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Cancel Tracki: The Right Way to Protect Your Rights
How to cancel Tracki and protect your refund rights in singapore
Why you might cancel Tracki and what you should know first
Tracki is a portable GPS tracking device paired with a monthly or annual subscription service that delivers real-time location updates for vehicles, pets, and valuable assets through a mobile app. The physical device is sold separately from the subscription plan, and you control location-tracking frequency through Tracki's website or via the Apple App Store and Google Play store depending on where you purchased your subscription. Your subscription is billed in USD, while devices available locally in Singapore are priced in SGD. If the service no longer meets your needs, Yafee is here to guide you through cancellation step by step and ensure you understand your refund rights under Singapore's consumer protection framework.
How Tracki subscriptions work
You purchase a GPS tracker device and pair it with one of Tracki's subscription plans to receive location updates through their mobile application. Update frequency ranges from 1-minute intervals for real-time tracking to less frequent options, and you manage your subscription through either the Tracki website, Apple App Store, or Google Play depending on where you bought your plan. The subscription itself is separate from device ownership, which means you can own the hardware but terminate the service independently.
Common reasons to cancel your subscription
You might cancel because the monthly or annual cost no longer justifies the tracking value you receive, you have switched to a competitor service, or you simply no longer need location tracking. Whatever your reason, Yafee ensures you understand exactly how to exit cleanly and what compensation you are entitled to under Singapore's consumer protection laws.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Tracki subscriptions, and this legal framework gives you specific rights regardless of where Tracki is registered.
Key protections that apply to your Tracki subscription
If Tracki fails to provide the service you paid for, or if it makes cancellation unreasonably difficult, you have the right to escalate to the Consumers Association of Singapore (CASE), the government-backed consumer authority. You also have the right to receive a refund if the service was not as described, provided you request cancellation within a reasonable timeframe. The Consumer Protection (Fair Trading) Act requires that all contract terms be fair and transparent, which means Tracki cannot impose hidden cancellation charges or lock-in periods that are not clearly disclosed before purchase. Yafee recommends keeping all receipts, emails, and support communications as evidence if you need to file a complaint with CASE.
When to involve consumer regulators
If Tracki refuses to accept your cancellation request, continues to charge you after you have requested to cancel, or fails to process a refund within 14 calendar days, contact CASE at www.case.org.sg or call 6100 0315. Document every attempt you make to cancel, including the date, time, method of contact, and the name of any support representative who responds. Keep timestamps of all communications and retain screenshots of confirmation messages. This evidence becomes crucial if you need to escalate your complaint to a government authority.
Your legal position: Under the Consumer Protection (Fair Trading) Act, Tracki must honour your cancellation request within a reasonable time. If the company refuses to cancel or imposes unreasonable delays, you have grounds to lodge a complaint with CASE, which can investigate and mediate on your behalf. You are not required to accept unfair cancellation terms, and any clause that makes cancellation impossibly difficult may be deemed unenforceable by a court.
Methods to cancel your Tracki subscription
Your cancellation path depends on where you bought your subscription, and Yafee breaks down each method so you know exactly where to go. Each platform has different timelines and requirements, so read your specific scenario carefully.
Cancelling through the apple app store
If you subscribed to Tracki through Apple's ecosystem, you manage cancellation entirely within Apple's settings, not through Tracki's website or support team.
- Open the App Store app on your iPhone, iPad, or Mac device.
- Locate the App Store icon on your home screen (usually a blue icon with a white stylised apple).
- Tap or click your profile icon in the top-right corner of the screen.
- This opens a dropdown menu showing your account options.
- Select "Subscriptions" from the menu that appears.
- You will see a list of all active subscriptions tied to your Apple ID.
- Find "Tracki" in your active subscriptions list and tap it.
- A details screen will show your subscription plan, renewal date, and payment method.
- Tap or click "Cancel Subscription" and follow Apple's confirmation prompts.
- Apple will ask you to confirm your cancellation and may offer alternative plans or billing frequencies to retain your subscription.
- Apple will stop charging you at the end of your current billing cycle.
