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Frequently asked questions
Cancel Lashify: The Right Way to Get Your Refund
How to cancel your Lashify subscription in singapore and recover your money
What Lashify is and why cancellation matters
Lashify is a direct-to-consumer lash extension brand that sells do-it-yourself professional-style lash systems and recurring subscription boxes primarily to customers in the United States and internationally, including Singapore. The company offers both one-time purchases and membership subscriptions that charge your payment card on a regular schedule, typically monthly or annually. If you've enrolled in a Lashify membership and now want to stop the recurring charges, you're taking the right step-and Yafee has helped thousands of consumers navigate exactly this situation.
This guide walks you through every cancellation method available to you, what to expect after you cancel, and your consumer rights under Singapore law. You'll learn the fastest way to stop charges, how to claim a refund where the law entitles you to one, and how to escalate if Lashify refuses to cooperate. By the end, you'll have a clear action plan grounded in your legal protections.
Lashify's main products and subscription structure
Lashify's core offerings include the Control Kit starter pack, Gossamer lash refills, adhesive bonds, sealers and cleansers. Most customers either purchase products once or enrol in monthly subscription boxes that deliver lashes and complementary items automatically. Some subscriptions run for 12 months at a discounted annual rate. Understanding which subscription tier you're on-and when you enrolled-is your first step to cancelling correctly and calculating any refund you're owed.
Your consumer rights when cancelling a Lashify subscription in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you statutory rights to cancel subscriptions and claim refunds, even when the service provider is based overseas.
The 14-day cooling-off period and what it covers
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel distance contracts-including online subscriptions-within 14 days of purchase without penalty, provided the service has not yet been substantially performed. This is your statutory cooling-off period. The law applies regardless of Lashify's own terms and conditions. Consequently, if you cancel within 14 days of your first subscription charge, you are entitled to a full refund by law, and Lashify cannot claim otherwise.
However, Lashify's published terms state that most subscription charges are non-refundable except where consumer law requires otherwise. This creates a direct conflict: Lashify's policy is stricter than Singapore law allows. In this case, the law overrides the company's terms. Yafee recommends documenting your subscription start date and all cancellation requests to evidence your position if Lashify disputes a refund claim.
Your legal position: refunds and faulty service
You have a legal right to a refund in these specific circumstances:
- You cancel within 14 days of first purchase and the service has not been substantially performed.
- Lashify failed to deliver the subscription items or lashes as promised.
- The products are faulty, damaged, or not of a merchantable quality.
- The subscription was charged without your explicit, informed consent.
If your subscription has been running for several months, you fall outside the 14-day window for a full refund. Nevertheless, you retain the right to cancel future recurring charges immediately at any time. The Consumer Protection (Fair Trading) Act does not require companies to refund old charges simply because you've changed your mind-only charges within the cooling-off period or charges for faulty service.
Escalation to singapore's consumer authority
If Lashify refuses to honour your 14-day cooling-off right or denies a refund you believe is lawful, you can escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Yafee advises submitting a formal written complaint to Lashify first, keeping copies of all correspondence, before escalating to CASE or the CCCS. Include your order confirmation, subscription terms, cancellation request, and Lashify's response (or lack thereof) in your escalation package.
How to cancel your Lashify subscription: step-by-step methods
Lashify provides multiple cancellation routes depending on how you set up your account and whether you have an active subscription or membership.
Cancel via the Lashify website account dashboard
This is the fastest and most direct method for most Singapore subscribers.
- Open your web browser and navigate to lashify.com.
- Log in using your registered email address and password.
- Click on your account profile icon or username, typically located in the top-right corner of the page.
- Select "My Account", "Subscriptions", "Membership", or "Orders" from the dropdown menu (the exact label varies by website version).
- Locate your active subscription or membership in the list displayed.
- Look for a status label such as "Active", "Next billing date", or "Renews on [date]".
- Click the "Cancel", "Pause", or "Manage subscription" button next to your subscription.
- Yafee notes that Lashify often offers a pause option (typically 1 to 3 months) before permanent cancellation; use this only if you want to resume later, otherwise proceed to full cancellation.
