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Frequently asked questions
Cancel Astrill: The Right Way to Do It
How to cancel Astrill VPN and protect your rights in singapore
Why you might cancel Astrill and when the timing matters
Astrill is a subscription-based virtual private network (VPN) service that encrypts your internet traffic, masks your IP address, and allows you to access content restricted by geography. The service runs on desktop and mobile platforms and offers add-on features such as dedicated IP addresses and VIP servers for users who prioritise enhanced privacy or regional access.
Many subscribers in Singapore use Astrill for streaming, privacy protection, or reaching services unavailable in restricted regions. Performance varies significantly depending on your location and the server you select. Some long-term users report consistent speeds, while others experience slowdowns during peak hours or when server capacity is strained.
When cancellation makes financial and practical sense
You should consider cancelling Astrill if you have discovered a faster competitor, no longer require regional access, or simply want to reduce monthly expenses. Monthly plans cost S$40.50, whereas annual subscriptions work out to S$20.25 per month when paid upfront. If the service fails to deliver the speed, reliability, or features you contracted for, cancelling before your next renewal date prevents automatic charges you did not authorise.
Common reasons users cancel Astrill
Slow connection speeds during peak usage hours, inadequate server availability in your region, or unexpected billing issues frequently trigger cancellations. Other users switch to competitors offering superior value or local customer support. Whatever your reason, Yafee has compiled this guide to help you navigate the cancellation process with complete clarity.
Your consumer rights and legal protections in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading claims, even for digital services such as VPNs. Understanding your legal position strengthens your negotiating stance if Astrill resists cancellation or billing disputes emerge.
What the consumer protection (Fair trading) act guarantees you
Under the Consumer Protection (Fair Trading) Act, unfair contract terms-such as one-sided cancellation clauses, hidden fees, or automatic renewal provisions without clear notice-may be deemed unenforceable by the courts. If Astrill's terms are unreasonably onerous or fail to provide you with adequate notice of billing dates and renewal schedules, the Competition and Consumer Commission of Singapore (CCCS) can investigate your complaint and take enforcement action.
Furthermore, if you subscribed through the Apple App Store or Google Play, those platforms' consumer-friendly refund policies may override Astrill's "no refund" position for subscriptions purchased directly from the website. Yafee recommends reviewing your subscription method carefully because protection levels differ substantially between app store purchases and direct website transactions.
Your legal position on cancellation and refunds
You have the right to cancel your Astrill subscription at any time, provided you submit a written cancellation request. Under Singapore's Consumer Protection (Fair Trading) Act, you are entitled to receive confirmation of cancellation within a reasonable timeframe. If Astrill fails to cancel your subscription or continues charging you after cancellation, you may lodge a formal complaint with the CCCS. Document all communications, retain receipts, and keep copies of support emails as evidence should a dispute arise. Yafee advises that the burden of proof rests on Astrill to demonstrate that you authorised ongoing charges after cancellation.
When and how to escalate to the CCCS
If Astrill refuses to cancel your subscription, blocks your account access, or continues charging you after cancellation, contact the Competition and Consumer Commission of Singapore via their website (cccs.gov.sg) or call their hotline at 1800-6-CCCS-1. Provide your full subscription details, account number, all payment records, and copies of your cancellation requests. The CCCS can compel Astrill to refund unauthorised charges and may impose penalties if the company has breached consumer protection law.
Astrill pricing and subscription plans explained
Astrill offers flexible subscription lengths at varying price points, allowing you to choose between monthly billing and annual commitments with cost savings applied to longer plans.
| Plan | Price (SGD) | Billing period | Key features |
|---|---|---|---|
| 1-Month Standard | S$40.50 | Monthly renewal | Full VPN access, up to 5 simultaneous devices |
| 1-Year Subscription | S$20.25/month (S$243 annual) | Billed annually | Best value: Full VPN access, up to 5 devices, 40% savings |
| 2-Year Subscription | S$16.88/month (S$405 for 24 months) | Billed upfront | Full VPN access, up to 5 devices, highest discount |
| Private IP add-on | S$12.15/month | Monthly or annual | Dedicated IP address, improved streaming and banking security |
| VIP server access | S$9.72/month | Monthly or annual | Premium server nodes, faster speeds, lower congestion |
| Router protection | S$18.36/month | Monthly or annual | VPN protection for all devices connected to your home network |
How to cancel Astrill in six clear steps
Follow this procedure to submit a cancellation request and ensure Astrill processes it immediately and correctly.
