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Frequently asked questions
Cancel Vivamax: The Right Way
How to cancel Vivamax in singapore and recover your money
What is Vivamax and why you might want to cancel
Vivamax is a subscription streaming platform specialising in Filipino films, television series, exclusive original content, and pay-per-view releases. You can access the service via the web platform or dedicated mobile applications on iOS and Android devices. The platform offers you the flexibility to choose between recurring subscription plans at various price points or one-time purchases for individual films and releases.
You may decide to cancel Vivamax for several practical reasons: your viewing habits have changed, you no longer consume Filipino content regularly, budget constraints have shifted, or you prefer alternative streaming services. Understanding your cancellation options and consumer protections under Singapore law empowers you to make an informed decision. At Yafee, we help thousands of consumers navigate subscription cancellations every month, ensuring you retain control of your spending and your data.
How Vivamax operates in singapore
Vivamax distributes its service through multiple channels accessible within Singapore: the official Vivamax website, the Apple App Store for iOS devices, and Google Play for Android devices. Depending on your subscription method, the pricing structures and available plans may differ. If you subscribe directly through the Vivamax website, you manage billing through the platform itself. Conversely, if you subscribe through Apple App Store or Google Play, those app stores handle your billing, and your subscription is tied to your Apple ID or Google account respectively.
Vivamax subscription plans and pricing in singapore
The table below outlines the subscription tiers and pay-per-view options currently available to you in Singapore, displayed in Singapore dollars (S$). Pricing is accurate as of the latest update and may vary depending on promotional offers or platform changes.
| Plan | Price (S$) | Billing period | Content access |
|---|---|---|---|
| Vivamax Max2 subscription | S$14.98 | Monthly | Full library access, standard quality |
| Vivamax Max+One 2 | S$17.98 | Monthly | Premium tier with expanded features |
| Vivamax Max2 subscription (annual) | S$38.98 | Annual | Full library access, better value option |
| Digital premieres | S$9.98 | One-time rental | Single premiere film rental |
| Advanced VOD screenings | S$6.98 | One-time rental | Single advanced screening rental |
| Classics catalogue | S$3.98 | One-time rental | Classic film rental |
Your consumer rights when cancelling Vivamax in singapore
Singapore law grants you explicit rights when cancelling digital subscriptions, and understanding these protections is essential before you take action.
Consumer protection framework in singapore
Under the Consumer Protection (Fair Trading) Act of Singapore, you possess the right to cancel a service contract within a reasonable timeframe if Vivamax fails to deliver the service as described or advertised. Furthermore, if you are charged after submitting a valid cancellation request, or if technical barriers prevent you from cancelling, you have grounds to dispute the charge. The Consumers Association of Singapore (CASE) serves as the primary enforcement body for consumer complaints and operates a formal dispute resolution process. In accordance with this framework, Vivamax must provide you with a clear and accessible cancellation mechanism; deliberately obscuring the cancellation process violates fair trading principles.
If you subscribed through Apple App Store or Google Play, those platforms maintain their own consumer refund policies separate from Vivamax's terms. Apple typically permits refund requests within 14 days of purchase, while Google Play allows refunds within 48 hours of purchase for subscriptions. Yafee recommends checking your specific app store's current refund policy, as these timeframes can change without notice.
Your legal position
You are protected under Singapore consumer law and are entitled to cancel any recurring subscription at any time. Vivamax cannot legally lock you into a contract indefinitely or impose unreasonable barriers to cancellation. If the company refuses to process your cancellation or continues billing you after you have cancelled, you can lodge a formal complaint with the Consumers Association of Singapore (CASE), which has statutory authority to investigate and mediate on your behalf. Consequently, you hold considerable leverage in disputing unfair billing practices.
Refund eligibility and limitations
You may pursue a refund in the following circumstances: Vivamax charged you after you submitted a valid cancellation request; the service was unavailable for an extended period without compensation; or you purchased a one-time rental that was never delivered or was defective. One-time pay-per-view purchases are generally non-refundable under standard terms unless the content failed to deliver.