- Follow the on-screen prompts to confirm your cancellation request. Lashify may ask why you're cancelling-you are not obligated to explain, but selecting a reason (such as "Too expensive" or "No longer needed") may help Lashify improve its service.
- Check your email immediately for a cancellation confirmation message from Lashify containing your cancellation date and reference number. Save this email.
Cancel via email to Lashify concierge
If you cannot access the website portal or prefer written confirmation, contact Lashify's Concierge team by email.
- Compose a new email to Lashify's customer service address (typically [email protected] or [email protected]; verify the current address on the Lashify website contact page before sending).
- Include the following details in the subject line: "Subscription Cancellation Request [Your Email Address]".
- In the email body, state the following clearly:
- Your full name and email address registered with Lashify.
- Your subscription or membership type (for example, "Monthly Gossamer subscription" or "Annual Control Kit membership").
- Your request to cancel effective immediately or on a specific date (for example, "Please cancel my subscription effective immediately" or "Please cancel my subscription on [date], the next billing date").
- A request for written confirmation of cancellation, including the cancellation date and reference number.
- Send the email and retain a copy for your records.
- Monitor your inbox for a response from Lashify Concierge within 1 to 3 business days. If you do not receive confirmation within 3 days, send a follow-up email or contact Yafee for guidance on escalation.
Cancel via phone or live chat (if available)
Lashify may offer phone or live chat support on its website during business hours.
- Visit the Lashify website and look for a "Contact Us", "Help", or "Support" link.
- Check whether phone or live chat options are available for your region (Singapore).
- If phone support is offered, call the number provided and request cancellation of your subscription. Have your account email, subscription type, and any recent order numbers ready to share.
- If you use live chat, explain clearly that you wish to cancel your subscription and ask the representative to confirm the cancellation in writing via email.
- Request a reference number and confirmation email for all phone and chat cancellations, as these interactions may not be automatically recorded on your account.
Refund timelines and payment recovery
Understanding when you'll see your money refunded is essential to managing your cash flow after cancellation.
When refunds are processed and credited
If Lashify approves a refund (either because you're within the 14-day cooling-off period or because the service was faulty), the company typically processes the refund within 5 to 10 business days. However, the time it takes for the refund to appear in your bank account or on your credit card statement depends on your financial institution, not Lashify. Credit card refunds typically appear within 3 to 5 business days after Lashify initiates the reversal; bank transfers may take 5 to 10 business days. Yafee recommends checking your bank statement or credit card portal directly rather than waiting for a separate notification from Lashify.
Cancellation does not guarantee an immediate refund
Stopping recurring charges and claiming a refund are two separate actions. When you cancel your subscription, you are stopping future charges. This does not automatically refund past charges unless you fall within the 14-day cooling-off period or the service was defective. If you believe you are entitled to a refund under consumer law, you must request it explicitly during or immediately after cancellation. Consequently, use the phrase "I wish to cancel my subscription and claim a refund under the Consumer Protection (Fair Trading) Act" in your cancellation request if you are within the cooling-off window or if the service was faulty.
Pricing and subscription tier reference
Understanding the charges associated with your Lashify subscription helps you calculate any refund owed and identify whether you're paying the correct amount.
| Subscription tier | Frequency | Typical charge (SGD) | Cancellation notes |
|---|---|---|---|
| Monthly Gossamer or Control Kit | Monthly | $45-$65 | Cancel anytime; no long-term commitment unless promotional offer applied |
| Annual membership (discounted) | One charge per year | $450-$700 | Request refund if within 14 days; otherwise, future charges stop only |
| Curated monthly box | Monthly | $50-$75 | Cancel before the next billing date to avoid next charge |
| One-time purchase (Control Kit only) | No recurring charge | $65-$95 | No cancellation needed; 14-day return right applies to faulty items |
| VIP or early-access membership | Monthly or annual | Varies | Verify cancellation terms in your sign-up email before requesting cancellation |
Prices are illustrative and may vary based on promotions, regional pricing adjustments, and product updates. Check your most recent invoice or subscription confirmation email for your exact charge amount.