Step 1: log into your Astrill account
Visit the Astrill website and enter your email address and password. If you have forgotten your password, click the "Forgot password" link and follow the reset instructions sent to your registered email. Ensure you log in from a device connected to the internet so you can access your account dashboard without interruption.
Step 2: navigate to your account settings and subscription details
Once logged in, select "Account" or "Billing" from the main menu. You should see a section labelled "Active subscriptions" or "Current plan." Review your subscription details carefully, including the renewal date, payment method, and any active add-ons. Astrill typically displays your next billing date prominently so you know the deadline for cancellation.
Step 3: identify the cancellation option and submit your request
Look for a button or link labelled "Cancel subscription," "Manage subscription," or "Pause renewal." Click this option and Astrill should present you with a form or confirmation page. In many cases, Astrill offers you the option to pause rather than fully cancel, or provides a discount offer to retain your business. Select "Cancel" rather than "Pause" if you wish to end the subscription entirely.
Step 4: provide cancellation reason and confirm
Astrill typically asks you to select a reason for cancellation from a dropdown menu (for example, "Found a better service," "Too expensive," or "No longer needed"). This is optional feedback and does not affect your right to cancel. Review the cancellation confirmation page carefully to ensure it states "Cancellation requested" or "Your subscription will be cancelled." Do not close the page until you see explicit confirmation.
Step 5: check your email for cancellation confirmation
Within 5 to 10 minutes, you should receive a confirmation email from Astrill at your registered email address. This email is critical evidence that you submitted a cancellation request. Open and read it carefully to verify that Astrill has confirmed the cancellation date and that no charges will occur after that date. If you do not receive a confirmation email within 15 minutes, return to your account and repeat the cancellation process or contact Astrill support immediately.
Step 6: monitor your bank account and credit card statements
After cancellation, monitor your payment method for 30 days to ensure Astrill does not process a renewal charge. Your bank or credit card statement should show no new Astrill transactions. If an unauthorised charge appears after your cancellation date, contact your bank immediately and dispute the charge as unauthorised. Provide your bank with the cancellation confirmation email from Astrill as proof that you ended the subscription.
Alternative cancellation method: contact support directly
If the online cancellation process fails, you can contact Astrill support by email or live chat to request manual cancellation.
Email cancellation request
Send an email to [email protected] (or the email address listed in Astrill's help centre) with the subject line "Cancellation request: [Your account email]." In the body, include your full account email address, the date you wish to cancel (immediately or at the end of the current billing period), and a brief reason. Keep your message professional and factual. Astrill support typically responds within 24 to 48 hours. Retain a copy of this email as evidence of your cancellation request.
Live chat support cancellation
Log into your Astrill account, locate the "Support" or "Help" section, and select "Live chat." Explain that you wish to cancel your subscription immediately. Provide your account email and request that the support agent send you a written confirmation of cancellation. Take a screenshot of the conversation and note the date and time. This creates a documented record if Astrill later claims they never received your cancellation request.
Understanding astrill's refund policy and your entitlements
Astrill's standard terms state that subscriptions are non-refundable and that cancelled accounts lose access immediately without prorating remaining time. Nevertheless, Singapore law provides you with protections that may override this policy in specific circumstances.
When you are entitled to a refund
You may be entitled to a refund if you cancel within 14 days of your original purchase date, provided you subscribed through an app store (Apple or Google). App stores typically offer a 14-day refund window under their respective refund policies, which apply regardless of Astrill's own "no refund" position. If you subscribed directly from Astrill's website more than 14 days ago, refund eligibility depends on whether Astrill's terms violate the Consumer Protection (Fair Trading) Act. Yafee advises that if Astrill failed to provide clear notice of your renewal date or billing amount, a court may order a partial refund on the grounds that the contract term is unfair and therefore unenforceable.
