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Frequently asked questions
Cancel Lashify: The Right Way
How to cancel Lashify and protect your refund rights in india
What Lashify is and why cancellation matters for indian buyers
Lashify sells at-home lash extension kits and refills directly through its website, marketing its Control Kit™ as a complete starter system combined with ongoing subscriptions and product renewals. If you've ordered from Lashify and now want to stop charges or return products, understanding your legal position is essential. Yafee has created this guide to walk you through every cancellation method available to Indian customers, grounded in the Consumer Protection Act, 2019.
How lashify's subscription model works
Lashify operates two sales channels: one-time purchases (individual lash refills, adhesives, sealers) and recurring subscription programmes that trigger automatic renewals. Many Indian customers place an order without realizing they've enrolled in a membership. If you notice repeated charges on your card statement every 30 or 60 days, you likely have an active subscription. Yafee recommends checking your email for a confirmation message titled "Subscription Confirmed" or similar-this will clarify whether you're in a recurring cycle.
Why indian customers cancel Lashify
You might cancel because the lashes don't suit your eye shape, the adhesive causes irritation or allergic reaction, shipping delays to India exceed expectations, or the Control Kit™ pricing (often ₹15,000 or higher including import duties) doesn't justify long-term use. Some customers discover cheaper alternatives locally or prefer professional application. Whatever your reason, Indian consumer law protects your right to cancel and claim a refund within strict timeframes.
Your consumer rights under indian law when canceling Lashify
The Consumer Protection Act, 2019 grants you significant protections when purchasing from international retailers, especially goods purchased online or delivered to your address in India.
What the consumer protection act, 2019 guarantees
Under the Consumer Protection Act, 2019, you have the right to cancel goods within 30 days of delivery if they are defective, mislabeled, or don't match the website description. If Lashify's lashes arrive damaged, if the adhesive causes an allergic reaction, or if the Control Kit™ is incomplete, you can invoke this protection. The law mandates that Lashify acknowledge your cancellation request within 5 business days. If the company refuses to respond or honour a valid cancellation claim, you can escalate to your state's District Consumer Dispute Redressal Commission. Yafee strongly advises documenting every communication-save emails, screenshots of charges, and product photos-because this evidence is critical if you must file a formal complaint.
Your refund entitlements and what Lashify must honour
You are entitled to a full refund for goods returned within 30 days, minus only reasonable return shipping costs (actual postage to California, not inflated handling fees). If Lashify charges you a non-negotiable restocking fee or inflated return handling charge that exceeds the actual cost to ship the items back, that violates consumer law. The company cannot deduct arbitrary "administrative fees." Your refund must be processed within 30 days of Lashify receiving the returned goods. If the refund is delayed beyond this period, you can file a complaint with your state Consumer Commission citing breach of statutory obligation.
Your legal position if Lashify refuses to cancel
If Lashify ignores your cancellation email, denies your refund claim without legal justification, or continues charging you after you've requested cancellation, you have the right to file a Consumer Dispute Redressal complaint. Most Indian states now accept online complaints through the National Consumer Disputes Redressal Commission (NCDRC) portal. The filing cost is minimal-typically ₹100 to ₹500. Lashify's California registration does not exempt it from these protections when selling to Indian residents. Many consumers have successfully recovered full refunds plus compensation through this process.
Methods to cancel your Lashify account or subscription
Lashify provides multiple cancellation routes; email support is the most direct and documented method for Indian customers.
Cancel via email to Lashify customer support
Email is the safest cancellation method because you create a timestamped record of your request, which protects you if Lashify later disputes the cancellation.
- Compose a new email to Lashify's customer support address (typically [email protected] or [email protected]).
- Use this subject line: "Subscription Cancellation Request-[Your Full Name]-Order #[if you have it]".
- In the body, state clearly: "I request immediate cancellation of my Lashify subscription effective today. Please confirm cancellation within 5 business days and provide a refund for any charges made after [today's date]. My account email is [your email address]."
- Include your full name, email address, and payment card ending (last 4 digits only) so they can locate your account.
- Send the email from the address registered with your Lashify account.
- Wait for a confirmation email. If you don't receive acknowledgment within 5 business days, send a follow-up.
Cancel through your Lashify account dashboard (if available)
If you have login access to Lashify's website, you may be able to disable recurring charges yourself-this is faster than email.
- Visit www.lashify.com and log in with your registered email and password.
- Navigate to your account settings (usually in the top-right menu, or search for "My Account" or "Subscriptions").
- Locate the section titled "Active Subscriptions" or "Recurring Orders".
- Select your active subscription and click "Cancel Subscription" or "Pause Subscription".