Common mistakes to avoid when cancelling Lashify
Thousands of consumers make preventable errors during subscription cancellation-don't let them delay your refund or leave charges running.
Mistake 1: pausing instead of cancelling
Lashify's pause option (1 to 3 months) does not cancel your subscription; it suspends the next charge temporarily. When the pause period ends, your subscription will automatically resume and charges will restart. If you never intend to use Lashify again, select "Cancel" or "Permanent cancellation", not "Pause". Yafee strongly recommends selecting full cancellation unless you explicitly plan to resume within the specified pause window.
Mistake 2: not requesting a refund explicitly
Cancelling your subscription does not automatically trigger a refund, even if you're within the 14-day cooling-off period. You must explicitly request a refund by stating "I wish to cancel and request a refund under the Consumer Protection (Fair Trading) Act" or similar wording. If Lashify does not respond within 10 business days, escalate to CASE with a copy of your cancellation request.
Mistake 3: failing to save cancellation confirmation
Always save or screenshot the cancellation confirmation email or on-screen message from Lashify. This proof is essential if charges continue after cancellation or if you need to dispute a refund denial with your bank or CASE. Without evidence of your cancellation request and Lashify's confirmation, you have little recourse.
Mistake 4: cancelling a few days before the billing date without confirming the date
If you cancel a few days before your next billing date, the charge may still go through if Lashify's billing system processes it before your cancellation takes effect. Always confirm your next billing date before cancelling, and request cancellation effective on or before that date explicitly. If a charge posts after cancellation, contact your bank immediately to dispute it as an unauthorised recurring charge.
What happens after you cancel your Lashify subscription
The period immediately after cancellation requires attention to ensure no further charges occur and any refund is processed correctly.
Monitor your payment methods for unexpected charges
After cancellation, check your credit card or bank account statements for the next 30 days to confirm that no further Lashify charges appear. If a charge does post after your cancellation confirmation date, contact your bank immediately and dispute the transaction as an unauthorised recurring charge. Provide your cancellation confirmation email as evidence. Your bank can initiate a chargeback within a set timeframe (typically 60 to 120 days depending on your card issuer).
Request a refund if applicable and no automatic refund was issued
If 10 business days have passed since your cancellation request and no refund has appeared in your account, and you believe you are entitled to one (for example, you cancelled within 14 days of subscription start), send a follow-up email to Lashify Concierge requesting a refund explicitly. Reference your original cancellation request date and confirmation number. Allow a further 5 to 10 business days for processing. If Lashify still refuses, escalate to CASE with all documentation.
Unsubscribe from Lashify marketing emails
Cancelling your subscription does not automatically remove you from Lashify's marketing email list. Visit the unsubscribe link in any Lashify promotional email or contact Concierge to request removal from all marketing communications. This prevents unwanted reactivation temptations and keeps your inbox clear.
Escalation and disputes: what to do if Lashify refuses to cancel or refund
If Lashify ignores your cancellation request, denies a refund you're entitled to, or continues charging after cancellation, you have legal remedies available in Singapore.
Step 1: document everything and send a formal demand
Compile all correspondence with Lashify, including cancellation requests, confirmation emails, subscription terms, invoices, and bank statements showing disputed charges. Send a single, formal written demand to Lashify Concierge stating your position clearly and requesting a specific action (for example, "Cancel my subscription effective immediately and issue a refund of SGD $65 by [date] in accordance with the Consumer Protection (Fair Trading) Act").
Step 2: escalate to the consumers association of singapore (CASE)
If Lashify does not respond within 10 business days or refuses your request, lodge a complaint with CASE. You can file online at www.case.org.sg or visit their office. Yafee recommends including all documentation in your CASE complaint, including proof that you provided Lashify with a reasonable opportunity to resolve the dispute before escalation. CASE will investigate at no cost to you and can advise on further action, including mediation or escalation to the CCCS.
Step 3: file a complaint with the competition and consumer commission of singapore (CCCS)
The CCCS can accept complaints about unfair trading practices, including subscription services that continue to charge after cancellation requests or that refuse lawful refunds. File a complaint at www.cccs.gov.sg if CASE mediation does not resolve the dispute. The CCCS has enforcement power and can compel Lashify to refund you if the evidence supports your claim.
