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Frequently asked questions
Cancel Soho House: The Right Way
How to cancel your Soho House membership and reclaim your money in singapore
Why you might want to cancel your Soho House membership
Soho House is a global members' club that connects creative professionals through physical houses, workspaces, restaurants and events across major cities. Your membership grants access to a curated network, hospitality venues and digital tools-but only if the value aligns with your actual usage patterns.
Many members sign up during promotional periods or free trials, only to discover the annual fee (ranging from SGD 4,680 to over SGD 7,000) does not justify occasional use or changed circumstances. If you have decided the membership no longer serves your professional or lifestyle needs, cancellation is a straightforward option. Yafee has helped thousands of consumers in Singapore navigate the cancellation process with clarity and confidence.
The membership structure and billing model
Soho House operates on an annual subscription basis with tiered access levels. Your billing cycle, renewal dates and cancellation terms depend critically on your subscription channel-whether you subscribed directly through Soho House, via the iOS App Store, Google Play Store or through a membership partner platform. This distinction matters significantly because refund eligibility and cancellation procedures differ by channel.
Understanding your membership tiers
Soho House offers several membership levels in Singapore, each with different price points and access privileges. The tier you hold determines what you pay annually and what benefits you receive. Understanding your tier helps you assess whether cancellation aligns with your current needs and financial situation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides you with enforceable rights when cancelling a distance contract such as an online membership.
The 14-day cooling-off period explained
Under the CPFTA, you have a statutory 14-day cooling-off period from the date you register or renew your membership. During this window, you may cancel without penalty and receive a full refund, provided you have not materially consumed the service. Materially consuming the service means using dining benefits, attending events or accessing physical Soho House locations. Simply being a member without using these paid features does not disqualify you from the refund.
Your legal position if Soho House refuses cancellation
If Soho House refuses to process your cancellation or withholds a refund you are entitled to under the CPFTA, you have recourse. The Consumers Association of Singapore (CASE) acts as an independent mediator and can investigate unfair contract terms or billing disputes. Document all cancellation requests, responses and communications in writing-this evidence is essential if you need to escalate a complaint to CASE.
Transparency and fair billing rights
The CPFTA requires Soho House to provide transparent billing information, accurate service descriptions and fair cancellation terms. If you discover hidden fees, misleading feature descriptions or unreasonable cancellation clauses, these may constitute unfair trading practices. Yafee recommends keeping copies of all terms you agreed to at sign-up, as these form the basis of any dispute.
Membership pricing and tier breakdown
Understanding what you are paying for confirms whether cancellation is the right financial decision.
Current Soho House membership plans in singapore
| Membership tier | Annual cost (SGD) | Core features | Ideal for |
|---|---|---|---|
| Cities Without Houses (CWH) | SGD 4,680 | Global access when travelling; digital member benefits | Frequent international travellers |
| Every House (Global Access) | SGD 5,720 | All physical houses worldwide; full dining and workspace privileges | Global mobility and full engagement |
| Friends membership | SGD 1,200-1,500 | Limited house access and select events; no workspace | Occasional use and new members |
| Soho Friends | SGD 600-800 | Digital access and guest privileges at partner venues | Introductory and light usage |
Common reasons to cancel and assessment checklist
Before committing to cancellation, assess your situation against these common triggers.
Why members choose to cancel
Frequent reasons for cancellation include underutilisation of physical spaces, relocation abroad, financial constraints, or overlap with competing workplace memberships. Some members discover that the networking benefits do not align with their professional sector or career stage. Others find that dining and event costs add significantly to the membership value. If any of these scenarios match your situation, cancellation may be justified.
Should you cancel or pause your membership?
Before cancelling outright, confirm whether Soho House offers a pause or suspension option. Some membership platforms allow you to freeze your subscription for a defined period (typically 1-3 months) without losing your membership status. This option suits members who anticipate temporary underuse but plan to return. If a pause option exists and your circumstances are temporary, pausing may be more cost-effective than full cancellation and re-signup later.
Step-by-step cancellation process by subscription channel
Your cancellation method depends on how you subscribed; follow the process for your specific channel.
Step 1: cancelling a direct Soho House subscription
If you subscribed directly through the Soho House website or customer portal, use the web-based cancellation process.
- Log in to your Soho House account on the official website using your email and password.
- If you have forgotten your login credentials, use the "Forgot password" link to reset them before proceeding.
- Navigate to "Account Settings" or "Membership" in your profile dashboard.
- Look for a tab labelled "Subscription", "Billing" or "Membership Status".
- Select "Cancel membership" or "Manage subscription" and review the cancellation terms displayed.
- Soho House will remind you of your 14-day cooling-off period and refund eligibility based on your sign-up date.
- Confirm your cancellation request and note the confirmation number and effective date.
- Save or screenshot this confirmation for your records.
- Verify your cancellation within 3-5 business days by checking your account status or requesting written confirmation via email.
