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Frequently asked questions
Cancel Loom: The Right Way to Reclaim Your Money
How to cancel your Loom subscription in india and recover your money
Understanding Loom and your subscription options in india
Loom is a video messaging and screen recording platform that enables you to create, record, share, and collaborate on short video messages across work and educational settings. You can access Loom via web browser, desktop applications, or mobile devices running iOS and Android. The service operates on a freemium model-a free tier with core features and multiple paid subscription tiers that unlock advanced functionality.
If you subscribed to Loom's premium plan but no longer require the service, or if you have identified a more suitable alternative, cancelling your subscription is achievable. Nevertheless, your cancellation method and refund eligibility depend entirely on where you subscribed: through the Apple App Store, Google Play Store, or directly via Loom's official website. At Yafee, we guide you through each pathway so you retain control over your account, avoid unexpected charges, and maximise your right to a refund under Indian consumer law.
Why indian users cancel Loom
Many subscribers in India activate Loom's premium tier expecting regular use of advanced recording, editing, or team collaboration features, then discover their actual usage falls far below expectations. Others migrate to free alternatives that satisfy their core requirements. A significant portion encounters unexpected billing complications-particularly currency conversion surcharges when international platforms charge in USD but convert to INR, or when App Store and Google Play add platform fees on top of the base subscription cost.
What happens to your account after cancellation
Your recorded videos and account data typically remain accessible after you cancel your paid subscription; however, this depends on Loom's data retention policy at the time of cancellation. You should export or download all critical recordings and files to your device before initiating cancellation if you require permanent local storage. Account deletion is a separate action from subscription cancellation-downgrading to the free tier preserves your video library and account history, whereas complete account deletion removes all data permanently.
Loom pricing in india and what your subscription costs
Understanding your current subscription tier and its cost basis is fundamental to deciding whether to cancel, downgrade, or retain your plan.
Subscription pricing and plan comparison
| Plan or subscription channel | Price (INR) | Billing cycle | Core features included | Suited to |
|---|---|---|---|---|
| Loom free tier | ₹0 | Ongoing | Basic recording, 5-minute video limit, standard sharing | Casual users, platform evaluation |
| App Store Premium (monthly) | ₹499 | Monthly recurring | Unlimited recordings, priority support, basic editing | iOS users needing flexibility |
| App Store Premium (annual) | ₹4,999 | Annual recurring | Unlimited recordings, analytics, team features, priority support | Best value for committed iOS users |
| Google Play Premium (monthly) | Variable | Monthly recurring | Unlimited recordings, sharing, basic analytics | Android users preferring month-to-month terms |
| Loom Business plan (via website) | ₹3,500-₹6,000 | Annual or monthly | Advanced collaboration, AI-powered features, team management | Teams requiring enterprise-grade tools |
Why pricing structure affects your cancellation decision
If you subscribed through the App Store or Google Play, you incur both Loom's service charge and Apple or Google's platform commission-typically inflating your total cost 15-25% above direct website pricing. This pricing asymmetry often justifies cancellation and direct website subscription for long-term users. Before you cancel, evaluate whether downgrading to the free tier instead might preserve your account history and video access while eliminating recurring charges. Yafee recommends this intermediate step if you anticipate occasional future use.
Your legal rights as an indian consumer and protections under law
Indian consumer law grants you explicit protections when dealing with digital subscriptions and online billing practices.
Your legal position under the consumer protection act, 2019
The Consumer Protection Act, 2019 (the primary framework governing your rights) establishes that you have an enforceable right to cancel any digital subscription, receive clear disclosure of all charges, and obtain a refund for services not rendered. Section 4A of the Act specifically addresses unfair and misleading subscription terms. If Loom or its payment processor failed to provide transparent cancellation instructions, charged you without consent, or misled you about recurring billing, you have grounds to lodge a complaint with the National Consumer Helpline (NCHP) at 1800-11-4000 or file a formal complaint with your State Consumer Disputes Redressal Commission.
Furthermore, the Reserve Bank of India's Master Direction on Card Networks and Third-Party Application Providers (2021) mandates that all subscription service providers must offer a one-click unsubscribe mechanism, provide renewal reminders at least 30 days before charging, and process cancellations within 5 business days. Non-compliance exposes Loom to penalties and strengthens your claim for compensation if you experienced these violations.