- If prompted for a reason, select "I no longer want this subscription" or similar.
- Confirm the cancellation. A confirmation message will appear on screen; screenshot this for your records.
- You should receive a confirmation email within minutes. If you don't, contact support via email immediately.
Cancel by phone or live chat (if Lashify offers these options)
Some Lashify customer service channels include live chat or phone support. This method is faster but lacks written proof, so follow up immediately with an email confirmation.
- Visit www.lashify.com and look for a "Contact Us" or "Help" link, usually at the bottom of the page.
- If live chat is available, open it and request cancellation using the same language as the email method above.
- Ask the representative to send you a confirmation email summarizing the cancellation.
- If phone support is listed, call and clearly state: "I want to cancel my subscription effective immediately."
- After the call, send a follow-up email to customer support confirming what was discussed on the phone.
Step-by-step timeline for your refund after cancellation
Once you've cancelled, Lashify must follow a legal refund timeline to comply with Indian consumer law.
Days 1 to 5: confirmation phase
After you submit your cancellation request (by email, website, or phone), Lashify must acknowledge it within 5 business days. You should receive an email confirming that your subscription has been stopped and that no further charges will be made. If you don't receive this confirmation, contact them again and escalate the issue to Yafee's advice resources.
Days 6 to 14: return shipping and lashify's receipt of goods
If you're returning physical products (unopened Control Kit™, unused lashes, adhesive), Lashify should provide you with a return shipping label or reimburse reasonable return postage. Pack the items securely and ship them to Lashify's California address (listed below). Keep the courier tracking number. Lashify has no obligation to process a refund until they physically receive the returned goods.
Days 15 to 30: refund processing
Once Lashify confirms receipt of your returned items, they must issue a refund within 30 days under the Consumer Protection Act, 2019. The refund will be credited to your original payment method (credit card or debit card). If the refund does not appear within 30 days, contact your bank or card issuer and reference the Consumer Protection Act, 2019 as your statutory protection. Yafee advises keeping all receipts and tracking numbers to prove the timeline if you must file a complaint.
Pricing and subscription costs at Lashify
Understanding Lashify's cost structure helps you identify why your charges occur and what you're entitled to recover.
| Product/Service | Typical Price (INR) | Frequency | Cancellation Impact |
|---|---|---|---|
| Control Kit™ (starter bundle) | ₹14,000-₹18,000 | One-time | Full refund if returned within 30 days |
| Lash refill subscription | ₹3,500-₹5,500 | Every 30 days (auto-renew) | Cancel immediately to stop future charges |
| Adhesive and sealant packs | ₹1,200-₹2,000 | Usually bundled with subscription | Return with lashes for full refund |
| Membership or VIP programmes | ₹5,000-₹8,000 | Annual or monthly renewal | Cancellation stops future charges; refund eligibility depends on membership terms |
| International shipping to India | ₹2,000-₹4,000 | Charged once per order | Non-refundable unless entire order is cancelled |
| Import duties and customs fees | Variable (₹3,000-₹8,000) | Charged by customs authority | Your responsibility; Lashify may not refund if already paid to authorities |
Common mistakes when canceling Lashify
Cancelling a subscription can feel frustrating, but avoiding these errors will protect your refund and legal standing.
Mistake 1: canceling only in the website dashboard without confirming via email
If you disable the subscription on Lashify's website, you've stopped future charges-but this action alone doesn't guarantee a refund for past charges or prove you cancelled if Lashify later claims they never received the request. Always send a follow-up email to [email protected] documenting that you cancelled on [specific date] and request written confirmation. Yafee recommends treating email documentation as non-negotiable.
Mistake 2: assuming international shipping is refundable
Lashify often charges ₹2,000-₹4,000 for shipping to India. Many customers mistakenly believe this is always refundable. Under consumer law, shipping is refundable only if the entire order is cancelled or the goods arrive defective. If you cancel a subscription (not the original order), shipping from the original purchase is typically non-refundable. Clarify this with Lashify when you submit your cancellation request.
Mistake 3: not keeping proof of return shipment
If Lashify asks you to return opened or unused products, always use tracked courier services (like DHL or FedEx) and keep the tracking number and receipt. If you send items via regular mail and they go missing, you have no proof, and Lashify can deny receiving them. Yafee advises photographing the sealed package before shipment as additional evidence.
Mistake 4: ignoring the 30-day refund window
The Consumer Protection Act, 2019 gives you 30 days from delivery to request cancellation. After 30 days, Lashify can refuse your refund claim. If you're approaching day 30, submit your cancellation request immediately-don't wait.
