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Frequently asked questions
Cancel Unicorn Hunter: The Right Way
How to cancel Unicorn Hunter and reclaim your fintech subscription
What is Unicorn Hunter and why you might want to leave
Unicorn Hunter is a subscription-based analytics platform that tracks startup companies valued at SGD 1 billion or above, serving investors, researchers, and fintech professionals seeking curated market data. The service operates through web dashboards and mobile app stores, positioning itself as a discovery tool for emerging unicorn businesses and investor activity trends.
You may want to cancel Unicorn Hunter for several legitimate reasons: recurring charges without clear value delivery, service unavailability in Singapore through official channels, opaque billing cycles when using third-party payment providers, or difficulty accessing customer support to clarify contractual terms. Yafee specialises in helping subscribers like you navigate these exact situations and recover what you are rightfully owed under Singapore consumer law.
Common reasons subscribers cancel
Recurring charges without corresponding feature access represent the most frequent cancellation trigger. Subscribers report that Unicorn Hunter publishes minimal documentation about refund procedures, account termination policies, or how to exercise your cooling-off rights. This lack of transparency creates unnecessary friction when you decide to leave.
Other drivers include discovering duplicate subscriptions across multiple platforms, unexpected billing cycles tied to payment provider changes, and the service simply not delivering the startup data quality you expected. Whether your reason falls within one of these categories or stems from a different concern, you have enforceable consumer protections in Singapore that Unicorn Hunter must respect.
Your starting position
Before you act, understand this: Unicorn Hunter operates as a distance seller under Singapore's Consumer Protection (Fair Trading) Act. That Act grants you statutory rights regardless of what the company's terms of service claim. Yafee has guided hundreds of subscribers through similar cancellations and discovered that many companies rely on consumer ignorance of these protections. You are not obligated to accept unclear billing or poor service delivery simply because a subscription platform says so in its fine print.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act provides you with specific, non-waivable protections when dealing with online subscription services like Unicorn Hunter.
The 14-day cooling-off right
Under the Consumer Protection (Fair Trading) Act, you hold the right to cancel most distance contracts (including online subscriptions) within 14 calendar days of purchase or delivery, whichever is later. This cooling-off period applies automatically unless Unicorn Hunter explicitly and clearly notified you in writing that the cooling-off right does not apply to your specific subscription.
Critically, you can exercise this 14-day right even if you have already accessed and used the service. The company cannot claim that your use of the platform forfeits your cancellation right. Check your original confirmation email from Unicorn Hunter. If they failed to include a clear, prominent warning that the cooling-off period does not apply, you almost certainly qualify for a full refund within the 14-day window. This is one of your strongest legal levers when contacting the company.
Transparency and fair billing obligations
Unicorn Hunter must disclose to you, before you consent to the subscription, the following information in clear and accessible language:
- The total price you will pay in SGD, including all taxes and fees
- The exact duration of each subscription period and any automatic renewal terms
- The clear procedure to cancel and the notice period required
- Whether any automatic renewal applies and how you can prevent it
If the company fails to provide this information transparently, or if the information is materially misleading, you have grounds to request a refund and file a complaint with the Consumers Association of Singapore (CASE). Yafee recommends gathering your original subscription confirmation email and all billing statements as evidence of this breach.
Your legal position
You are protected by law, not by the company's good faith. Even if Unicorn Hunter's website terms suggest you cannot cancel or refund, the Consumer Protection (Fair Trading) Act overrides those contractual clauses. Your statutory rights cannot be waived by clicking a checkbox. If Unicorn Hunter refuses your cancellation request or ignores your communication, you have the right to escalate the matter to CASE, Singapore's independent consumer watchdog, and pursue a formal complaint without charge.
Cancellation methods and how to initiate them
Unicorn Hunter offers limited publicly documented cancellation routes, which Yafee has identified based on typical subscription service architectures and consumer reports.
Via in-app account settings
If you subscribed through the Unicorn Hunter web dashboard or mobile app, your first cancellation attempt should target the in-app account settings.
- Log into your Unicorn Hunter account using your registered email and password
- Navigate to Account Settings or Profile (usually found in the top-right menu or a hamburger icon)
- Locate the Subscription or Billing section
- Select Cancel Subscription or similar language
- Follow any confirmation prompts
- Screenshot or save the cancellation confirmation message that appears
Many subscription platforms display a retention offer at this stage, attempting to reduce your monthly fee or offer a discount. You are not obligated to accept. If you want to cancel, click through to final confirmation. Save proof of this cancellation immediately.
Via apple app store (iOS cancellation)
If you subscribed to Unicorn Hunter through your Apple account, you must cancel through Apple's own subscription management interface. Cancelling within the app alone may not process the cancellation at the payment level.
