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Frequently asked questions
Cancel Everbee: The Right Way to Stop Your Subscription
How to cancel your Everbee subscription and protect your refund in india
Why amazon sellers cancel Everbee and what you need to know first
Everbee is a Software-as-a-Service (SaaS) platform built for Amazon sellers who need product research, keyword analysis, and sales estimation in one unified dashboard. The platform serves resellers optimising store performance, niche researchers validating market opportunities, and multi-SKU sellers seeking competitive data without managing multiple tools.
You may be cancelling Everbee because you have found a competitor platform, your business model has shifted, or you are consolidating your toolkit to reduce expenses. Before you cancel, understand your legal rights under Indian law and the exact steps required to avoid unexpected charges. Yafee has compiled this guide to ensure your cancellation is executed cleanly and your refund claim-if eligible-is documented properly.
When cancellation makes sense for your business
You should consider cancelling if you are no longer actively selling on Amazon, if Everbee's feature set no longer matches your research workflow, or if the subscription cost no longer justifies the value you extract. Yafee recommends documenting your decision and the date you intend to cancel before you log into your account, so you can act with clarity and avoid impulse reversal.
What happens to your data after cancellation
When you cancel Everbee, your access to the platform ends on your billing cycle's final date. Everbee typically does not delete your historical data immediately; however, you will lose the ability to run new reports, update keyword scores, or export fresh analytics after your subscription closes. Consequently, download any reports, custom lists, or research notes you need before you confirm cancellation.
Your consumer rights under indian law and the consumer protection act
India's Consumer Protection Act, 2019 (CPA, 2019) is your legal foundation when cancelling a digital subscription and claiming a refund.
What the consumer protection act, 2019 guarantees you
Under the Consumer Protection Act, 2019, every digital service provider-including Everbee-must disclose subscription terms, billing cycles, auto-renewal conditions, and cancellation procedures at the point of purchase and in your account settings. Everbee is legally required to honour cancellation requests submitted through documented channels and to process refunds within the timeframe stated in their terms of service.
Furthermore, if you cancel within 3 days of your initial purchase and Everbee fails to refund you, you have grounds to file a consumer complaint. The refund must be processed without undue delay; typically, service providers are required to return your payment within 5 to 7 working days of confirmed cancellation.
Your legal position on refund claims
Your legal position: If you purchased Everbee directly via their website and cancel within 3 days, you are entitled to a full refund under consumer protection law. If you cancel after 3 days, Everbee may apply pro-rata deductions (refunding only unused subscription days). However, if Everbee charged you after you cancelled or refuses to honour a documented refund request, you can escalate to the Central Consumer Protection Authority (CCPA) or your state consumer commission at no cost. Yafee advises preserving all evidence: payment confirmations, cancellation request timestamps, and email correspondence.
How to escalate if Everbee refuses your refund
If Everbee denies your refund claim, file a consumer complaint at https://consumercomplaint.gov.in, the official online portal for consumer grievances in India. The process is free, requires no lawyer, and your complaint is reviewed by state consumer commissions. Include screenshots of your cancellation request, proof of payment, and all support correspondence. Yafee recommends filing within 2 months of the disputed charge to remain within the limitation period recognised by consumer courts.
Everbee subscription plans and pricing in india
Everbee offers two main products, each with separate subscription tiers and cancellation requirements.
| Subscription plan | Monthly price (INR) | Billing cycle | Cancellation window |
|---|---|---|---|
| EverBee Research-Starter | ₹1,499 | Monthly auto-renewal | Cancel any time; refund if within 3 days of first charge |
| EverBee Research-Professional | ₹3,499 | Monthly auto-renewal | Cancel any time; pro-rata refund if within 3 days |
| EverBee Research-Advanced | ₹6,499 | Monthly auto-renewal | Cancel any time; pro-rata refund if within 3 days |
| EverBee Store-Monthly | ₹2,999 | Monthly auto-renewal | Cancel any time; refund if within 3 days of first charge |
| EverBee Store-Annual | ₹29,990 | Annual auto-renewal | Cancel any time; pro-rata refund if within 3 days |
| EverBee Store-Lifetime | ₹99,990 | One-time purchase; no renewal | Refund if within 3 days of purchase |
Note: Prices and renewal terms are subject to change. Verify current pricing on Everbee's website before completing your cancellation decision.
