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Frequently asked questions
Cancel Loom: The Right Way to Do It
How to cancel Loom in singapore: your complete legal guide and step-by-step walkthrough
Why people in singapore cancel Loom and what this means for you
Loom is a screen-recording and video messaging platform that enables you to create, edit, and share asynchronous videos within your team or organisation. Many Singapore businesses use Loom for training materials, customer support documentation, product demos, and remote team updates. The platform offers workspace-level plans with features ranging from basic video capture to advanced AI-powered summaries.
Yet Loom isn't the right fit for every user or budget. You might cancel because your team has switched to a competing tool, your free tier has reached its video limit, the monthly cost no longer aligns with your business needs, or you've found a more cost-effective alternative with better local payment support for Singapore users. Whatever your reason, Yafee exists to guide you through the cancellation process with legal clarity and practical confidence.
Common reasons singapore professionals cancel Loom
Budget pressure is the primary driver. If you operate as a solo creator or small business, upgrading from the free Starter plan to the Business plan (approximately S$24.30 per month when billed in USD and converted to SGD) represents a significant monthly expense. You might also cancel because your project has concluded, your team adopted an alternative collaboration platform, or you prefer a service with stronger local billing and payment infrastructure for Singapore.
Team restructuring is another factor. When organisations consolidate tools or consolidate software spending, Loom subscriptions become candidates for cancellation, particularly if your usage patterns don't justify the recurring cost.
Loom pricing structure in singapore
Before you decide to cancel, understand Loom's cost breakdown and how billing works in Singapore.
Pricing plans and features
| Plan | Monthly cost (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Starter (free) | Free | Ongoing | 25 videos per person; 5-minute recording limit; up to 50 workspace members |
| Business | ~S$24.30 monthly (USD 18) or ~S$20.25 annually (USD 15/year) | Monthly or annual | Unlimited videos; unlimited recording length; HD to 4K quality; basic editing; custom branding; analytics |
| Business + AI | ~S$32.40 monthly (USD 24) or ~S$27.00 annually (USD 20/year) | Monthly or annual | All Business features; AI-generated titles, summaries, chapters, meeting notes, and recaps |
| Enterprise | Custom pricing (direct sales) | Negotiated | SSO and SCIM; advanced security; admin controls; compliance features; service level agreement; dedicated support |
How Loom bills singapore customers
Loom invoices you in United States dollars (USD) regardless of your location. Your bank or payment provider applies its own exchange rate to convert USD to SGD, meaning the final amount you pay may differ from published prices. The SGD figures in the table above are approximations only. Always verify the exact SGD charge on your billing statement and bank record before you decide whether cancellation makes financial sense.
If you pay annually, you receive a discount compared to monthly billing. This is a material cost difference and should influence your cancellation decision-if you've already paid annually, Yafee recommends checking Loom's refund policy (see the refund section below) before cancelling.
Your consumer rights and legal position in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you specific rights when cancelling digital services like Loom.
Key legal protections that apply to you
Under the CPFTA, any unfair contract term that binds you to a long-term subscription without a clear, accessible cancellation mechanism is potentially unenforceable. This means Loom cannot lock you into a payment cycle with no way to exit. You have the right to receive clear information about how cancellation works before you subscribe, and the company must provide you with a straightforward method to cancel.
Furthermore, if Loom's cancellation process is deliberately hidden, unnecessarily difficult, or contradicts what was promised during sign-up, the Consumer Association of Singapore (CASE) can investigate your complaint and pursue enforcement action on your behalf. Yafee encourages you to document all communications with Loom, including screenshots of the cancellation option, confirmation emails, and any charges after you believe you have cancelled.
Your legal position block
You have the legal right to: Cancel your Loom subscription at any time without penalty, provided you follow Loom's published cancellation procedure and provide reasonable notice where required by the terms of service. You may request a refund for charges incurred after your cancellation request if Loom continues to bill you. You can escalate non-compliance to the Consumer Association of Singapore (CASE) if Loom refuses to process your cancellation or disputes your eligibility for a refund.
How to cancel Loom step-by-step
Loom provides different cancellation paths depending on how you created your account and where your billing is managed.
