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Frequently asked questions
Cancel Vecteezy: The Right Way
How to cancel your Vecteezy subscription and reclaim unspent credits in singapore
What Vecteezy is and why you might cancel
Vecteezy is a digital asset marketplace operated by Eezy Inc. that sells vectors, stock photos, videos, and graphics for creative professionals and hobbyists. The platform operates on a freemium model-you can download complimentary assets, or you can purchase a recurring subscription or one-time credit bundles to unlock premium content.
You may have subscribed for a specific project that no longer requires premium assets, or you may have discovered that Vecteezy's catalogue does not align with your creative needs. Others sign up for a free trial and forget to cancel before the paid billing cycle begins. Whatever your circumstance, Yafee is here to guide you through the cancellation process with legal clarity and confidence.
How Vecteezy charges your account
Vecteezy operates across three separate billing channels: the main Vecteezy website, Apple's App Store, and Google Play Store. Your payment method and cancellation route depend entirely on which platform you used when you subscribed. Each channel enforces its own cancellation rules, and this fragmentation is where confusion frequently occurs.
Monthly subscriptions renew automatically unless you disable auto-renewal. Annual subscriptions commit you for a longer term and often carry stricter refund restrictions. One-time credit purchases function differently and may be refundable if unused within a specific window. Understanding which billing method you chose is your first critical step toward cancelling cleanly.
Why cancelling promptly protects your finances
Automatic renewal clauses mean your payment method will be charged again unless you actively cancel before your next billing date. Under Singapore's Consumer Protection (Fair Trading) Act, traders must disclose renewal terms clearly and obtain affirmative consent. If you cancel after your grace period expires, you may forfeit your refund entitlement.
Yafee helps consumers navigate these timelines so you understand exactly when you must act to preserve your refund rights. Let's examine your legal position first, then walk through the cancellation steps specific to your Vecteezy billing method.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you statutory rights when you purchase digital services like Vecteezy subscriptions.
What the consumer protection (Fair trading) act guarantees
The Consumer Protection (Fair Trading) Act requires traders to display cancellation terms clearly and prominently before you commit to a subscription. The Act prohibits unfair contract terms that heavily disadvantage you as the consumer. If Vecteezy has misrepresented the auto-renewal terms or made cancellation unnecessarily difficult, you have grounds to escalate a complaint.
If Vecteezy charges you after you have submitted a valid cancellation request, or refuses a refund you are entitled to under Singapore law, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates unfair trading practices and can compel traders to refund charges made in breach of the Act. Yafee recommends documenting every step of your cancellation process-screenshots of confirmation emails, account settings, and transaction records-so you have evidence if a dispute arises.
Your legal position: refund entitlements and deadlines
Vecteezy advertises a 30-day money-back guarantee for monthly web subscriptions, conditional on making five or fewer Pro downloads. This voluntary guarantee is consumer-friendly, but it has boundaries. Annual subscriptions are typically non-refundable according to Vecteezy's stated terms, though Singapore's Consumer Protection (Fair Trading) Act may override unfair terms if you can demonstrate the restriction is unreasonably prejudicial to you.
The critical deadline is the date on which the refund window expires-typically 30 days from your subscription purchase date, not from cancellation. If you cancel after this window closes, you will have difficulty recovering funds unless you can prove Vecteezy breached a material term. Always screenshot Vecteezy's current refund policy before you cancel, as policies can shift without warning. Yafee advises treating this documentation as your legal insurance.
How to cancel your Vecteezy web subscription
If you subscribed via the main Vecteezy website (vecteezy.com), you control the entire cancellation process directly through your account dashboard without involving app store operators.
Step 1: sign in to your Vecteezy account
Navigate to vecteezy.com and enter your email address and password in the login form. If you have forgotten your password, select "Forgot Password" and follow the email recovery link to reset it.
Step 2: access your account subscription settings
Once logged in, locate your profile menu in the top-right corner of the page (this is typically represented by a circular avatar icon or your initials). Select "Account Settings" or "Profile Settings" from the dropdown menu.
Within Account Settings, look for a section labeled "Subscription," "Billing," "Plans," or "Membership." The exact wording varies, but it will always reference your active plan.
Step 3: locate and select the cancellation option
In your Subscription section, you will see your current plan (for example, "Pro Monthly" or "Premium Annual") along with your renewal date. Look for a button labeled "Cancel Subscription," "Turn Off Auto-Renewal," "Pause Subscription," or "Manage Plan." Select this button.
