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Frequently asked questions
Cancel Keywords Everywhere: The Right Way
How to cancel Keywords Everywhere and reclaim your refund rights in singapore
What Keywords Everywhere is and why you might cancel
Keywords Everywhere is a browser extension that displays real-time keyword metrics-search volume, cost-per-click, and competition data-directly on your search results page. The tool integrates into your workflow by running as a lightweight plugin and operates on a credits-based subscription model for its advanced features. Axeman Tech Pvt Ltd manages the service and targets digital marketers, SEO professionals, and content creators who want keyword intelligence without switching between browser tabs.
You may have subscribed expecting seamless keyword research during your daily work, only to discover that your credits deplete faster than anticipated, the metrics diverge from your primary research tools, or budget constraints force you to reassess your software stack. If you are based in Singapore and suspect unfair charges, unwanted auto-renewals, or deliberately obstructed cancellation, Yafee has designed this guide to empower you with legal knowledge and step-by-step cancellation procedures so you recover what you are entitled to.
Why people cancel Keywords Everywhere
- Unexpected auto-renewal charges appearing on credit card or bank statements
- Inaccurate or outdated keyword metrics relative to dedicated research platforms
- Credits depleting rapidly and facing aggressive upselling tactics
- Identifying more cost-effective or feature-rich alternatives
- Changing business priorities that no longer require keyword research
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation when cancelling a software subscription. This legislation protects you against unfair contract terms, misleading representations, and unlawful billing practices. When you cancel Keywords Everywhere, you retain the right to transparent information about cancellation procedures before purchase, the right to cancel without artificial barriers that exceed the complexity of your original purchase, and the right to refund if the service fails to meet its advertised specifications or is delivered without your explicit consent.
The Competition and Consumer Commission of Singapore (CCCS) administers this framework and investigates complaints about breaches. Furthermore, the Consumers Association of Singapore (CASE) provides dispute resolution services if Keywords Everywhere refuses to honour your cancellation or refund request. Yafee recommends that you preserve all evidence-transaction records, email confirmations, screenshots of charges, and copies of all support communications-before you escalate to either authority.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel Keywords Everywhere without penalty if you discover the service was not delivered as promised, if you were charged without proper consent, or if the company failed to provide clear cancellation terms upfront. If Keywords Everywhere disputes your claim, you may lodge a formal complaint with the CCCS or request mediation through CASE at no cost. Singapore law places the burden on the merchant to prove you consented to charges; if your cancellation is rejected without justification, you can dispute the transaction directly with your card issuer or bank.
What singapore law requires of subscription services
- Merchants must disclose cancellation procedures clearly and upfront, before you complete purchase
- Cancellation mechanisms must not be deliberately harder to use than the purchase process
- Auto-renewal must be expressly authorised in writing and require affirmative consent
- Reminder notices must be sent before each renewal, giving you adequate time to cancel
- Refunds must be issued within 30 days if the service fails to meet stated terms
How to cancel Keywords Everywhere step-by-step
Your cancellation route depends on where and how you purchased your subscription. Yafee walks you through each method to ensure you cancel correctly on the first attempt and do not remain enrolled unintentionally.
Cancel directly through your Keywords Everywhere account
If you purchased your subscription directly from the Keywords Everywhere website or extension, you cancel via your account dashboard. This is the fastest and most secure method because it halts future auto-renewals immediately and leaves a digital record of your request.
- Open the Keywords Everywhere browser extension in Chrome, Firefox, or Edge, or navigate to the official Keywords Everywhere website and log in with your registered email address
- Locate the account settings or dashboard menu, typically labelled "Account", "Settings", or "Subscription"
- Find the "View Plan Details", "Manage Subscription", or "Billing" section
- Select "Cancel Plan", "End Subscription", or "Cancel Membership"
- If Keywords Everywhere displays an exit survey, completion is optional-read it but do not select any option that resumes billing
- Ignore any retention offer showing a discounted renewal rate unless you genuinely intend to remain subscribed
- Confirm your cancellation by clicking the final "Confirm Cancellation" button
- Screenshot or save the confirmation page as proof of your cancellation request
Cancel a subscription purchased through your credit card provider or a payment platform
If you acquired Keywords Everywhere credits through a third-party payment platform (such as PayPal, Stripe, or your bank), you may need to cancel through that intermediary rather than Keywords Everywhere directly.
