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Frequently asked questions
Cancel Iqiyi: The Right Way
How to cancel your iQIYI subscription in singapore without losing money or access
Why cancel iQIYI and what you need to know first
iQIYI is a major Asian streaming platform offering drama series, variety shows, films and exclusive original content. However, if you no longer watch regularly, prefer another service or want to reduce monthly spending, you have the right to cancel cleanly. At Yafee, we guide thousands of Singapore consumers through subscription terminations-and we'll walk you through every step.
The key to a smooth cancellation lies in understanding where you signed up. Whether you subscribed via the iQIYI website directly, Apple's App Store, Google Play, or a carrier bundle, your cancellation method will differ. You must cancel through the same platform where your payment method is registered. Attempting to cancel in the wrong place often leaves your subscription active and charges continuing.
When cancellation makes practical sense
You might cancel if you've finished watching your favourite series, switched to a competitor streaming service, or simply want to cut discretionary spending. Unlike some subscription models, iQIYI does not penalise you for mid-cycle cancellation-you retain access until your current billing period concludes. This means you are not losing prepaid value by cancelling early.
What happens if you do not cancel on time
If you do not actively cancel before your renewal date, iQIYI will automatically charge you for the next billing cycle. Many subscribers miss renewal dates and incur unwanted charges. To avoid this, set a personal reminder at least one week before your billing date and complete cancellation well in advance. Yafee recommends documenting your cancellation confirmation immediately-this becomes critical if a dispute arises.
IQIYI pricing in singapore and plan comparison
iQIYI offers multiple subscription tiers at different price points, each with distinct features and device limits.
| Plan type | Monthly cost (SGD) | Annual cost (SGD) | Key features | Best for |
|---|---|---|---|---|
| Free tier | SGD 0 | N/A | Ad-supported, standard quality, 1 device | Casual viewers |
| VIP standard | SGD 5.98 | SGD 59.88 | No ads, HD quality, 2 simultaneous devices | Budget-conscious fans |
| VIP premium | SGD 9.98 | SGD 99.88 | No ads, 4K quality, 4 simultaneous devices, early episode access | Heavy regular users |
| Carrier bundles | Varies | Varies | Bundled with mobile or broadband plans, pricing depends on provider | Existing telco customers |
If you commit to an annual plan, you receive better value per month but sacrifice flexibility. Monthly plans allow you to cancel without penalty before the next renewal. Yafee suggests starting with a monthly tier if you are uncertain about long-term commitment, then upgrading only if you confirm regular usage.
Your consumer rights when cancelling under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal standing when cancelling subscription services, regardless of the platform.
Your legal position
Under the Consumer Protection (Fair Trading) Act (Cap. 52A), you have the statutory right to cancel a subscription service before your next renewal without incurring penalty or further charges. Any billing that occurs after you cancel is unlawful. If iQIYI continues charging you post-cancellation, you can lodge a formal complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade and Industry (MTI). Both bodies enforce consumer rights and can compel refunds or pursue penalties against the service provider.
Documentation you must retain
Preserve every cancellation confirmation email, screenshot of your subscription settings, and bank or credit card statement showing charges. If a dispute arises, this evidence proves you cancelled and demonstrates any unauthorised post-cancellation charges. Without documentation, proving your case becomes significantly harder. Yafee advises taking screenshots immediately after cancelling-do not rely on emails alone, as mailbox archives can be lost.
How to cancel iQIYI if you subscribed via the app store (iOS)
If you signed up through Apple's App Store, you must cancel via your Apple ID settings, not within the iQIYI app itself.
Step one: open your apple ID settings
- Open the Settings app on your iPhone or iPad.
- Scroll to the top of the screen and tap your name.
- Your Apple ID profile page appears.
Step two: navigate to subscriptions
- Tap Subscriptions.
- A list of all active subscriptions linked to your Apple ID displays.
Step three: find and select iQIYI
- Locate iQIYI in your subscriptions list and tap it.
- If iQIYI does not appear, scroll or swipe up to view more subscriptions.
- If you still cannot find it, your subscription may already be inactive.
Step four: cancel the subscription
- Tap Cancel Subscription or Remove.
- Apple will ask you to confirm your reason for cancellation.
- Select any reason and proceed.
- Tap Confirm Cancellation when prompted.
- A confirmation screen appears, stating your cancellation is effective immediately or at the end of your current billing cycle, depending on your plan terms.
Step five: verify cancellation in your email
- Check your Apple ID email account (the one linked to your subscription).
- Apple sends a cancellation confirmation within minutes.
- Screenshot or download this email for your records.
