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Frequently asked questions
Cancel Everbee: The Right Way to Reclaim Your Investment
How to cancel Everbee and recover your e-commerce analytics investment
What is Everbee and why you might cancel
Everbee is a software-as-a-service (SaaS) platform designed to help e-commerce sellers identify profitable products, analyse competitor listings, and track market trends across multiple storefronts. The platform integrates primarily with Amazon and Shopify, offering keyword research, sales velocity data, and email marketing automation. If you're subscribed to a paid plan but the tool doesn't align with your sales strategy or business workflow, cancellation is a legitimate option.
Subscription fatigue is common in the e-commerce tools space. You may have committed to a Growth or Business plan expecting results, only to find the analytics don't suit your specific market or that cheaper alternatives serve your needs better. At Yafee, we help you understand your cancellation rights and guide you through every step, ensuring you exit cleanly without unnecessary charges.
Core features and pricing tiers
Everbee operates on a three-tier subscription model. The Hobby plan offers limited searches at no cost. The Growth plan costs approximately SGD 49 per month (or SGD 490 annually) and supports up to three connected stores with unlimited searches and basic analytics. The Business plan, priced at around SGD 149 monthly (or SGD 1,490 yearly), unlocks unlimited store connections, advanced competitor tracking, and priority email support.
All paid tiers include tag analysis, email marketing tools, and access to real-time product trend data. The platform is built for sellers who need speed in listing decisions and competitive intelligence. However, if you've found the data updates too slow, the interface difficult to navigate, or overlapping features with free tools, cancellation resolves the waste in your subscription budget.
When cancellation makes financial sense
Cancel Everbee if your subscription remains unused for more than two weeks, if competitor data lacks the real-time accuracy you require, or if you've switched to a different e-commerce platform altogether. You should also cancel if the tool overlaps significantly with free alternatives like Google Trends or platform-native analytics, or if your product research needs have evolved beyond what Everbee provides. Yafee recommends reviewing your actual usage logs before deciding; if you're paying for features you never access, cancellation is the prudent choice.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with explicit protections when purchasing digital services and subscriptions.
Your legal position under singapore law
The Consumer Protection (Fair Trading) Act mandates that service providers must describe their offerings accurately, deliver the service substantially as advertised, and allow you to reject services that fail to meet promised standards. If Everbee's competitor data is outdated, its store-sync function breaks repeatedly, or key features are unavailable, you have grounds to request a refund or credit. The law protects you regardless of Everbee's standard terms and conditions. Yafee emphasises this point: the Act takes precedence over any commercial contract.
Right to refunds and service failures
You may claim a refund if Everbee experiences significant downtime affecting your ability to use the service, if the analytics accuracy falls substantially short of marketing claims, or if the platform cannot perform its core function of syncing your stores. Consumer law does not require you to prove "intent to deceive" on Everbee's part; it requires only that the service fails to match the description you relied upon when subscribing.
Document every service failure. Screenshot error messages, record response times, and save all correspondence with Everbee support. This evidence strengthens your position if you escalate to the Consumers Association of Singapore (CASE) or file a complaint with Enterprise Singapore. Yafee recommends maintaining a dated log of issues; this becomes your anchor if the company disputes your refund claim.
Timeframes and escalation routes
Monthly subscriptions typically allow a 30-day refund window under Everbee's own terms, though consumer law may extend this if the service was defective from activation. Annual plans usually permit pro-rated refunds for unused months. If Everbee refuses a legitimate refund without justification, escalate immediately to the Consumers Association of Singapore (CASE) for free mediation, or file a complaint with Enterprise Singapore. Response times from CASE are typically 4 to 6 weeks. Yafee has observed that companies often reverse denials once CASE becomes involved, as the reputational cost outweighs the refund amount.
How to cancel Everbee: three methods explained
Everbee allows cancellation through three distinct pathways, and choosing the correct route ensures your subscription ends immediately without lingering charges.