- Log in to your PayPal, Stripe, or banking platform account
- Navigate to "My Subscriptions", "Recurring Payments", "Active Recurring Transactions", or "Billing Management"
- Locate the Keywords Everywhere subscription entry
- Select "Cancel", "Stop Recurring Payments", or "Suspend Billing"
- Confirm the cancellation and save the confirmation reference number
- Email Keywords Everywhere support separately to notify them that you have cancelled at the payment level, so they do not attempt to collect payment on the next cycle
Dispute the charge with your bank if cancellation is refused
If Keywords Everywhere continues to charge you after your cancellation request, or if you cannot access your account to cancel, you have the legal right to dispute the charge with your bank or card issuer under Singapore's consumer protection rules.
- Contact your bank or credit card provider by phone, email, or their mobile app
- Explain that you cancelled Keywords Everywhere but were charged again
- Provide your cancellation confirmation, all transaction records, and copies of support emails where you requested cancellation
- Request a chargeback or reversal of the disputed transaction
- Your bank will investigate and, if justified, reverse the charge within 10 to 20 business days
- Keep all correspondence with your bank for your records
Keywords Everywhere pricing and refund eligibility
Keywords Everywhere operates a credits-based pricing model rather than fixed monthly tiers. Understanding your billing structure helps you calculate refund eligibility and justify your cancellation to Keywords Everywhere or your bank.
| Plan type | Cost structure | Refund eligibility |
|---|---|---|
| Pay-as-you-go credits | SGD 9-50 per credit package (one-time) | Full refund if unused credits remain and service was misrepresented |
| Monthly subscription | SGD 14-29 per month (auto-renews) | Full refund within 14 days of charge if service fails or consent was absent |
| Annual subscription | SGD 99-149 per year (auto-renews) | Pro-rata refund from cancellation date if service defect is proven |
| Enterprise plans | Custom pricing (contact sales) | Refund negotiated based on service delivery terms |
How to request a refund from Keywords Everywhere
If you cancel Keywords Everywhere and believe you are entitled to a refund, you must submit a formal request within 14 days of the charge you wish to dispute. Yafee advises that you take a structured approach to maximise your chances of success.
Send a formal refund request email
Email Keywords Everywhere support with clear details of your claim. Since Keywords Everywhere does not maintain a public Singapore address, you will reach them via their support email or contact form on their website.
- Compose an email to Keywords Everywhere support with the subject line: "Refund Request - [Your Account Email]"
- State the specific charge date, amount in SGD, and reason for refund in one clear paragraph
- Example: "I was charged SGD 29 on 15 November 2024 for a monthly subscription I did not authorise. I cancelled on 18 November 2024 after discovering I was not using the service. I request a full refund of SGD 29."
- Attach scanned copies or screenshots of your cancellation confirmation, the charge on your statement, and any previous support emails
- Request acknowledgment of your email within 3 business days
- Send via registered email or save a read receipt so you have proof of delivery
Escalate to CASE or the CCCS if Keywords Everywhere refuses
If Keywords Everywhere does not respond within 14 days, or if they deny your refund without justification, you may lodge a complaint with CASE or the CCCS at no cost.
- Gather all evidence: emails, transaction records, screenshots of charges, and your cancellation confirmation
- Visit the CASE website (case.org.sg) or the CCCS website (cccs.gov.sg)
- Complete and submit the complaint form, attaching your evidence
- CASE will contact Keywords Everywhere and attempt mediation within 7 to 10 business days
- If mediation fails, CASE may escalate to the CCCS for formal investigation
What happens after you cancel Keywords Everywhere
Cancellation does not happen instantly. Yafee recommends that you monitor your account and bank statements to ensure Keywords Everywhere honours your request.
Verify your cancellation immediately
- Check your account dashboard within 2 hours to confirm your subscription status shows "Cancelled" or "Inactive"
- If your account still shows an active subscription, contact support immediately with your cancellation confirmation number
Monitor your bank statements for the next two billing cycles
Even after cancellation, Keywords Everywhere may attempt to charge you if they process transactions in batches or if your cancellation was not recorded correctly. Watch your account for 60 days.
- If you see a charge after cancellation, dispute it immediately with your bank and provide your cancellation confirmation as evidence
- Forward the dispute details to Keywords Everywhere support as well, requesting a reversal
Retrieve and save your data before access expires
- If you stored any keyword research, notes, or reports within Keywords Everywhere, export or download them before your account is fully deactivated
- Access typically remains for 30 days after cancellation; after that, your data may be deleted permanently
Common cancellation mistakes and how to avoid them
Cancellation feels straightforward, but small errors can leave you enrolled or delay your refund. Yafee has identified the traps that catch most users and how to sidestep them.
