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Cancel Univision: Step-by-Step Guide
How to cancel Univision NOW in singapore: your complete legal guide and step-by-step process
What Univision NOW is and why you might cancel
Univision NOW is a U.S.-based Spanish-language streaming platform that delivers live television channels, telenovelas, news, sports programming and on-demand series to subscribers worldwide, including Singapore. You can stream Univision and UniMás channels in real time, access thousands of episodes on demand, and watch simultaneously across multiple devices depending on your plan tier. When the content no longer aligns with your viewing preferences, your budget shifts, or you've completed what you wanted to watch, cancellation is your right as a consumer-and understanding the process beforehand protects both your money and your time. At Yafee, we guide you through every cancellation method available so you retain control of your subscription and finances.
Common reasons to cancel Univision NOW
You might cancel Univision NOW because the content library no longer matches your language preferences, you've exhausted the on-demand catalogue, unexpected charges appeared on your bill, or you're consolidating multiple streaming subscriptions to reduce monthly outgoings. Whatever your reason, you deserve a straightforward cancellation experience. The reality is that cancellation processes vary depending on where you subscribed, which is why Yafee has mapped out every route available to you and the consumer protections that back your decision.
What happens to your account access and personal data
When you cancel Univision NOW, you retain full access to all content until the end of your current billing period. Your account details and viewing history remain stored on Univision's servers unless you actively request account deletion. Cancellation halts all future automatic renewals immediately, preventing further charges-but Univision does not issue refunds for the remainder of your current cycle, even if you cancel mid-month. This is critical: preserve screenshots of your cancellation confirmation and any billing receipts as evidence of your request.
Univision NOW pricing and billing in singapore dollars
Univision publishes pricing in U.S. dollars, so actual charges to your Singapore bank account depend on currency conversion rates and which app store or platform you use to subscribe.
Monthly and annual plan costs
| Plan type | Estimated SGD price | Billing cycle | Key features |
|---|---|---|---|
| Univision NOW monthly | S$12.61 (approx.) | Monthly renewal | Live Univision and UniMás channels, on-demand series, 3 simultaneous streams |
| Univision NOW annual | S$136.26 (approx.) | Annual renewal | Same features as monthly, approximately 10% discount versus month-to-month billing |
Understanding currency conversion and local taxes
These estimates assume a conversion rate of approximately 1 USD to 1.2620 SGD. The App Store Singapore, Google Play Store Singapore, and Univision's direct web platform may apply different exchange rates or local Goods and Services Tax (GST), so your actual charge will likely differ. Always verify the exact amount on your payment method statement or credit card bill to confirm what you were charged.
Your consumer rights and legal position in singapore
Your cancellation rights in Singapore are protected by the Consumer Protection (Fair Trading) Act (CPFTA), which sets clear standards for subscription services and automatic renewals.
What the consumer protection (Fair trading) act guarantees
Under the CPFTA, any business offering subscription services to Singapore residents must provide transparent pricing before you pay, clear instructions on how to cancel, and a simple cancellation mechanism. If Univision NOW fails to honour a cancellation request, charges you after you've cancelled, or makes cancellation deliberately difficult, you have grounds to lodge a formal complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Furthermore, the CPFTA protects you from misleading conduct regarding automatic renewal terms.
Your legal position when cancelling
You have the right to cancel Univision NOW at any time. Once you submit a valid cancellation request through the correct channel-whether that is the App Store, Google Play, or Univision's website-the company must process it promptly. You are entitled to access your full current billing period even if you cancel mid-cycle. You are not entitled to a refund for unused time in the current period, unless Univision's terms of service explicitly state otherwise. If the company charges you after cancellation, that charge is unauthorised and you can request a chargeback through your bank or payment provider. Document every cancellation request and confirmation email; this evidence is essential if you need to escalate to CASE or dispute a charge.
How to cancel Univision NOW: step-by-step for every platform
Your cancellation method depends entirely on where you originally subscribed to the service.
Cancel through apple app store on iOS or mac
If you subscribed to Univision NOW via Apple's App Store on your iPhone, iPad or Mac, you must cancel within Apple's system. Univision has no access to App Store subscriptions and cannot cancel them for you-the entire process occurs in the App Store application.
- Open the App Store application on your iPhone, iPad or Mac.
- On iPhone or iPad: tap the profile icon (circular avatar) in the bottom right corner of the screen.
- On Mac: click your profile image in the top right corner of the App Store window.
