Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vegalash, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vegalash in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vegalash
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vegalash subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vegalash subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vegalash. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vegalash refuses your cancellation.
Frequently asked questions
Cancel Vegalash: The Right Way
How to cancel your Vegalash subscription and avoid future charges in singapore
What is Vegalash and why cancellation matters
Vegalash is a plant-based lash growth serum marketed to enhance eyelash length and thickness through regular application. The product is sold by Vegamour, an international beauty brand with a strong customer base in Singapore. Many users commit to recurring monthly subscriptions to maintain consistent results, but subscription charges can accumulate quickly if the product fails to deliver on its promises or if your priorities shift.
If you have decided that Vegalash is not right for you, Yafee is here to guide you through the precise steps needed to cancel your subscription and stop unwanted recurring charges. Understanding your legal position and cancellation options upfront protects your wallet and restores control over your spending.
How Vegalash subscriptions work
Vegalash operates on an automatic renewal model. You subscribe to receive regular shipments at a set price, typically billed monthly to your payment method. Once you enroll, the company will continue charging you unless you actively cancel the subscription before your next billing cycle. In Singapore, this recurring billing model is common for overseas e-commerce, and your obligation to stop charges rests entirely on your proactive cancellation action.
Why you should cancel immediately if you decide to stop
Subscription services do not pause automatically. If you are unhappy with results, experience an allergic reaction, or simply want to redirect your budget, you must initiate cancellation yourself. Delaying this step can result in multiple unwanted charges. Each additional billing cycle locks in another month of fees, so prompt action is essential to minimise financial loss.
Your consumer rights in singapore when buying from overseas
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) is your primary statutory protection when purchasing from international sellers like Vegamour, though it does not grant an automatic blanket cancellation right for distance purchases.
What the consumer protection (Fair trading) act guarantees you
The CPFTA protects you against unfair trading practices, including misrepresentation and misleading advertising. If Vegamour claims that Vegalash produces clinically proven results within a specific timeframe but you find this claim unsubstantiated, you have grounds for complaint. Similarly, if the company fails to deliver your order or charges you after you have legitimately cancelled your subscription, the CPFTA empowers you to seek remedies.
Under the CPFTA, you can file a complaint with the Consumers Association of Singapore (CASE), which provides free mediation and advocacy services. If mediation fails and the company refuses to honour a justified refund or cancellation, you retain the right to pursue civil litigation in the District Court or Civil Court, depending on the claim amount.
No automatic cooling-off period for overseas purchases
Unlike some European jurisdictions, Singapore does not impose a mandatory 14-day "cooling-off" period for distance purchases from overseas sellers. This means you cannot automatically cancel and demand a refund simply because you changed your mind. Instead, your cancellation and refund rights depend entirely on the seller's stated policy and whether the company's conduct breaches the CPFTA.
Vegamour typically offers a 30-day refund policy for unopened products, but this is voluntary goodwill, not a statutory entitlement. However, if the company refuses to honour its own published refund policy, you can escalate to CASE and argue breach of contract or breach of the CPFTA's unconscionable conduct provisions.
Your legal position
You have a legal right to cancel any subscription at any time, provided you follow the company's cancellation process correctly. The CPFTA guarantees that once you have submitted a valid cancellation request through the proper channel, the company must honour it and cease all future charges. If Vegamour continues to bill you after a legitimate cancellation, they are in breach of contract and potentially breach of the CPFTA. Document all cancellation confirmations and contact CASE immediately if charges continue.
How to cancel your Vegalash subscription step-by-step
Your cancellation method depends on where you originally purchased your Vegalash subscription. Identify the correct platform and follow the precise steps to ensure your cancellation is processed and recorded.
Step 1: cancel directly through the vegamour website
If you subscribed to Vegalash through vegamour.com, you can cancel your subscription by accessing your account portal and navigating to your subscription settings.
- Visit vegamour.com in your web browser.
- Click on Account or Log In in the top navigation menu.
- Enter your registered email address and password to access your account dashboard.
- Locate My Subscriptions or Manage Subscriptions in your account menu.
- Find the Vegalash subscription you wish to cancel.
- If you have multiple subscriptions, ensure you select the correct product and billing cycle.
- Click Cancel Subscription or Pause Subscription (select cancel if you do not intend to resume).
- Confirm your cancellation when prompted. You may be offered a discount or incentive to remain subscribed; decline if you are certain you want to cancel.