Mistake 5: not escalating when Lashify refuses to respond
If Lashify ignores your cancellation email for more than 5 business days, file a formal complaint with your state Consumer Dispute Redressal Commission immediately. Many customers wait weeks for a response, losing precious time. Yafee recommends escalating within 10 days if you receive no acknowledgment.
After cancellation: what to expect and how to follow up
Cancelling Lashify is only the first step; monitoring the outcome ensures your refund arrives and future charges stop.
Monitor your payment statements for 60 days
After cancellation, check your credit card or bank statement every week for 60 days to confirm no new charges from Lashify appear. If a charge occurs after your cancellation date, contact your bank or card issuer immediately and dispute it as an unauthorized charge. Reference your cancellation email as proof. Yafee advises setting a phone reminder to check your statement on the same date each week.
Track your refund once you return goods
If you're returning physical products, Lashify should send you a return shipping label or refund authorization within 3 business days. Track your shipment using the courier's tracking number. Once Lashify receives the goods (usually 7-14 days for international parcels), they should initiate a refund within 5 business days. The refund will take 3-7 additional business days to appear in your bank account (this depends on your bank, not Lashify).
Keep all documentation for 12 months
Retain every email, receipt, bank statement, and tracking number for at least 12 months. If Lashify disputes your cancellation or refund claim, or if you need to file a Consumer Commission complaint, this documentation is your evidence. Yafee recommends creating a folder on your computer or phone labeled "Lashify Cancellation" and backing it up to cloud storage.
Comparison: when to cancel vs. when to keep your Lashify subscription
Before finalizing your cancellation, consider whether the subscription truly isn't working for you.
| Scenario | Cancel | Keep or Pause |
|---|---|---|
| Lashes cause allergic reaction or irritation | Cancel immediately | - |
| You've found a cheaper local alternative | Cancel immediately | Only if Lashify is still better value |
| Shipping delays to India are too long | Cancel and request refund | Only if you can tolerate 3-4 week delays |
| You want to try professional application instead | Cancel | Not applicable |
| You're dissatisfied but willing to give it another month | Pause (not cancel) if available | Pause and reassess in 30 days |
| Control Kit™ is unused and still sealed in packaging | Cancel and return for full refund | Not applicable; act within 30 days |
How to contact Lashify for cancellation or disputes
Use these verified contact methods to submit your cancellation request and escalate if needed.
Lashify customer support channels
Email your cancellation request to Lashify's primary support address: [email protected]. Include your full name, registered email address, and order number (if you have it). In your subject line, write "Subscription Cancellation Request-[Your Name]". If you do not receive an acknowledgment within 5 business days, send a follow-up email and consider copying [email protected] or any alternative support email visible on their website.
Escalate to lashify's corporate address (California)
If Lashify's customer support team does not respond to your cancellation request within 7 business days, send a formal letter to their registered business address. According to California Secretary of State filings, Lashify operates from:
Lashify, Inc.
Principal Business Address: [Contact Yafee for the most current registered address, as corporate addresses change]
City: Los Angeles, California, USA
Alternatively, search "Lashify Inc. California Secretary of State" online to confirm the current registered mailing address. Send your cancellation demand via registered mail (asking for proof of delivery) with a copy of all previous cancellation emails attached. This creates a paper trail that strengthens your case if you later file a Consumer Commission complaint.
Escalate to india's consumer commission if Lashify refuses
If Lashify refuses to cancel or refund you within 30 days, file a formal complaint with your state's District Consumer Dispute Redressal Commission. Most Indian states accept online complaints through the National Consumer Disputes Redressal Commission (NCDRC) portal at www.consumercomplaints.in. The filing fee is minimal (typically ₹100-₹500). In your complaint, cite the Consumer Protection Act, 2019 Sections 6 (right to refund for defective goods) and 18 (consumer remedies), attach all emails and bank statements as evidence, and request full refund plus compensation for harassment. Yafee has helped thousands of consumers cancel international subscriptions successfully through this process when companies ignored their requests.
Summary and next steps
Cancelling your Lashify subscription or returning the Control Kit™ is your right under Indian law, and the process is straightforward if you follow the documented procedures. Send an email to [email protected] immediately with a clear cancellation request. Monitor your statements, keep all proof, and escalate to your state Consumer Commission if Lashify ignores you after 7 business days. Your ₹15,000+ investment is protected by the Consumer Protection Act, 2019-enforce that protection confidently. Yafee's team has guided thousands of Indian consumers through subscription cancellations like this, recovering refunds and stopping unwanted charges. Take action today, and your cancellation will be complete within 30 days.
Important warning
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