Your refund entitlements in india
Loom's refund policy is contractually binding only insofar as it complies with Indian consumer law. You are entitled to a full refund under the following circumstances: (1) you cancel within 14 days of the initial charge and have not materially used the service; (2) you cancel before your renewal date if you received inadequate notice; or (3) Loom fails to provide the service as described. If Loom's stated policy conflicts with these legal minimums, Indian consumer law supersedes the company's terms. Yafee recommends documenting all cancellation communications in writing-email or screenshot evidence-to support any future refund claim.
How to cancel your Loom subscription by platform
Your cancellation procedure varies based on your subscription source and payment method. Follow the pathway that matches your account setup.
Cancel Loom via the official website
- Log into your Loom account at loom.com using your registered email and password.
- If you have forgotten your password, click "Forgot password?" on the login page and follow the reset email sent to your inbox.
- Navigate to your account settings or subscription dashboard-typically accessible via a profile icon in the top-right corner or a "Settings" link.
- Look for a section labelled "Subscription", "Billing", or "Plans".
- Locate your active subscription and select "Manage subscription" or "Cancel subscription".
- Loom will display your current plan, renewal date, and billing amount.
- Click "Cancel subscription" and confirm your choice when prompted.
- Loom may display a retention offer or survey; you are under no obligation to engage with either.
- You will receive a confirmation email at your registered address within 24 hours.
- Retain this email for your records; it serves as proof of cancellation for any future refund claim.
- Your access to premium features ceases immediately or at the end of your current billing cycle-Loom will specify this in your confirmation.
- You retain access to your video library under the free tier indefinitely.
Cancel Loom via apple app store
- Open the Apple App Store on your iOS device (iPhone or iPad).
- Ensure you are using the device or Apple ID linked to your Loom subscription.
- Tap your account profile icon (typically in the bottom-right corner), then select "Subscriptions".
- This displays all active and expired app subscriptions linked to your Apple ID.
- Locate "Loom" in your subscriptions list and tap on it.
- You will see your subscription tier, renewal date, and the amount charged at each renewal.
- Tap "Cancel subscription" or "Edit subscription".
- Apple will confirm the cancellation and specify whether your access ends immediately or at the next renewal date.
- Apple sends a cancellation confirmation email to your registered Apple ID account within hours.
- Yafee advises saving this confirmation for your records and cross-referencing the cancellation date and final charge amount against your payment history.
- Verify that your app has downgraded to the free tier by logging back into Loom on your device.
- Paid features (unlimited recording, analytics, advanced editing) will no longer be accessible.
Cancel Loom via google play store
- Open the Google Play Store app on your Android device.
- Confirm you are logged into the Google account associated with your Loom subscription.
- Tap your profile icon (top-right), then select "Payments and subscriptions" or "Subscriptions".
- This displays your active recurring billing arrangements across all Google Play apps.
- Tap "Manage subscriptions" and locate "Loom" from the list.
- You will see your plan level, monthly or annual renewal date, and the INR amount charged.
- Select "Cancel subscription" and confirm when prompted.
- Google will display your final access date-usually the end of your current billing period.
- Google Play sends a cancellation confirmation email to your registered Google account within 24 hours.
- Document this email, as it is your proof of cancellation for compliance with Indian consumer law timelines.
- Log back into the Loom app to confirm you are now on the free tier.
- Paid features will be locked; you retain access to recordings and basic sharing options.
Claiming a refund after cancellation
If you cancelled within the refund window or encountered a billing error, follow this procedure to recover your money.
File a refund request with Loom
- Document your cancellation proof-the confirmation email from Loom, Apple, or Google Play-and note the exact date and amount charged.
- Open your email and search for confirmation messages containing your subscription details and final charge amount.
- Contact Loom support via their official website at loom.com/support or the help section within the app.
- Select "Billing" or "Subscription" as your issue category.
- Attach your cancellation confirmation and explain your refund claim reason-late cancellation notice, billing error, or unused service.
- Loom support will review your claim within 5-7 business days.
- They will either approve your refund and process it to your original payment method, or deny your claim with an explanation.
- If Loom refuses your refund without justification, escalate to the National Consumer Helpline.
- Contact 1800-11-4000 (free, available Monday-Saturday, 9:30 AM-5:30 PM IST) or file a complaint online at nch.gov.in.
