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Frequently asked questions
Cancel Waveg: Step-by-Step Guide
How to cancel Waveg and protect your digital business card data
Why you might cancel Waveg and what to consider first
Waveg is a mobile application that converts your contact details into a digital business card, complete with branded QR code features and customisable shareable profiles. If you have subscribed to Wave PRO-the paid tier at S$12.98 monthly or S$119.98 annually-you gain access to premium profile customisation, QR code branding, and removal of app-generated watermarks. These features arrive via in-app purchases on the Apple App Store.
Many users in Singapore find the free tier adequate for basic card sharing. Others discover they no longer require premium features, have found a competitor service, or simply wish to reduce recurring subscription charges. Before you proceed with cancellation, Yafee recommends pausing to evaluate whether you might downgrade to the free tier instead, since Waveg retains your contact data under the free plan.
Common reasons users cancel Waveg
You may cancel because you share your digital card infrequently, prefer a different professional networking platform such as LinkedIn, or want to eliminate monthly charges. Some users realise the premium customisation does not align with their business needs. Others migrate to native contacts applications or competing digital business card solutions. Understanding your specific reason clarifies whether full cancellation suits you or a tier downgrade would better serve your needs.
When downgrading to free might make sense
If you occasionally share your digital card but do not require branded QR codes or custom colours, the free tier preserves your card and QR functionality without monthly cost. You retain full access to basic sharing features and can reactivate your paid subscription later if circumstances change. Downgrading eliminates recurring charges while protecting your established digital card ecosystem.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your rights when you purchase digital services and subscriptions.
Key protections that apply to your Waveg subscription
The Consumer Protection (Fair Trading) Act protects you from misleading advertising, unfair contract terms, and unsafe service delivery. Your subscription agreement with Waveg must disclose all material terms, including renewal dates, billing amounts, and cancellation procedures. If Waveg charged you unexpectedly, misrepresented features, or employed deceptive cancellation barriers, you possess legal grounds to dispute the charge.
Your legal position: You have the right to transparent billing information, straightforward cancellation procedures without hidden penalties, and data recovery before account deletion. If Waveg refuses to honour these rights, escalate your dispute to the Consumers Association of Singapore (CASE), Singapore's official consumer watchdog. CASE provides free mediation and can initiate formal complaints against businesses that breach consumer law.
Your data protection and refund entitlements
Singapore's Personal Data Protection Act (PDPA) requires Waveg to handle your business card data securely and grant you access before deletion. Before you cancel, Yafee advises requesting your data export from Waveg support-most reputable apps provide this feature-so you retain your contact details, customisation settings, and QR code designs.
Refund eligibility depends on your purchase method. If you bought Wave PRO through the Apple App Store, Apple's refund policy governs your claim: you may request a full refund within 14 days of purchase, though exceptions apply if you have made heavy use of premium features. If you paid Waveg directly, contact their support team first; if they refuse without legitimate reason, file a formal complaint with CASE or report the dispute to your bank for chargeback review.
Waveg pricing plans and what you are paying for
Understanding your current subscription level and cost informs your cancellation decision.
Waveg subscription tiers and monthly costs
| Plan | Monthly cost | Annual cost | Key features |
|---|---|---|---|
| Free tier | Free | Free | Basic digital card, standard QR code, limited customisation |
| Wave PRO (Monthly) (most flexible) | S$12.98 | S$155.76 if billed monthly | Branded QR codes, custom profile colours, remove app branding, advanced customisation |
| Wave PRO (Annual) | - | S$119.98 | Same as Monthly tier, saves S$35.78 per year |
If you subscribed to the annual plan and wish to cancel before 12 months elapse, you may forfeit remaining credit unless Apple's refund policy permits an exception. Yafee recommends checking your exact purchase date before initiating cancellation, as timing directly affects refund eligibility and the amount you recover.
How to cancel Waveg step by step
Your cancellation method depends on whether you subscribed through the Apple App Store or a direct payment method within the app itself. Both pathways are straightforward when you follow the correct sequence.
Cancel Waveg via the apple app store (quickest route)
Apple processes subscription cancellations directly through your App Store account, which typically delivers faster confirmation and clearer refund tracking than in-app cancellation.
- Open the Apple App Store on your iPhone, iPad, or Mac
- If using a Mac, launch the App Store application from your Applications folder
- On iPhone or iPad, tap the App Store icon on your home screen
- Tap your profile icon in the top right corner
- On Mac, click your name or profile picture in the top right
- Select "Subscriptions" from the menu that appears
- You will see all active subscriptions tied to your Apple ID
- Locate "Waveg" or "Wave PRO" in your subscriptions list
- If you have multiple subscriptions, scroll down to find it
- Tap on the Waveg subscription to open its details page
- Review the renewal date and current billing amount
- Tap "Cancel Subscription" or "Edit" and then select "Cancel"
- Apple displays your remaining subscription period (you retain access until the renewal date)
- Confirm the cancellation when prompted
- Apple may offer a retention discount; decline if you wish to proceed with cancellation
- Check your email for Apple's cancellation confirmation
- This confirmation serves as proof of cancellation; save it
Cancel Waveg directly within the app (alternative method)
If you prefer to cancel directly through Waveg's internal interface, or if you subscribed via a payment method other than the Apple App Store, follow this procedure.