Nevertheless, subscription services in Singapore typically do not offer pro-rata refunds for unused days remaining in your billing period. If you cancel mid-month, you generally retain access to the platform until your current billing cycle ends, but you will not receive a payment back for the remainder of the period. This is standard industry practice and is legally permissible under consumer law, provided it is clearly disclosed in the service terms.
How to cancel Vivamax step by step
Your cancellation method depends entirely on the platform through which you subscribed, and following the correct procedure ensures your request is processed without delay or error.
Cancel if you subscribed via apple app store
If you purchased your Vivamax subscription through the Apple App Store on an iPhone, iPad, or Mac, you must manage your cancellation through your Apple ID and subscription settings rather than through the Vivamax platform directly.
- Open the Apple App Store on your iOS device or visit the Apple Account website on a desktop browser.
- Navigate to your Apple ID account settings and select "Subscriptions" or "Media and Purchases."
- Locate Vivamax in your active subscriptions list.
- Tap or click on the Vivamax subscription entry.
- Select "Cancel subscription" or "Cancel free trial" depending on your subscription status.
- Confirm your cancellation by following the on-screen prompts; Apple will display a confirmation message.
- Save a screenshot or note of the cancellation confirmation for your records.
After you cancel through Apple, your subscription remains active until the end of your current billing period. Apple will not charge you on the renewal date. If you subscribed through an annual plan, your access continues until the annual renewal date arrives. Your cancellation is immediate; you do not need to wait for Vivamax or Apple to send you a confirmation email, though you may receive one within 24 to 48 hours.
Cancel if you subscribed via google play
If you purchased your Vivamax subscription through Google Play on an Android device, you manage cancellation through Google Play settings rather than the Vivamax app itself.
- Open the Google Play Store app on your Android device or visit the Google Play website on a desktop browser.
- Tap or click your profile icon in the top-right corner and select "Payments and subscriptions."
- Select "Subscriptions" to view your active subscription list.
- Find Vivamax in the subscriptions list and tap or click on it.
- Select "Cancel subscription" from the menu options.
- Review the cancellation message and confirm your decision when prompted.
- Screenshot the confirmation screen for your records.
After you cancel via Google Play, your subscription remains active until the end of your current billing cycle. Google Play will not renew the subscription on the next renewal date. If you have a monthly plan, your cancellation takes effect on your monthly renewal date. If you have an annual plan, your access continues until the annual renewal arrives.
Cancel if you subscribed via the Vivamax website
If you subscribed directly through the Vivamax website using your payment card or local payment method, you cancel through your Vivamax account dashboard.
- Visit the Vivamax website and log in to your account using your registered email address and password.
- Navigate to your account settings or profile menu, typically found in the top-right corner or under a user icon.
- Select "Subscription," "Billing," or "Account settings" depending on the current menu layout.
- Locate your active subscription and select "Cancel subscription" or "Manage subscription."
- Follow the on-screen prompts and confirm your cancellation request when prompted.
- Save or screenshot the final confirmation page displaying your cancellation status.
When you cancel directly through Vivamax's website, your access continues until the end of your current billing period. The company will not charge your payment method on the renewal date. Yafee advises you to keep a record of your cancellation confirmation, as this serves as proof if Vivamax disputes your cancellation status or continues charging you incorrectly.
What happens after you cancel Vivamax
Understanding what occurs in the hours and days following your cancellation request prevents unnecessary confusion and ensures you can verify your cancellation was processed correctly.
Your access during the notice period
You retain full access to Vivamax content until the end of your current billing period. If your monthly billing date is the 15th of each month and you cancel on the 8th, you continue to access the platform through the 14th. Your access terminates automatically at midnight on your billing date without further action required from you.
