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Frequently asked questions
Cancel Viki: The Right Way to Save on Streaming
How to cancel Viki in singapore and stop recurring charges
Why you might cancel Viki and what you need to know
Viki is a streaming platform specialising in Asian dramas, films and television content, with a subscriber base across Singapore who access shows through web browsers, mobile apps and connected devices. Many subscribers value the regional catalogue, but circumstances change: finished series, budget cuts, or preference for alternative platforms prompt cancellation decisions every month.
This guide covers your cancellation rights under Singapore consumer law, the precise steps to cancel via web or mobile app, what happens to your access after cancellation, and how to claim refunds if you have been overcharged. Yafee has helped thousands of consumers navigate subscription cancellations with confidence and protect their streaming budgets.
Understanding Viki pass and its cost
Viki Pass Standard costs SGD 5.48 per month in Singapore and renews automatically on your billing anniversary. This subscription removes advertisements, unlocks HD streaming quality and grants access to the complete content library on a single device. If you subscribe through a third-party payment method such as Google Play or Apple App Store, your billing details are stored on those platforms, and cancellation must occur there to stop charges.
Common reasons singapore subscribers cancel
You might cancel because you have completed watching your preferred dramas, prefer other streaming services, want to reduce monthly subscriptions during tighter budgeting, or simply do not use the platform frequently enough to justify ongoing cost. Seasonal cancellation and resubscription around major content releases is also common in Singapore. Whatever your reason, Yafee ensures you understand your legal rights and the exact steps to exit without billing surprises.
Your consumer rights and legal protections in singapore
Singapore consumer law grants you specific rights when cancelling digital subscriptions, and Yafee recommends you understand these protections before taking action.
The consumer protection (Fair trading) act and subscription cancellation
The Consumer Protection (Fair Trading) Act (CPFTA) is the primary legislation protecting your interests as a Viki subscriber. Under the CPFTA, unfair contract terms including automatic renewal clauses must be transparent, and traders must provide clear cancellation mechanisms. Section 4 of the CPFTA establishes that traders must not engage in misleading or deceptive conduct regarding subscription terms, pricing or cancellation processes.
Furthermore, the CPFTA requires that cancellation must be as easy as the subscription process itself. If you subscribed to Viki in three clicks, you should be able to cancel in three clicks. If Viki makes cancellation deliberately difficult, burdensome or obscured, this may breach the CPFTA.
Your legal position when cancelling Viki
You have the right to:
- Cancel your Viki Pass subscription at any time without penalty or additional charges.
- Receive a refund for any charges incurred after you submitted a valid cancellation request, provided Viki charged you after your cancellation became effective.
- Access your subscription details and confirm the cancellation in writing (email counts as written confirmation under Singapore law).
- Escalate complaints to the Consumers Association of Singapore (CASE) if Viki refuses to honour your cancellation or continues billing after you have cancelled.
In consequence, if Viki charges your payment method after you have successfully cancelled, you have grounds to request a refund and file a complaint with CASE. Yafee recommends retaining all cancellation confirmations and billing statements to support any dispute.
Viki pricing and billing cycle in singapore
Understanding your current subscription cost and renewal date is essential before cancelling, as this determines your savings and optimal cancellation timing.
Current subscription pricing
| Subscription tier | Monthly price (SGD) | Billing frequency | Features included |
|---|---|---|---|
| Viki Pass Standard | 5.48 | Monthly renewal | Ad-free viewing, HD quality, full library, single device |
| Viki Free | 0.00 | Ongoing | Ad-supported viewing, standard quality, limited library |
Viki Pass Standard renews automatically every 30 days from your original subscription date. Note your subscription anniversary on your calendar: cancelling on this date (or within 24 hours after renewal) ensures you do not pay for an unused billing cycle. Many subscribers wait until the day before renewal to cancel, securing one final month of paid access before losing the premium features.
How to cancel Viki on the web
Web cancellation is the most direct method if you subscribed via Viki.com and paid directly to Viki, and this route gives you immediate email confirmation of your cancellation request.