- You will receive an on-screen confirmation and a confirmation email. Screenshot or print this confirmation for your records.
- Verify the confirmation email within 24 hours. If you do not receive it, contact Vegamour customer support with your account details and request written confirmation of cancellation.
Step 2: cancel via amazon, shopee, or third-party e-commerce platforms
If you subscribed to Vegalash through a third-party platform such as Amazon, Shopee, or Lazada (where Vegamour may have a vendor account), you must cancel through that platform's subscription management system, not directly through Vegamour.
- Log into your Amazon, Shopee, or Lazada account using your email and password.
- Navigate to Your Account, Subscriptions, or Orders & Purchases.
- Find the active Vegalash subscription in your subscription list.
- Check the renewal date to confirm you are cancelling before the next billing cycle.
- Select Manage Subscription or Edit Subscription.
- Click Cancel Subscription and select a reason for cancellation if prompted.
- Confirm the cancellation and wait for a confirmation email from the platform (not necessarily from Vegamour).
- Log back into your account within 24 hours and verify that the subscription status now shows Cancelled rather than Active or Upcoming Renewal.
Step 3: contact vegamour customer support directly if self-service cancellation fails
If you are unable to locate your subscription settings or the self-service cancellation button does not work, contact Vegamour's customer support team directly.
- Gather your account information: registered email address, order number, and subscription start date.
- Visit vegamour.com and look for a Contact Us, Help, or Customer Service link, typically in the footer.
- Select your preferred contact method: email, live chat, or phone. Email is recommended because it creates a written record.
- Write a clear, polite message stating: "I request immediate cancellation of my Vegalash subscription. My account email is [your email]. Please confirm cancellation in writing."
- Include your account details and the date by which you want the cancellation to take effect (ideally immediately).
- Send your request and retain the support ticket number or email confirmation.
- If Vegamour does not respond within 48 hours, follow up with a second message referencing your first request.
- Once you receive cancellation confirmation, reply to that email asking for written confirmation of the cancellation date and confirmation that no further charges will be applied.
Timeline and when your cancellation takes effect
Understanding the exact timing of your cancellation prevents unexpected charges after you believe you have cancelled.
Immediate versus next-cycle cancellations
Most subscription services distinguish between two cancellation scenarios. If your next billing date is more than 48 hours away, your cancellation typically takes effect immediately and you are not charged for the next cycle. If your billing date is within 48 hours, the company may process your current renewal before honouring your cancellation, meaning you will be charged one final time. Vegamour's specific timing depends on their terms of service; request clarification in your cancellation request if the timing is unclear.
Confirming your cancellation date
After you receive cancellation confirmation, check your email for a specific cancellation date. This is the date from which you will no longer incur charges. Note this date and set a calendar reminder 5 days after the cancellation date to log back into your account and verify that your subscription status shows Cancelled. This verification step protects you against system errors or miscommunications.
Refunds and what you can recover after cancellation
Cancelling your subscription stops future charges, but recovering money for products already shipped or billed requires understanding the difference between subscription cancellation and product refunds.
Charges already processed before cancellation
If you are charged for a shipment just before you cancel your subscription, that charge is typically non-refundable unless you meet Vegamour's refund eligibility criteria. Vegamour generally offers a 30-day refund window for unopened, unused products in original condition. If your Vegalash serum arrives and you have not opened it, you can request a refund by submitting a refund claim within 30 days of delivery.
To initiate a product refund, contact Vegamour with your order number and a photo of the unopened product. Vegamour will provide a return shipping label. Once they receive and inspect the returned product, they will process a refund to your original payment method. This refund process is separate from subscription cancellation and may take 7-14 days to complete.
Refund policies and your rights under the CPFTA
Vegamour's 30-day refund policy is voluntary and appears in their terms of service. However, if the product is defective, damaged, or genuinely does not match the product description, you may have stronger grounds for a refund under the CPFTA, which protects you against "goods not being of acceptable quality." If you receive a damaged serum or a product that leaks or deteriorates in transit, photograph the damage and contact Vegamour immediately requesting a refund or replacement. If they refuse, escalate to CASE for mediation.
Common mistakes to avoid when cancelling Vegalash
Cancellation is straightforward if you follow the correct process, but several common pitfalls can derail your cancellation and lead to unwanted charges.
