform: App Store, Google Play, or Ivacy website.
- Log in to your account or subscription manager using the correct platform.
- Locate and open your Ivacy subscription details.
- Initiate cancellation and confirm the request.
- Save the cancellation confirmation email and any confirmation code or reference number.
- Take a screenshot of the cancellation confirmation screen for additional proof.
- Check your email inbox and spam folder for Ivacy's confirmation message.
- Wait 5 to 14 business days for your refund to appear in your original payment account.
- Review your bank or PayPal statement to confirm the refund has been credited.
- Monitor your statements for the next 60 days to ensure no further charges appear.
- If your refund does not arrive within 14 days, contact Ivacy with your confirmation email as proof.
When to contact ivacy's support team
Certain situations require direct communication with Ivacy's support team.
Situations requiring direct support contact
Contact Ivacy via email at [email protected] or through their live chat feature if you cannot locate a self-service cancellation option on their website, if you purchased via a method not listed above (such as a reseller or promotional code), if your refund does not appear within 14 business days of cancellation, or if Ivacy charges you after you cancel. Furthermore, if you purchased a multi-year plan at a promotional rate and need clarification about refund eligibility, Ivacy's support team can provide written confirmation of your refund status.
How to contact Ivacy
Email: [email protected]. Live chat is available through their website, though response times vary. For formal correspondence regarding refunds or billing disputes, send your cancellation confirmation email, proof of payment, and your account email address to [email protected]. Request a written response confirming your refund status and expected processing date.
Your cancellation address and formal escalation route
If Ivacy fails to respond to your support requests or denies your refund without justification, you have the right to escalate your complaint to Singapore's consumer protection authorities.
Ivacy's singapore mailing address
All cancellation and correspondence for Ivacy (operated by PMG Pte. Ltd.) should be addressed to their Singapore office. While no alternative cancellation addresses are publicly listed, formal written complaints regarding billing, refunds, or unresolved cancellation issues can be sent to the registered business address of PMG Pte. Ltd. in Singapore. Contact Ivacy's support team to request their official mailing address if you need to send a registered letter.
Escalation to singapore's consumer protection authorities
If Ivacy refuses your cancellation or refund claim despite your evidence, or if they fail to respond within 14 days of your contact attempt, file a complaint with the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore (CCCS). These bodies enforce the Consumer Protection (Fair Trading) Act and have the power to compel Ivacy to refund your money if they determine the company acted unfairly.
To lodge a complaint with CCCS, visit their website or contact them directly with your cancellation confirmation email, proof of payment, and a summary of your dispute. CCCS typically investigates complaints within 30 days and can issue formal cease-and-desist orders to companies that violate consumer protection law.
Summary and next steps
Cancelling Ivacy in Singapore is straightforward once you identify your purchase platform and follow the correct method. Monthly subscriptions offer a 7-day refund window; annual and multi-year plans offer 30 days. Save your cancellation confirmation email, monitor your bank statements for the refund, and contact Ivacy's support team if any issues arise.
If you cancel outside the refund window, you retain access until the end of your billing period but forfeit your refund claim. Nevertheless, if Ivacy failed to disclose its terms clearly or charged you without consent, you may still have grounds to dispute the charge under Singapore's Consumer Protection (Fair Trading) Act.
Yafee has helped thousands of consumers cancel subscriptions, understand their refund rights, and escalate disputes with traders who refuse to honour cancellations. By following this guide and documenting every step, you protect your money and ensure that Ivacy honours your cancellation request. For personalised advice or support with your cancellation, Yafee's contract law resources and consumer protection guides are available at yafee.com, where you can find additional information about your rights under Singapore law.