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Cancel Tripp: The Right Way to Reclaim Your Wellness
How to cancel Tripp and reclaim your wellness budget in singapore
What Tripp is and why cancellation matters
Tripp is an immersive wellness platform that delivers guided meditations, visualizations and audio experiences across your phone, web browser and VR headsets such as Apple Vision Pro and Meta Quest devices. You gain access to personalized sessions designed to help with relaxation, focus and sleep quality.
The service operates across multiple platforms, which gives you flexibility. That same multi-platform architecture can make cancellation confusing if you've subscribed through different payment channels. If Tripp isn't delivering the value you expected, or if the monthly charges no longer fit your budget, you need a clear path forward. Yafee helps thousands of Singaporean consumers navigate subscription cancellations with precision and confidence, and this guide walks you through every step of cancelling Tripp.
Subscription plans and pricing in singapore
Tripp offers three main subscription tiers, all billed in Singapore Dollars via your device's app store or payment provider.
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly subscription | S$14.98 | Renews monthly | Testing the service |
| Annual subscription | S$69.98 | Renews yearly | Best value - saves approximately S$10 versus monthly |
| Lifetime subscription | S$99.98 | One-time payment | Long-term commitment |
When you should consider cancelling
You might cancel if the app content feels repetitive, if you're not using it regularly enough to justify the cost, or if you've found another wellness service that suits you better. Your wellness priorities evolve with your life circumstances, and that's entirely normal.
The critical point is to act before your next renewal date so you don't pay for a full cycle you won't use. Check your billing date now if you're considering cancellation. Yafee recommends noting this date in your calendar to ensure timely action.
Your consumer rights under singapore law
Your right to cancel a subscription is protected under the Consumer Protection (Fair Trading) Act (CPFTA), which governs all consumer transactions in Singapore.
Legal framework for subscription cancellation
Under the CPFTA, you have a statutory right to cancel most distance contracts (including digital subscriptions purchased online) within 14 calendar days of purchase, without penalty or justification. This is known as your "cooling-off period".
Consequently, if you purchased Tripp within the last 14 days and have not yet used the service substantially, you may request a full refund. The supplier must process this refund within 14 days of receiving your cancellation notice.
If you cancel after the 14-day cooling-off period, your right to a refund depends on the subscription terms you agreed to and whether Tripp continues to deliver the service as described. Yafee advises checking Tripp's terms and conditions for information on post-14-day cancellation.
Your legal position when cancelling
You are entitled to:
- Cancel your subscription at any time by following the platform-specific steps outlined below
- Request a refund within 14 days of purchase if you have not used the service substantially
- Receive access to Tripp until the end of your current billing period, even after cancellation
- Escalate disputes to the Consumers Association of Singapore (CASE) if Tripp refuses to process your cancellation or refund
Furthermore, you are not required to provide a reason for cancellation. The supplier cannot withhold your right to cancel on the grounds that you simply changed your mind.
How to cancel Tripp on apple devices
If you subscribed to Tripp via the Apple App Store, you must cancel through your Apple ID settings, not the Tripp app itself.
Step 1: access your apple ID settings
- Open the Settings app on your iPhone or iPad
- Look for the grey gear symbol on your home screen
- Ensure you are signed into the Apple ID account that holds the Tripp subscription
- Tap your name at the top of the Settings menu
- This opens your Apple ID profile and account options
Step 2: locate your Tripp subscription
- Select Subscriptions
- You will see all active subscriptions linked to your Apple ID
- Find Tripp in the list and tap it
- If you do not see it immediately, scroll down the list
- Sometimes Tripp appears grouped under "Other Services"
Step 3: cancel your subscription
- Tap Cancel Subscription
- Apple may prompt you to confirm once more
- Apple may offer a discount to retain your subscription - you can decline this offer
- Confirm the cancellation when prompted
- Apple will send you an email confirmation immediately
- Save this email as proof of cancellation
Your access to Tripp continues until the end of your current billing period. You will not lose any service by cancelling mid-cycle on Apple - you simply will not be charged again after that date.