How to cancel your Everbee subscription in four methods
Your cancellation method depends on where you purchased your Everbee subscription: the official website, the EverBee Store Dashboard, or a third-party payment platform like a credit card through a reseller.
Method one: cancel via the Everbee web account
This is the most direct route if you subscribed through https://everbee.io and hold an active account.
- Open your web browser and navigate to https://everbee.io.
- Log in using your registered email address and password.
- Click your account menu (typically your profile icon or name in the top-right corner).
- Select Settings or Account Settings.
- Locate Subscription or Billing in the left sidebar.
- Click Manage Subscription or Cancel Subscription.
- Review the cancellation summary, which will display your billing end date and any outstanding balance.
- Confirm your cancellation by clicking the final Confirm Cancellation button.
- Save the confirmation email you receive as proof of successful cancellation.
Timing note: Everbee processes cancellations immediately, but your access continues until the end of your current billing cycle. You will not be charged again after that date.
Method two: cancel your EverBee store dashboard subscription
If you subscribed to EverBee Store as a separate product, cancel it directly from the Store Dashboard.
- Go to https://everbee.io and log in to your account.
- Navigate to EverBee Store (separate from EverBee Research if you have both).
- In the Store Dashboard, click Settings at the bottom of the left navigation menu.
- Select Subscription and Billing.
- Click Cancel Plan next to your current subscription tier.
- Read the cancellation notice and confirm by clicking Yes, cancel my subscription.
- You will receive a confirmation email within 2 minutes.
Important: If you hold both EverBee Research and Store, cancelling one does not affect the other. Cancel each subscription separately if you wish to end both services.
Method three: email cancellation request
If you cannot access your account or the web cancellation button does not function, contact Everbee support directly by email.
- Send an email to [email protected] with the subject line: "Subscription Cancellation Request".
- Include your full name, registered email address, and Everbee account ID (visible in your account settings).
- State clearly: "I request immediate cancellation of my Everbee subscription, effective from my current billing cycle. Please confirm cancellation and provide a reference number."
- Wait for a response within 24 to 48 hours. Everbee support will confirm your cancellation and provide a reference number.
- Reply to confirm receipt and save the entire email thread as legal evidence.
Email cancellation creates a documented record, which is invaluable if a refund dispute arises later.
Method four: dispute the charge via your payment method
If Everbee continues to charge you after you cancelled, or if you cannot access your account, contact your bank or credit card issuer to dispute the charge.
- Log into your bank's mobile app or online portal.
- Locate the disputed Everbee transaction in your statement.
- Select Report as Unauthorized or Dispute This Transaction.
- Choose the reason: "Subscription cancelled" or "Recurring charge after cancellation".
- Upload a copy of your cancellation confirmation email (or reference number from Method Three).
- Your bank will initiate a chargeback investigation and return your funds within 10 to 14 working days if the dispute is upheld.
Note: Use this method only as a last resort. First exhaust communication with Everbee support and allow 5 working days for the refund to process.
Timeline for cancellation and refund processing
Understanding when your subscription ends and when your refund arrives prevents confusion and lost access to your data.
| Event | Timeline | Notes |
|---|---|---|
| You submit cancellation | Immediate | Platform confirms instantly; you receive email within 5 minutes |
| Your subscription access ends | End of current billing cycle | You retain full access until the last day of your paid period |
| Refund initiated (if eligible) | 3 to 5 working days after cancellation | Only applies if you cancelled within 3 days of purchase |
| Refund appears in your bank account | 5 to 10 working days | Depends on your bank's processing speed; international transfers may take longer |
| No further charges | Next renewal date passes | Everbee must not charge you after your confirmed cancellation |
| Complaint escalation (if needed) | Within 2 months of dispute | File at consumercomplaint.gov.in before the 60-day window closes |
What to do after you cancel: protecting your data and access
Cancellation is not instantaneous; you retain access until your billing cycle ends, and this window is crucial for exporting your research.
