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Cancel Vidio: Your Complete Guide
How to cancel Vidio in singapore: your complete legal guide and step-by-step process
What is Vidio and why cancellation matters in singapore
Vidio is an Indonesian streaming platform offering movies, television series, and live sports content via flexible monthly and quarterly subscription plans. You access the service through mobile applications on iOS and Android, or via their website. The platform has gained traction in Southeast Asia, including Singapore, for its regional entertainment catalogue and competitive pricing.
However, subscription services often renew automatically, and many users find themselves paying for content they no longer watch. Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), you have specific rights when cancelling digital services. This guide explains your legal position, walks you through each cancellation method, and ensures you understand exactly when and how to stop paying. Yafee provides this information to empower you to cancel with confidence.
When your circumstances make cancellation sensible
Cancel Vidio if your viewing habits have changed, if you have found alternative streaming services that better suit your needs, or if you are managing your monthly budget more carefully. The sooner you act before your next billing date, the sooner your charges stop. Many users discover they are paying for subscriptions they rarely use - cancelling immediately prevents another charge cycle.
How yafee supports your cancellation
Yafee specialises in helping consumers navigate subscription cancellations across digital platforms. We translate legal obligations into clear, actionable steps tailored to Singapore's regulatory environment. Your cancellation should be straightforward, not buried in confusing terms or hidden menus.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when dealing with subscription services and recurring charges.
Your legal position
Under the CPFTA, traders (including Vidio) must provide you with clear information about subscription terms, including the price, billing cycle, and cancellation method, before you commit. You have the right to cancel a subscription without penalty once the initial contract period expires. If you subscribed via a third-party platform such as the Apple App Store or Google Play, that platform's cancellation mechanism applies, and you retain consumer protections under Singapore law. If Vidio refuses to process your cancellation or continues charging after you have cancelled, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Health (Health and Social Services), depending on the service classification.
What "recurring billing" means for your subscription
Recurring billing means Vidio (or the platform through which you subscribed) will automatically charge you on a set schedule: monthly for 30-day plans, or every 90 days for 3-month plans. You authorise this charge when you enter your payment method. Cancellation stops this automatic renewal; it does not entitle you to a refund of charges already paid. Nevertheless, you remain entitled to full access until the end of your paid period, even after you submit a cancellation request.
Vidio pricing plans in singapore
Below are the current subscription tiers available in Singapore, based on early 2026 pricing via the iOS App Store and Google Play. Prices may vary by platform and are subject to change; always verify the amount before confirming your subscription.
| Plan name | Monthly price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Vidio Premier Platinum 30 Days | S$3.98 | Monthly | Budget-conscious viewers |
| Vidio Premium 30 Days | S$5.98 | Monthly | Standard library access |
| Vidio Ultimate Mobile 30 Days | S$8.98 | Monthly | Mobile-only viewing |
| Vidio Ultimate All Screen 30 Days | S$17.98 | Monthly | Multi-device streaming |
| Vidio Ultimate All Screen 3 Months | S$39.98 | Quarterly | Best long-term value |
How your billing cycle affects cancellation timing
Your subscription renews automatically at the end of each paid period. A monthly plan renews every 30 days; a 3-month plan renews every 90 days. When you cancel, Vidio will stop charging you after your current paid period ends. You do not lose access during this remaining time. Consequently, cancelling early in your cycle means you continue to use the service until your next billing date - at no additional cost. This is why acting immediately, rather than waiting until near your renewal date, is advisable.
How to cancel Vidio step-by-step
Your cancellation method depends on where you purchased your subscription. Follow the exact steps for your platform to ensure your subscription stops renewing without error.
Cancel Vidio via the iOS app store
If you subscribed through an iPhone or iPad, manage your cancellation within the Apple Settings app. This method is the most direct for iOS users.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the settings menu.
- If you are not signed in, select "Sign in to your iPhone" and enter your Apple ID credentials.
- Navigate to the Subscriptions section in the menu.