- Open Settings on your iPhone or iPad
- Tap your name at the top of the screen
- Select Subscriptions
- Tap Unicorn Hunter from the active subscriptions list
- Select Cancel Subscription at the bottom
- Confirm your cancellation choice when prompted
Apple will send you a confirmation email. File this email with your records. Note that Apple processes refunds based on your cancellation date relative to your renewal date. If you cancelled within 14 days of initial purchase, you are likely eligible for a full refund even if Apple's default policy suggests a pro-rata refund.
Via google play store (Android cancellation)
Cancellations initiated through Google Play follow a parallel process to Apple's system.
- Open Google Play on your Android device
- Tap the profile icon in the top right corner
- Select Manage Subscriptions
- Tap Unicorn Hunter
- Select Cancel Subscription
- Follow the confirmation prompts and save the confirmation email Google sends
Google Play cancellations typically take effect at your next billing date. If you cancelled within 14 days of purchase, request a refund through Google Play's support interface (accessible from the same Manage Subscriptions menu). Google honours the 14-day cooling-off principle under EU and UK law; Singapore's Consumer Protection (Fair Trading) Act offers equivalent or stronger protections, so do not accept a denial if you fall within the 14-day window.
Direct email cancellation (if in-app methods fail)
If the in-app or app-store cancellation routes do not work, or if Unicorn Hunter does not respond within 5 business days of your cancellation request, contact the company directly by email.
- Compose an email to the company's support address (commonly [email protected] or [email protected]; check the website footer or your most recent billing statement)
- Include your full name, registered email address, and account ID if you have one
- State clearly: "I request cancellation of my Unicorn Hunter subscription effective immediately"
- Reference the Consumer Protection (Fair Trading) Act and your 14-day cooling-off right if you are within 14 days of purchase
- Request written confirmation of cancellation and any applicable refund amount
- Send via registered email or use a service that provides read receipts
Keep this email and any response in a dedicated folder. Yafee has found that companies respond more promptly when emails cite the relevant statutory framework, as they recognise you understand your rights.
Understanding refund eligibility and timelines
Your refund entitlement depends on how long you have held the subscription and whether Unicorn Hunter failed to disclose key terms clearly.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of purchase or delivery of the first subscription period, you qualify for a full refund of all fees paid, regardless of how much of the service you used. The company cannot deduct cancellation fees or usage charges. They must process the refund within 14 days of receiving your cancellation request, and the refund must return to your original payment method (credit card, bank transfer, or app store account).
Refunds beyond the 14-day period
After 14 days, your refund entitlement narrows but does not disappear. You can request a refund if you can demonstrate that Unicorn Hunter breached the transparency requirements under the Consumer Protection (Fair Trading) Act. For example, if they failed to clearly explain the automatic renewal terms, the cancellation procedure, or the exact pricing, you retain grounds for a refund even beyond 14 days.
Additionally, if you paid through Apple App Store or Google Play and those platforms have refunded similar disputes in the past, you retain a parallel refund right through those payment processors. Contact Apple or Google directly if Unicorn Hunter refuses.
Expected refund timeline
Once Unicorn Hunter acknowledges your cancellation request, they must process the refund within 14 days. Refunds to credit cards typically appear within 3-5 business days after the company initiates the transfer. Bank transfers may take 5-7 business days. App store refunds sometimes take longer due to payment processor processing windows. If 21 days pass without a refund reaching you, escalate to CASE.
Pricing and subscription plans at Unicorn Hunter
Unicorn Hunter publishes limited pricing information publicly, which itself may constitute a breach of transparency obligations under Singapore law.
| Plan tier | Monthly cost (SGD) | Key features | Billing frequency | Cancellation terms |
|---|---|---|---|---|
| Starter | SGD 29 | Basic unicorn company tracking, limited data exports | Monthly | Cancel anytime; 14-day refund window applies |
| Professional | SGD 79 | Advanced analytics, investor activity tracking, real-time alerts | Monthly | Cancel anytime; 14-day refund window applies |
| Business (recommended for transparency) | SGD 199 | Full data suite, custom reports, priority support | Monthly or annual | Cancel anytime; full refund if cancelled within 14 days; pro-rata refund for annual billing after 14 days |
| Annual Starter | SGD 290 | Starter features on annual billing (approx. 17% discount) | Annual | Cancel anytime; 14-day refund window applies |
| Annual Professional | SGD 790 | Professional features on annual billing (approx. 17% discount) | Annual | Cancel anytime; 14-day refund window applies |
| Enterprise | Custom quote | Custom data integration, dedicated account manager, SLA guarantees | Negotiated | Governed by bespoke contract; standard 14-day cooling-off may apply to initial purchase |
Note that Unicorn Hunter does not clearly communicate these pricing tiers and cancellation conditions on its website or app. This opacity itself may violate the Consumer Protection (Fair Trading) Act, strengthening your position if you dispute charges or seek a refund. Yafee recommends taking screenshots of any pricing page you viewed before subscribing, as these can serve as evidence in a refund dispute.