How to request a refund through your payment method
Contact your bank or credit card company and request a chargeback or reversal of recent Astrill charges. Provide your payment method statement showing the Astrill transaction, your cancellation confirmation email, and a brief explanation that you cancelled the service but were charged anyway. Your bank can investigate and may reverse the charge if you provide sufficient evidence. This process typically takes 30 to 60 days. Yafee recommends using a chargeback only if Astrill refuses to process your cancellation or continues billing after you have submitted a cancellation request.
Disputing charges through the CCCS
If you believe Astrill's refund policy is unfair or if the company has continued charging you despite cancellation, file a complaint with the CCCS. The CCCS may compel Astrill to refund disputed amounts and may impose civil penalties. Astrill may also be required to pay your costs if the CCCS determines that the company acted in bad faith.
Common mistakes people make when cancelling Astrill
Cancellation is straightforward, but a few missteps can delay the process or leave you exposed to unwanted charges. Yafee has identified the pitfalls most subscribers fall into-and how to avoid them.
Mistake 1: assuming deletion of the app means cancellation
Deleting the Astrill app from your phone or computer does not cancel your subscription. Your account remains active on Astrill's servers and you will be billed at the next renewal date. You must log into your account online and submit a formal cancellation request. The app is simply a tool to access the VPN service; removing it has no effect on your billing.
Mistake 2: ignoring confirmation emails and failing to verify cancellation
After submitting a cancellation request, you must receive written confirmation from Astrill stating the exact date your subscription ends. If you do not receive this email within 15 minutes, your cancellation may not have been processed. Always open and save the confirmation email. If it never arrives, repeat the cancellation process immediately or contact support directly. Without this confirmation, you have no proof that you cancelled, and Astrill may dispute a chargeback request later.
Mistake 3: cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today, Astrill may process the renewal charge before your cancellation takes effect. The safest approach is to cancel at least 5 business days before your renewal date. Check your account settings and note the exact renewal date. If you are within 3 days of renewal, contact support directly by email or chat and explicitly request that the renewal charge be stopped.
Mistake 4: cancelling without checking for active add-ons
If you have purchased add-ons such as a private IP address or VIP server access, these may renew on different dates than your main subscription. Cancelling your main VPN subscription does not automatically cancel add-ons. Log into your account and check for active add-ons. Cancel each one individually to ensure you are not billed for features you no longer use.
Mistake 5: not retaining evidence of cancellation
Save your cancellation confirmation email, screenshots of your account dashboard showing "subscription cancelled," and your bank statements for at least 90 days after cancellation. If Astrill later claims you never cancelled, or if a dispute arises, this evidence is essential. Yafee recommends creating a folder on your computer to store all cancellation-related communications and receipts.
What happens after you cancel Astrill
Once your cancellation is confirmed, your account transitions through several stages and you lose access to the VPN service on the specified date.
Immediate loss of VPN access
Upon cancellation, Astrill may revoke your access immediately or at the end of your current billing cycle, depending on your subscription type and whether you cancel mid-cycle. Check your cancellation confirmation email for the exact access termination date. If you cancel a monthly subscription, access typically ends on the last day of the month. If you cancel an annual subscription, Astrill may end access immediately or pro-rate a refund to the end of the calendar month. Either way, you should verify when your VPN access stops so you are not surprised by disconnection.
Account data and login credentials
After cancellation, you can no longer log into Astrill or use the VPN service. Your account username and password remain valid if you wish to reactivate in the future, but you will be required to select a new subscription plan and payment method. Astrill typically retains your account data for 12 months. If you delete your account entirely, your profile and payment history may be permanently removed.
Refunds and final charges
If you cancel mid-cycle or if you are entitled to a refund under app store policy, check your email and your payment method statement within 14 days. Refunds are typically processed within 5 to 10 business days but may take longer if your bank requires additional verification. If no refund appears within 21 days and you are entitled to one, contact Astrill support again and request a status update.