How to cancel Tripp on android and google play
Android users subscribe via Google Play and must cancel through Google's subscription management portal, not inside the Tripp app.
Step 1: open google play and locate subscriptions
- Open the Google Play Store app on your Android device
- The Play Store icon is a colourful triangle shape
- Tap your profile icon in the top right corner - you will see a circle with your account initial or photo
- Select Payments and subscriptions
- This opens your subscription dashboard
Step 2: find and select Tripp
- Tap Subscriptions
- You will see a list of all active subscriptions
- Find Tripp in the list and tap it
- If you have multiple subscriptions, scroll to locate Tripp
Step 3: complete your cancellation
- Tap Cancel subscription
- Google may ask you to confirm your reason for cancellation
- You may also see retention offers - you can decline these
- Confirm the cancellation
- Google will send you a confirmation email immediately
- Your access continues until your billing period ends
Google Play processes cancellations immediately, and you will not be charged for the next renewal. Yafee recommends saving your confirmation email for your records.
How to cancel Tripp via web or direct account cancellation
If you subscribed directly through Tripp's website or cannot locate your subscription in your app store settings, you may need to contact Tripp's support team directly.
Step 1: gather your account information
- Collect the email address associated with your Tripp account
- This is the email you used when you first signed up
- Note your current billing date
- Check your last invoice or bank statement for the renewal date
Step 2: contact Tripp support
- Email [email protected] with the subject "Subscription cancellation request"
- Include your registered email address
- State clearly that you wish to cancel your Tripp subscription
- Include your current billing date if possible
- Await confirmation from Tripp
- Tripp should respond within 5-7 business days
- Request written confirmation of your cancellation
Step 3: verify cancellation
- Check your email for confirmation from Tripp
- Save this email as proof of your cancellation request
- Monitor your bank account or payment method
- Ensure you are not charged after your billing period ends
- If an unexpected charge appears, contact your bank immediately
Yafee advises keeping all communications with Tripp support in a dedicated folder for reference. If Tripp fails to respond within 10 business days, escalate your complaint to the Consumers Association of Singapore (CASE).
What happens after you cancel Tripp
Cancellation is immediate, but access continues until your billing period expires.
Timeline of what you can expect
| When | What happens | Action required from you |
|---|---|---|
| Immediately after cancellation | You receive a confirmation email from Apple, Google Play or Tripp | Save this email as proof |
| Until end of current billing cycle | You retain full access to Tripp's entire library | Use the service if you wish - no action needed |
| On your renewal date | No charge will be applied to your payment method | Monitor your bank statement to confirm no charge occurs |
| After renewal date | Tripp access closes permanently | If you want to rejoin later, you will need to subscribe again |
| If refund due (within 14 days) | Refund processes to your original payment method | Allow 14 days for the refund to appear in your account |
Confirming your cancellation
Do not rely on assumptions. Verify your cancellation actively by checking your subscription status 3-5 days after you submit your cancellation request.
For Apple users, return to Settings > [Your Name] > Subscriptions and confirm Tripp no longer appears in the list.
For Android users, revisit Google Play Store > Payments and subscriptions > Subscriptions and confirm Tripp is no longer listed.
For direct cancellations, log into your Tripp account at tripp.com and verify that your subscription status shows as "Cancelled" or displays no active plan.
Refunds and charges after cancellation
Your entitlement to a refund depends on when you cancel and whether you have used the service substantially.
Refund eligibility
You are entitled to a full refund if you cancel within 14 calendar days of your purchase date and have not made substantial use of Tripp. Substantial use typically means accessing the service more than once or downloading multiple sessions.
If you cancel after 14 days, refunds are at Tripp's discretion unless the service has not been delivered as described or does not function correctly. The CPFTA requires that digital services conform to the description provided at the point of sale.
How to request a refund
- If you are within 14 days of purchase, email [email protected] immediately
- Include your order confirmation or receipt
- State your purchase date clearly
- Request a refund under consumer protection rights
- If you are beyond 14 days, include evidence of service failure
- For example: app crashes, content unavailable, features not working as advertised
- Attach screenshots of the problem if possible
- Await Tripp's response within 14 days
- If they refuse and you believe this is unfair, escalate to CASE
Disputed charges
If Tripp charges your payment method after you have cancelled, contact your bank or payment provider immediately. You can dispute the charge as an unauthorized transaction. Most banks will reverse the charge within 5-10 business days while they investigate.