Steps to cancel your Unicorn Hunter subscription
Follow this procedural checklist to cancel efficiently and maximise your refund entitlement.
Step 1: gather your documentation
Before contacting Unicorn Hunter, collect all evidence of your subscription and charges.
- Your original subscription confirmation email (which should list the price and renewal terms)
- All billing statements or invoices showing charges to your account
- Screenshots of any promotional offer or pricing page you viewed before subscribing
- Confirmation of your account ID or username within Unicorn Hunter
- A note of the date you first subscribed (day, month, year)
This documentation becomes essential if the company disputes your cancellation or refund claim. Store these in a dedicated email folder or cloud folder with today's date in the folder name.
Step 2: initiate cancellation through the fastest available channel
Your best option depends on how you subscribed. If you used the web dashboard or mobile app directly, attempt in-app cancellation first (as detailed in the "Cancellation methods" section above). If you subscribed through Apple or Google Play, use their respective subscription management interfaces. If neither of these routes responds within 5 business days, proceed to Step 3.
Step 3: send a formal cancellation email
Draft a cancellation email using this template and send it to Unicorn Hunter's support address:
Subject: Formal subscription cancellation request and refund claim (Account: [your account ID], Email: [your registered email])
Dear Unicorn Hunter Support,
I formally request cancellation of my Unicorn Hunter subscription effective immediately. My subscription was initiated on [date], and I have paid a total of SGD [amount] to date.
I am exercising my right to cancel within the 14-day cooling-off period as prescribed under Singapore's Consumer Protection (Fair Trading) Act. I request a full refund of all fees paid, to be processed within 14 days of this request to my original payment method.
If my request falls outside the 14-day window, I note that your company has not provided clear, transparent disclosure of the total price, renewal terms, and cancellation procedure in compliance with the Act. I therefore request a refund on the grounds of this material breach of statutory transparency obligations.
Please confirm cancellation and the refund amount in writing within 2 business days.
[Your name, email, account ID, phone number]
Send this email from the address associated with your Unicorn Hunter account, using a service that provides read receipts (Gmail offers this as a free feature). Keep a copy in your records.
Step 4: wait for a response
The company must respond within 5 business days. If they confirm cancellation and state a refund amount, note the expected processing date. Monitor your bank account or payment method for the refund. If no response arrives after 5 business days, or if they refuse your cancellation, proceed to Step 5.
Step 5: file a complaint with CASE
If Unicorn Hunter refuses your cancellation or fails to respond, contact the Consumers Association of Singapore (CASE), Singapore's statutory consumer protection body. CASE can mediate disputes, investigate breaches of consumer law, and compel companies to honour refunds.
Submit your complaint through CASE's online portal (www.case.org.sg) or by post to:
Consumers Association of Singapore
116 Middle Road
#01-01 ICB Enterprise House
Singapore 188969
Include in your complaint:
- Your subscription confirmation email and all billing statements
- Screenshots of the in-app cancellation process (if attempted)
- A copy of your formal cancellation email to Unicorn Hunter and any response
- A clear description of why you are seeking cancellation and/or refund
- The specific Consumer Protection (Fair Trading) Act provisions the company breached
CASE's mediation is free and typically resolves disputes within 6-8 weeks. Yafee has observed that company responses accelerate significantly once CASE becomes involved, as formal complaints create regulatory liability.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward if you follow the right process, but several avoidable errors can delay refunds or weaken your legal position.
Mistake 1: relying solely on in-app cancellation without written confirmation
If you receive an in-app cancellation confirmation message, screenshot it immediately. Do not assume the cancellation is complete until you receive a follow-up email from Unicorn Hunter or you see the charges cease on your next billing date. Many platforms display a cancellation confirmation but fail to process it server-side. Always request written confirmation by email as well.
Mistake 2: ignoring the 14-day cooling-off window
Your strongest refund argument exists only within 14 calendar days of purchase. If you delay cancellation beyond this window, you shift the burden of proof to yourself to demonstrate that the company breached transparency obligations. Cancel as soon as you decide to leave, and you eliminate this risk entirely.
Mistake 3: deleting confirmation emails or billing statements
Do not delete any emails from Unicorn Hunter, including promotional emails, billing confirmations, or account notifications. These documents serve as evidence if a dispute arises. Archive them in a dedicated folder with a clear label (e.g., "Unicorn Hunter Cancellation - 2024").
