Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Carousell, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Carousell in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Carousell
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Carousell subscription with zero hassle
1
Fill in the form
Give us your details and those of your Carousell subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Carousell. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Carousell refuses your cancellation.
Frequently asked questions
Cancel Carousell: The Right Way to Protect Your Rights
How to cancel your Carousell account and secure your consumer rights in singapore
Understanding Carousell and when cancellation makes sense
Carousell is a peer-to-peer marketplace where Singaporean buyers and sellers exchange new and secondhand items directly. Unlike traditional retailers, Carousell functions as a platform facilitator rather than a merchant, meaning you transact with individual users rather than a company that guarantees every transaction. This distinction fundamentally shapes your cancellation rights and recovery options.
Your reasons for cancelling may include a change of mind, a failed meet-up, a seller who disappeared, or discovering an item does not match its description. Understanding Carousell's cancellation mechanisms and the consumer protections that apply under Singapore law empowers you to recover funds or resolve disputes promptly. Yafee specialises in helping consumers like you navigate platform cancellations, and we know precisely where friction arises and how to resolve it efficiently.
Cancellation as a buyer
As a buyer, your ability to cancel depends on whether you have already committed to a purchase. Once you make an offer that the seller accepts, or once you arrange a meet-up or payment, cancelling becomes harder. Carousell does not offer automatic change-of-mind refunds. Instead, you depend on seller cooperation or Carousell's Buyer Protection program if the transaction goes wrong.
Cancellation as a seller
Sellers retain more flexibility to cancel a deal before confirming delivery or a meet-up, provided you act quickly and notify the buyer immediately. The critical challenge is processing refunds correctly and documenting every step to prevent later disputes or complaints.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you from unfair or misleading conduct by traders. However, because Carousell operates as a marketplace rather than a retailer, traditional statutory return rights do not automatically apply to peer-to-peer sales on the platform.
If a seller misrepresents an item, fails to deliver, or engages in unfair practices, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or lodge a report with the Competition and Consumer Commission (CCCS). Carousell's terms of service must comply with the law; any clause attempting to waive your consumer rights is unenforceable. Yafee advises all users to retain this legal safeguard when transacting on marketplace platforms.
The distinction between peer-to-peer and merchant sales
When you purchase from an individual seller on Carousell, you do not benefit from the same implied warranty of merchantable quality that applies to retail purchases. This is why Buyer Protection disputes and seller ratings become your primary safety mechanism. The law recognises this distinction and adjusts your remedies accordingly.
Your right to escalate disputes with Carousell
If Carousell's platform fails to resolve a dispute fairly, or if a seller breaches the service agreement, you can lodge a formal complaint with CASE (the Consumers Association of Singapore). Keep all chat records, payment confirmations, and timestamps as evidence. Yafee recommends documenting the entire transaction history before initiating any escalation to ensure you present the strongest case.
Carousell pricing and paid plans
Carousell offers optional paid features for both buyers and sellers; understanding these plans helps you know what you pay for and what happens to those fees when you cancel.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Carousell Plus (monthly) | S$1.99 | Monthly | Ad-free browsing, 30 saved searches, 500 Carousell Coins, priority support |
| CarouBiz Starter | S$9.99 | Monthly | 20 listings, seller tools, analytics, promotional credits |
| CarouBiz Pro | S$19.99 | Monthly | 100 listings, advanced seller dashboard, shop page, higher coin allowance |
| CarouBiz Premium | S$49.99 | Monthly | Unlimited listings, priority support, custom shop branding, maximum promotional reach |
| Verified Seller Badge | S$4.99 | Monthly | Seller verification, increased buyer trust, featured visibility |
Should you cancel your Carousell subscription?
Cancel your paid plan if you no longer use the platform's premium features, if you are reducing your selling activity, or if the cost no longer justifies your usage. Do not cancel if you rely on Carousell Coins for regular purchases or if you operate a small business using CarouBiz features. Evaluate your selling volume and buyer engagement before making this decision.
How to cancel your Carousell paid plan
Cancelling your Carousell subscription requires specific steps depending on whether you subscribed via the mobile app or the website. Follow this procedure to cancel without losing your account data or active listings.