Step 1: access your workspace settings via the web
- Open your web browser and visit loom.com
- Sign in using your email address and password
- In the top right corner, click on your workspace name or profile icon
- Select Workspace Settings from the dropdown menu
Step 2: navigate to plan and billing options
- In the left sidebar of Workspace Settings, locate the Plan and Billing section
- Click Plan and Billing to open the billing dashboard
- Review your current plan, next billing date, and payment method
Step 3: initiate your downgrade or cancellation
- Look for the button labelled Manage Subscription, Current Plan, or Change Plan
- Click this button to open the plan management interface
- Select either Downgrade to Starter (if you want to keep free access) or Cancel Plan (if you want to exit completely)
- Review the warning or confirmation dialog that appears, which will outline:
- The effective cancellation date (typically the end of your current billing period)
- What happens to your recorded videos and workspace access
- Whether you are eligible for a refund under Loom's refund policy
Step 4: confirm cancellation and document your action
- Click Confirm or Proceed with Cancellation to finalise the request
- Loom may display a brief survey asking why you are cancelling; you can skip this or provide feedback
- Within 24 hours, check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Loom
- Save this email as proof of cancellation; include the date, confirmation number if provided, and effective cancellation date
Step 5: verify the cancellation took effect
- Log back into Loom after your effective cancellation date has passed
- Return to Workspace Settings and Plan and Billing
- Confirm that your plan now shows Starter (free) or that your subscription status reads "Cancelled"
- Check your bank or credit card statement 5-10 business days later to ensure no additional charges appear
If you paid via a third-party app store or billing platform
If you installed Loom through Apple App Store, Google Play, or another third-party platform, you may not be able to cancel directly through Loom's website. Instead, you must cancel through that platform's subscription management system. Go to your app store account settings, find Loom in your active subscriptions, and select cancel there. Yafee recommends confirming the cancellation in both places to avoid unexpected charges.
Refunds and what happens after cancellation
Once your cancellation is processed, you need to understand what you are entitled to refund-wise and how your access changes.
Refund eligibility and timeline
Loom's refund policy states that monthly subscriptions cannot be refunded once the billing period has commenced. However, if you cancel within a certain grace period of your initial purchase (typically 7-14 days), you may qualify for a full refund. Annual subscriptions have different terms; contact Loom Support to enquire about pro-rata refunds if you have paid annually and wish to cancel mid-year.
If you believe you should receive a refund and Loom denies your request without legitimate reason, escalate the matter to the Consumer Association of Singapore (CASE) with your supporting documentation. Yafee strongly advises retaining all invoices, payment confirmations, and cancellation emails.
What happens to your videos and account
When you downgrade to Starter, you retain full access to your account and all recorded videos. Older videos beyond your new storage limit may become read-only, but they are not automatically deleted. When you fully cancel (delete your account), Loom will retain your data for a defined period (typically 30 days) before permanent deletion. If you need to preserve videos before cancelling, export or download them first.
Billing after cancellation
Your subscription will not renew at the end of your current billing cycle once you have processed cancellation. Consequently, you should not see any further charges from Loom. If a charge appears after your effective cancellation date, contact Loom Support immediately and file a dispute with your bank if necessary, citing your cancellation confirmation email as evidence.
Common mistakes when cancelling Loom in singapore
Cancellation should be straightforward, but missteps can lead to unexpected charges and frustration. Here's what to avoid.
Mistake 1: confusing downgrade with cancellation
Downgrading to the free Starter plan does not cancel your subscription if you are on a paid plan. You will still be billed if you downgrade to Starter after a paid plan has been active. To fully stop billing, you must select the explicit Cancel Plan option, not just switch to a lower tier.
Mistake 2: failing to confirm the effective date
Loom processes cancellations at the end of your billing cycle, not immediately. If you cancel mid-cycle, you will be charged for the remainder of that period. Always note the effective cancellation date shown on screen and in your confirmation email, then verify the charge has stopped on your next billing date.
Mistake 3: not checking your email for confirmation
Loom sends a cancellation confirmation email, but it may land in your spam folder. If you do not receive this email within 24 hours, log back in and check your cancellation status manually. Without written confirmation, you have no proof of your cancellation request if a dispute arises later.
Mistake 4: cancelling via app store but not via loom's website
If you manage subscriptions through Apple App Store or Google Play, cancelling only in the app store may not trigger cancellation in Loom's own system. You may still receive invoices or be charged if Loom's billing records show your subscription as active. Cancel in both places for absolute certainty.