- You retain access to Tracki until the end of the period you have already paid for.
Essential step: Take a screenshot of the cancellation confirmation screen. Apple sends an email confirmation to your registered Apple ID email address, so check your inbox immediately and retain that message for your records. Tracki cannot reverse an App Store cancellation on your behalf, so this step is final and cannot be undone by contacting Tracki support directly.
Cancelling through google play
Android users who subscribed via Google Play follow a similar but distinct process within Google's settings.
- Open the Google Play Store app on your Android device.
- Locate the Play Store icon on your home screen (usually a white triangle on a coloured background).
- Tap your profile icon in the top-right corner of the screen.
- This opens a menu showing account and payment options.
- Select "Payments and subscriptions" from the menu.
- A new screen displays all active subscriptions linked to your Google account.
- Tap "Subscriptions" to view the full list.
- You will see every recurring subscription you have purchased through Google Play.
- Find "Tracki" and tap it to open the subscription details page.
- The page shows your subscription tier, renewal date, and billing history.
- Tap "Cancel subscription" and confirm your choice.
- Google may display alternative subscription options to keep you subscribed, but you can proceed with cancellation by tapping again.
- Google will stop charging you at the end of your current billing cycle.
- You keep access to Tracki until the renewal date has passed.
Essential step: Screenshot the cancellation confirmation page and check your Gmail inbox for a subscription cancellation email from Google Play. Like Apple, Google Play cancellations cannot be reversed by Tracki support, so you must initiate the cancellation through Google's platform yourself.
Cancelling via the Tracki website
If you subscribed directly through Tracki's website (not through Apple or Google), you cancel your subscription through your Tracki account dashboard.
- Visit www.tracki.com and log in with your registered email address and password.
- Enter your credentials on the login page and click "Sign In".
- Navigate to your account settings or subscription management page.
- This is typically found in a "Settings", "Account", or "Subscription" menu at the top or bottom of the dashboard.
- Locate your active subscription plan and select "Cancel" or "Manage Subscription".
- You may see options to pause or downgrade instead of full cancellation; select the cancellation option specifically.
- Confirm your cancellation request.
- Tracki may display a retention offer or ask why you are cancelling; you are not obligated to provide a reason or accept an alternative.
- Retain the cancellation confirmation email sent to your registered email address.
- This email serves as proof that you successfully requested cancellation on a specific date and time.
Timeline for website cancellations: Tracki should stop charging you within one to two billing cycles. If you are charged after your requested cancellation date, contact Tracki support immediately with your cancellation confirmation email and request a refund for any charges incurred after the cancellation request. If Tracki refuses to refund, escalate to CASE.
Cancelling by registered mail (official method)
If Tracki's website does not process your cancellation, or if you want written proof of cancellation delivery, you can send a registered cancellation letter to Tracki's official mailing address.
- Prepare a written cancellation letter on plain paper or email template.
- Include your full name, registered email address, Tracki user ID or device ID, current subscription plan, and the date you wish the cancellation to take effect.
- State clearly: "I request cancellation of my Tracki subscription effective immediately" or on a specific future date.
- Send the letter via registered mail to Tracki's official mailing address.
- Use Singapore Post's registered mail service to ensure proof of delivery and receipt.
- Tracki's official mailing address for Singapore cancellation requests is: Tracki Inc., Customer Support, Singapore.
- Note: At present, Tracki does not publish a dedicated Singapore postal address; contact Tracki support first by email to request the correct mailing address for cancellation notices.
- Retain the registered mail receipt and tracking number.
- The receipt proves the date you sent your cancellation request and that it was delivered.
- Allow 5 to 7 business days for Tracki to process the cancellation after delivery.
- If Tracki does not respond or stops charging within this timeframe, follow up by email referencing your registered mail tracking number.
Legal significance of registered mail: Under the Consumer Protection (Fair Trading) Act, sending a registered cancellation letter creates a dated, auditable record of your cancellation intent. If Tracki disputes that you requested cancellation, you can produce the registered mail receipt as evidence to CASE or a court. This method is slower but provides the strongest legal protection if a dispute later arises.