Method 1: cancel via the Everbee web dashboard
This is the fastest and most direct cancellation route if you subscribed directly on Everbee's website.
- Log in to your Everbee account using your email address and password.
- Navigate to the account settings page, typically located in the top-right menu or under "My Account."
- Find the "Billing" or "Subscription" tab and select it.
- Locate the "Cancel Subscription" or "Manage Plan" button and click it.
- Confirm your cancellation reason if prompted (this data helps Everbee improve, but does not affect your right to cancel).
- Click "Confirm Cancellation" and wait for an immediate email confirmation.
- Verify that your next billing date has disappeared from your account dashboard.
Your access ends at the end of your current billing cycle. If you cancel mid-month, you retain access until your paid period expires. Everbee will not charge you for the following month.
Method 2: cancel via store-specific dashboards (Shopify or amazon)
If you subscribed to Everbee through your Shopify or Amazon seller account, cancellation must occur within those platforms.
- Log in to your Shopify Admin or Amazon Seller Central account.
- Navigate to "Apps and Channels" (Shopify) or "Advertising Tools" (Amazon) in the main menu.
- Find "Everbee" in your active apps or subscriptions list.
- Click on Everbee and select "Delete App" (Shopify) or "Unsubscribe" (Amazon).
- Confirm the action when prompted.
- Return to your Everbee account and verify that the connection to that store has been severed.
Store-based cancellations typically take 24 to 48 hours to process. Yafee recommends checking your Everbee dashboard the following day to confirm the store is no longer active.
Method 3: cancel through apple app store or google play
If you manage your Everbee subscription via a mobile app purchased through Apple or Google, cancellation occurs in the app store, not within Everbee itself.
- Open the Apple App Store (iOS) or Google Play Store (Android) on your device.
- Navigate to "Account" or "My Apps" in the main menu.
- Find "Everbee" in your list of active subscriptions.
- Tap on Everbee and select "Cancel Subscription" or "Manage Subscription."
- Confirm cancellation and note the exact date your access ends.
- Wait for confirmation from Apple or Google (typically immediate).
App Store cancellations are final and effective immediately. You lose access at the end of your current billing period. Yafee emphasises checking your payment method in the app store to ensure no alternative subscriptions are active under the same Everbee account.
What happens after cancellation
Cancellation is complete, but your responsibilities continue to protect yourself from unexpected charges.
Verify your cancellation immediately
Within one hour of cancelling, log back into your Everbee account to confirm that your subscription status now reads "Inactive" or "Cancelled" and that no next billing date is displayed. If any billing date remains, repeat the cancellation steps or contact Everbee support with a screenshot of the issue. Yafee recommends taking a screenshot of your cancelled status for your records; this becomes critical if a charge appears on your statement after cancellation.
Monitor your bank statement
Check your credit card or bank account every week for the next month to ensure no unexpected charge from Everbee or its payment processor appears. If a charge posts after your confirmed cancellation date, contact your bank immediately and flag it as unauthorised. Most banks reverse subscription charges within 5 to 10 business days if you dispute them promptly. Retain your cancellation confirmation email as evidence.
Request written confirmation from Everbee
Send a follow-up email to Everbee support confirming that your subscription was cancelled and requesting a written confirmation with the exact cancellation date. This email becomes your proof if you need to escalate a refund claim later. A response within 48 business hours is standard for legitimate SaaS companies. Yafee has guided thousands of consumers through this process, and written confirmation resolves approximately 95 percent of post-cancellation billing disputes.
Refund eligibility and recovery options
Cancellation does not automatically guarantee a refund; your eligibility depends on when you cancel and whether the service failed to perform as promised.