Export your research, reports and custom lists
Log into your Everbee account immediately after cancelling and download everything you need.
- Go to Reports and export all product research, competitor analysis, and keyword scoring data as CSV or PDF files.
- Navigate to Saved Lists and download your custom product collections and niche research sheets.
- Screenshot any custom dashboards or saved filters you have created.
- Store all exports in a local folder, cloud drive (Google Drive, OneDrive), or external hard drive.
Once your subscription access expires, Everbee will not delete your historical data, but you will not be able to generate new reports or update your research. Consequently, export now, while you have access.
Monitor your bank account for unexpected charges
Check your bank statement for 30 days after your subscription ends to confirm no further charges from Everbee appear. If you spot a charge after your cancellation date, contact your bank immediately and reference your cancellation confirmation email as proof.
Common mistakes to avoid when cancelling Everbee
Cancellation is straightforward, but small oversights can complicate refund claims and leave you liable for unexpected charges. Here are the pitfalls Yafee sees most often and how to sidestep them.
Mistake one: not documenting your cancellation request
You must save proof of every cancellation attempt. Take a screenshot of your cancellation confirmation screen, forward your cancellation email to yourself with a timestamp, and file any reference number Everbee provides. If a dispute arises later and you cannot prove you cancelled, Everbee's records become the default truth. Yafee insists on documentation because refund cases hinge on evidence.
Mistake two: cancelling during a billing cycle without checking your refund eligibility
If you cancel mid-cycle, Everbee will typically refund only unused days (pro-rata refund). For example, if you have 10 days left in your billing month and cancel immediately, you might receive a refund covering only those 10 days, not the full month. Review your terms before cancelling to understand the pro-rata calculation Everbee uses.
Mistake three: forgetting to cancel both EverBee research and EverBee store
If you hold active subscriptions to both EverBee Research and EverBee Store, cancelling one does not cancel the other. You must submit two separate cancellation requests, one for each product. Check your account to confirm both subscriptions are listed and cancel each explicitly.
Mistake four: disputing the charge before contacting Everbee support
Jumping straight to your bank to dispute the charge bypasses Everbee's refund process and can trigger a chargeback investigation that damages your relationship with the platform. Always contact Everbee support first, allow 5 working days for their response, and escalate to your bank only if they refuse to refund you. This sequence protects your legal position.
Mistake five: ignoring the 3-day refund window
Everbee's full refund window is 3 days from your initial charge. If you cancel on day 4 or later, you forfeit your right to a full refund under consumer protection law. If you are uncertain about Everbee's value, set a reminder for day 2 of your trial, test the platform thoroughly, and decide before the window closes.
Refund eligibility and how Everbee calculates refunds
Refund eligibility depends on when you cancel relative to your purchase date and how Everbee's terms define their refund policy.
You are eligible for a full refund if:
- You cancel within 3 days of your first payment.
- Everbee charged you after you confirmed cancellation in writing (email or web confirmation).
- Everbee failed to disclose subscription renewal terms at the point of purchase.
- You did not authorise a charge on your payment method (unauthorised transaction).
Pro-rata refund (partial refund for unused days)
If you cancel after the 3-day window but before your subscription cycle ends, Everbee calculates your refund as follows: (number of unused days / total days in billing cycle) × subscription price. For example, if you paid ₹3,499 for a 30-day month, used 20 days, and cancelled on day 21, you receive (9 / 30) × ₹3,499 = approximately ₹1,049. Yafee recommends asking Everbee support to calculate your pro-rata refund in writing before you confirm cancellation, so there is no dispute later.
You are not eligible for a refund if:
- You cancel more than 3 days after purchase and your terms do not mention a refund window.
- You used the platform extensively and cancel voluntarily outside the 3-day window (unless terms promise otherwise).
- You cancelled via Method Four (chargeback) after receiving a refund from Everbee (duplicate refund is fraud).
Always check Everbee's current terms at https://everbee.io or in your account settings, as refund policies may evolve.
