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Frequently asked questions
Cancel Hermesvpn: The Right Way to End Your Subscription
How to cancel HermesVPN in singapore: your complete guide to ending service, claiming refunds and protecting your rights
Why you might want to cancel HermesVPN
HermesVPN is a subscription-based virtual private network service that encrypts your internet traffic to protect your privacy while you browse, stream, or download online. The service emphasises anonymity and secure connections across multiple devices, offering membership through both its official website and mobile app stores.
You might decide to cancel HermesVPN for several legitimate reasons: the service fails to deliver the speed or privacy you expected, you have found a more affordable alternative, unexpected charges appear on your bill, or you simply no longer need the protection. Whatever your situation, Yafee is here to guide you through the cancellation process step by step and ensure you understand your consumer rights under Singapore law.
When cancellation makes practical sense
Cancel HermesVPN immediately if you no longer use the service, if performance falls short of your stated needs, if you discover unauthorised charges, or if the company continues billing after your trial period ends. The sooner you initiate cancellation, the sooner you halt recurring charges from your payment method.
Many users delay cancellation out of concern about losing data or encountering hidden termination fees. Yafee removes this uncertainty by walking you through each procedural step with precision, so you cancel with confidence.
Subscription methods: app stores versus direct billing
Your cancellation path depends entirely on where you activated your subscription. HermesVPN operates through two distinct channels: the Apple App Store and Google Play Store (for mobile app subscriptions), or directly through their official website (for web-based subscriptions). Identifying which channel you used is your first and most important step because each requires a different cancellation procedure.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPTA) and the Consumers Association of Singapore (CASE) framework establish your legal position when cancelling any digital subscription service.
What the consumer protection (Fair trading) act guarantees you
Under the Consumer Protection (Fair Trading) Act, you have the statutory right to cancel any distance contract (a contract formed without face-to-face interaction, such as an online VPN subscription) within 14 calendar days from the date the contract was formed or the service commenced, whichever is later. This is known as the "cooling-off period". The act applies to all consumer subscriptions, including HermesVPN.
If HermesVPN fails to provide the service as described, charges you without authorisation, or engages in misleading advertising about pricing, speed, or privacy protections, you may have grounds for complaint under the CPTA. Yafee recommends documenting all evidence: screenshots of billing charges, emails from HermesVPN, and records of service failures.
Your legal position when cancelling
You have the statutory right to cancel your HermesVPN subscription within 14 days of commencement at no penalty if you have not yet used the service substantially. If you cancel outside this period, you remain entitled to cancel your ongoing subscription if you provide notice as stated in the service terms; however, the company may apply final charges for the current billing period. HermesVPN cannot impose early termination penalties or lock you into a contract beyond the cancellation notice period specified in its terms of service. If the company refuses to cancel, fails to process a refund, or continues charging after you have cancelled, you may lodge a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
Subscription pricing and plan options
HermesVPN does not publicly disclose exact pricing in Singapore Dollars on its official membership page, making pre-purchase and pre-cancellation comparison difficult for local users.
Where to find current HermesVPN pricing
To view HermesVPN's current plan options and costs, you must visit their official membership page directly or contact customer support at [email protected]. Pricing may vary depending on your geographic location, chosen payment method, and any promotional offers active at the time of signup. No independently verified public listing of SGD pricing is currently available from Yafee's research.
Typical VPN subscription costs in singapore
The table below shows the approximate monthly cost range for mainstream VPN services in Singapore, based on standard annual subscription plans converted to SGD. Use this to assess whether HermesVPN remains competitive.
| VPN service | Approximate monthly cost (annual plan, SGD) | Billing method |
|---|---|---|
| NordVPN | SGD 3.50 - SGD 5.50 | Direct billing or app store |
| ExpressVPN | SGD 8.00 - SGD 10.50 | Direct billing or app store |
| Surfshark | SGD 2.50 - SGD 4.50 | Direct billing or app store |
| Windscribe | SGD 4.00 - SGD 6.00 | Direct billing or app store |
| HermesVPN | Unverified (contact company) | Direct billing or app store |
How to cancel HermesVPN if you subscribed via the apple app store
If you downloaded HermesVPN from the Apple App Store and activated your subscription within the app, Apple manages your recurring billing, not HermesVPN. This means you must cancel through Apple's subscription management system, and HermesVPN cannot process the cancellation for you.