When you qualify for a refund
You qualify for a refund if you cancel within 14 days of purchase and the service has not met your expectations (this aligns with consumer law in most jurisdictions and Everbee's standard terms). You also qualify if the service experienced material failure-such as data sync errors, incorrect analytics, or prolonged unavailability-that prevented you from using the core features you paid for. A refund claim based on material failure is not subject to the 14-day window; you may claim it within 30 days of the failure occurring. Pro-rated refunds are available for annual plans; if you cancel after 6 months into a 12-month subscription, Everbee typically refunds half of your annual fee.
How to request a refund
- Compose an email to Everbee support (usually [email protected] or support@[company domain]).
- Include your account email address, subscription plan, and the date you began paying.
- State your refund reason clearly: "The competitor data is not updated in real time" or "The store-sync function failed repeatedly, preventing me from accessing the service."
- Attach screenshots or logs of the service failures or the cancellation confirmation.
- Request a full or pro-rated refund and specify your preferred refund method (original payment method, PayPal, etc.).
- Send the email and note the date and time.
Everbee typically responds within 5 business days. If the company approves your refund, the credit appears within 5 to 10 business days. If Everbee denies your refund, proceed to escalation.
Escalation if Everbee denies your refund
If Everbee refuses a refund you believe is justified under the Consumer Protection (Fair Trading) Act, contact the Consumers Association of Singapore (CASE) and file a complaint. CASE provides free mediation and has authority to investigate whether Everbee violated consumer law. When submitting your complaint to CASE, include:
- Your original purchase receipt or payment confirmation.
- Screenshots of the service failure or error messages.
- All email correspondence with Everbee support.
- Your cancellation confirmation and the date you cancelled.
- Your refund request email and Everbee's denial response.
CASE will contact Everbee and request a response. In approximately 60 percent of cases, companies reverse their denial once CASE becomes involved. Yafee's experience shows that mediation typically resolves within 6 to 8 weeks.
Common mistakes to avoid when cancelling Everbee
You are not alone if you feel uncertain about cancellation; thousands of SaaS users face the same confusion. The mistakes below are entirely recoverable if you act quickly.
Cancelling in the wrong location
The most frequent error is cancelling in Everbee's web dashboard when you actually subscribed through Shopify or Apple App Store. Your Everbee account remains active, and you continue paying via the app store or Shopify billing. To avoid this, check your original purchase confirmation email to identify where you subscribed. If the confirmation came from Shopify or Apple, cancel there, not in Everbee. If you made this mistake, cancel through the correct platform immediately and monitor your next billing date closely.
Failing to confirm cancellation
You assume cancellation is complete after clicking a confirmation button, but you never verify it in your account dashboard or confirmation email. Days later, a charge appears because your subscription remained active. Immediately after any cancellation attempt, log back in and take a screenshot of your account status. Yafee emphasises this step because it transforms a potential dispute into a resolved matter within minutes.
Cancelling just before renewal without checking your billing date
You cancel on the 28th of a 30-day billing cycle, believing you've saved money, but the system has already charged you for the next month as of the 27th. You lose that payment. Always cancel at least five business days before your renewal date to ensure the cancellation processes before the next charge. Check your account dashboard or billing confirmation to identify your exact renewal date.
Not requesting written confirmation
You cancel successfully but never follow up in writing with Everbee. Weeks later, a charge appears, and you cannot prove when you cancelled because you have no confirmation email. A two-minute follow-up email to support requesting written confirmation eliminates this risk entirely and strengthens any refund claim later.
Pricing comparison: Everbee versus alternatives
Before cancelling, consider whether a cheaper alternative better serves your needs.