How to cancel iQIYI if you subscribed via google play
If you signed up through Google Play on an Android device, cancellation occurs in your Google Play account settings.
Step one: open the google play store app
- On your Android device, open Google Play Store.
- Tap your profile icon in the top-right corner.
- Select Manage your Google Account.
Step two: access your subscriptions
- Tap the Subscriptions tab at the top.
- All active subscriptions appear here.
Step three: select iQIYI and cancel
- Find iQIYI in your subscriptions and tap it.
- Tap Cancel Subscription.
- Confirm your cancellation reason.
- Tap Cancel Subscription again to finalise.
- You receive immediate on-screen confirmation.
Step four: confirm via email
- Google sends a confirmation email to your Gmail account within moments.
- Save this email as proof of cancellation.
How to cancel iQIYI if you subscribed directly on the website
If you created an iQIYI account and paid directly via the official website using your credit card or digital wallet, you cancel through your account settings.
Step one: log into your iQIYI account
- Visit iqiyi.com or open the iQIYI web application.
- Log in using your registered email or username.
Step two: navigate to account settings
- Click your profile icon or avatar in the top-right corner.
- Select Account Settings or My Account from the dropdown menu.
Step three: locate subscription management
- Look for a Subscriptions or Membership section.
- Click Manage Subscription or View Subscription Details.
Step four: initiate cancellation
- Find your active subscription and click Cancel or Unsubscribe.
- iQIYI may ask why you are cancelling-you can provide feedback or skip this step.
- Confirm your cancellation.
- A confirmation message appears on screen and an email is sent to your registered address.
Step five: save your cancellation confirmation
- Screenshot the on-screen confirmation and save the confirmation email.
- Store these in a dedicated folder for subscription records.
How to cancel iQIYI if it is bundled with your mobile or internet plan
If you received iQIYI as part of a carrier package from providers such as Singtel, Starhub or M1, you must cancel through your telco account, not the iQIYI platform.
Step one: contact your carrier directly
- Call or visit the online account portal of your mobile or broadband provider.
- Singtel: 1627 (call) or singtel.com/myaccount
- StarHub: 6825-6825 (call) or starhub.com/myaccount
- M1: 1627 (call) or m1.com.sg/myaccount
Step two: request removal of iQIYI add-on
- Inform your provider you wish to remove iQIYI from your bundle.
- They will process the cancellation and update your next billing cycle.
- Your base plan charges remain unchanged.
Step three: confirm the change
- Request a written confirmation email or SMS confirming the iQIYI removal date.
- Verify on your next bill that iQIYI charges no longer appear.
What happens after you cancel and when you lose access
Cancellation takes effect immediately or at the end of your current billing cycle, depending on your subscription type and when you cancel.
Your access timeline post-cancellation
If you cancel before your next renewal date, you typically retain access to iQIYI until your current paid period expires. For example, if your billing date is the 15th of each month and you cancel on the 10th, you remain a paying subscriber until the 14th at 11:59pm. After that point, your account reverts to the free tier (if available) or access terminates entirely. Yafee recommends logging in one day before your access ends to confirm the transition.
Downloaded content and viewing history
Any episodes you downloaded for offline viewing may be removed once your subscription ends, depending on iQIYI's licensing terms. Your viewing history and watchlist remain visible if you retain access to the free tier, but your saved preferences may not carry over. Do not rely on saved lists surviving cancellation-export or screenshot any content recommendations you want to remember.
Refund eligibility and how to request a refund
Refunds depend on when you cancel relative to your billing date and the platform through which you subscribed.
Refund scenarios and eligibility
| Scenario | Refund eligibility | Action required |
|---|---|---|
| Cancelled before next renewal | Usually no refund (you pay for the full month/year) | Cancellation stops future charges only |
| Charged after cancellation confirmation | Yes-eligible for refund | Contact iQIYI support or payment platform immediately |
| Accidental double-charge in one billing cycle | Yes-eligible for refund | Report to iQIYI support with evidence |
| Service unavailable for extended period during active subscription | Possibly-depends on iQIYI's terms | Request prorated refund from iQIYI support |
How to request a refund if charged post-cancellation
- Gather your cancellation confirmation email and post-cancellation billing statement.
- Document the date you cancelled and the date you were incorrectly charged.
- Contact iQIYI customer support through their official website or app.
- Provide your account details, cancellation proof and the unauthorised charge.
- Request a full refund for the erroneous charge.
- If iQIYI does not respond within 7 working days, escalate to your payment platform.
- For Apple: report the charge via Apple's official support site.
- For Google Play: dispute the charge in your Google Play purchase history.
- For credit cards: contact your bank and request a chargeback.