Mistake 1: assuming deletion of your account cancels your subscription
Deleting your Vegamour account does not automatically cancel your subscription. The subscription and account are separate systems. You must explicitly cancel your subscription through the subscription management portal before or separately from account deletion. Many users delete their account thinking this will stop charges, only to discover a surprise bill weeks later because the subscription remained active under a deleted account.
Mistake 2: relying on email or message requests without confirmation
If you email Vegamour requesting cancellation but do not receive a written confirmation, you have no proof that your request was processed. Always wait for a confirmation email or support ticket that explicitly states your subscription is cancelled and includes a cancellation date. If you receive only a generic reply without specific cancellation confirmation, send a follow-up message requesting explicit written confirmation of the cancellation date.
Mistake 3: not verifying cancellation before the next billing cycle
After you receive cancellation confirmation, do not assume the matter is closed. Log back into your account 2-3 days before your next scheduled billing date and confirm that your subscription status has changed from Active to Cancelled. If it still shows as active, contact support immediately. This verification step takes 2 minutes and can save you from an unexpected charge.
Mistake 4: cancelling through customer support but not following up in writing
If you cancel via live chat or phone, ask the support representative to send you a confirmation email at the end of the conversation. Verbal cancellations are difficult to prove if a dispute arises later. Written confirmation is your legal protection.
What happens after you cancel your Vegalash subscription
Cancellation is complete, but several follow-up steps ensure your financial safety and give you clarity on what to expect next.
Verify your subscription status
Within 24 hours of cancellation, check your account to confirm your subscription no longer appears in your active subscriptions list. If it still shows, take a screenshot and contact support again with this evidence.
Monitor your payment method for unexpected charges
After cancellation, review your credit card or bank statements for 2-3 months to ensure no further Vegalash charges appear. If an unexpected charge occurs after you have cancelled, this is a breach of contract and potentially a breach of the CPFTA. Contact Vegamour immediately with your cancellation confirmation and request an immediate refund. If they refuse, file a chargeback dispute with your bank (if paying by credit or debit card) or contact CASE for escalation.
Request your cancellation records from vegamour
Email Vegamour asking them to send you a formal written record of your cancellation for your personal files. Include the cancellation date, your account email, and your subscription order number. This document becomes important evidence if any disputes arise later.
Pricing and subscription cost breakdown
Understanding what you are paying helps you evaluate whether cancelling is the right decision and how much you stand to save.
| Plan type | Price per bottle | Billing frequency | Annual cost (if continued) | Cancellation impact |
|---|---|---|---|---|
| Monthly subscription (recommended) | SGD $45-55 | Every 30 days | SGD $540-660 | Stop immediately; save full annual cost |
| One-time purchase | SGD $50-60 | One-off | N/A | No cancellation needed; pay once |
| Quarterly subscription | SGD $130-150 | Every 90 days | SGD $520-600 | Stops at next quarterly date |
| 6-month bundle | SGD $240-280 | Every 180 days | N/A (6-month commitment) | Cancellation after 6 months only |
If you are on a monthly subscription and cancel immediately, you save SGD $540-660 annually compared to continuing. Even if you have already paid for one more month before cancellation takes effect, halting the subscription still eliminates the other 11 months of charges. Yafee recommends calculating your savings by multiplying your monthly cost by the number of months remaining in your subscription year to quantify your financial recovery.
When to keep your Vegalash subscription versus when to cancel
Determining whether to cancel requires honest assessment of your results and your financial priorities.
Reasons to keep your Vegalash subscription
You should continue your subscription if you have noticed visible lash growth within 6-8 weeks of consistent use, you are satisfied with the product quality, and the cost aligns with your beauty budget. Lash serums require sustained use to show results; stopping prematurely often means abandoning progress just as it becomes visible. If you are within the first month and results are simply not yet apparent, continuing for at least 8 weeks gives the product a fair chance.
Reasons to cancel your Vegalash subscription
Cancel if you have used the product for 8 or more weeks with no visible improvement in lash length or thickness. Cancel if the product causes irritation, redness, or allergic reactions to your eyelid. Cancel if you are experiencing financial hardship and need to redirect that money to essential expenses. Cancel if you have switched to an alternative lash serum that you prefer. Cancel if the subscription renewal keeps surprising you with unexpected charges. Most importantly, cancel if you are simply not happy with your purchase; life is too short for products that do not serve you.
| Factor | Keep subscription | Cancel subscription |
|---|---|---|
| Visible results after 8 weeks | Yes, continue | No improvement; cancel |
| Allergic reaction or irritation | N/A | Yes, cancel immediately |
| Financial situation | Budget allows | Can't afford; cancel now |
| Time since purchase | Less than 6 weeks | More than 10 weeks with no results |
| Product quality | Consistent, no leaks | Damaged, leaking, or faulty |
Escalation: what to do if vegamour refuses to cancel
If Vegamour ignores your cancellation request or continues billing you after you have submitted a cancellation request, you have legal remedies available through Singapore's consumer protection framework.