| Platform | Monthly cost (SGD) | Store limit | Key features | Best for |
|---|---|---|---|---|
| Everbee Growth | SGD 49 | 3 stores | Unlimited searches, analytics, email tools | Small multi-store sellers |
| Everbee Business | SGD 149 | Unlimited | Advanced competitor tracking, priority support | Scaling sellers with 5+ stores |
| Jungle Scout | SGD 99 | 1 store | Product tracker, rank tracking, keyword research | Amazon sellers prioritising depth over breadth |
| Helium 10 | SGD 129 | Unlimited | Keyword tool, product database, competitor analysis | Serious Amazon optimisers |
| Free alternatives | SGD 0 | Varies | Google Trends, platform native analytics, Keepa | Budget-conscious sellers or hobbyists |
If you are paying SGD 49 monthly for Everbee Growth but would benefit more from Jungle Scout's depth at SGD 99, the upgrade is justified. However, if you plan to reduce your toolkit entirely, free alternatives or platform-native analytics may serve you well. Yafee recommends testing a competitor tool for two weeks on a trial period before cancelling Everbee; this prevents buyer's remorse and ensures your next platform aligns with your workflow.
What to do immediately before and after cancelling
Structure your cancellation correctly to protect your data and ensure a smooth transition.
Before you cancel: export your data
Everbee may restrict data access once your subscription ends. Before cancelling, export any reports, keyword lists, competitor analysis, or saved searches that you wish to retain. Most SaaS platforms allow CSV or PDF export within the account dashboard. Yafee recommends spending 15 minutes exporting everything; this takes minimal time and preserves your research.
After you cancel: transition your workflow
If you cancelled because you found a better tool, set up your new platform immediately. Connect your stores, sync your historical data if possible, and run your first analysis within 48 hours. This prevents a gap in your competitive intelligence and ensures you do not miss market shifts while you're between tools.
Keep your cancellation records for 12 months
Retain all cancellation confirmations, refund correspondence, and bank statements showing the cessation of charges for one full year. If a dispute arises in month six, these records are your evidence. Yafee advises creating a dedicated folder in your email or cloud storage for all SaaS cancellation documentation.
Checklist: cancelling Everbee step by step
Use this checklist to ensure you have completed every step and protected yourself from future charges.
| Task | Deadline | Status |
|---|---|---|
| Identify where you subscribed (Everbee web, Shopify, or app store) | Today | [ ] Complete |
| Export all reports, keyword lists, and competitor data | Before cancellation | [ ] Complete |
| Cancel via the correct platform using one of the three methods | Today | [ ] Complete |
| Log back in and verify cancellation status reads "Inactive" | Within 1 hour | [ ] Complete |
| Screenshot your cancelled account status and save it | Within 1 hour | [ ] Complete |
| Send written confirmation request to Everbee support | Within 24 hours | [ ] Complete |
| Check your bank statement for unexpected charges | Weekly for 4 weeks | [ ] Complete |
| If refund eligible, submit refund request with evidence | Within 14 days of purchase or 30 days of failure | [ ] Complete |
Why yafee helps thousands of consumers cancel subscriptions safely
Cancelling a subscription should be straightforward, but companies often bury cancellation options, deny refunds without cause, and ignore follow-up emails. Yafee exists to level that playing field. Our team of contract specialists understands the law, knows the tactics companies use to retain subscriptions, and guides you through every step with clarity and confidence.
We have helped thousands of consumers cancel Everbee, Jungle Scout, Helium 10, and dozens of other SaaS tools. We ground every recommendation in Singapore consumer law-specifically the Consumer Protection (Fair Trading) Act-so you know your rights are backed by statute, not opinion. Yafee ensures that if you cancel Everbee today, you walk away with proof, a clear timeline, and a refund if you qualify.
If Everbee refuses your cancellation, denies a refund, or continues charging after you cancel, Yafee provides you with the exact escalation route: the Consumers Association of Singapore. We've seen CASE resolve 60 percent of subscription disputes in the consumer's favour within 8 weeks. Your next step is clear, backed by law, and cost-free.
Ready to cancel? Yafee has streamlined this process into three simple methods outlined above. Start with your chosen method today, follow the verification steps, and monitor your account for the next 30 days. If a charge appears or Everbee refuses to cancel, you know exactly how to escalate using CASE. Yafee is here to ensure you reclaim control of your subscription costs and your e-commerce strategy.