Comparison: Astrill versus other VPN services in singapore
If you are considering cancellation, understanding how Astrill compares to competitors may inform your decision.
| VPN service | Monthly price (SGD) | Annual price (SGD) | Simultaneous devices | Refund policy |
|---|---|---|---|---|
| Astrill | S$40.50 | S$243 | 5 | Non-refundable (no guarantee) |
| ExpressVPN | S$64.80 | S$199.80 | 5 | 30-day guarantee |
| NordVPN | S$54.00 | S$108.00 | 6 | 30-day guarantee |
| Surfshark | S$46.08 | S$108.00 | Unlimited | 30-day guarantee |
| CyberGhost | S$40.80 | S$108.00 | 7 | 45-day guarantee |
| Private Internet Access | S$48.60 | S$108.00 | 10 | 30-day guarantee |
Astrill's monthly pricing is competitive, and its annual cost is the lowest on the market. However, competitors such as ExpressVPN, NordVPN, and Surfshark offer money-back guarantees within 30 days, which provides greater consumer protection. If you are dissatisfied within the first month, you can recover your full payment without dispute. Astrill's lack of a guarantee means you bear the risk of dissatisfaction entirely. Yafee advises evaluating this trade-off carefully before committing to an annual plan.
Contacting Astrill: addresses and support channels
If your online cancellation fails or if you encounter billing disputes, use these contact methods to escalate your request.
Email support
Send your cancellation request or complaint to [email protected]. Include your account email address, subscription details, and a clear description of your issue. Astrill support typically responds within 24 to 48 hours. For urgent matters, request a response within 24 hours and reference the Consumer Protection (Fair Trading) Act to signal that your matter is legally serious.
Corporate address (registered office)
Astrill's corporate office is registered at Oliaji Trade Centre, 1st floor, Victoria, Mahe, Seychelles. Note that Astrill does not maintain a physical office in Singapore. Postal communication to the Seychelles address may take 4 to 6 weeks. Yafee advises using email or live chat support as your first escalation route because these channels are faster and create immediate documentation of your cancellation request.
Escalation to the CCCS if Astrill fails to respond
If Astrill does not respond to your cancellation request or support inquiry within 5 business days, contact the Competition and Consumer Commission of Singapore at cccs.gov.sg or call 1800-6-CCCS-1. File a formal complaint stating that Astrill has refused to process your cancellation request. The CCCS can investigate and compel Astrill to cancel your subscription and refund any unauthorised charges. Provide the CCCS with copies of all your cancellation requests and Astrill's responses (or lack thereof).
Key cancellation checklist
Use this checklist to ensure you have completed all necessary steps and left no loose ends.
- Log into your Astrill account and navigate to account settings or billing section
- Verify your current subscription plan, renewal date, and active add-ons
- Cancel your main VPN subscription using the online cancellation option
- Cancel any active add-ons (private IP, VIP servers, router protection) individually
- Receive and save the cancellation confirmation email from Astrill
- Verify that the confirmation email states the exact cancellation date
- Wait 5 to 10 minutes and confirm you received the confirmation email
- Monitor your bank account and credit card for the next 30 days
- Note the date of your last month's Astrill charge on your statement
- Confirm that no new Astrill charges appear after your cancellation date
- If a post-cancellation charge appears, dispute it with your bank immediately
- Save all cancellation emails and bank statements for at least 90 days
- If Astrill refuses to cancel, contact the CCCS with your cancellation requests as evidence
Final summary and next steps
Cancelling Astrill is straightforward when you follow the correct procedure and understand your consumer rights. Log into your account, submit a cancellation request, retain the confirmation email, and monitor your payment method for 30 days to ensure no unwanted charges occur. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel at any time, and Astrill must honour that request within a reasonable timeframe. If the company refuses or continues billing you, escalate to the CCCS with your documentation.
Yafee has guided thousands of consumers through the cancellation process with confidence and clarity. Whether you are switching to a faster VPN, reducing monthly expenses, or simply no longer need regional access, your cancellation rights are protected by law. Retain copies of all communications, act at least 5 business days before your renewal date, and do not hesitate to contact the CCCS if Astrill ignores your request. Yafee remains your trusted resource for consumer protection advice and practical guidance on subscription management in Singapore.