Step 1: document all communication
Save every email, chat transcript, and support ticket related to your cancellation request. Screenshot your account status showing the active subscription. Retain copies of your bank or credit card statements showing the charges. This documentation is essential evidence if you escalate your complaint.
Step 2: send a formal cancellation demand letter
If informal requests have failed, send Vegamour a formal letter via email stating: "I formally request cancellation of my Vegalash subscription, account [your email], effective immediately. You have 48 hours to provide written confirmation of cancellation and to cease all charges. Failure to comply will result in escalation to the Consumers Association of Singapore and pursuit of refund claims through dispute resolution."
Step 3: file a complaint with the consumers association of singapore (CASE)
If Vegamour does not respond within 5 business days, file a formal complaint with CASE. CASE provides free mediation and can pressure Vegamour to honour your cancellation. You can file a complaint online at case.org.sg or by visiting their office. Include all documentation of your cancellation attempts and any unauthorized charges.
Step 4: dispute the charges with your bank
If you paid by credit or debit card, contact your bank and file a chargeback dispute for any charges that occurred after your cancellation request. Provide your bank with your cancellation confirmation and evidence that Vegamour continued to bill you despite your cancellation. Most banks will reverse fraudulent or unauthorized charges within 5-10 business days pending investigation.
How yafee can help you navigate your cancellation
Yafee specializes in guiding consumers through subscription cancellations across international platforms. Our team understands Singapore's consumer protection laws and can help you draft cancellation requests, compile documentation, and escalate disputes if Vegamour refuses to comply. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear legal guidance and procedural checklists.
Whether you are cancelling your first subscription or navigating a complex dispute, Yafee offers step-by-step support tailored to your situation. Visit yafee.com to access our full library of cancellation guides, template cancellation letters, and escalation resources. Yafee's approach combines legal expertise with consumer-friendly language so you understand both your rights and your options.
Key takeaway checklist before you cancel
Use this checklist to ensure your Vegalash cancellation is processed correctly and your cancellation is legally protected.
- Identify the correct platform where you subscribed (vegamour.com, Amazon, Shopee, or other).
- Log into your account and confirm your subscription is still active and the next billing date.
- Follow the platform-specific cancellation steps listed above (Step 1, 2, or 3).
- Capture a screenshot or download your cancellation confirmation before closing the page.
- Wait for and save the confirmation email within 24 hours.
- Log back into your account 2-3 days before your next billing date to verify cancellation status has changed to "Cancelled".
- Monitor your credit card or bank statement for 2-3 months for unexpected charges.
- If charges continue, gather all documentation and contact CASE at case.org.sg for escalation.
Summary and next steps
Cancelling your Vegalash subscription is a straightforward process when you follow the correct platform-specific steps and document your cancellation confirmation. Singapore's Consumer Protection (Fair Trading) Act protects you against unfair practices and gives you legal grounds to dispute unauthorized charges if Vegamour refuses to honour your cancellation. Cancel through your account portal, request written confirmation, verify cancellation before your next billing cycle, and escalate to CASE if the company fails to comply.
Your financial control matters. If Vegalash is not delivering results or strains your budget, you have both the legal right and the practical tools to stop charges immediately. Yafee is committed to empowering Singapore consumers with clear, actionable cancellation guidance grounded in consumer law. Visit yafee.com today to access our full suite of subscription cancellation guides, escalation templates, and consumer protection resources. Yafee has helped thousands of consumers regain control of their subscriptions and budgets-let us help you cancel with confidence.
Vegamour Singapore contact address: For mailing correspondence related to your cancellation, address any formal letters to Vegamour's registered business address. Check vegamour.com's "Contact Us" page for their current Singapore office address or registered agent address. Email cancellation requests to their customer support email listed on their website. Keep copies of all correspondence for your records.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Vegalash?
Join over 30,000 users who already trust us.