Confirmation and record-keeping
After you cancel, you should expect to receive a confirmation email from Vivamax or your payment platform (Apple, Google, or your card issuer) within 24 to 48 hours. Consequently, you must retain this email confirmation indefinitely as evidence of your cancellation. Furthermore, keep screenshots of any cancellation confirmation pages displayed on-screen immediately after you submit your cancellation request. These records protect you if Vivamax incorrectly charges you after cancellation or if you need to file a dispute with the Consumers Association of Singapore.
Verify no further charges
Monitor your credit card statement or payment method closely for the following two billing cycles. If Vivamax charges you after your cancellation date, you have grounds to dispute the charge through your bank or payment platform. Contact your bank's fraud or disputes team immediately and provide them with your cancellation confirmation email and screenshots. Your bank can initiate a chargeback on your behalf, forcing Vivamax to return the unauthorized charge.
Refund procedures and timelines
Refunds for Vivamax charges are processed according to specific rules and timeframes depending on your subscription platform and reason for refund.
Refund requests through apple app store
If you were incorrectly charged after cancellation or purchased a defective one-time rental, you can request a refund directly from Apple. Navigate to your Apple Account page, select "Subscriptions," find Vivamax, and select "Report a Problem." Apple reviews your report and typically responds within 5 to 10 business days. Apple approves most refunds for subscriptions cancelled within 14 days of purchase and for defective or non-delivered content. However, Apple generally denies refunds for one-time rentals watched or partially watched, as these are considered consumed digital goods.
Refund requests through google play
Google Play permits refund requests within 48 hours of purchase for most subscription charges. If you were charged after cancellation or if your payment was duplicate, navigate to Google Play, select "Payments and subscriptions," find the charge, and select "Report a problem." Google processes most refund requests within 3 to 5 business days. If your request falls outside the 48-hour window, you must contact Vivamax customer support or escalate to the Consumers Association of Singapore.
Refund requests through Vivamax directly
If you subscribed via the Vivamax website and believe you are owed a refund, contact Vivamax customer support through the website's help centre or email support address. Yafee recommends sending your refund request in writing and including your cancellation confirmation, proof of the disputed charge, and a brief explanation of why you believe you are entitled to a refund. Vivamax typically responds to refund requests within 7 to 10 business days. If the company denies your refund unjustly, you can lodge a complaint with the Consumers Association of Singapore, which has authority to investigate and compel Vivamax to reverse the charge.
Common mistakes to avoid when cancelling
You are not alone if you have felt frustrated by complex cancellation processes-this is deliberate on many platforms' part-but you can sidestep the most costly errors with advance awareness.
Mistake 1: confusing account deletion with cancellation
Deleting your Vivamax account does not automatically cancel your subscription. Even if you uninstall the app or clear your account, your recurring subscription remains active on Apple, Google, or your payment card. Consequently, Vivamax continues to charge you unless you explicitly cancel the subscription through the subscription management settings described above. Always cancel your subscription first, then delete your account if you choose to do so.
Mistake 2: failing to keep cancellation confirmation
Do not discard cancellation confirmation emails or screenshots immediately after receiving them. Store these documents in a dedicated folder or backup email account for at least two years. If Vivamax disputes your cancellation or charges you incorrectly, this evidence proves your cancellation was processed on a specific date. Without this proof, your bank or CASE may find it difficult to rule in your favour during a dispute.
Mistake 3: not monitoring your payment method after cancellation
Vivamax, like many subscription services, occasionally fails to process cancellations correctly due to technical errors or deliberate negligence. You must actively monitor your payment method for unexpected charges for at least two billing cycles after cancellation. If you spot a charge, dispute it immediately through your bank; do not wait to see if Vivamax corrects the error on its own.
Mistake 4: cancelling via email without confirmation
Sending an email to Vivamax customer support requesting cancellation is insufficient proof of cancellation unless you receive a signed, timestamped confirmation email in return. Always cancel through the official cancellation mechanisms within the app or website, as these create an automatic, timestamped record. Email cancellation requests lack this verification layer and are easily disputed by the company.