Step 4: confirm your cancellation and note your reference number
Vecteezy will present a confirmation screen explaining the consequences of cancellation. Read this information carefully. Vecteezy will ask you to confirm that you wish to proceed. Select "Confirm Cancellation" or "Yes, Cancel."
Vecteezy should then display a confirmation message with a reference number and cancellation date. Take a screenshot of this screen immediately. This reference number is your proof of cancellation if Vecteezy later charges you by error or if you need to escalate a dispute to CASE.
Step 5: verify cancellation via your email inbox
Within 5 to 10 minutes, you should receive a cancellation confirmation email from Vecteezy. This email will restate your cancellation date and your final billing date. If you do not receive this email within 15 minutes, log back into your account and verify that the subscription section now displays "No Active Subscription" or "Free Plan." If your subscription still appears active, contact Vecteezy's support team immediately (see the contact section at the end of this guide).
How to cancel your Vecteezy subscription via apple app store
If you subscribed to Vecteezy through the Apple App Store on iPhone or iPad, you must cancel through Apple's subscription management system, not through the Vecteezy app itself.
Step 1: access apple's subscription settings on your device
On your iPhone or iPad, open the Settings app and navigate to your name (shown at the top of the Settings menu). Select "Subscriptions" from the list of options.
Step 2: find and select your Vecteezy subscription
In the Subscriptions menu, you will see a list of all active app subscriptions. Locate "Vecteezy" in this list and tap it.
Step 3: initiate cancellation
The Vecteezy subscription details screen will appear, showing your plan name, renewal date, and price. Look for a button labeled "Cancel Subscription" at the bottom of the screen. Tap this button.
Step 4: confirm your cancellation
Apple will ask you to confirm that you wish to cancel. Select "Confirm" or "Yes." Apple will immediately cease auto-renewal and will display a message confirming the cancellation date.
Step 5: screenshot your confirmation for future reference
Take a screenshot of the confirmation screen showing that Vecteezy's subscription is now marked as "Expired" or "Cancelled" with a final billing date. Apple will also send you a confirmation email to the address associated with your Apple ID. Retain both the screenshot and the email as evidence of cancellation.
How to cancel your Vecteezy subscription via google play store
If you subscribed to Vecteezy through the Google Play Store on an Android device, cancellation occurs through Google's subscription management interface.
Step 1: open google play and navigate to subscriptions
On your Android device, open the Google Play Store app. Tap the profile icon in the top-right corner and select "Payments and Subscriptions" from the menu.
Step 2: select subscriptions
From the Payments and Subscriptions menu, select "Subscriptions." You will see a list of all active subscriptions linked to your Google account.
Step 3: locate and select Vecteezy
Find "Vecteezy" in your list of subscriptions and tap it to open the subscription details screen.
Step 4: cancel the subscription
Tap the "Cancel Subscription" button. Google Play will present a final screen asking you to confirm cancellation and may display retention offers (such as a discount to keep the subscription). You can ignore these offers and select "Cancel Subscription" again to confirm.
Step 5: retain your cancellation confirmation
Google will confirm that your Vecteezy subscription has been cancelled and will display the date on which cancellation becomes effective (typically the end of your current billing period). Take a screenshot of this confirmation. Google will also send a confirmation email to your Google account email address.
Refund eligibility and recovery timelines
Your refund entitlement depends on your subscription type, the date you cancel relative to your purchase date, and which billing platform you used.
Web subscription refunds
Vecteezy's published policy grants a 30-day money-back guarantee for monthly web subscriptions provided you have downloaded five or fewer Pro assets. If you cancel within 30 days of purchase and meet the download threshold, you may submit a refund request. Contact Vecteezy's support team with your account email address, subscription purchase date, and number of downloads. Vecteezy typically processes refunds within 5 to 10 business days to your original payment method.
Annual web subscriptions are explicitly non-refundable according to Vecteezy's terms. However, if you can demonstrate that Vecteezy's auto-renewal consent was unclear or that the annual plan was presented as mandatory when a monthly alternative existed, you may have grounds to challenge this restriction under Singapore's Consumer Protection (Fair Trading) Act. Escalate to CASE if Vecteezy refuses to refund a disputed annual charge.
App store and google play refunds
Subscriptions purchased through Apple App Store or Google Play are refunded according to Apple's and Google's policies, not Vecteezy's stated 30-day guarantee. Apple typically allows refunds within 14 days of purchase if you request them through Apple directly (not through Vecteezy). Google Play refunds are available within 48 hours of purchase for subscriptions.