- Contact Soho House support if your account still shows active after this period.
Step 2: cancelling an app store or google play subscription
If you subscribed through the iOS App Store or Google Play Store, you must cancel through that platform's subscription management system, not through Soho House directly.
- On iOS: Open the Apple App Store, tap your profile icon, select "Subscriptions", find Soho House and tap "Cancel Subscription".
- Select your reason for cancellation (optional) and confirm.
- Your subscription will end at the next billing cycle; you will not be charged again.
- On Android: Open Google Play, tap your profile icon, select "Manage subscriptions", choose Soho House and tap "Cancel subscription".
- Confirm your cancellation when prompted.
- Like iOS, your subscription ends at the next renewal date.
- Email Soho House directly to notify them of your cancellation, referencing your App Store or Play Store order ID.
- This ensures their records align with your app-based cancellation.
- Request written confirmation of cancellation and verify your membership status within 5 business days.
- If you are still charged after cancellation, escalate to your app platform's support team.
Step 3: cancelling a third-party membership partner subscription
If you subscribed through a third-party platform or membership aggregator, cancel through that partner first, then notify Soho House.
- Identify the membership partner or platform through which you subscribed (check your billing statement or email receipt).
- Common partners may include corporate benefits platforms, workplace membership schemes or fintech aggregators.
- Log in to the partner platform and locate Soho House in your active subscriptions.
- Select "Cancel" or "Unsubscribe" and confirm your request.
- Email Soho House customer support with your cancellation request, membership number and the partner platform name.
- Request written acknowledgment of your cancellation.
- Verify cancellation with both the partner platform and Soho House within 5-7 business days to ensure no duplicate charges occur.
- If you are charged by both entities, contact your payment provider to dispute the duplicate transaction.
Understanding the refund timeline and conditions
Refund eligibility depends on when you cancel relative to your membership start or renewal date.
When you qualify for a full refund
You qualify for a full refund if you cancel within 14 days of your membership registration or renewal date and have not materially used the service. Material use includes dining transactions, event attendance, workspace bookings or physical house visits. Simply holding a membership without these activities does not disqualify your refund claim. Yafee recommends cancelling as soon as you decide the membership does not serve you, to maximise your refund window.
Refund processing and payment timeline
Once you cancel within the 14-day period, Soho House must process your refund within 14 business days in Singapore. The refund will be credited to your original payment method (credit card, debit card or digital wallet). If you used a corporate or partnership payment method, the refund may take longer depending on your company's expense processing procedures. Track your refund by checking your bank or payment account after 10 business days; if it does not appear, contact Soho House support with your cancellation confirmation number.
Non-refundable scenarios and exceptions
You will not receive a refund if you cancel after the 14-day cooling-off period, regardless of usage. Additionally, if you have purchased dining credits, event tickets or other paid add-ons during your membership, those transactions are typically non-refundable as separate purchases. If Soho House makes an exception to these terms (for example, due to service failure or misleading marketing), it will be voluntary and documented in writing. Yafee advises requesting any exception in writing to ensure accountability.
Common cancellation mistakes to avoid
Cancellation is simple when you follow the correct procedure; these pitfalls can delay or derail your exit.
Mistake 1: cancelling through the wrong channel
If you subscribed via the App Store but cancel through the Soho House website, your cancellation may not process correctly. App Store and Play Store subscriptions are managed by those platforms, not by Soho House's billing system. Cancelling in the wrong place can leave your subscription active and your refund claim unprocessed. Always cancel through the same channel you used to subscribe, then notify Soho House in writing.
Mistake 2: assuming cancellation is complete without confirmation
Many members believe they have cancelled after clicking a button, only to discover charges continuing weeks later. Cancellation is not confirmed until you receive written acknowledgment (email or account status update). Follow up within 3-5 business days and request proof of cancellation. Keep your confirmation number and timestamps of all cancellation requests for dispute resolution if needed.
Mistake 3: missing the 14-day refund window
The 14-day cooling-off period is strict under Singapore's CPFTA. If you cancel on day 15, you forfeit your refund entitlement unless Soho House voluntarily agrees otherwise. Mark your renewal date on your calendar and set a reminder at day 10 if you are unsure about continuing. This buffer ensures you cancel within the legally protected window.
Mistake 4: not documenting service use before cancelling
If you have used dining, events or workspace benefits and claim a refund, Soho House may dispute your refund by pointing to your transaction history. Be honest about service consumption before you cancel. If you have incurred costs beyond the membership fee, those charges will not be refunded; only the membership fee itself is refundable within 14 days.
What happens after your membership cancels
Once your membership ends, several things change; understand what to expect.
Access loss and final day of service
Your membership access terminates on the effective cancellation date shown in your confirmation. On that date, your card will no longer grant entry to physical Soho House locations, and your workspace booking privileges will expire. If you have a pre-booked event or table reservation after your cancellation date, contact Soho House to confirm whether those bookings remain valid or require cancellation separately. Most bookings tied to membership status will be voided when your membership expires.
