Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Looka, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Looka in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Looka
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Looka subscription with zero hassle
1
Fill in the form
Give us your details and those of your Looka subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Looka. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Looka refuses your cancellation.
Frequently asked questions
Cancel Looka: The Right Way to Stop Charges
How to cancel Looka: your complete singapore guide to stopping AI logo design charges
What Looka is and why you might need to cancel
Looka is an AI-powered design platform that generates logos and branding assets automatically, built for small business owners and entrepreneurs who need fast, affordable branding without hiring a professional designer. The service operates as a web application and mobile app, offering both subscription plans and one-time purchases across monthly, annual, and lifetime pricing models.
You might use Looka to launch a startup, test a side business, or generate logo variations in minutes rather than waiting weeks for a designer's proposal. However, if your business needs change, your budget tightens, or you've found an alternative solution, you have the legal right to cancel your subscription at any point.
Yafee specialises in helping consumers understand their cancellation rights and execute clean exits from digital services. This guide walks you through every step of cancelling Looka in Singapore, grounded in your consumer protections and practical methods.
Looka's pricing structure in singapore dollars
Looka charges three main ways: monthly subscriptions (S$9.98), annual subscriptions (S$39.98), and one-time purchases ranging from S$9.98 for credit packs to S$69.98 for lifetime access. Prices appear consistently across the web platform and Apple and Google app stores, though currency conversion may apply if you purchase from outside Singapore.
Understanding your payment model matters because cancellation rules differ. Monthly subscribers can cancel anytime, annual subscribers cancel within a specific window, and one-time purchases typically have no refund unless the 7-day window applies.
Why consumers cancel Looka
You may cancel Looka because you've completed your branding project, found a cheaper alternative, decided the AI-generated designs don't match your vision, or simply don't need the service anymore. Unlike professional design agencies, Looka doesn't lock you into long-term contracts, so your exit is straightforward if you follow the correct procedure.
Your consumer rights in singapore when cancelling Looka
Singapore's Consumer Protection (Fair Trading) Act gives you specific legal rights around subscription cancellations and refunds for digital services. Understanding these rights ensures you take effective action if Looka refuses a legitimate request.
Legal protection under singapore consumer law
The Consumer Protection (Fair Trading) Act requires businesses to provide clear cancellation mechanisms and honour refund requests within reasonable timeframes under certain conditions. Looka's terms acknowledge that refund eligibility may adjust to meet local jurisdictional requirements, meaning Singapore's consumer protections take precedence if they're stronger than Looka's stated policy.
This law protects you against unfair contract terms, misleading cancellation procedures, and automatic renewal charges. If Looka fails to cancel your subscription after you've submitted a cancellation request, that constitutes a breach of your consumer rights under Singapore law.
Your legal position on refunds and cancellations
Your legal position: You have the right to cancel your Looka subscription at any time before your next billing cycle. For refunds, you're entitled to reimbursement within 7 days of purchase if you haven't downloaded or used design files and the service has failed to perform as described. After 7 days, refund eligibility depends on whether Looka breached the Consumer Protection (Fair Trading) Act or misrepresented the service. If Looka refuses a legitimate cancellation or refund, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission (CCCS) for enforcement action.
The 7-day refund window explained
Looka allows refunds within 7 days of purchase if you haven't downloaded or used design files. This aligns with Singapore's consumer protection standards for digital goods. The 7-day clock starts when you complete your purchase, not when you first access the platform.
Downloading a design file immediately reduces your refund eligibility, so act quickly if you want your money back. Keep your transaction receipts and screenshots of the download confirmation in case you need to dispute Looka's refusal later.
Escalation routes if Looka refuses your request
If Looka ignores your cancellation request or wrongfully refuses a refund, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE will mediate on your behalf and investigate whether Looka breached the Consumer Protection (Fair Trading) Act. For competition and consumer protection violations, you can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg.
How to cancel Looka on your web account
Cancelling your Looka subscription through your web account is the fastest and most reliable method to prevent future charges and maintain a documented record of your cancellation request.
Cancelling your subscription from the website
- Visit the Looka website at looka.com and log into your account using your registered email and password.
- If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email inbox.
- Complete any two-factor authentication if Looka requires it.
- Navigate to your account settings by clicking your profile icon in the top-right corner.
- Select "Account Settings" or "My Account" from the dropdown menu.
- You may see a "Subscriptions" tab or "Billing" section within your account dashboard.
- Locate your active subscription in the list and click "Manage Subscription" or "Cancel".
- If you have multiple subscriptions (such as monthly plans plus credit packs), identify which ones you want to cancel.
- Looka may ask you to select a cancellation reason from a dropdown menu - this is optional.
- Review the cancellation summary, which confirms your subscription will end at the conclusion of your current billing cycle.