Mistake 1: confusing account deletion with subscription cancellation
Deleting your Keywords Everywhere account does not automatically cancel your subscription. The two are separate actions. Always cancel your subscription first through the billing section, then delete your account if you wish to remove all traces.
Mistake 2: relying on email alone without a confirmation record
If you email Keywords Everywhere requesting cancellation without using the in-app dashboard button, you have no proof they received or acted on your request. Always cancel directly through your account settings and screenshot the confirmation. Email can serve as a secondary backup, not your primary method.
Mistake 3: ignoring auto-renewal reminders and proceeding with cancellation too late
If Keywords Everywhere sends you a renewal reminder and you ignore it, your next billing cycle will process automatically. Cancel within 24 hours of receiving a renewal notice to prevent the next charge. Once charged, you can only recover funds via refund request or chargeback.
Mistake 4: accepting a discounted renewal offer without realising it extends your subscription
If Keywords Everywhere displays a retention offer (e.g. "Continue for 50% off"), clicking it restarts your subscription. Exit any popup or offer page without clicking anything except "Cancel" or "No, cancel my subscription".
Checklist before you cancel Keywords Everywhere
Use this checklist to ensure you have completed every step and protected yourself legally.
| Action | Completed |
|---|---|
| Reviewed your Keywords Everywhere account to confirm active subscription status | ☐ |
| Logged into your Keywords Everywhere dashboard and located the Subscription or Billing section | ☐ |
| Clicked "Cancel Plan" or "End Subscription" and confirmed the cancellation | ☐ |
| Took a screenshot or saved the cancellation confirmation page | ☐ |
| Checked your bank or credit card statement for any charges in the past 7 days | ☐ |
| Requested a refund from Keywords Everywhere via email if you were charged without consent | ☐ |
| Set a calendar reminder to check your bank statement 30 and 60 days from cancellation | ☐ |
Keywords Everywhere and similar tools: should you stay or go?
Before you cancel, compare Keywords Everywhere against your alternatives to ensure you are not switching to a service with identical drawbacks. The table below outlines how Keywords Everywhere stacks against competitors on cost, accuracy, and ease of cancellation.
| Tool | Cost (SGD per month) | Cancellation ease | Refund policy |
|---|---|---|---|
| Keywords Everywhere | SGD 14-29 | Dashboard cancellation available | Case-by-case; escalate to CASE if refused |
| SEMrush | SGD 99-299 | Account settings; immediate | 7-day money-back guarantee |
| Ahrefs | SGD 119-359 | Account settings; immediate | 7-day money-back guarantee |
| Ubersuggest | SGD 12-39 | Account settings; immediate | 30-day money-back guarantee |
| Moz Pro | SGD 99-299 | Account settings; 5-day notice | 30-day money-back guarantee |
Contacting Keywords Everywhere for support during cancellation
Keywords Everywhere does not maintain a physical registered office in Singapore, so direct contact occurs through their website support channel, email, or extension messaging system. Yafee advises you to use email for cancellation disputes because it creates a legal record.
Keywords Everywhere contact routes
- Support email: Available via the Keywords Everywhere website contact form or your account dashboard
- Website: Visit the official Keywords Everywhere domain and navigate to "Contact Us" or "Support"
- Extension support: Open the browser extension and access the help or support menu
When contacting Keywords Everywhere, always reference your account email address, subscription start date, and the specific charge you wish to dispute. Request a written response within 5 business days and preserve all replies as evidence.
Final steps and your path forward
Cancelling Keywords Everywhere in Singapore is your legal right under the Consumer Protection (Fair Trading) Act. You have three cancellation routes-direct account dashboard cancellation, payment platform reversal, or chargeback through your bank-and you may request a refund if the service was not delivered as promised or if you were charged without explicit consent.
Follow the step-by-step procedure in this guide, preserve all evidence, and escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS) if Keywords Everywhere refuses your cancellation or refund. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with software vendors. Your legal protections are strong, and you are not alone in this process.
Start your cancellation today by logging into your Keywords Everywhere account dashboard, and take a screenshot of your confirmation. If you encounter resistance, Yafee recommends that you document every interaction and escalate to CASE within 30 days of the disputed charge. Your consumer rights are enforceable, and Yafee is here to ensure you understand and exercise them fully.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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