Step 1: log into your Viki account
- Open your web browser and navigate to viki.com.
- Click the "Log In" button in the top right corner.
- Enter your email address and password associated with your Viki account.
- Click "Log In" and wait for your account dashboard to load.
Step 2: access your account settings and subscription menu
- Locate your profile icon or avatar in the top right corner of the screen.
- Click the profile icon and select "Account Settings" from the dropdown menu.
- Look for the left-hand navigation menu and select the "Subscription" or "Billing" tab.
- Your active subscription plan will appear on this page with status "Active" or "Renews on [date]".
Step 3: cancel your subscription plan
- Next to your Viki Pass Standard plan, click the "Cancel Plan" or "Cancel Subscription" button.
- Viki will display a cancellation notice reminding you that your access continues until the end of your current billing period.
- Read the notice carefully, then click "Confirm Cancellation" or "Yes, cancel my subscription".
- Viki will display a confirmation message stating your cancellation is complete and your plan will not renew.
Step 4: verify cancellation and save confirmation
- Check the same "Subscription" page in your Account Settings; it should now show "Cancelled" or "No active subscription".
- Check your email inbox (including spam folder) for a confirmation email from Viki stating your cancellation date and final access date.
- Screenshot or save this confirmation email and your Account Settings page showing "Cancelled" status.
- Yafee recommends retaining these records for at least 12 months in case you need to dispute any charges.
Critical warning: Simply logging out, changing your password or deleting your account does not cancel your subscription. You must complete the formal cancellation steps above to stop charges.
How to cancel Viki through google play (Android)
If you subscribed to Viki Pass via the Google Play Store on your Android phone or tablet, you must cancel through Google Play to prevent charges, as Google handles billing independently from Viki.
Step 1: open Viki app and locate settings
- Open the Viki app on your Android device.
- Tap the "Me" icon or profile tab at the bottom right of the screen.
- Tap the settings icon (usually a gear symbol) in the top right corner of your profile screen.
- Select "Settings" from the menu that appears.
Step 2: navigate to subscription management
- Scroll down within Settings until you locate the "Viki Pass" section.
- Tap "Manage Subscriptions" or "Manage Your Subscription".
- You will be redirected to your Google Play account subscriptions page.
Step 3: cancel your google play subscription
- On the Google Play subscriptions page, find "Viki" in your active subscriptions list.
- Tap "Viki" to open your subscription details.
- Tap "Cancel Subscription" at the bottom of the subscription details screen.
- Google Play will ask you to confirm cancellation and may offer a retention offer; ignore this and proceed to cancel.
- Confirm your cancellation choice.
Step 4: confirm cancellation on google play
- Google Play will display a confirmation message stating your subscription has been cancelled.
- Your subscription status will now show "Cancelled" with your final billing date displayed.
- Check your Gmail inbox for a cancellation confirmation email from Google Play.
- Save this email and screenshot your subscription status page for your records.
How to cancel Viki through apple app store (iOS)
If you subscribed via Apple App Store on your iPhone or iPad, Apple manages your billing separately, and you must cancel through your Apple ID settings to stop charges.
Step 1: open apple settings and locate subscriptions
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID name at the top of the Settings menu.
- Tap "Subscriptions" (or "Media and Purchases" then "Subscriptions" on older iOS versions).
Step 2: find and select your Viki subscription
- You will see a list of your active subscriptions.
- Locate "Viki" in this list and tap it.
- Your subscription details will appear, including your current plan and next renewal date.
Step 3: cancel your subscription
- Tap "Cancel Subscription" at the bottom of your Viki subscription details.
- Apple will ask you to confirm your cancellation choice; tap "Confirm" or "Yes, cancel".
- Your subscription status will immediately change to "Cancelled" with your final access date displayed.
Step 4: save your cancellation confirmation
- Screenshot the subscription details page showing "Cancelled" status and your final billing date.
- Check your Apple ID email address for a cancellation confirmation from Apple.