- You'll retain access until your paid period expires - Looka won't cut off your access immediately.
- Looka won't charge you again after your final billing date.
- Confirm your cancellation by clicking the final "Cancel Subscription" button.
- Looka will send a confirmation email to your registered email address within minutes.
- Screenshot or print this confirmation for your records.
- Verify your cancellation by logging back into your account within 24 hours.
- Your subscription should now show as "Cancelled" or "Active until [date]".
- If it still shows as active, contact Looka support immediately with your confirmation email.
Cancelling Looka through the mobile app
Looka's mobile app (available on iOS and Android) allows you to manage subscriptions through your device's built-in payment system rather than Looka's website directly. This method works but creates less direct documentation, so Yafee recommends using the web account method for clarity.
- Open the Looka app on your iPhone or Android device and log into your account.
- Navigate to your app's account or settings section, then find "Subscriptions" or "App Purchases".
- For iPhone users: Open the Settings app, go to "iTunes & App Store", tap your Apple ID at the top, select "Subscriptions", find Looka, and tap "Cancel Subscription".
- Apple will confirm your cancellation immediately.
- For Android users: Open the Google Play Store, tap your profile icon, select "Payments & subscriptions", find Looka, and tap "Cancel subscription".
- Google will confirm your cancellation and provide an end date.
- You'll receive a confirmation notification from your phone's payment system (Apple or Google) confirming the cancellation.
Looka's pricing structure and billing cycles
Knowing when Looka charges you determines when your cancellation becomes effective. This table shows the main pricing tiers available to Singapore customers.
| Plan type | Price (SGD) | Billing cycle | Cancellation deadline |
|---|---|---|---|
| Monthly subscription | S$9.98 | Every month | Before next monthly charge |
| Annual subscription | S$39.98 | Once per year | Before next annual charge |
| One-time purchase (lifetime) | S$69.98 | No recurring charge | Not applicable |
| Credit packs | S$9.98-S$49.98 | One-time | Not applicable |
If you've purchased lifetime access, no cancellation is necessary because Looka won't charge you again. You can delete your account if you no longer want access, but you won't receive a refund on the one-time S$69.98 payment beyond the 7-day window.
Requesting a refund from Looka within the 7-day window
If you're within 7 days of your purchase and haven't downloaded design files, you can request a refund directly from Looka support. This process is faster than escalating to CASE and typically resolves within 5-7 business days.
How to submit a refund request
- Gather your transaction details, including your order number, purchase date, payment method, and the email address linked to your Looka account.
- Visit Looka's support page at support.looka.com or email [email protected] with the subject line "Refund request for [order number]".
- Include your transaction details and explain that you haven't downloaded or used any design files.
- Attach a screenshot of your receipt showing the purchase date and amount.
- State that you're a Singapore consumer requesting a refund under the Consumer Protection (Fair Trading) Act within the 7-day statutory window.
- This reference to local law strengthens your claim and signals you understand your rights.
- Looka support will review your request and respond within 2-3 business days.
- If approved, the refund processes to your original payment method within 5-10 business days.
- Check your bank account or payment app to confirm the refund has posted.
- If Looka refuses your refund, reply to their email citing the Consumer Protection (Fair Trading) Act and requesting detailed reasons for the denial.
- Keep all correspondence for escalation to CASE or CCCS.
Refunds after 7 days or upon service failure
After 7 days, Looka's standard policy doesn't guarantee refunds. However, you may still be entitled to reimbursement if Looka breached the Consumer Protection (Fair Trading) Act - for example, if the service was unavailable, the AI failed to generate logos as advertised, or Looka misrepresented the features you'd receive.
In these circumstances, contact Looka support with evidence of the breach (screenshots, timestamps, error messages) and explain why the service failed to meet Singapore consumer law standards. If Looka refuses, escalate to CASE with your documentation.
What happens after you cancel Looka
Cancelling your subscription is only the start - understanding what happens next protects your account and prevents unwanted charges.
Access and data after cancellation
Once your subscription ends on the final billing date, Looka typically removes your access to the design editor, but you can download your previously created logos and branding files before your access expires. Looka recommends exporting all your work in the final weeks of your subscription to avoid losing designs.
Your account remains active after cancellation, and you can log back in to retrieve files or restart your subscription if you change your mind within a reasonable timeframe.
Preventing accidental re-subscription
Some users accidentally restart their Looka subscription when they click "Generate logo" or attempt to access premium features after cancellation without realising they've been charged. To avoid this, log into your account within 48 hours of your final billing date to confirm your subscription shows as "Cancelled" or "Inactive".
If you see a new charge after your cancellation date, contact Looka support immediately and submit a chargeback request to your bank if Looka doesn't reverse the charge within 5 business days. Yafee advises checking your bank statements weekly for 4 weeks after cancellation to catch unexpected charges early.