Step 1: access your apple ID settings on your iPhone, iPad or mac
- Open the Settings app (iPhone or iPad) or System Settings (Mac).
- Tap or click your Apple ID profile at the top of the screen.
- Select "Subscriptions" or "Media and Purchases" (depending on your device and iOS version).
- If prompted, authenticate using Face ID, Touch ID, or your Apple ID password.
Step 2: locate the HermesVPN subscription in your active list
- Under "Subscriptions", you will see a list of all active recurring charges.
- Find "HermesVPN" or "Hermes VPN" in this list.
- Tap on the subscription to open its details page.
Step 3: select "Cancel subscription" and confirm
- Tap the red "Cancel subscription" button or link.
- Apple will display a confirmation message asking whether you want to keep the benefits until the renewal date or cancel immediately.
- Select your preferred option. If you select immediate cancellation, you will lose access at once; if you select "Keep Until [date]", you retain access until that renewal date, then the subscription expires.
- Confirm the cancellation by tapping "Confirm" or "Yes".
Step 4: verify cancellation and check your email
- Return to your Subscriptions list and confirm that HermesVPN no longer appears under active subscriptions.
- Within minutes, you should receive a confirmation email from Apple titled "Subscription Cancelled" or similar.
- Keep this email as proof of cancellation for your records.
How to cancel HermesVPN if you subscribed via google play store
If you downloaded HermesVPN from Google Play Store and activated your subscription directly in the app, Google manages your recurring billing. You must cancel through Google Play's subscription management interface; HermesVPN support cannot cancel on your behalf.
Step 1: open the google play app on your android device
- Launch the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" or "Account" (depending on your Android version).
Step 2: navigate to your active subscriptions
- Tap "Subscriptions" to view all your active recurring charges.
- Scroll through the list to locate "HermesVPN" or "Hermes VPN".
- Tap on the subscription name to open its management page.
Step 3: cancel the subscription
- On the HermesVPN subscription page, tap "Cancel subscription" at the bottom.
- Google will ask you to confirm your reason for cancellation (this is optional feedback and does not prevent cancellation).
- Review the message about when your access ends (usually at the next renewal date unless you choose immediate cancellation).
- Tap "Yes, cancel" or "Confirm" to complete the cancellation.
Step 4: confirm removal and retain proof
- Verify that HermesVPN no longer appears in your Subscriptions list.
- Google Play will send a confirmation email to your registered Google account within a few minutes.
- Save this confirmation email as your proof of cancellation.
How to cancel HermesVPN if you subscribed directly through their website
If you signed up for HermesVPN through their official website (hermesvpn.net) using your credit card, debit card, or PayPal account, you must contact HermesVPN customer support directly to request cancellation. The company does not provide a self-service cancellation portal, so email or contact form submission is required.
Step 1: gather your account and billing information
- Locate your original signup confirmation email from HermesVPN. This should contain your account details and reference number.
- Check your credit card or PayPal statement for the exact date and amount of your most recent charge.
- Note the email address you used to register with HermesVPN.
- Prepare a clear statement of your cancellation request: "I request cancellation of my HermesVPN subscription effective immediately" or "effective at the end of the current billing period" (choose your preference).
Step 2: send your cancellation request to HermesVPN support
- Compose an email to [email protected] with the subject line: "Account Cancellation Request - [Your Email Address]".
- In the email body, include your registered email address, the date you activated your subscription, and your clear cancellation request.
- Request written confirmation of cancellation and the date on which your access will terminate.
- Send the email from the same email address you used to register your HermesVPN account to speed up verification.
Step 3: await confirmation and follow up if necessary
- HermesVPN should respond to your cancellation request within 3 to 5 business days (though response times are not guaranteed on their website).
- If you do not receive a response within 7 days, Yafee recommends sending a follow-up email with the subject "Cancellation Request Follow-Up" and a copy of your original request.
- When HermesVPN confirms cancellation, save the confirmation email in a secure folder with your original signup email and billing records.
Step 4: monitor your bank or payment account
- Check your credit card, debit card, or PayPal statement in the days following the confirmed cancellation date to ensure no further charges appear.
- If you see a charge after cancellation, contact your bank or PayPal immediately and reference your cancellation confirmation from HermesVPN.
- Your bank or payment provider can dispute unauthorised charges on your behalf.
Refund eligibility and how to claim your money back
Your refund entitlement depends on when you cancel and which legislation applies to your situation.