Mistake 5: ignoring annual subscription terms
Annual plans carry different refund and cancellation terms than monthly plans. If you are on an annual plan, do not assume you can cancel mid-year without financial consequence. Check Loom's refund policy or contact their support team before you cancel to understand your position.
Checklist for cancelling Loom safely and effectively
Use this checklist to ensure you complete cancellation correctly and retain proof of your actions.
| Action | Completed | Notes |
|---|---|---|
| Log in to your Loom account and verify the plan and billing section is accessible | ☐ | Record the current plan name and next billing date |
| Note the effective cancellation date shown on-screen before confirming | ☐ | This is when your subscription will end and billing will stop |
| Click Cancel Plan (not downgrade) and confirm the action | ☐ | Take a screenshot of the confirmation message if possible |
| Wait for and collect the cancellation confirmation email from Loom | ☐ | Save this email in a folder for future reference; include the date received |
| Log back in after the effective date and verify your plan now shows as Starter or Cancelled | ☐ | If the plan still shows as paid, contact Loom Support immediately |
| Check your bank or card statement 5-10 days later to confirm no further charges | ☐ | This is the most critical step; report any unauthorised charges to your bank |
Should you cancel Loom or try an alternative first?
Before you commit to cancellation, consider whether a different plan or pricing approach might better suit your needs.
Reasons to keep your Loom subscription
If your team regularly uses Loom for asynchronous communication and the platform has become integral to your workflow, cancellation may disrupt your processes. The cost per user per month is modest if split across a team. Additionally, your recorded videos and workspace history remain accessible if you retain a paid subscription; downgrading to free limits your video capacity but does not delete your content.
Reasons to cancel and explore alternatives
If budget is the constraint and your team size is small, consider cancelling and using the free Starter plan, which allows 25 videos per person with a 5-minute limit. For larger teams needing more storage and longer recordings, compare Loom against competitors such as Wistia, Camtasia, or Vidyard, each of which offers different pricing and feature sets. Yafee can help you evaluate these options, but the decision ultimately depends on your specific use case and budget ceiling.
After cancellation: what to do next
Once your Loom subscription has been cancelled, take these steps to finalise the process and protect yourself from future charges.
Secure your videos and data
If you have recorded videos you need to keep, download or export them while you still have access to your Loom workspace. After cancellation, your access will remain but may be restricted if you downgrade to the free tier. Once you delete your account entirely (not just cancel the subscription), Loom gives you a grace period (typically 30 days) to retrieve data before permanent deletion.
Remove payment details if you do not plan to use Loom again
Log into your Loom account, navigate to Plan and Billing, and delete or remove your saved credit card details. This prevents accidental reactivation if you or a team member accidentally upgrades in the future.
Confirm the refund (if eligible) reaches your account
If you qualify for a refund, monitor your bank statement for credit within 5-10 business days. Refunds from Loom are typically processed to the original payment method. If you do not see a refund after two weeks and believe you are entitled to one, contact Loom Support and file a dispute with your bank if necessary.
Update your team or workspace members
If you manage Loom on behalf of a team, inform your colleagues that the subscription is cancelling so they can plan accordingly. Yafee recommends documenting which videos are critical and ensuring they are downloaded before the effective cancellation date.
Why yafee is your trusted guide for cancellation decisions
Cancelling a SaaS subscription should not require legal expertise or fear. Yafee has helped thousands of Singapore consumers navigate cancellation procedures, understand their rights under the Consumer Protection (Fair Trading) Act, and recover refunds when companies refuse to process valid cancellations. Our legal team specialises in contract law and digital service disputes, and we provide clear, actionable guidance rooted in Singapore's consumer protection framework.
Whether you are cancelling Loom or any other digital service, Yafee's step-by-step guides, checklists, and legal briefings ensure you retain proof of your actions and know your rights. We maintain an up-to-date knowledge of Loom's cancellation procedures and pricing in Singapore, and we update this guide whenever Loom's terms change. Yafee exists to demystify the cancellation process and ensure you exit services on your terms, not the company's terms.
Next steps: cancel with confidence
You now have a complete roadmap for cancelling Loom in Singapore. Return to the step-by-step walkthrough above, follow each step methodically, and retain your cancellation confirmation email. If Loom refuses to process your cancellation or continues to charge you after your effective cancellation date, contact Yafee or the Consumer Association of Singapore (CASE) with your documentation, and they will investigate on your behalf. Yafee is here to ensure you reclaim your rights and exit services transparently and fairly.