Common mistakes when cancelling Looka
Cancelling Looka is straightforward, but several common errors can delay your exit or leave you vulnerable to continued charges. Avoid these pitfalls by following the steps below.
Deleting your account instead of cancelling your subscription
This is the most frequent mistake. Deleting your Looka account does not automatically cancel your subscription - Looka will continue charging you even after your account is deleted. You must explicitly cancel your subscription first through the "Manage Subscription" option, then delete your account separately if you wish.
Assuming app cancellation equals full cancellation
Cancelling through the Apple App Store or Google Play Store cancels your subscription with that vendor, but it doesn't notify Looka directly. For absolute clarity, Yafee recommends cancelling through Looka's website account settings alongside (or instead of) the app store method. This creates direct documentation between you and Looka.
Not downloading your designs before the final billing date
Once your subscription ends, Looka locks access to the design editor. If you haven't exported your logos and branding files, you may lose them permanently. Download all your work at least one week before your final billing date, preferably in high-resolution formats (PNG or SVG).
Ignoring the cancellation confirmation email
Looka sends a confirmation email after you cancel, but this email isn't always obvious - it may arrive in your spam or promotions folder. Search your inbox for "cancellation" or "subscription" within 24 hours of cancelling to locate this email, then print or screenshot it as proof of your cancellation request.
Checklist for cancelling Looka successfully
Follow this checklist to ensure your cancellation is complete and documented.
| Action | Deadline | Status |
|---|---|---|
| Log into Looka.com and navigate to account settings | Now | ☐ |
| Click "Manage Subscription" and select "Cancel" | Now | ☐ |
| Take a screenshot of the cancellation confirmation page | Now | ☐ |
| Check your email for Looka's cancellation confirmation email | Within 24 hours | ☐ |
| Download all design files and logos to your computer | At least 7 days before final billing date | ☐ |
| Verify cancellation by logging in one week before the final billing date to confirm "Cancelled" status | One week before final billing date | ☐ |
How yafee supports your cancellation journey
Cancelling a digital service can feel overwhelming, especially if you're unsure of your consumer rights or encounter resistance from the company. Yafee specialises in helping Singapore consumers navigate subscription cancellations, refund requests, and disputes with SaaS providers. Our guides break down the legal framework behind your protections and translate it into simple, actionable steps.
Yafee has helped thousands of consumers cancel subscriptions they no longer need, recover refunds they were entitled to, and escalate complaints to enforcement bodies like CASE and CCCS when companies refused to comply. Whether you're cancelling Looka or any other digital service, Yafee provides the clarity and confidence you need to protect your consumer rights.
Resources and next steps
If Looka refuses your cancellation or refund request, contact the Consumers Association of Singapore (CASE) at 6100 0315 or case.org.sg. CASE will investigate on your behalf at no cost and pursue Looka for breaches of the Consumer Protection (Fair Trading) Act. You can also lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) at cccs.gov.sg if you believe Looka engaged in unfair or misleading practices.
Keep all documentation - cancellation confirmation emails, bank statements, screenshots of your account, and correspondence with Looka support - for at least 12 months. This evidence strengthens any dispute you escalate to CASE or CCCS.
Summary and contact information
Cancelling Looka in Singapore is a straightforward process when you follow the correct steps. Navigate to your account settings on looka.com, click "Manage Subscription", select "Cancel", and confirm your cancellation. Looka will stop charging you after your current billing cycle ends, and you'll retain access until that final date. If you're within 7 days of purchase and haven't downloaded design files, you can request a refund by emailing [email protected] with your order details and a reference to Singapore's Consumer Protection (Fair Trading) Act.
If Looka refuses to cancel your subscription or denies a legitimate refund, escalate your complaint to the Consumers Association of Singapore (CASE) at 6100 0315 or online at case.org.sg. CASE will mediate on your behalf and enforce your consumer rights under Singapore law at no cost to you.
Yafee exists to demystify subscription cancellations and empower Singapore consumers with knowledge of their legal rights. Whether you're cancelling Looka, a fitness app, a streaming service, or any other SaaS product, Yafee provides the step-by-step guidance and legal frameworks you need to exit cleanly and recover refunds you're entitled to. Visit yafee.com to explore cancellation guides for hundreds of services and learn how to protect yourself from unfair billing practices.
Key contact details
| Organisation | Contact method | Purpose |
|---|---|---|
| Looka support | [email protected] or support.looka.com | Cancellations and refund requests |
| Consumers Association of Singapore (CASE) | 6100 0315 or case.org.sg | Escalation and mediation for refusal cases |
| Competition and Consumer Commission of Singapore (CCCS) | 1800 332 3272 or cccs.gov.sg | Unfair or misleading practices complaints |
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Looka?
Join over 30,000 users who already trust us.