Step 1: identify which subscription you hold
Log in to your Carousell account and navigate to your account settings. Check whether you subscribed to Carousell Plus, a CarouBiz plan, or the Verified Seller Badge. Note the exact plan name and your billing date; this information prevents cancellation errors. Yafee emphasises that identifying the correct plan avoids accidentally cancelling features you still need.
Step 2: access subscription management on the mobile app
- Open the Carousell app on your iOS or Android device.
- Tap your profile icon (bottom-right corner of the screen).
- Select "Settings" and then scroll to "Subscription" or "Billing".
- Locate your active subscription and tap "Manage Subscription" or "View Details".
- Select "Cancel subscription" or "Turn off auto-renewal".
- Confirm the cancellation when the app prompts you to do so.
The app will display a confirmation message and provide a cancellation date. Your subscription will remain active until the end of your current billing period; it does not terminate immediately.
Step 3: access subscription management via the website
- Visit carousell.sg or carousell.com and log in to your account.
- Click on your profile icon or initials (top-right corner) and select "Account Settings".
- Navigate to "Billing" or "Subscriptions".
- Locate the subscription you wish to cancel and click "Manage" or "Edit".
- Select "Cancel subscription" or "End auto-renewal".
- Follow the on-screen confirmation steps to complete the cancellation.
Carousell will send you an email confirmation within one hour. Save this email for your records.
Step 4: verify cancellation and check your billing history
Return to your subscription settings 24 hours after cancellation and confirm that your subscription no longer appears as "Active". Check your email for a cancellation confirmation from Carousell. Review your billing history to ensure no charge appears for the following billing cycle. If a charge does appear after cancellation, contact Carousell's support team immediately with your cancellation confirmation email and request a refund.
Understanding your refund and billing timeline
Your refund eligibility depends on when you cancel within your billing cycle and whether you have used premium features during the current period.
Refund eligibility and timing
Carousell does not offer refunds for partial billing periods if you cancel mid-cycle. Once you pay for a monthly subscription, that payment covers the full month, even if you cancel after one week. Consequently, cancelling early in your billing cycle results in you losing unused premium access. You avoid this loss by cancelling immediately before your renewal date.
If you cancel your subscription and are then charged again in error, you have the right to request a refund within 30 days of that erroneous charge. Contact Carousell's support team with your cancellation confirmation and the duplicate charge receipt. Yafee recommends keeping records of all communications for your protection.
Processing time for refunds
If Carousell approves your refund request, the funds will return to your original payment method within 5 to 10 business days. If you paid via credit card, your bank may take an additional 1 to 3 business days to process the reversal. If you paid via PayPal, the refund appears in your PayPal wallet within 24 hours, and you can transfer it to your bank account from there.
Common mistakes to avoid when cancelling
Cancelling your Carousell subscription is straightforward, but several errors can delay refunds or leave you confused about your account status. Recognise and avoid these pitfalls to protect your interests.
Mistake 1: confusing account deletion with subscription cancellation
Cancelling your paid subscription does not delete your Carousell account or your listings. Your account remains active, and all your reviews, ratings, and transaction history stay on the platform. If you wish to delete your account entirely, you must complete a separate deletion request. Yafee warns that account deletion is permanent and cannot be reversed, so ensure you download any data you need before proceeding.
Mistake 2: failing to cancel before the renewal date
If you cancel one day after your subscription renews, you must wait until the end of the new billing cycle to stop charges. For example, if your subscription renews on the 15th of each month and you cancel on the 16th, you have already paid for another full month. Avoid this by setting a phone reminder three days before your renewal date.
Mistake 3: not checking your payment method
Ensure that the payment method linked to your Carousell account is current and active. If your card expires or you close the account, Carousell may still attempt to charge you at renewal. If that charge fails, your subscription may be suspended, but you remain liable for any outstanding balance. Update your payment details immediately if your card is expiring soon.
Mistake 4: ignoring support tickets and escalation options
If Carousell does not process your cancellation or refund within the stated timeframe, do not assume the issue will resolve itself. Open a support ticket on the Carousell platform and include your cancellation confirmation date, order numbers, and details of any erroneous charges. If Carousell does not respond within 7 days, escalate your complaint to CASE (Consumers Association of Singapore) or the CCCS (Competition and Consumer Commission). Yafee advises consumers to always escalate unresolved billing disputes to the relevant authority rather than accepting unfair outcomes.