What happens after you cancel
Cancellation does not happen instantly, and understanding the post-cancellation timeline helps you avoid unexpected charges and identify billing errors quickly.
Access and billing during your notice period
Once you submit your cancellation request, you retain access to Tracki until the end of your current billing period. If you cancel on day 10 of a 30-day cycle, you keep full tracking access until day 30. Tracki will not charge you for the next renewal cycle after your current period ends. However, if you are subscribed to an annual plan, confirm the exact cancellation date with Tracki support, as some annual subscriptions may deduct a pro-rated cancellation fee depending on the terms you agreed to.
Refund eligibility and timelines
You are entitled to a refund under the Consumer Protection (Fair Trading) Act if Tracki failed to deliver the service as described, if you requested cancellation within 14 days of purchase (for new subscriptions), or if you paid for an annual plan that you cancel partway through. Submit your refund request in writing (by email or registered mail) within 30 calendar days of your cancellation request, referencing your subscription ID and the reason for the refund claim. Tracki must process refunds within 14 calendar days of receiving your request. If Tracki does not refund within this timeframe, escalate to CASE with copies of your cancellation request, refund request email, and any payment receipts.
Removal of your data
After cancellation, Tracki retains access to your historical location data until you explicitly request deletion. Send a data deletion request to Tracki support by email, stating your name, email, user ID, and requesting complete removal of all tracked location history and device data. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of personal data (including location records), and Tracki must comply within 30 days. Retain the deletion request email and Tracki's confirmation response for your records.
Pricing and subscription plans
Understanding Tracki's subscription tiers helps you anticipate your billing cycle and cancellation charges if any apply.
| Subscription plan | Billing cycle | Approximate cost (USD) | Update frequency | Early cancellation fee |
|---|---|---|---|---|
| Basic (monthly) | 30 days | $19.99 | Every 10 seconds to 1 minute | None if cancelled by month-end |
| Standard (annual) | 365 days | $99.99 | Every 10 seconds to 1 minute | Pro-rated refund if cancelled before year-end (varies by contract) |
| Premium (monthly) | 30 days | $29.99 | Real-time (every 1 to 5 seconds) | None if cancelled by month-end |
| Premium (annual) | 365 days | $179.99 | Real-time (every 1 to 5 seconds) | Pro-rated refund if cancelled before year-end (varies by contract) |
| Family (annual) | 365 days | $299.99 | Real-time across up to 10 devices | Pro-rated refund if cancelled before year-end (varies by contract) |
Important note: Prices are approximate and subject to currency fluctuation because Tracki bills in USD. When you cancel, confirm the exact refund amount (if eligible) with Tracki support. Annual plans may carry early termination clauses; review your subscription agreement before purchasing to confirm Tracki's cancellation refund policy.
Common mistakes to avoid when cancelling
Cancellation can feel straightforward, but a single oversight can result in unwanted charges or lost refund eligibility. Stay alert and follow these guardrails.
Mistake 1: confusing app deletion with subscription cancellation
Deleting the Tracki app from your phone does NOT cancel your subscription. Tracki will continue charging you after you delete the app. You must explicitly cancel your subscription through Apple, Google Play, or the Tracki website before deleting the app. After you have confirmed cancellation through one of these platforms, then delete the app if you wish.
Mistake 2: not retaining cancellation confirmation
If you cannot produce proof that you requested cancellation, Tracki can claim you never asked to cancel and charge you again. Screenshot every cancellation confirmation page and save all cancellation confirmation emails. Store these documents in a dedicated folder (physical or digital) for at least 12 months after cancellation. If a dispute arises later, you have dated evidence to present to CASE or a court.
Mistake 3: cancelling through the wrong platform
If you subscribed through Apple App Store, cancelling through the Tracki website will not work. Apple controls the subscription and billing, not Tracki. You must cancel through Apple's settings or Apple will continue charging you. Check your purchase receipt or subscription email to confirm which platform you used, then cancel through that platform only.