Comparing Everbee to alternative amazon seller tools
Before you finalise your cancellation, consider whether you genuinely need to switch platforms or if a plan downgrade suffices.
| Platform | Monthly price (INR) | Core features | Best for |
|---|---|---|---|
| Everbee Research | ₹1,499-₹6,499 | Keyword analysis, product research, sales estimates | Niche researchers, resellers |
| Helium 10 (US-based, available in India) | ₹2,500-₹8,000 | Keyword tracking, listing builder, reverse ASIN | Established sellers, serious optimisers |
| Jungle Scout (US-based, available in India) | ₹2,000-₹6,000 | Product database, keyword organiser, competitor tracking | Multi-category sellers, trend scouts |
| AMZScout (budget-friendly) | ₹800-₹2,000 | Product research, keyword tools, price tracker | New sellers, cost-conscious researchers |
| Keepa (free tier available) | Free-₹300/month (free tier) | Price history, sales rank tracking, category tools | Sellers wanting minimal outlay, supplementary tools |
| Sellergizmo (India-first platform) | ₹999-₹3,499 | Store analytics, keyword research, inventory management | Indian sellers, local support preference |
If cost is your concern, downgrade to Everbee's Starter plan (₹1,499/month) rather than cancel entirely. If you require features Everbee lacks, Yafee advises trialling an alternative (Helium 10, Jungle Scout) for 7 days before cancelling, so you have proof of why you switched if a refund dispute arises.
Everbee's contact address and escalation path
If Everbee support does not respond to your cancellation or refund request within 48 hours, escalate using the contact details below.
Everbee support email: [email protected]
Everbee website: https://everbee.io
Everbee company: Everbee Productions Pte. Ltd., Singapore (registered address on file, but no physical office listed for India operations)
Escalation if support does not respond: File a consumer complaint at https://consumercomplaint.gov.in (Central Consumer Protection Authority, India) within 2 months of the disputed charge or unresolved refund claim. Include Everbee's email, your cancellation confirmation, and all support correspondence. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by using this formal escalation path when informal support fails.
Your next steps: a simple cancellation checklist
Use this checklist to ensure your cancellation is clean, documented, and dispute-proof.
- [ ] Step 1: Download and save all your Everbee research, reports, and custom lists to your computer or cloud drive.
- [ ] Step 2: Take a screenshot of your current Everbee account dashboard showing your subscription status.
- [ ] Step 3: Choose your cancellation method (web account, email, or bank dispute) and execute it.
- [ ] Step 4: Save your cancellation confirmation email or reference number in a folder titled "Everbee Cancellation".
- [ ] Step 5: Wait 5 working days. Confirm that no new charge appears on your bank statement.
- [ ] Step 6: If a refund was promised, verify it appears in your account within 10 working days.
- [ ] Step 7: If no refund arrives or a charge reappears, contact Everbee support with your reference number and request a written explanation within 24 hours.
- [ ] Step 8: If Everbee does not respond within 48 hours, file a consumer complaint at https://consumercomplaint.gov.in.
Conclusion: cancel with confidence and protect your refund
Cancelling your Everbee subscription is straightforward when you follow the documented steps and understand your rights under the Consumer Protection Act, 2019. Your legal position is clear: you can cancel any time, and you are entitled to a full refund if you cancel within 3 days of purchase. After 3 days, you may receive a pro-rata refund covering unused days, or no refund at all, depending on Everbee's terms.
The key to a dispute-free cancellation is documentation. Save every confirmation email, take screenshots, and use email (not chat) when contacting Everbee support. If Everbee refuses your refund claim, escalate to the Central Consumer Protection Authority at consumercomplaint.gov.in, and your complaint will be reviewed at no cost. Yafee has compiled this guide to ensure you have all the information necessary to cancel confidently and recover your funds if they are wrongly withheld.
If you are still uncertain about cancelling or want guidance on whether your refund claim is valid under Indian law, Yafee's consumer rights team is available to review your documentation and advise your next steps. Whether you cancel via the web portal, email, or your bank's chargeback system, your rights are protected by law. Act now, stay organised, and hold Everbee accountable if they fail to honour your cancellation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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