If you cancel your subscription through Apple or Google but do not receive a refund notification within the stated timeframe, contact Apple Support or Google Play Support directly. Provide your subscription reference number and the date you cancelled. Yafee advises that these third-party refund timelines are separate from Vecteezy's control, so pursuing the refund through the app store is often faster than contacting Vecteezy directly.
Refund checklist and next steps
If your cancellation occurred within the refund window:
- Send a formal refund request to Vecteezy support with your account email, purchase date, and subscription plan name.
- Attach screenshots of your account settings showing cancellation confirmation and your transaction receipt.
- Request a refund to your original payment method and ask for a reference number for tracking.
- Expect a response within 48 to 72 business hours during Singapore business hours (Singapore Standard Time, UTC+8).
- If Vecteezy declines your refund or does not respond within 5 business days, escalate your complaint to CASE with all supporting documentation.
What happens after you cancel your Vecteezy subscription
Your cancellation is not complete until you verify that your account has reverted to the free tier and that you receive a confirmation email. Confusion about post-cancellation access is common, so read the following carefully.
Your access rights after cancellation
Upon cancellation, you immediately lose the ability to download Pro and Premium assets. You retain the ability to download free assets from Vecteezy's catalogue indefinitely. Any credits you have purchased (but not used) remain in your account for 12 months and can be spent on future one-time purchases if you choose to reactivate.
If you reactivate a subscription before your final billing date, you will be charged again unless you actively cancel a second time. To avoid this, do not click "Reactivate" or "Renew" on your account page if you intend to remain unsubscribed.
Monitoring your account for erroneous charges
After cancellation, monitor your credit card or bank statement for the next two billing cycles (typically 30 to 60 days). If you see a charge from Vecteezy or Eezy Inc. after your confirmed cancellation date, this is an erroneous charge. Contact your bank immediately to dispute the charge and request a reversal. Simultaneously, email Vecteezy's support team with your cancellation confirmation reference number and the erroneous transaction ID, requesting an immediate credit.
Under the Consumer Protection (Fair Trading) Act, Vecteezy is liable for charges made after a valid cancellation request. Document the erroneous charge and your communication with Vecteezy, as this evidence will support a complaint to CASE if the trader refuses to reverse the charge voluntarily.
Common cancellation mistakes and how to avoid them
Cancellation missteps are more common than you might expect, but each one is avoidable with the right preparation. Here are the pitfalls Yafee sees most frequently.
Mistake 1: confusing pausing with cancelling
Vecteezy may offer a "Pause Subscription" option alongside "Cancel Subscription." Pausing temporarily halts your subscription but preserves auto-renewal for a future date. If you intend to end your subscription permanently, select "Cancel," not "Pause."
Mistake 2: cancelling through the app instead of the account dashboard
If you subscribed through Apple App Store or Google Play, opening the Vecteezy app and searching for a cancellation button within the app will not work. You must cancel through Apple Settings or Google Play settings respectively. This is a structural difference enforced by app store operators, not by Vecteezy.
Mistake 3: failing to screenshot your confirmation
Cancellation confirmation screens disappear once you navigate away from them. If you do not screenshot the confirmation, you will have no proof of the exact cancellation date if a dispute arises. Screenshot immediately after confirmation, then retrieve and store the confirmation email.
Mistake 4: missing the refund window deadline
Vecteezy's 30-day money-back guarantee runs from your purchase date, not from your cancellation date. If you cancel on day 31, you are outside the refund window. Mark your purchase date in your calendar and set a reminder for day 25, giving you five days to cancel and request a refund within the eligible period.
Mistake 5: not following up if you do not receive a confirmation email
Cancellation confirmation emails sometimes arrive in spam or promotions folders. If you do not receive one within 15 minutes, log in to Vecteezy and verify your account status directly. If your subscription still shows as active, cancel again and take another screenshot. If you cancel multiple times and the subscription remains active, contact Vecteezy support with evidence of your cancellation attempts.