- Open the Waveg app on your device
- Ensure you are logged into the account linked to your Wave PRO subscription
- Navigate to your account settings or profile section
- This is typically found in the app's bottom menu or in a "Settings" icon
- Locate the "Subscriptions" or "Billing" section
- Some apps label this as "Account" or "Plans"
- Find your active Wave PRO subscription in the list
- Note the renewal date before you proceed
- Select "Cancel Subscription" or "Manage Subscription"
- Read Waveg's cancellation terms to understand what happens to your data
- Confirm the cancellation and select "Yes, cancel my subscription"
- Waveg will display a confirmation message
- Request a data export before your account closes
- Yafee advises contacting Waveg support ([email protected] or via in-app chat) to ensure your business card data and customisation settings are exported and sent to your email
- Save all confirmation emails and data files to your computer
- This protects you if disputes arise later
Contact Waveg support if cancellation fails
If the in-app cancellation button does not function or Waveg refuses to process your request, escalate immediately to their support team.
- Open the Waveg app and navigate to "Help" or "Support"
- Most apps display a contact form or live chat option
- Send a cancellation request email
- State: "I request immediate cancellation of my Wave PRO subscription effective today. Please confirm receipt and provide a refund assessment."
- Include your account email, subscription start date, and current billing amount
- Request written confirmation of cancellation and any refund eligibility
- Waveg must respond within 7 business days under consumer protection standards
- If Waveg ignores your request or denies cancellation without cause, file a complaint with CASE
- Provide CASE with your cancellation request emails, billing statements, and Waveg's responses
- CASE will investigate and mediate on your behalf at no cost
Refunds and billing corrections after cancellation
Your refund eligibility and timeline depend on your purchase method and how long you have held the subscription.
Refund timelines for apple app store purchases
Apple processes refund requests within 5 to 10 business days. You qualify for a full refund if you request it within 14 days of purchase, provided you have not made substantial use of premium features. If you are beyond the 14-day window but believe the service failed to meet its advertised specifications, you may still request a refund by contacting Apple Support directly and explaining your reason.
Yafee advises saving all evidence: screenshots of the app's Feature list at purchase, screenshots of any bugs or missing features, and your cancellation confirmation from Apple. This documentation strengthens a refund appeal if Apple's initial decision denies your request.
Refunds for direct in-app payments
If you purchased Wave PRO directly through Waveg (not via the Apple App Store), you must request a refund from Waveg support first. Include your subscription start date, renewal date, and exact amount paid. Request a pro-rata refund: if you paid S$119.98 for an annual subscription and cancel after 3 months, you are entitled to a refund for the remaining 9 months (approximately S$89.99).
If Waveg refuses or does not respond within 10 business days, lodge a chargeback dispute with your bank or card issuer. Provide your bank with the cancellation request emails, billing statements, and Waveg's refusal to refund. Your bank will investigate and may reverse the charge if Waveg cannot justify retaining payment for an unused service.
Disputed charges and escalation to CASE
If Waveg charged you after you cancelled, or if unauthorised charges appear on your statement, report this to CASE immediately. Provide proof of cancellation (Apple confirmation, in-app cancellation screenshot, or cancellation request emails) and your billing statement showing the disputed charge. CASE will file a formal complaint and pursue restitution on your behalf without charging you a fee.
What happens to your data after cancellation
Protecting your business card information requires proactive steps before your account closes.
Export your Waveg data before deletion
Waveg retains your contact information, customisation settings, and QR code designs for a limited period after cancellation. Before you lose access, request a full data export from Waveg support. Provide your account email and request that Waveg send you a file (typically JSON or CSV format) containing all contact fields, colour settings, and QR code generation parameters.
This export allows you to import your digital card into a competitor service or store your data indefinitely. Yafee recommends requesting this export at the same time you initiate cancellation so you do not risk losing access to customisation work you have invested time in.
Account closure and data retention
Once your subscription expires and you cancel, Waveg typically retains your account data for 30 to 90 days (check Waveg's privacy policy for exact retention timelines). After this grace period, your account and all associated data are permanently deleted. Any QR codes you created become inactive and no longer redirect to your business card.
If you downgrade to the free tier instead of cancelling, Waveg preserves your card indefinitely and continues to serve your QR codes even after your paid features expire. The free tier lacks branded QR codes and custom colours, but your core business card remains functional and accessible to contacts who already scanned your code.