Comparing Vivamax with similar streaming services in singapore
Before you cancel, you may find it useful to understand how Vivamax's pricing and content compare to competing Filipino and general streaming platforms available in Singapore.
| Service | Monthly price (S$) | Content focus | Cancellation ease |
|---|---|---|---|
| Vivamax | S$14.98 | Filipino films and series exclusively | Moderate (app or website) |
| Netflix | S$6.98-S$19.98 | Global content library | Simple (account settings) |
| iQiyi | S$9.99-S$14.99 | Asian content (primarily Chinese) | Straightforward (account portal) |
| Astro Go | S$15.00 | Entertainment and sports | Moderate (customer support) |
| Disney+ | S$11.99 | Disney, Pixar, Marvel, Star Wars | Simple (account settings) |
| YouTube Premium | S$13.99 | Ad-free YouTube and YouTube Music | Instant (subscription settings) |
When to escalate your complaint to the consumers association of singapore
If Vivamax refuses to process your cancellation, continues charging you after cancellation, or denies a legitimate refund request, you have the right to escalate your complaint to Singapore's consumer protection authority.
Filing a complaint with CASE
The Consumers Association of Singapore (CASE) operates a formal dispute resolution process for consumer complaints against companies, including digital subscription services. You may file a complaint if Vivamax has engaged in unfair trading practices, such as obscuring cancellation options, failing to process cancellations, or charging you without authorization. CASE investigates your complaint, attempts to mediate between you and Vivamax, and can compel the company to refund unauthorised charges or reverse disputed transactions. Consequently, escalating to CASE is a powerful tool when direct negotiation with Vivamax fails.
How to file a complaint
Visit the CASE website at www.case.org.sg and select "File a complaint" or "Dispute resolution." Provide your full name, contact details, details of your account with Vivamax (email address and subscription dates), a description of the issue, dates of relevant transactions or cancellation attempts, and copies of all supporting evidence (cancellation confirmations, charge receipts, correspondence with Vivamax). CASE will acknowledge your complaint within 3 business days and assign a case officer. The organization typically resolves complaints within 30 to 60 days through mediation. If mediation fails, CASE can escalate your case to its adjudication panel, which can impose binding decisions on the company.
Vivamax cancellation checklist
Use this checklist to ensure you have completed every essential step before considering your cancellation finalized.
| Task | Status | Notes |
|---|---|---|
| Identified subscription platform (Apple, Google, or website) | ☐ | Check your account or payment statement |
| Accessed subscription settings through correct platform | ☐ | Do not use the Vivamax app alone |
| Submitted cancellation request and received on-screen confirmation | ☐ | Screenshot the confirmation page |
| Saved cancellation confirmation email (received within 48 hours) | ☐ | Store in backup folder or cloud storage |
| Verified no charges appear in first billing cycle after cancellation | ☐ | Check statement 3 to 5 days after renewal date |
| Confirmed access terminates at end of billing period | ☐ | Verify you are locked out after final date |
Final steps and moving forward
Cancelling Vivamax is a straightforward process when you follow the correct platform-specific steps and retain your confirmation records. Yafee has helped thousands of consumers cancel streaming subscriptions efficiently and recover unauthorised charges through informed compliance with consumer law. By understanding your rights under the Consumer Protection (Fair Trading) Act and keeping detailed cancellation records, you protect yourself against common billing errors and have recourse through the Consumers Association of Singapore if disputes arise.
After you cancel, you retain full access until the end of your billing period, no further charges are applied, and your data should be deleted according to Vivamax's privacy policy. If you encounter resistance from Vivamax, feel confident filing a complaint with CASE-the organization's track record demonstrates it routinely compels companies to reverse unfair charges and improve cancellation processes. Yafee remains available to guide you through subscription management, cancellation procedures, and consumer dispute resolution whenever you need clarity on your digital service agreements. Your financial control and consumer rights are non-negotiable.