- Select "Subscriptions" from the menu that appears.
- Find "Univision NOW" in your active subscriptions list and tap it.
- Tap "Cancel subscription" (or "Edit subscription" if that option appears first).
- Confirm your cancellation by tapping "Confirm" when prompted. You will receive an on-screen confirmation and an email to your Apple ID account.
- Verify the cancellation by returning to your subscriptions list; Univision NOW should no longer appear as active.
Cancel through google play store on android
If you subscribed via Google Play Store on an Android phone or tablet, you manage cancellation directly in the Google Play application. Google Play hosts your subscription, not Univision, so your request never passes through Univision's servers.
- Open Google Play Store on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions".
- Find and select "Univision NOW" from the list.
- Tap "Cancel subscription" at the bottom of the screen.
- Select your reason for cancellation from the dropdown menu (optional but helpful for Google's records).
- Tap "Continue" and then "Cancel subscription" again to confirm. You will receive immediate on-screen confirmation and a confirmation email.
Cancel via univision's website (direct billing)
If you subscribed directly on Univision's website using your credit card, debit card or PayPal account, you cancel through your Univision account dashboard. This method applies only to direct subscriptions; it does not apply to App Store or Google Play purchases.
- Visit the Univision website and log into your account using your email address and password.
- Navigate to "Account Settings" or "My Account" (usually located in the top right menu or user dashboard).
- Select "Subscription" or "Billing" from the account menu options.
- Click "Cancel subscription" or "Manage subscription".
- Review the cancellation warning (which confirms your access until the end of the current billing period).
- Click the final confirmation button to complete cancellation. Univision will send a confirmation email to the address associated with your account.
- Save this confirmation email and take a screenshot of the final confirmation page as proof of your cancellation request.
What happens after you cancel: your access timeline and refund status
Understanding what to expect after cancellation prevents confusion and protects you from unexpected charges.
Your access after cancellation
Once your cancellation is processed, you retain complete access to all Univision NOW content until the end of your current billing cycle. If your cycle renews on the 15th of the month and you cancel on the 3rd, you continue to stream all channels and on-demand content through the 14th. Access terminates automatically on your renewal date; no additional action is required from you. After that date, logging in will prompt you to re-subscribe or purchase a new plan.
Refund eligibility and what to do if you want money back
Univision NOW does not issue refunds for partially used subscription periods under its standard terms of service. If you cancel mid-cycle, you forfeit any remaining time in that billing period. Nevertheless, you have limited grounds to request a refund: (1) if you were charged after submitting a valid cancellation request, or (2) if the company charged you without your permission or consent. In either case, contact Univision's customer service immediately and request a refund in writing. If Univision declines, you can dispute the charge with your bank or payment provider (credit card chargeback, PayPal dispute, or Google/Apple refund request). Yafee recommends preserving all cancellation confirmations, billing statements and correspondence as evidence for any dispute.
Checking your billing after cancellation
Monitor your bank statement or credit card bill for 2-3 billing cycles after cancellation to confirm that no further charges appear. If Univision charges you again after your cancellation confirmation, that charge is a breach of your cancellation and unauthorised under the CPFTA. Report it immediately to your bank and file a formal complaint with CASE if the company refuses to refund the erroneous charge.
Common mistakes when cancelling Univision NOW
Cancellation is straightforward once you know the right steps, and avoiding these common pitfalls protects you from accidental re-billing and lost evidence.
Mistake 1: cancelling in the wrong place
The single most common error is attempting to cancel a subscription in the wrong location. If you subscribed through Apple App Store, cancelling on Univision's website will not work-the two systems are separate. Univision has no access to your App Store subscription, so any cancellation request submitted to customer service will fail. Identify your original subscription source (check your billing statement or Apple/Google account) and cancel in that exact location. Yafee strongly recommends double-checking your subscription method before you begin the cancellation process.
Mistake 2: deleting the app instead of cancelling the subscription
Uninstalling the Univision NOW app from your phone does not cancel your subscription. The subscription renews automatically on your billing date regardless of whether the app is installed. You must follow the proper cancellation steps for your platform and receive a confirmation email or on-screen message. Deleting the app is the final step only after successful cancellation.
Mistake 3: not saving cancellation confirmation
Once you cancel, take a screenshot of the confirmation page and save the confirmation email. If a dispute arises later-for example, if Univision charges you again or disputes your cancellation claim-this evidence is your proof. Many consumers lose cancellation disputes because they cannot demonstrate that they submitted a valid request. Yafee advises saving all communications for at least 12 months after cancellation.