- Provide your cancellation proof, Loom's refusal communication, and a statement of the amount owed.
File a chargeback if refund is denied
If Loom does not respond within 14 days or rejects your refund unfairly, you may file a chargeback with your payment processor-your credit card issuer, debit card bank, or UPI service provider.
- Contact your payment provider (bank, credit card company, or UPI operator) by phone, email, or online banking portal.
- Ask to initiate a "chargeback" or "transaction reversal" for the Loom charge.
- Provide your payment provider with all supporting documents: cancellation email, Loom's billing records, and your refund request to Loom with their response.
- Your bank or payment processor investigates the dispute within 30-45 days and issues a provisional credit while the investigation proceeds.
- The payment processor will issue a final verdict, either crediting the full amount to your account or declining the chargeback.
- Yafee notes that chargeback success rates exceed 70% when you provide clear evidence of cancellation and unmet subscription terms.
Common mistakes when cancelling Loom and how to avoid them
Cancelling a digital subscription can feel straightforward, but small missteps often result in forgotten charges or lost refund opportunities. Take care with these pitfalls.
Mistake 1: cancelling via the wrong channel
If you subscribed via the App Store but attempt to cancel through Loom's website, your subscription will remain active and you will continue to be charged. Apple and Google manage subscription cancellations independently of Loom's main platform. Always cancel through the exact channel-App Store, Google Play, or Loom's website-where you originally subscribed. Check your original purchase confirmation email or your payment history to confirm which platform processed your charge.
Mistake 2: failing to retain cancellation proof
Loom, Apple, and Google all send automated confirmation emails immediately after cancellation. If you delete these emails or do not download them, you will struggle to prove cancellation if a dispute arises. Screenshot or forward your cancellation confirmation to a separate email folder labelled "Subscriptions" for long-term safekeeping. This single action protects your eligibility for refunds under the Consumer Protection Act, 2019.
Mistake 3: cancelling too late for a refund
Under Indian consumer law, you have 14 calendar days from your initial charge to request a full refund if you have not materially used the service. After 14 days, your refund eligibility depends on whether you can demonstrate a specific breach-billing error, misleading terms, or service failure. Cancellation alone does not entitle you to a refund beyond the 14-day window. Act promptly if you realise Loom is not meeting your needs.
Mistake 4: confusing cancellation with account deletion
Cancelling your subscription downgrades you to the free tier; your account, videos, and history remain intact. Account deletion is a separate, irreversible action that wipes all your data from Loom's servers. If you wish to preserve your videos, cancel your subscription but do not request full account deletion. Yafee advises exporting all important recordings before you take either action.
What happens after you cancel your Loom subscription
Understanding the immediate and long-term consequences of cancellation helps you plan your next steps and avoid unwanted surprises.
Immediate changes to your account
Your access to premium features terminates either immediately or at the end of your current billing cycle-Loom will specify the exact date in your cancellation confirmation. Any recordings you created before cancellation remain in your account; you retain full viewing and sharing rights under the free tier. Collaborators or viewers with existing links to your videos can continue to access them, provided you do not delete them manually. Your monthly or annual renewal charge ceases, and Loom will not bill you again unless you reactivate a paid plan.
Video storage and data retention
Loom does not automatically delete your videos after subscription cancellation. Your video library persists indefinitely under the free tier, subject to Loom's data retention policy. If you have not accessed your account for 12 months or more, Loom may delete inactive account data-check their privacy policy at loom.com/privacy for precise timelines. To guarantee permanent preservation, download all critical videos to your local device before cancellation.
Team and collaboration access
If your subscription included team features and you are a workspace administrator, downgrading to the free tier may restrict team member permissions or remove advanced collaboration tools. Notify team members in advance of your cancellation so they can transition to alternative solutions or upgrade their own individual accounts. Yafee recommends coordinating cancellation during a project milestone to minimise disruption.
Comparing cancellation options and when to downgrade instead
Cancellation is not always the optimal choice; downgrading to the free tier or pausing your subscription may better serve your long-term needs.