Simultaneously, email Tripp support with proof of your cancellation and the disputed charge. Yafee recommends keeping screenshots of both your cancellation confirmation and your bank statement showing the unexpected charge.
Common cancellation mistakes to avoid
Cancelling a subscription is straightforward once you know the correct steps. Most problems arise from cancelling in the wrong place or failing to confirm the cancellation afterwards.
Mistake 1: cancelling the Tripp app itself
Deleting the Tripp app from your phone does not cancel your subscription. You will still be charged monthly. The app is simply a gateway to the service - the subscription lives in your Apple ID, Google Play account or with Tripp directly. Always cancel through the platform where you subscribed, not by uninstalling the app.
Mistake 2: assuming email contact is enough
If you email [email protected], do not assume your cancellation is complete. Confirmation emails can be delayed or misdirected. Verify your cancellation actively within 3-5 days by logging back into your account or checking your subscription status in your app store.
Mistake 3: missing the 14-day refund window
The CPFTA's 14-day cooling-off period is time-sensitive. Count 14 days from your purchase date, not from the date you received the confirmation email. If you want a refund, act immediately. After 14 days, your only recourse is to prove the service is faulty.
Mistake 4: not checking your bank statement after cancellation
Technical errors occur. Tripp may fail to update your subscription status, or a payment may process in error. Monitor your bank statement for 30 days after your billing date to ensure no unexpected charge appears. If one does, dispute it immediately with your bank.
Mistake 5: forgetting your cancellation proof
Save every confirmation email you receive. If a dispute arises with Tripp or your payment provider, this email is your evidence. Screenshot your subscription status showing "Cancelled" or "No active subscription" as additional proof.
When to escalate to the consumers association of singapore
If Tripp refuses to process your cancellation, denies your refund request unlawfully, or continues to charge you after cancellation, you have the right to lodge a complaint with CASE.
How to escalate your complaint
- Gather all communications with Tripp
- Save every email, confirmation and bank statement showing disputed charges
- Note the dates of your cancellation request and Tripp's response
- Visit the CASE website at case.org.sg
- Click "Make a Complaint" or "File a Complaint"
- Provide Tripp's details and a summary of the issue
- Attach copies of your evidence
- Await CASE's investigation
- CASE will contact Tripp on your behalf
- They will attempt mediation within 30 days
- If mediation fails, CASE may refer the matter for further action
CASE is Singapore's primary consumer protection authority and investigates breaches of the CPFTA at no cost to you.
Checklist for cancelling Tripp successfully
Use this checklist to ensure you have completed every step correctly.
| Step | Task | Completed |
|---|---|---|
| 1 | Identify where you subscribed (Apple, Google Play or Tripp directly) | |
| 2 | Note your current billing date from your last invoice or bank statement | |
| 3 | Follow the platform-specific cancellation steps (Apple, Android or web) | |
| 4 | Save your cancellation confirmation email or screenshot | |
| 5 | Verify cancellation 3-5 days later by checking your subscription status | |
| 6 | Monitor your bank statement for 30 days to confirm no unexpected charge |
Summary and next steps
Cancelling Tripp is a straightforward process once you understand which platform holds your subscription and follow the correct steps. Your cancellation takes effect immediately, your access continues until your billing period expires, and you will not be charged again. If you cancel within 14 days and have not used the service substantially, you are entitled to a full refund under the CPFTA.
If Tripp refuses to process your cancellation or refund, escalate to the Consumers Association of Singapore (CASE) at case.org.sg. Yafee has helped thousands of Singaporean consumers cancel subscriptions with confidence and transparency. Whether you cancel through Apple, Google Play or by contacting Tripp directly, follow every step in this guide, save your proof and verify your cancellation within days of submitting your request. Your consumer rights are protected by law, and you have every right to cancel any subscription that no longer serves your needs.