Mistake 4: paying a manual refund request to a third-party account or intermediary
If Unicorn Hunter offers you a refund but asks you to pay a "processing fee" or directs you to transfer the refund to a personal account or intermediary, refuse. Refunds must flow directly from the company to your original payment method. No legitimate company charges you to receive a refund you are owed. This is a common scam pattern that Yafee has flagged in subscription disputes.
Mistake 5: assuming app-store cancellation is final
Cancelling through Apple App Store or Google Play stops future charges, but those platforms do not always communicate the cancellation to the underlying service provider (Unicorn Hunter). After cancelling via Apple or Google, send a separate email to Unicorn Hunter confirming that you have cancelled your subscription. This ensures the company's own systems reflect the cancellation and prevents confusion if a dispute arises later.
What happens after you cancel
Cancellation is not the end of the process; several post-cancellation steps require your attention to ensure a smooth exit.
Verify that charges have stopped
Monitor your bank statement or payment method for 30 days after your cancellation date. Your next scheduled billing date should pass without a charge. If Unicorn Hunter continues charging you after your cancellation request, this constitutes unauthorized billing under the Consumer Protection (Fair Trading) Act and strengthens any future refund claim. Document the unauthorized charge with a screenshot and contact the company again within 48 hours of discovering it.
Retrieve any data or reports you need
Before your cancellation takes full effect, log back into your account and download or export any reports, data, or custom analyses you created. Depending on Unicorn Hunter's policy, your account may be disabled or deleted within 30 days of cancellation. Secure this data now to avoid losing it.
Confirm refund receipt
Once the refund appears in your bank account or payment method, record the refund date and amount. If the refund amount is less than you expected (e.g., the company deducted a cancellation fee or prorated a portion), you can dispute the refund with your bank or payment processor. Yafee recommends not accepting "pro-rata" refunds if you cancelled within 14 days; you are entitled to a full refund during the cooling-off period, and partial refunds during this window indicate a breach of your statutory rights.
Leave a review on independent platforms
If you experienced difficulty cancelling or received poor customer service, consider leaving a factual review on platforms like Trustpilot or Google Reviews. These reviews help other consumers understand the company's cancellation practices and create reputational pressure on Unicorn Hunter to improve its transparency and service standards.
Comparison: should you keep or cancel your subscription
Use this framework to clarify whether cancellation is the right choice for your situation.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Service quality and feature access | You access the core features regularly and find the data reliable and actionable for your investment decisions | Features are broken, unavailable, or significantly less valuable than advertised; you have not accessed the service in 30+ days |
| Cost relative to benefit | The monthly or annual fee is justified by the insights and data you obtain; you use it at least fortnightly | Recurring charges represent poor value; you feel charged for features you do not use or cannot access |
| Billing transparency | The company clearly disclosed pricing, renewal terms, and cancellation procedures before you subscribed; your bills match your expectations | The company failed to clearly disclose pricing, renewal terms, or how to cancel; unexpected charges appear regularly |
| Customer support responsiveness | You receive timely responses to queries and the company resolves billing disputes promptly | Support is slow, unhelpful, or non-existent; the company ignores your questions about charges or features |
| Willingness to cancel | You are satisfied overall and want to maintain the service | You have decided to leave and view the cancellation cost as worth paying for peace of mind |
| Time since purchase | You are beyond 14 days but satisfied with the service and willing to commit longer-term | You are within 14 days of purchase and want to exit without financial loss or dispute |
Yafee's guidance is straightforward: if you are unhappy with the service, the billing is unclear, or customer support is unresponsive, cancel immediately. The 14-day cooling-off window is your protection against poor decisions; use it liberally.
Key takeaways and next steps
Cancelling Unicorn Hunter is your statutory right under Singapore's Consumer Protection (Fair Trading) Act, whether the company's website terms acknowledge it or not. You hold a 14-day cooling-off right that covers full refunds even if you used the service. Beyond 14 days, your refund entitlement rests on the company's failure to disclose key contractual terms transparently.
Your procedural roadmap is clear: gather documentation, initiate cancellation through the fastest available channel (in-app, Apple, or Google), follow up with a formal email if needed, and escalate to CASE if the company refuses or fails to respond. Yafee has guided thousands of consumers through similar cancellations and consistently finds that companies respond promptly once they recognise you understand your consumer rights and are willing to pursue them formally.
If you remain uncertain about your specific circumstances, Yafee's platform offers templates, escalation guides, and real-time support to help you navigate cancellations with confidence. Whether you are recovering a small monthly charge or a large annual payment, the legal framework protects you equally. Act now, document everything, and do not accept refusals that contradict the Consumer Protection (Fair Trading) Act.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money. Start your cancellation journey today by following the steps outlined above, and remember: your consumer rights are non-negotiable.
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