- Retain both the screenshot and the email confirmation for your records.
What happens after you cancel Viki
Cancellation takes effect immediately, but your access continues until your current billing period ends, and understanding this timeline prevents unexpected loss of access.
Your access timeline after cancellation
When you successfully cancel Viki, your subscription status becomes "Cancelled" immediately, and you will not be charged again after your current billing period ends. However, you retain full access to all premium features (ad-free viewing, HD quality) until your final access date, which is the last day of your current billing cycle. On the day after your final access date, your account reverts to the free tier, and you will see advertisements.
In consequence, if you cancel on 15 January and your billing date is the 20th of each month, you retain premium access through 19 February, and your account downgrades on 20 February. Yafee recommends marking this date on your calendar so you know when access changes.
What you can do before your access ends
During the period between cancellation and your final access date, you retain all premium access. Download or finish watching content you value; once your access downgrades to the free tier, you cannot watch premium content or access HD quality. If you change your mind before your final access date, you can resubscribe immediately, and most payment platforms will restart your subscription without complications.
Refund eligibility and claiming overcharges
You are entitled to refunds for charges incurred after your cancellation became effective, and Yafee provides the process for claiming these overcharges.
When you qualify for a refund
You qualify for a refund if Viki charged your payment method after you submitted a valid cancellation request and the charge was applied after your cancellation became effective. For example, if you cancelled on 15 January but were charged on 20 January for a subscription that should have stopped, you are entitled to recover that charge. Refunds do not apply if you cancel partway through a billing cycle: your paid access continues until the end of that cycle, and no pro-rata refund is issued.
How to request a refund from Viki
- Gather your cancellation confirmation email and the billing statement showing the disputed charge.
- Log into your Viki account (or access your payment method account if you cancelled via Google Play or Apple App Store).
- Navigate to the support or help section of the relevant account (Viki.com, Google Play, or Apple ID).
- Submit a support ticket explaining that you cancelled your subscription and were incorrectly charged after cancellation.
- Attach your cancellation confirmation and billing statement as evidence.
- Request a refund and specify the charge date, amount and reason.
Viki and your payment provider typically process refund requests within 5 to 10 business days. If your bank or payment provider does not see a refund within 14 days, contact them directly and reference your support ticket number.
Escalating refund disputes to CASE
If Viki refuses to refund an overcharge or does not respond to your refund request within 14 days, you can escalate to the Consumers Association of Singapore (CASE). CASE is Singapore's primary consumer dispute resolution body and investigates complaints under the CPFTA. Submit your complaint to CASE with copies of your cancellation confirmation, billing statements and all support correspondence. CASE will contact Viki on your behalf and attempt to resolve the dispute. In consequence, escalating to CASE significantly increases the likelihood that Viki will honour your refund claim.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but several common errors leave subscriptions running and charges continuing; Yafee helps you avoid these pitfalls and exit cleanly.
Mistake 1: uninstalling the app instead of cancelling through your account
Deleting the Viki app from your phone does not cancel your subscription. Your billing continues independently of the app on your device. You must log into your account (web, Google Play or Apple App Store) and formally cancel through the subscription management menu. Simply removing the app is a leading cause of unwanted charges and forgotten subscriptions.
Mistake 2: cancelling through the wrong platform
If you subscribed via Google Play, cancelling through Viki.com will not work: Google Play continues to bill you. Match your cancellation method to your original subscription source. Check your email for your original subscription confirmation to identify which platform you used. Yafee recommends contacting your payment provider (Google Play, Apple, or your credit card issuer) to confirm which service is processing your Viki charges.
Mistake 3: assuming logout or password change cancels your subscription
Logging out of your Viki account, changing your password or closing your browser does not trigger cancellation. These actions only secure your account; your subscription remains active and will renew on your billing anniversary. You must explicitly select "Cancel Subscription" through the account settings or payment platform to halt charges.