Step 4: dispute the charge with your bank
Independently of CASE or CCCS escalation, contact your bank or credit card issuer and dispute any unauthorized recurring charge as "Unauthorised recurring transaction" or "Service not cancelled as requested". Provide your cancellation confirmation email and any CASE reference number. Your bank can initiate a chargeback claim within 60 to 120 days of the disputed charge date.
Quick reference: cancellation checklist
Use this checklist to ensure you've completed every step necessary to cancel safely and recover your money.
| Action | Deadline | Completed |
|---|---|---|
| Note your subscription start date and next billing date | Before cancellation | ☐ |
| Request cancellation via website, email, or phone | Before next billing date (or immediately if within 14 days) | ☐ |
| Save cancellation confirmation email or screenshot | Immediately after cancellation | ☐ |
| Request refund explicitly if within 14 days or if faulty (optional but recommended) | Same email or follow-up within 2 days | ☐ |
| Monitor bank account for post-cancellation charges | Daily for 30 days after cancellation | ☐ |
| Follow up if no refund appears after 10 business days | 10 business days post-request | ☐ |
| Escalate to CASE if Lashify refuses or ignores (if applicable) | 10 business days after Lashify's final response | ☐ |
Why you should cancel Lashify and when you should keep it
Not every subscriber should cancel immediately; assess your situation against this comparison table to make an informed choice.
| Reason to cancel | Reason to keep |
|---|---|
| Monthly charge is unaffordable or recurring | You use lashes regularly and love the product quality |
| You've found a cheaper alternative lash brand | You have a VIP discount or loyalty rewards active |
| Lashes do not fit or are uncomfortable | You're within the first 14 days and trial period is valuable |
| You did not knowingly sign up or did not consent | Free gifts or future promotional offer codes are pending |
| You received faulty, damaged, or incorrect products | You plan occasional use and prefer lower price per unit via subscription |
How yafee can help you cancel subscriptions
Subscription management is confusing and time-consuming-especially when services span multiple countries and currencies. Yafee specializes in helping Singapore consumers cancel unwanted subscriptions, claim refunds, and escalate disputes with overseas service providers. Yafee has helped thousands of consumers navigate exactly this situation, whether with Lashify or other direct-to-consumer brands. If you're unsure about your rights, need help drafting a cancellation email, or want to escalate a dispute with Lashify, Yafee's platform and advisors are here to guide you through each step. Visit Yafee (yafee.com) today to access templates, checklists, and expert advice tailored to Singapore's consumer protection laws.
Cancellation contact details and mailing address
Although Lashify is based in the United States and does not maintain a Singapore office, you can reach the company through these channels.
Email contact
Send your cancellation request to [email protected] or [email protected] (verify the current address on lashify.com before sending). Include "Subscription Cancellation" in the subject line and your account email in the message body.
Website account management
Log in at lashify.com and navigate to your account dashboard to cancel directly via the website portal. This method is fastest and provides immediate confirmation.
Escalation contacts in singapore
If Lashify does not respond or refuses your cancellation or refund request, escalate to:
- Consumers Association of Singapore (CASE): www.case.org.sg | Email: [email protected] | Phone: +65 6100 0315
- Competition and Consumer Commission of Singapore (CCCS): www.cccs.gov.sg | Email: [email protected] | Phone: +65 6325 8355
Your bank's dispute team
Contact your credit card issuer or bank's customer service line to dispute any unauthorized recurring charges within 60 to 120 days of the charge date. Provide your cancellation confirmation email and CASE reference number (if applicable) as supporting evidence.
Cancelling a subscription should never require a legal fight-but when it does, Singapore's consumer protection framework stands behind you. By following the steps outlined in this guide and using the contact details provided, you'll stop unwanted charges, claim any refund you're entitled to, and protect yourself from future billing disputes. Yafee has helped thousands of consumers recover their money and regain control of their subscriptions; start your cancellation journey today with confidence and clarity.