Digital account and data retention
After cancellation, your Soho House account (login, profile, message history) typically remains accessible for a defined period, usually 30-90 days. This grace period allows you to retrieve contact information or export data if needed. After this period, Soho House may delete your account data in accordance with privacy law. If you need to preserve any account data, download or export it before the retention period ends.
Reactivating your membership later
If you cancel and later wish to rejoin, you can reapply as a new member. Your membership history may be retained internally, but you will not receive seniority benefits or discounts based on your previous tenure unless Soho House offers a loyalty reactivation programme. Enquire about returning member rates if you plan to rejoin within 12 months.
Escalation: what to do if Soho House refuses cancellation
If Soho House denies your cancellation request or withholds a refund you are entitled to, escalate your complaint formally.
Internal escalation within Soho House
First, escalate your complaint within Soho House by contacting their customer service manager or dispute resolution team. Email the complaint to their general support email and address it to "Customer Service Manager" or "Dispute Resolution". Include your membership number, cancellation request date, confirmation numbers and a clear statement of what you are requesting (cancellation and refund, or cancellation confirmation). Request a written response within 10 business days.
Filing a complaint with CASE (Consumers association of singapore)
If Soho House does not resolve your complaint within 10 business days, file a formal complaint with the Consumers Association of Singapore (CASE). CASE is an independent mediator that investigates unfair contract terms, billing disputes and service failures. You can lodge a complaint online at www.case.org.sg or visit their office. Provide CASE with copies of your membership agreement, all cancellation requests, Soho House's responses and evidence of non-compliance with the 14-day cooling-off period. CASE will contact Soho House and attempt to mediate a resolution.
Your rights if mediation fails
If CASE mediation does not succeed, you may pursue a small claims action in the District Court (if your claim is under SGD 10,000) or file a claim in the civil courts for larger amounts. Alternatively, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) if you believe Soho House has engaged in unfair trading practices. These steps are formal and may incur legal costs, but they are available to you under the CPFTA if Soho House refuses to honour your statutory rights.
Membership comparison: should you keep or cancel?
A structured comparison helps you decide whether cancellation is justified.
Factors to retain your membership
| Factor | Indicator | Action |
|---|---|---|
| Regular usage | You visit a house or book events 3+ times monthly | Retain membership |
| Strong network benefit | You have made professional connections that advance your work | Retain and track ROI |
| Flexible cancellation terms | Soho House offers month-to-month or pause options | Explore pause before cancelling |
| Potential cost savings | Annual membership is cheaper than à la carte dining and events | Calculate and compare |
Factors to cancel your membership
| Factor | Indicator | Action |
|---|---|---|
| Minimal usage | You visit less than once monthly or not at all | Cancel within 14 days |
| Financial hardship | The annual fee strains your budget | Cancel if within 14 days; otherwise wait for renewal |
| Relocation | You are moving abroad or to a city without a Soho House | Cancel and confirm no further charges |
| Service dissatisfaction | Amenities do not match membership description | File complaint with CASE; pursue refund claim |
| Competing membership | You now use a cheaper or better-value club | Cancel to avoid duplicate fees |
Contact and escalation details for Soho House singapore
Use these contact channels to initiate cancellation or escalate disputes.
Soho House customer support channels
Contact Soho House through their official customer service email or phone line listed on their website. For membership cancellations, use the "Account" or "Support" section of your member portal to submit a cancellation request directly. If you require escalation or dispute resolution, request the contact details for their membership or billing disputes team. Always request written confirmation of any cancellation or refund decision and retain these for your records.
Escalation to consumers association of singapore (CASE)
File a complaint with CASE online at www.case.org.sg or visit their office at 170 Ghim Moh Road, Singapore 279622. CASE accepts complaints about unfair contract terms, non-compliance with cooling-off periods and billing disputes. Provide CASE with copies of your membership agreement, cancellation requests and all correspondence with Soho House. There is typically no fee to file a CASE complaint, and they will mediate between you and the company.
Summary and next steps
Cancelling your Soho House membership is straightforward when you follow the legal framework and procedural steps outlined above. Singapore's Consumer Protection (Fair Trading) Act grants you a 14-day cooling-off period to cancel without penalty and claim a full refund, provided you have not materially used the service. Identify your subscription channel (direct website, App Store, Google Play or third-party platform), cancel through that channel, and request written confirmation. Document all communications and refund timelines. If Soho House refuses to honour your cancellation or refund entitlement, escalate to the Consumers Association of Singapore (CASE) for independent mediation. Yafee has guided thousands of Singapore consumers through this process and remains your trusted resource for contract clarity and consumer rights. Take action today if you have decided to cancel, and do not hesitate to reach out to Yafee or CASE if you encounter resistance or delays.