Common mistakes to avoid when cancelling Waveg
Cancellation is straightforward when you sidestep these frequent errors that can delay your exit or cost you unexpected charges.
Mistake 1: deleting the app without cancelling the subscription
Removing the Waveg app from your device does not cancel your subscription. Apple or Waveg continues to charge you monthly until you formally cancel through your subscription settings. Your payment method keeps processing charges even though you no longer see the app on your phone.
Always cancel your subscription first, then delete the app. Verify cancellation by checking your Apple ID subscriptions (for App Store purchases) or your email for a Waveg cancellation confirmation before removing anything.
Mistake 2: missing the annual renewal date
If you hold an annual Wave PRO subscription (S$119.98 per year), your renewal date is critical. If you cancel one day after renewal, you have paid the full annual fee with no refund eligibility. Calendar your renewal date and initiate cancellation at least 5 days before it arrives. This timing guarantees you avoid unwanted charges and preserve any pro-rata refund claim.
Mistake 3: not documenting the cancellation
Always save confirmation emails, screenshots of your cancellation request, and Apple's cancellation receipt. If Waveg or your bank later questions whether you cancelled, this documentation proves your request was submitted and processed. Without evidence, disputing a charge becomes significantly harder.
Mistake 4: ignoring billing after cancellation
Monitor your bank statement for 2 to 3 billing cycles after cancellation to confirm that charges have stopped. If a charge appears after your cancellation confirmation, contact Waveg immediately and escalate to CASE if necessary. Prompt action improves your chances of a swift refund.
Comparison: should you cancel or downgrade Waveg
Before you finalise cancellation, evaluate whether downgrading to the free tier better aligns with your needs.
| Factor | Cancel completely | Downgrade to free tier |
|---|---|---|
| Cost | S$0 (eliminates all charges) | S$0 (same cost, retain access) |
| Your business card survives | No (deleted after 30-90 days) | Yes (indefinite, fully functional) (best option) |
| QR codes remain active | No (become inactive) | Yes (standard design only) |
| Premium customisation | N/A | Lost (revert to basic colours) |
| Reactivate later | Must recreate your card from scratch | Upgrade instantly to Wave PRO again |
| Data export required | Yes, before deletion | No (data persists in free tier) |
For most users, downgrading to free preserves your digital card investment while eliminating monthly cost. You retain full sharing functionality and can reactivate premium features anytime. Full cancellation suits only those who have entirely switched to competing platforms or no longer require a digital business card at all.
After cancellation: what you should do next
Once Waveg confirms your cancellation, take these final steps to protect yourself and ensure a clean exit.
Verify the cancellation in writing
Within 2 business days of cancellation, check your email for Apple's confirmation (if you cancelled via the App Store) or Waveg's cancellation receipt. If no confirmation arrives, contact support again and request written proof. This confirmation is your evidence if billing disputes arise later.
Monitor your next billing cycle
When your subscription's renewal date arrives, confirm that no charge posts to your account. If a charge appears despite cancellation, contact your bank immediately and provide your cancellation confirmation. Request a chargeback if Waveg refuses to refund the unauthorized charge.
File a complaint if Waveg violates your cancellation
If Waveg continues to charge you after you cancelled, or if they misrepresent the cancellation process, lodge a formal complaint with CASE. Yafee makes this simple: visit the CASE website (cas.org.sg), complete the online form, and upload your cancellation confirmation and billing evidence. CASE will contact Waveg, investigate your complaint, and pursue restitution at no cost to you.
Update your professional networking presence
If you cancelled Waveg entirely, ensure your business card information is updated in your primary professional platforms: LinkedIn, company website, email signature, and any industry directories you maintain. This transition maintains continuity with your professional contacts.
Your path to cancelling Waveg is clear and protected
Cancelling Waveg involves straightforward steps anchored in consumer protection law. Whether you cancel via the Apple App Store (the fastest route) or directly through the app, you retain legal rights to transparent billing, timely refunds, and data recovery under Singapore's Consumer Protection (Fair Trading) Act.
Document every step-cancellation requests, confirmations, and billing statements-because this evidence protects you if disputes arise. If Waveg refuses to honour your cancellation or continues charging after you cancel, escalate to the Consumers Association of Singapore (CASE) without hesitation. CASE investigates at no cost and has authority to pursue refunds and penalties on your behalf.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by providing transparent, legally-grounded cancellation guidance. Visit Yafee.com today to access step-by-step cancellation guides for hundreds of services, each anchored in local consumer law and tested with real user feedback. Your cancellation rights are strong-understand them, document your cancellation, and reclaim control of your subscriptions with Yafee's support.
CASE complaint address
Consumers Association of Singapore (CASE)
101 Cecil Street
Singapore 069534
Phone: +65 6100 0315
Website: cas.org.sg
Online complaint form: cas.org.sg/Complaint
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