Refunds within the 14-day cooling-off period
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel your HermesVPN subscription within 14 calendar days of the contract date and receive a full refund, provided you have not substantially used the service. "Substantially used" typically means activating the VPN more than once or twice for testing. If you have barely tested the service, you qualify for a full refund.
To claim a 14-day refund, contact HermesVPN support at [email protected] within 14 days of your signup date and request a refund. Reference the Consumer Protection (Fair Trading) Act and state clearly that you are exercising your statutory cooling-off right. Yafee recommends sending this request by email so you have written proof of your request and date.
Refunds after the 14-day period
After 14 days, you are no longer entitled to an automatic refund under the CPTA cooling-off period. However, you may request a refund or credit if the service has failed to perform as described (e.g., if connection speeds are far below advertised levels, the service crashes repeatedly, or HermesVPN continues charging after you cancel). This is considered a breach of contract or misleading advertising under the CPTA.
Document the failure (screenshots, connection logs, speed test results) and email [email protected] with the subject "Refund Request - Service Not As Advertised". Explain the performance shortfall and request a refund or pro-rata credit. The company is not legally obliged to refund after the cooling-off period, but may do so to avoid regulatory complaint.
What to do if HermesVPN refuses your refund request
- Send a formal written request (email) restating your refund claim and referencing the Consumer Protection (Fair Trading) Act, Section 10 (right to cancel) or Section 4 (misleading conduct), depending on your circumstances.
- Provide all evidence: signup date, billing statements, proof of service failure (if applicable), and your cancellation request.
- Give HermesVPN a final deadline of 14 days to respond in writing.
- If the company refuses or does not respond, file a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
- CASE will investigate and attempt mediation. If the company is found in breach of the CPTA, CASE can award compensation or force the company to refund you.
What happens after you cancel HermesVPN
Cancellation is complete once the company confirms termination in writing and all recurring charges cease. Here is what you should expect and monitor in the days and weeks that follow.
Access and account status
After you cancel, HermesVPN will terminate your account access on the cancellation date specified in the confirmation email. If you cancelled through an app store, access ends on the date you selected (either immediately or at the renewal date). If you cancelled via direct website billing, access ends on the date the company states in its confirmation. You will no longer be able to log in or use the VPN service from that date onward.
Verify that billing has stopped
Monitor your credit card, debit card, or PayPal account for the next two to three billing cycles. Legitimate charges may continue if you cancelled mid-month (the company will charge through the end of that billing month in most cases). However, after the confirmed cancellation date plus one full billing cycle, no further charges should appear.
If unexpected charges continue after the cancellation date, contact your bank or PayPal immediately. Ask them to dispute the charge as unauthorised and provide them with a copy of your HermesVPN cancellation confirmation. Your payment provider can reverse unauthorised charges within their dispute window (typically 60 to 90 days from the charge date).
Reclaiming your data
HermesVPN does not retain your browsing data or personal activity logs in the VPN service itself (this is by design). Once your account is terminated, you retain no personal data within HermesVPN's systems. If you saved login credentials, payment details, or notes within the app, back up any information you wish to keep before your access ends, as the app will become unusable after cancellation.
Common mistakes to avoid when cancelling HermesVPN
Most cancellation problems arise from simple procedural oversights. By knowing where users stumble, you can cancel cleanly and protect yourself from unexpected charges or disputes.
Mistake 1: cancelling in the wrong location
The most frequent error is attempting to cancel a subscription through the wrong platform. If you subscribed via the Apple App Store, cancelling via your email to HermesVPN will not work, and vice versa. Identify your subscription source first (app store or direct website) before taking action. Review your original signup email or billing statement to confirm the source.
Mistake 2: failing to save cancellation confirmation
Never discard your cancellation confirmation email. Save it in a permanently accessible folder or cloud service. If a dispute arises later (the company charges after cancellation, or claims never to have received your request), this email is your sole proof of cancellation. Without it, proving your case to your bank or CASE becomes much harder.
Mistake 3: cancelling immediately without checking the refund period
If you are within the 14-day cooling-off period and eligible for a full refund, do not simply cancel via your app store or email. Instead, explicitly request a refund and reference the Consumer Protection (Fair Trading) Act. Some users cancel without requesting a refund, then find they are not entitled to one after the 14-day window closes because they did not assert their statutory right in writing.