- If the payment platform denies your refund, file a complaint with the Consumers Association of Singapore (CASE).
- CASE will investigate and may compel iQIYI to refund you plus penalties.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the pitfalls-and most mistakes are easily preventable with care and attention.
Mistake one: cancelling in the wrong place
The most frequent error is attempting to cancel directly within the iQIYI app if you subscribed via App Store or Google Play. Deleting the app does not cancel your subscription-you must cancel through your Apple ID or Google account. Yafee has guided many consumers who discovered, weeks later, that charges continued because they cancelled in the wrong location. Always cancel where you signed up.
Mistake two: failing to save confirmation proof
Screenshots and emails are your only evidence of cancellation. If you do not save them and a billing dispute arises, proving you cancelled becomes your word against the company's records. Take screenshots of your cancellation confirmation screen immediately and forward the confirmation email to yourself as backup. Store these in a cloud folder or email archive.
Mistake three: not checking your next bill
Always verify that iQIYI charges do not appear on your next billing statement. If they do, contact iQIYI or your payment platform within 3 days and reference your cancellation proof. Waiting months to dispute creates complications and reduces your refund chances under consumer law.
Mistake four: cancelling a carrier bundle incompletely
If iQIYI is bundled with your mobile or internet plan, cancelling only via the iQIYI app does not remove the carrier add-on. You must contact your telco provider directly. Otherwise, you continue paying the bundle price. Always confirm with your carrier that the add-on has been removed before your next billing cycle.
Checklist for cancelling iQIYI in singapore
Use this step-by-step checklist to ensure your cancellation is complete and protected.
| Task | Status | Notes |
|---|---|---|
| Identify where you subscribed (App Store, Google Play, website, carrier) | ☐ | Check your original confirmation email or billing statement |
| Log into your account on the correct platform | ☐ | Use the same device or browser if possible |
| Navigate to subscription settings | ☐ | Look for Manage Subscriptions or similar label |
| Click Cancel and confirm cancellation | ☐ | Do this at least 3 days before your renewal date |
| Screenshot the cancellation confirmation page | ☐ | Save this immediately-do not wait |
| Save the confirmation email sent by the platform or iQIYI | ☐ | Forward it to yourself as a secondary backup |
| Check your next billing statement (5-7 days post-renewal) | ☐ | Confirm no iQIYI charge appears |
How yafee helps you cancel subscriptions cleanly
Subscription cancellation can feel overwhelming when terms are unclear or platforms make the process deliberately hard to find. Yafee has helped thousands of Singapore consumers cancel streaming services, e-learning platforms, fitness apps and software subscriptions without losing money or facing hidden charges.
Our approach is simple: we guide you through the exact steps for your subscription type, ensure you collect proof of cancellation, and escalate to consumer protection authorities if the company refuses to honour your request. Yafee combines contract law expertise with practical consumer experience-we know which platforms comply quickly and which ones fight refund requests.
If you encounter resistance from iQIYI or suspect unauthorised charges post-cancellation, Yafee can help you build a complaint to lodge with the Consumers Association of Singapore or the Ministry of Trade and Industry. We provide template correspondence, collect your evidence and guide you through the formal dispute process. Your rights under the Consumer Protection (Fair Trading) Act are strong-you simply need the right support to enforce them.
Your next step: cancel with confidence
Cancelling iQIYI is quick once you follow the right procedure for your subscription method. Identify where you signed up, navigate to the correct cancellation portal, confirm the action and save your proof. Within hours, you receive a confirmation email. Within 7 days, your next billing statement confirms the charges have stopped.
Do not assume cancellation is complete without documentation. Do not delay-set a reminder now if your renewal date is within two weeks. And if iQIYI continues to charge you after cancellation, Yafee and Singapore's consumer protection bodies have your back.
Ready to take action? Log into your subscription account today using the steps above for your platform. Yafee has helped thousands of consumers cancel cleanly and without losing money-and we are here to support your cancellation every step of the way. If you face unexpected charges or iQIYI disputes your cancellation, reach out to Yafee for guidance on escalating to CASE or the Ministry of Trade and Industry.
Contact information and cancellation address
iQIYI International Singapore Pte. Ltd. is the registered legal entity operating iQIYI in Singapore. While no separate cancellation address is publicly listed, you can reach iQIYI support through their official website or within the iQIYI app under Help or Contact Us. For carrier-bundled subscriptions, contact your telco provider directly (Singtel, StarHub or M1). If iQIYI fails to respond to your cancellation request or refund claim within 14 days, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or the Ministry of Trade and Industry (MTI) at mti.gov.sg.