After cancellation: protecting yourself going forward
Cancelling your Carousell subscription is complete, but your responsibilities as a buyer or seller do not end. Take these steps to protect yourself and resolve any outstanding transactions.
Managing active listings after cancellation
If you cancel a CarouBiz subscription, your active listings remain on the platform until you manually remove them. You can still communicate with interested buyers and complete sales. However, you lose access to premium seller tools such as analytics and bulk posting. Review your active listings and pause or delete those you no longer wish to sell. Complete all agreed transactions before your premium features expire to avoid disputes.
Settling outstanding transactions
If you are a buyer with active transactions, complete payment and meet-ups as arranged. Cancelling your subscription does not affect your ability to receive or pay for items. If you are a seller with pending sales, honour your agreements and ship items on time. Disputes filed after cancellation will still be investigated by Carousell, and your subscription status does not alter the outcome.
Monitoring your account for unauthorized activity
After cancellation, log in to your Carousell account every two weeks to check for unauthorized activity or listings. If someone gains access to your account and posts items without your permission, report this to Carousell's security team immediately. Change your password and enable two-factor authentication if the platform offers this feature.
Carousell cancellation address and formal complaint procedures
If Carousell fails to honour your cancellation request or refuses to process a refund, you have the right to submit a formal complaint. Use this address for official cancellation correspondence or formal escalations.
Official registered address for Carousell (Singapore)
Carousell Pte Ltd, 79 Ayer Rajah Crescent, #03-01, Singapore 139967.
Send formal cancellation requests or complaint letters via registered mail to this address. Include your account details, the date you submitted your cancellation request, screenshots of your subscription settings, and any error messages or billing discrepancies. Allow 14 days for a written response.
Escalating complaints to consumer protection authorities
If Carousell does not respond to your formal complaint within 14 days, or if the company refuses your cancellation or refund request, lodge a complaint with the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices and mediates disputes between consumers and traders. You can file a complaint online at case.org.sg or by calling 6100 0315. Provide CASE with all documentation, including your cancellation request, Carousell's responses, and evidence of any charges after cancellation.
In addition, you may report Carousell to the Competition and Consumer Commission (CCCS) if the company engages in unfair or deceptive conduct. The CCCS enforces the Consumer Protection (Fair Trading) Act and can initiate investigations. Yafee emphasises that both CASE and the CCCS are free resources available to all consumers, and using them protects your rights and encourages fair trading practices across Singapore's digital economy.
Key cancellation checklist
| Task | Deadline | Evidence to keep |
|---|---|---|
| Identify your subscription plan and billing date | Before cancelling | Screenshot of subscription settings |
| Log in to Carousell and access subscription settings | Same day | Email confirmation of login |
| Click "Cancel subscription" and confirm the request | Same day | Screenshot of cancellation confirmation |
| Check email for Carousell's cancellation confirmation | Within 24 hours | Cancellation confirmation email |
| Verify no charge appears at next renewal date | By renewal date + 2 days | Bank or credit card statement |
| Request refund if charged in error | Within 30 days of erroneous charge | Duplicate charge receipt and cancellation confirmation |
Summary and next steps
Cancelling your Carousell paid subscription is a straightforward process when you follow the correct steps and understand your rights. Log in via the app or website, navigate to your subscription settings, and click "Cancel subscription". Your membership remains active until the end of your current billing period. You do not receive a refund for unused days within the current month unless you can prove an erroneous charge.
Under Singapore's Consumer Protection (Fair Trading) Act, you retain the right to dispute any unfair billing practices or misleading terms. If Carousell refuses to honour your cancellation or processes an unauthorized charge, escalate your complaint to CASE (Consumers Association of Singapore) or the CCCS. Both organisations operate free mediation and investigation services to protect consumer interests.
Yafee has helped thousands of consumers navigate platform cancellations, subscription disputes, and billing errors across Singapore's digital marketplace. Whether you are cancelling a personal subscription or disputing a seller's conduct, our guides and resources ensure you understand your legal position and take the right steps to protect your money. Visit yafee.com today to access more detailed guides on consumer rights, contract cancellation, and dispute resolution, and bookmark our site for future reference whenever you need clarity on your consumer protections.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Carousell?
Join over 30,000 users who already trust us.