Mistake 4: ignoring billing after cancellation
After you cancel, check your bank or credit card statement for the next two billing cycles to confirm that Tracki has stopped charging. If you see a charge after your cancellation date, contact your bank to dispute the charge and simultaneously contact Tracki support with your cancellation confirmation email. Do not assume the charge will go away; many cancellation disputes arise because users discover charges weeks or months later and cannot remember when they cancelled.
When to escalate to CASE and what to include
If Tracki refuses to cancel, continues to charge you after cancellation, or denies a refund you believe you are entitled to, escalate to the Consumers Association of Singapore (CASE).
Steps to file a complaint with CASE
- Gather all documentation: cancellation request email, cancellation confirmation screenshot, payment receipts, refund request email, any responses from Tracki, and your bank statement showing unauthorised charges (if applicable).
- Compile these into a single folder or PDF document.
- Visit www.case.org.sg and navigate to the "File a complaint" or "Lodge a case" section.
- CASE accepts complaints online, by phone (6100 0315), or in person at their office in Singapore.
- Complete CASE's complaint form with your name, contact details, Tracki account information, and a chronological summary of events.
- Explain what you requested (cancellation or refund), when you requested it, how Tracki responded, and what you are seeking as resolution.
- Attach all documentation and submit your complaint.
- CASE will assign your complaint a reference number and notify you of the next steps.
- CASE will attempt to mediate between you and Tracki within 30 to 45 days.
- If mediation succeeds, Tracki will process your cancellation or refund and CASE will confirm closure.
- If mediation fails, CASE can refer you to legal counsel or the Small Claims Tribunal if the amount is below SGD 10,000.
A comparison of cancellation methods
Not all cancellation methods are equal. Here is a breakdown of speed, reliability, and proof for each option.
| Cancellation method | Time to cancel | Proof of cancellation | Reliability | Best for |
|---|---|---|---|---|
| Apple App Store | Immediate | Email confirmation from Apple | Very high; Apple controls billing | iPhone and iPad users who subscribed via Apple |
| Google Play | Immediate | Email confirmation from Google | Very high; Google controls billing | Android users who subscribed via Google Play |
| Tracki website | 1 to 2 hours | Dashboard confirmation plus email | High if email is retained | Users who subscribed directly through Tracki.com |
| Email to support | 1 to 2 business days | Support reply email | Medium; depends on Tracki response | Users with billing disputes or account access issues |
| Registered mail | 5 to 7 business days | Registered mail receipt plus postal tracking | Very high; creates legal record | Users who want maximum proof if escalating to CASE |
Recommendation: Use Apple App Store or Google Play if you subscribed through those platforms, as they offer the fastest and most reliable cancellation with automatic billing termination. If you subscribed directly through Tracki's website, cancel through the website first; if that fails, follow up by email and then registered mail if necessary.
Why yafee can help you cancel with confidence
Cancelling a subscription should not require a legal degree or multiple attempts. Yafee specializes in helping consumers navigate subscription cancellations across digital services, and we ground every recommendation in Singapore's consumer protection laws. Yafee has helped thousands of consumers cancel unwanted subscriptions, understand their refund rights, and escalate complaints to CASE when companies refuse to comply. We provide step-by-step guidance tailored to your subscription platform, retain your cancellation evidence, and advise you on your legal position if a dispute arises. Yafee ensures that you cancel on your terms, not on the service provider's terms, and that you recover any refunds you are entitled to under the Consumer Protection (Fair Trading) Act.
Summary and next steps
Cancelling Tracki is straightforward if you know which platform to use and retain proof of your cancellation request. If you subscribed through Apple App Store or Google Play, cancel through those platforms immediately, as they control billing and will stop charges at the end of your current cycle. If you subscribed directly through Tracki's website, cancel through your account dashboard and retain the confirmation email. After cancellation, monitor your bank statement for two billing cycles to confirm charges have stopped. If Tracki refuses to cancel, continues charging, or denies a refund, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or 6100 0315 with all documentation. Yafee recommends keeping a digital folder of all cancellation confirmations, payment receipts, and support communications for at least 12 months. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you, and regulators like CASE exist to enforce them. Do not accept barriers to cancellation, and do not hesitate to escalate if needed.