- You will see a complete list of all active subscriptions linked to your Apple ID.
- Locate and select Vidio from the subscription list.
- Tap "Cancel Subscription" displayed at the bottom of the screen.
- A confirmation message will appear, stating when your access ends.
- Confirm the cancellation when prompted.
- Apple will send you a confirmation email to your registered Apple ID address.
Cancel Vidio via google play
Android users who subscribed through Google Play will manage their cancellation in the Play Store app or via the Play Store website. Both methods are equally effective.
- Open the Google Play Store app on your Android device or visit play.google.com in a browser.
- Tap your profile icon in the top-right corner of the screen.
- Select "Manage subscriptions" from the dropdown menu.
- You will see all active subscriptions associated with your Google account.
- Find Vidio in the list and tap it to open the subscription details page.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will present optional survey questions; you may skip these.
- Confirm your cancellation decision when prompted.
- Google will send a confirmation email to your registered Gmail address.
Cancel Vidio directly via the Vidio website or app
If you subscribed directly through Vidio's website or in-app account settings (rather than through Apple or Google), you must cancel through Vidio's own platform.
- Visit the Vidio website or open the Vidio mobile app and log in with your account credentials.
- Navigate to your account settings, usually found under "Profile" or "Account" in the menu.
- Look for a "Subscription" or "Billing" section within your account settings.
- Select your active subscription plan to view its details.
- Locate and click the "Cancel subscription" button.
- Vidio may offer a discount or incentive to retain you; decline if you wish to proceed.
- Confirm your cancellation request in the final dialog box.
- You will receive a confirmation email from Vidio's support team.
Cancel Vidio via email or formal written notice
If you encounter technical difficulties or Vidio does not respond through the standard app or website channels, you may submit a formal cancellation request by email or registered mail. This method creates a documented record of your cancellation request, which protects you under Singapore consumer law.
- Prepare a cancellation email or letter that includes your full name, email address, Vidio account username, and the date you wish the cancellation to take effect.
- Send your email to [email protected] with the subject line "Subscription Cancellation Request."
- Include a clear statement: "I request cancellation of my Vidio subscription effective immediately."
- Alternatively, send a registered letter to the corporate address of Vidio (obtain the current address from their website or contact page).
- Keep a copy of your email or letter, and save Vidio's reply for your records.
- This documentation proves you submitted a cancellation request if a dispute arises later.
- Allow 7 to 10 business days for Vidio to process your cancellation request.
What happens after you cancel Vidio
Cancellation does not end your access immediately; instead, it stops future billing while preserving your viewing rights until your current paid period expires.
Your access after cancellation
Once you cancel, you retain full access to all Vidio content until the end of your current billing cycle. For example, if you cancel on 10 January and your renewal date is 25 January, you can stream until 24 January. On 25 January, your account reverts to free tier (if one exists) or becomes inactive. You will not be charged again after your paid period ends.
Confirming your cancellation status
Log back into your Vidio account within 24 hours of cancelling and check your subscription status. It should display "Cancelled" or "Subscription ends on [date]." If it still shows an active subscription after 24 hours, contact [email protected] immediately with your cancellation confirmation email and ask them to verify the cancellation. In accordance with Singapore consumer law, Vidio is obligated to confirm cancellation without delay.
Refunds and what you are entitled to recover
Singapore consumer law distinguishes between refunds for unused services and charges already rendered.
Whether you qualify for a refund
You generally are not entitled to a refund of subscription fees you have already paid, provided the service was available during your paid period and you chose to cancel. However, if Vidio continues to charge you after you have cancelled, or if you cancelled within a statutory cooling-off period (if applicable), you may pursue a refund. Additionally, if Vidio is unavailable for a prolonged period due to service failure, you may have grounds to claim a partial refund under the CPFTA.
How to request a refund if warranted
If you believe you deserve a refund, email [email protected] with a clear explanation and attach screenshots of your cancellation confirmation and any unauthorized charges. Include your account username, billing date, and amount charged. Vidio must respond within 14 days. If Vidio refuses and you believe the charge was unfair under Singapore law, lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315.