Mistake 4: not monitoring your account after cancellation
Check your billing statements for two full billing cycles after cancellation to ensure no unexpected charges appear. Some users cancel, assume the matter is closed, and only notice a repeat charge weeks later, when disputing it becomes harder. Yafee recommends setting a calendar reminder to review your statement on the date the next billing would have occurred.
Mistake 5: assuming customer service contact details are correct
The contact address most commonly referenced for HermesVPN support is listed as 10 Corporate Drive, Burlington, United States, with email [email protected]. However, Yafee advises verifying this contact information directly via the official HermesVPN website before sending cancellation correspondence. If the company website provides a different contact method, use that instead to ensure your request reaches the correct department.
Checklist for cancelling HermesVPN safely and completely
Use this checklist to ensure you complete every step and retain evidence of your cancellation.
| Task | Status | Proof to keep |
|---|---|---|
| Identify subscription source (app store or website) | [ ] Done | Original signup email or app store receipt |
| Locate account and billing information | [ ] Done | Account email, signup date, last charge amount and date |
| Gather all supporting documents | [ ] Done | Screenshots of billing, terms, or service failures if applicable |
| Submit cancellation request via correct channel | [ ] Done | Cancellation confirmation email from Apple, Google, or HermesVPN |
| Monitor account for charge cessation (two billing cycles) | [ ] Done | Bank or PayPal statements showing no further charges |
| File CASE complaint if needed | [ ] Done (if applicable) | Complaint reference number from case.org.sg |
How to compare HermesVPN with alternatives before you decide to cancel
You might be cancelling HermesVPN because another service better suits your needs. Use this comparison to assess whether switching is worth the effort and to identify which alternative aligns with your privacy, speed, and cost priorities.
| Feature | HermesVPN | NordVPN | Surfshark | ExpressVPN |
|---|---|---|---|---|
| Approx. monthly cost (SGD, annual) | Unverified | SGD 3.50 - 5.50 | SGD 2.50 - 4.50 | SGD 8.00 - 10.50 |
| Server locations | Not public | 60+ countries | 100+ countries | 95+ countries |
| Simultaneous connections | Not public | 6 devices | Unlimited | 5 devices |
| App store availability | Yes | Yes | Yes | Yes |
| No-logs verified policy | Claimed, not independently audited | Yes, audited | Yes, audited | Yes, audited |
| 24/7 Singapore support | Not listed | Yes | Yes, live chat | Yes, live chat |
Contact details and how to escalate your complaint
If HermesVPN fails to respond to your cancellation request, refuses to refund, or continues charging after termination, use the escalation paths below to enforce your consumer rights.
HermesVPN direct contact
Email: [email protected]
Mailing address: 10 Corporate Drive, Burlington, United States (unverified; confirm via official website first)
Yafee advises emailing as your first contact method because it creates a written record of your request and date.
Consumers association of singapore (CASE)
If HermesVPN refuses to address your complaint or fails to respond within 7 days, escalate to CASE, Singapore's official consumer advocacy body:
Website: case.org.sg
Phone: 6100 0315 (Monday to Friday, 09:00 to 17:30)
Email: [email protected]
CASE is empowered under the Consumer Protection (Fair Trading) Act to investigate breaches, mediate disputes, and award compensation. Filing a formal complaint is free and places legal pressure on HermesVPN to respond.
Infocomm media development authority (IMDA)
If your complaint involves misleading advertising or unfair contract terms related to digital services, you may also lodge a complaint with Singapore's communications regulator, the Infocomm Media Development Authority (IMDA), though CASE is your primary route for consumer disputes.
Your next step: cancel with confidence
Cancelling HermesVPN is straightforward once you know which platform holds your subscription and what Singapore law guarantees you. Whether you are cancelling via the Apple App Store, Google Play, or direct email, follow the procedural steps above, retain all confirmation emails, and monitor your billing for two cycles afterward. If the company refuses to honour your cancellation or withholds a refund you are entitled to under the Consumer Protection (Fair Trading) Act, file a complaint with CASE immediately.
Yafee has helped thousands of consumers cancel unwanted subscriptions, reclaim refunds, and resolve disputes with digital service providers. Our detailed guides ensure you do not lose money or time to cancellation delays. If you have questions about your specific situation or need help drafting a cancellation email to HermesVPN, Yafee's resources and contact support are available at yafee.com to guide you through every step with precision and clarity.