Mistake 4: forgetting to save cancellation confirmation
Without a saved confirmation email or screenshot showing your subscription status as "Cancelled", you have no proof of your cancellation request if Viki disputes your claim or charges you again. Always screenshot your subscription page immediately after cancellation and save the confirmation email for at least 12 months.
Comparison of cancellation methods
Different cancellation routes offer different advantages, and choosing the right method depends on where you originally subscribed and how you prefer to manage your account.
| Cancellation method | Where you cancel | Speed | Confirmation method | Best for |
|---|---|---|---|---|
| Web (viki.com) | Your Viki account | Instant | Email + account status | Direct Viki subscribers, fastest confirmation |
| Google Play | Google Play settings | Instant | Google Play email | Android users, Google-managed billing |
| Apple App Store | Apple ID settings | Instant | Apple email | iPhone/iPad users, Apple-managed billing |
After cancellation: keeping or rejoining Viki
Cancellation is reversible, and you can rejoin Viki at any time without losing your watch history or preferences; knowing your options empowers you to make the right long-term choice.
Can you rejoin Viki after cancelling
Yes, you can resubscribe to Viki at any time after cancellation. Your account, watch history, bookmarked shows and profile preferences remain linked to your email address indefinitely. When you resubscribe, your account will restore automatically with all your previous data. There is no penalty or cooldown period for rejoining after cancellation.
Should you keep Viki or cancel
Decide based on your viewing frequency and budget. If you watch Viki content at least twice per month, the SGD 5.48 monthly cost equates to approximately SGD 0.30 per viewing session, which justifies retention. If you watch less frequently or have other streaming services with overlapping content, cancellation and seasonal resubscription (signing up around major releases) may suit your budget better. Yafee recommends calculating your actual viewing cost: divide your monthly fee by your monthly watch sessions to determine value.
Contacting Viki for cancellation support
If you encounter problems cancelling through your account or need clarification on your subscription status, Viki's support team can assist you directly.
Viki customer support channels
Access Viki's support centre through the help icon on viki.com or the in-app help menu. Submit a support ticket explaining that you are experiencing cancellation difficulties and provide your account email address. Viki typically responds within 1 to 2 business days. If web-based cancellation fails (for example, if you receive an error message), contact support with screenshots of the error, and Viki can cancel your subscription manually.
Viki's registered address for formal correspondence
For formal written correspondence, complaints or dispute escalation, Viki's Singapore office is the appropriate contact point. Address correspondence to Viki's registered address in Singapore; this address should appear on your billing statement or account documentation. If Viki does not respond to your support request within 14 days, send formal correspondence to this address and copy your complaint to the Consumers Association of Singapore (CASE) for escalation.
CASE's contact details are available at case.org.sg. File your complaint with CASE if Viki ignores your cancellation request, continues billing after cancellation or refuses to process a refund for overcharges. CASE investigates complaints under the Consumer Protection (Fair Trading) Act and has authority to compel Viki to honour your consumer rights.
Summary and your next steps
Cancelling Viki is straightforward provided you follow the correct process for your subscription source and retain confirmation of your cancellation. You have the right under Singapore's Consumer Protection (Fair Trading) Act to cancel at any time, be charged only until your cancellation effective date, and claim refunds for any overcharges incurred after cancellation. Yafee has helped thousands of Singapore consumers navigate subscription cancellations, protect their budgets and resolve billing disputes with confidence and clarity.
Your cancellation action checklist:
- Identify where you subscribed: Viki.com, Google Play or Apple App Store.
- Log into the correct account and navigate to subscription settings.
- Click "Cancel Subscription" and confirm your choice.
- Save your cancellation confirmation email and screenshot your "Cancelled" account status.
- Mark your final access date (end of current billing cycle) on your calendar.
- If you are charged after your cancellation date, request a refund immediately with your confirmation evidence.
- If Viki refuses your refund, escalate to CASE within 30 days of the disputed charge.
Begin your cancellation now by following the appropriate steps for your subscription platform. Yafee ensures every consumer exits Viki cleanly, understands their refund rights and has the documentation to dispute any improper charges. Your streaming budget is yours to control.