Common mistakes when cancelling Vidio
Many users inadvertently make errors during cancellation that delay the process or result in unexpected charges. Stay alert to avoid these pitfalls.
Confusing cancellation with account deletion
Cancelling your subscription is not the same as deleting your Vidio account. Cancellation stops recurring charges and removes your paid subscription tier; your account login and watch history may remain. If you wish to permanently delete your account data, you must request account deletion separately through Vidio's support team.
Failing to cancel before the renewal date
If you wait until after your renewal date, you will have already been charged for another cycle. Check your next billing date before cancelling, and submit your cancellation request at least 2 days before that date. This buffer ensures your request is processed in time.
Assuming an app uninstall equals cancellation
Uninstalling the Vidio app from your phone does not cancel your subscription. The recurring charge continues because your subscription is linked to your Apple ID, Google account, or Vidio account - not to the app itself. You must follow the explicit cancellation steps outlined above.
Ignoring confirmation emails
When you cancel, save the confirmation email from Apple, Google, or Vidio. If you are charged after cancellation, this email proves you submitted a cancellation request and strengthens your dispute if you need to escalate to CASE.
Checklist before and after cancelling Vidio
Use this checklist to ensure you have completed every step correctly and protected yourself against billing errors.
| Task | Before cancelling | After cancelling |
|---|---|---|
| Check your next billing date | Yes | - |
| Note your subscription tier and price | Yes | - |
| Verify your account access method (Apple, Google, or direct) | Yes | - |
| Submit cancellation request | - | Yes |
| Save the cancellation confirmation email | - | Yes |
| Verify subscription status shows "Cancelled" within 24 hours | - | Yes |
How to escalate if Vidio refuses to cancel or continues billing
If Vidio fails to honour your cancellation request or charges you after you have cancelled, escalate your complaint through Singapore's formal consumer protection channels.
Document your cancellation efforts
Gather all emails, screenshots, and confirmation messages proving you requested cancellation. Record the dates and times of each attempt. This evidence is critical when filing a formal complaint.
Contact vidio's customer support directly
Send a formal email to [email protected] stating that your previous cancellation request was not honoured and requesting immediate action. Reference your cancellation confirmation number or email date. Provide Yafee's framework as a reference if needed - most legitimate companies respond promptly when consumers cite consumer protection law.
Lodge a complaint with the consumers association of singapore (CASE)
If Vidio does not respond within 14 days or refuses to cancel, file a formal complaint with CASE at case.org.sg. You will need to provide your account details, billing history, and proof of your cancellation attempts. CASE mediates disputes between consumers and traders and can compel refunds if warranted. Nevertheless, escalation to CASE should be your final step after Vidio has had a reasonable opportunity to respond.
Report the issue to the infocomm media development authority (IMDA) if applicable
If Vidio's billing or cancellation practices breach Singapore's consumer protection rules, you may file a report with IMDA's Consumer Protection Division. While IMDA focuses primarily on telecommunications, it oversees certain digital service complaints.
Yafee: simplifying subscription cancellations across singapore
Vidio is one of dozens of streaming services that rely on recurring billing and renewal cycles designed to retain users through inattention. At Yafee, we have helped thousands of consumers cancel unwanted subscriptions without losing money or battling hidden cancellation processes. We translate complex terms and legal rights into straightforward, actionable guidance. Whether you are cancelling Vidio, another streaming service, or a fitness app, Yafee empowers you to take control of your subscriptions and your budget.
Cancellation should be simple, transparent, and quick. Under Singapore's Consumer Protection (Fair Trading) Act, it is your legal right to cancel any recurring subscription without unjust barriers. By following the steps outlined above and documenting your cancellation request, you protect yourself and ensure Vidio stops charging you. Yafee remains your trusted partner in navigating digital service agreements and cancellation procedures across Singapore.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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