Mistake 4: assuming cancellation is immediate
Your subscription does not terminate on the day you cancel; it expires at the end of the current billing period. If you cancel on the 5th but your renewal date is the 20th, you are still subscribed until the 19th at 11:59 PM. Univision may still charge you on the 20th if the cancellation request failed or was not processed. Verify your subscription status in the app or on the website 3-5 days before your renewal date to confirm cancellation took effect.
Billing and refund comparison: scenarios you might face
This table outlines common cancellation scenarios and your refund eligibility under each circumstance.
| Scenario | Refund eligible? | Your next step |
|---|---|---|
| You cancel mid-cycle and comply with all terms | No refund | Accept no refund; access continues to cycle end |
| You are charged after submitting a valid cancellation | Yes, refund required | Contact Univision; if refused, dispute with your bank |
| You did not authorise a subscription charge | Yes, refund required | Dispute the charge with your payment provider immediately |
| You cancel but the request fails due to technical error | Yes, if you can prove the failed cancellation | Resubmit cancellation and request refund for unauthorised renewal charge |
If Univision refuses to cancel: escalation and complaint procedures
If you submit a valid cancellation request and Univision either ignores it or continues charging you, you have formal escalation options backed by Singapore law.
Step 1: escalate to customer service in writing
Send a cancellation request email directly to Univision's customer service team. In the email, include your account email address, subscription method (App Store, Google Play, or website), the date you attempted to cancel, and request written confirmation of cancellation. Retain a copy of this email and note the date and time sent. Allow 5-7 business days for a response.
Step 2: dispute the charge with your payment provider
If Univision continues to charge you after cancellation, contact your bank, credit card issuer, PayPal, Apple, or Google (depending on your payment method) and report the unauthorised charge. Request a chargeback or refund. Most payment providers will reverse the charge while they investigate, and you are protected under their dispute resolution policies. Yafee advises submitting this dispute within 60 days of the unauthorised charge for the strongest outcome.
Step 3: file a formal complaint with the consumers association of singapore (CASE)
If you cannot resolve the issue directly with Univision or your payment provider, lodge a complaint with CASE. You can file online at case.org.sg or visit their office in person. Include copies of your cancellation requests, confirmation emails, billing statements showing unauthorised charges, and any correspondence with Univision and your bank. CASE will mediate between you and Univision and escalate to the Ministry of Trade and Industry (MTI) if necessary. CASE complaints are free and do not require a lawyer.
Keeping or reactivating your Univision NOW subscription: comparison
If you are uncertain whether to cancel or want to temporarily pause your subscription, this table compares your options.
| Option | Process | Outcome | Best for |
|---|---|---|---|
| Keep your subscription | Take no action | Renews automatically; charges continue | Regular viewers who plan ongoing use |
| Cancel now | Follow platform steps above | Access until cycle end; no future charges | Viewers ready to stop; budget constraints |
| Reactivate after cancellation | Log into account and re-subscribe | Full access resumes upon re-subscription | Viewers returning after a break |
How yafee helps you cancel subscriptions safely and legally
At Yafee, we understand that cancelling streaming services should be simple, transparent and legally sound. Our platform has helped thousands of consumers cancel their subscriptions-from Univision NOW to dozens of other services-by providing clear, step-by-step guidance grounded in actual consumer law and verified cancellation procedures. We ground every cancellation guide in the relevant legal framework (such as Singapore's Consumer Protection Act), name the enforcement bodies and escalation routes available to you, and translate legal rights into plain, actionable steps. When you use Yafee, you cancel with confidence, knowing your rights are protected and your evidence is preserved.
Univision contact details and mailing address
If you need to reach Univision by post or mail, use the following address. Note that Univision is a U.S.-based company and does not maintain a Singapore office; responses to postal inquiries may take 2-4 weeks.
Univision Communications Inc.
Customer Service Department
605 Third Avenue
New York, NY 10158
USA
For fastest resolution, contact Univision through the in-app customer service feature or via the "Contact Us" link on Univision's website. Email or live chat responses typically arrive within 1-3 business days. Include your account email and the date of your cancellation request. Preserve all correspondence as evidence of your cancellation attempt. Should you face non-compliance or repeated charges, escalate immediately to CASE as outlined above. At Yafee, your consumer rights matter-and we ensure you have every tool to enforce them.
Important warning
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