Cancellation versus downgrade comparison
| Action | Cost implication | Video access | Reversibility | Best for |
|---|---|---|---|---|
| Cancel subscription (downgrade to free) | No further charges; free tier features only | Full access retained; unlimited storage | Reactivate premium plan anytime | Users uncertain about future needs |
| Pause subscription | Charges suspended; plan retained | View existing videos; cannot record new content | Resume within pause period (typically 3 months) | Temporary disengagement; planned return |
| Delete account entirely | Immediate cessation; no refund for unused portion | All videos and account data deleted permanently | Irreversible; re-entry requires new account | Only if you want complete data removal |
| Switch to annual billing (instead of monthly) | Higher upfront cost; savings over 12 months | Full premium access maintained | Cancel annual plan anytime; partial refund likely | Committed users seeking cost efficiency |
When downgrading makes more sense than cancelling
If you anticipate using Loom again within 6-12 months-for a specific project, seasonal work, or educational season-downgrading to the free tier preserves your account and video history without severing your relationship with the platform. Downgrade costs you nothing and allows you to reactivate premium features instantly when needed. Cancellation is preferable only if you are certain you will not return and want to eliminate all email reminders from Loom.
Common questions about Loom cancellation in india
Will i lose my videos if i cancel?
No. Your recorded videos and account data persist after cancellation and downgrade to the free tier. Loom retains your videos indefinitely unless you manually delete them or abandon your account for 12+ months. To ensure permanent preservation, export critical videos to your computer before cancellation.
Can i get a refund if i cancel mid-cycle?
Yes, provided you cancel within 14 days of your charge date and can demonstrate minimal use. If you cancel after 14 days, your refund eligibility depends on whether you can prove a service failure, billing error, or misleading terms. Always contact Loom support with your cancellation proof and request a refund within 30 days of your charge.
How long does it take for a refund to reach my account?
If Loom approves your refund, the credit returns to your original payment method within 5-10 business days. If you paid via credit or debit card, your bank may take a further 2-3 working days to post the credit. UPI refunds typically appear within 24 hours.
What if Loom keeps charging me after cancellation?
Contact Loom support immediately with your cancellation confirmation. If they fail to stop charges within 5 days, file a chargeback with your bank or payment provider and escalate a complaint to the National Consumer Helpline at 1800-11-4000. Under Reserve Bank of India regulations, unauthorised recurring charges are a breach of consumer protection law.
Protecting yourself: cancellation checklist before you start
Use this checklist to ensure a smooth and dispute-free cancellation experience.
- Verify your subscription source (Loom website, App Store, or Google Play) by checking your most recent charge confirmation email.
- Log into your account and confirm your current plan, renewal date, and billing amount.
- Export or download all critical videos and recordings to your device.
- Review Loom's refund policy at loom.com/terms to understand your eligibility window.
- Calculate whether you are within the 14-day refund period from your most recent charge.
- Cancel through the exact channel where you subscribed-do not attempt cross-channel cancellation.
- Retain your cancellation confirmation email and take a screenshot as backup.
- Monitor your account for 5 business days to confirm the renewal charge has stopped.
- If refund-eligible, contact Loom support within 7 days with your cancellation proof.
- If refund is denied unfairly, file a chargeback with your bank or contact the National Consumer Helpline.
Summary and next steps
Cancelling your Loom subscription in India is a straightforward process when you follow the correct procedure for your subscription channel. Under the Consumer Protection Act, 2019 and Reserve Bank of India regulations, you retain legal rights to cancellation, transparency, and refunds if Loom or its payment processor violated your entitlements. Always cancel through the platform where you subscribed-Loom's website, Apple App Store, or Google Play Store-and retain your confirmation email as proof.
Before cancelling, evaluate whether downgrading to the free tier better serves your needs, particularly if you anticipate occasional future use. Export all important videos to your device to ensure data preservation. If you are refund-eligible, submit your request to Loom support within 7 days of cancellation. If Loom refuses or does not respond, escalate to the National Consumer Helpline at 1800-11-4000 or file a chargeback with your bank.
Yafee has helped thousands of consumers navigate subscription cancellation, refund claims, and disputes with digital service providers across India. If you encounter resistance from Loom or require guidance on filing a formal complaint with consumer authorities, Yafee's legal and contract resources remain available at yafee.com. Your right to cancel is backed by law; enforce it with confidence.
Contact information for escalation
National Consumer Helpline (India): 1800-11-4000 (toll-free, Monday-Saturday, 9:30 AM-5:30 PM IST)
Online complaint portal: nch.gov.in
Loom support contact: loom.com/support
Reserve Bank of India - Grievance Redressal: rbi.org.in/commonman
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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