Pricing tiers and refund comparison
Understanding your plan type directly affects your refund eligibility. The following table summarizes Vecteezy's published subscription options and refund policies as of this guide's publication date.
| Plan type | Monthly cost (SGD) | Annual cost (SGD) | Refund window | Pro downloads per month | Refund eligibility |
|---|---|---|---|---|---|
| Free | Free | Free | N/A | 5 | N/A |
| Pro Monthly | SGD 13-18 (varies by region) | N/A | 30 days | Unlimited | Yes (if ≤5 downloads) |
| Pro Annual | N/A | SGD 120-160 (varies by region) | 30 days | Unlimited | Non-refundable per terms (consumer law may override) |
| Premium Monthly | SGD 22-27 | N/A | 30 days | Unlimited + video | Yes (if ≤5 downloads) |
| Premium Annual | N/A | SGD 210-280 | 30 days | Unlimited + video | Non-refundable per terms (consumer law may override) |
| One-time credits | Varies (SGD 5-100+) | N/A | 14 days (if unused) | N/A | Yes (if unused) |
The table above reflects publicly listed pricing and refund terms. Prices and terms may shift based on regional promotions, currency fluctuations, or policy updates by Eezy Inc. Always verify current terms directly on Vecteezy's website before cancelling, as this guide cannot account for real-time changes.
When to escalate your complaint to singapore's consumer authority
If Vecteezy refuses to cancel your subscription, denies a refund you believe you are entitled to, or continues to charge you after cancellation, you have formal avenues to seek redress.
Grounds for escalation to CASE
The Consumers Association of Singapore (CASE) investigates complaints of unfair trading practices under the Consumer Protection (Fair Trading) Act. You can escalate a complaint to CASE if:
- Vecteezy's cancellation process is unclear or hidden within the account settings in a way that violates the Act's transparency requirements.
- Vecteezy charged you after you submitted a valid cancellation request and refuses to reverse the charge.
- Vecteezy's auto-renewal terms were not disclosed clearly before you committed to the subscription.
- Vecteezy refuses to honor a 30-day refund window despite your cancellation occurring within that window and meeting all stated conditions.
- Vecteezy's refund policy contains terms so one-sided that they breach the unfair contract terms provisions of the Consumer Protection (Fair Trading) Act.
How to file a complaint with CASE
Visit CASE's website at www.case.org.sg and select "Lodge a Complaint." Provide your full account details, email address, and mobile number. Attach screenshots of your account settings, cancellation confirmation, transaction receipts, and copies of all emails exchanged with Vecteezy. Describe the issue chronologically, citing which aspect of the Consumer Protection (Fair Trading) Act you believe has been breached.
CASE will review your complaint within 5 to 10 business days and contact you with next steps. If CASE determines that Vecteezy has violated the Act, CASE can mediate on your behalf and compel the trader to refund your charges. Yafee recommends keeping all documentation organized by date so that CASE can quickly assess the strength of your claim.
Vecteezy contact details and escalation address
Vecteezy is operated by Eezy Inc., a United States-based company. Singapore does not have a local office registered in your country. To contact Vecteezy's support team, use the following channels:
- Support email: [email protected] (expect a response within 48 to 72 hours during US business hours, which may be outside Singapore business hours).
- In-app support: Within the Vecteezy app on web or mobile, select "Help" or "Contact Us" to initiate a live chat or submit a support ticket.
- Company address (US headquarters only): Eezy Inc., 548 Market Street #69321, San Francisco, CA 94104, United States. This address is provided for formal legal notices; Yafee does not recommend sending physical mail as a first escalation step.
If Vecteezy does not resolve your complaint within 5 business days, escalate to CASE. Provide CASE with copies of all correspondence with Vecteezy, including the date each email was sent and Vecteezy's response (or lack thereof).
Why yafee helps you cancel with confidence
Vecteezy's multi-platform subscription structure means cancellation varies depending on where you subscribed-but the legal framework protecting you remains constant. Singapore's Consumer Protection (Fair Trading) Act mandates transparency, fair refund terms, and clear cancellation paths. If Vecteezy falls short, CASE stands ready to intervene on your behalf.
Yafee has helped thousands of consumers cancel digital subscriptions while recovering money they were entitled to refund. By following the platform-specific steps in this guide, documenting your cancellation, and understanding your statutory rights under Singapore law, you move from confusion to clarity. Yafee ensures you keep your money and keep it clean.
Start your cancellation today. Retrieve your account credentials, locate the correct cancellation method for your billing platform, and take screenshots of every confirmation screen. If Vecteezy resists, Yafee's framework-grounded in the Consumer Protection (Fair Trading) Act and CASE's enforcement powers-gives you the leverage to win your refund. Yafee is your legal companion every step of the way.