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Frequently asked questions
Cancel Simply Earth: The Right Way
How to cancel Simply Earth and protect your money in singapore
What Simply Earth is and why you might want to leave
Simply Earth is a monthly subscription box service that delivers essential oils and DIY recipes to your door. Each box contains pre-measured ingredients and step-by-step instructions so you can create your own home-care and personal-care products at home. The service appeals to customers who enjoy crafting natural products and discovering new essential oil blends each month.
If you subscribed from Singapore, you can receive boxes, but additional shipping costs and import duties will apply to your final bill. These hidden charges catch many international subscribers off guard, which is why understanding your cancellation rights matters now. Yafee recognises that unexpected fees are a leading reason Singapore customers cancel subscription services.
Whether you have found a cheaper alternative, lost interest in DIY projects, or discovered unexpected fees stacked onto your invoice, you deserve clear guidance on cancelling Simply Earth safely and reclaiming control of your budget. Yafee is here to walk you through the process with confidence.
Who typically cancels Simply Earth
Cancellations spike when subscribers discover that shipping and duties push their monthly cost well above the advertised price. Others cancel after receiving a damaged or incomplete box, or simply decide the DIY hobby no longer fits their lifestyle. Many Singapore customers cancel after realising that currency conversion and logistical costs make the service expensive compared to local alternatives.
Why cancellation matters right now
The longer you delay, the more charges accumulate on your payment method. Your credit card company or bank may not refund recurring charges without evidence that you cancelled properly. Taking action today protects you from unwanted future debits and gives you a clear record for any dispute.
Simply Earth pricing and what you are actually paying
Understanding your current plan and the true cost of your subscription is the first step to cancelling confidently.
| Plan name | Monthly cost (USD) | SGD equivalent (approx.) | Commitment | Cancellation ease |
|---|---|---|---|---|
| 1-month flexible | USD 44.99 | SGD 62 | Month to month | Easiest |
| 6-month commitment | USD 42.99 per month | SGD 59 per month | 6 months locked | Moderate |
| 12-month commitment | USD 39.99 per month | SGD 55 per month | 12 months locked | Complex |
Hidden costs singapore customers face
The prices above exclude shipping to Singapore or import duties. Depending on customs declarations, you may pay an additional SGD 20-40 per box in shipping alone. If your box is flagged for duty assessment, you will owe GST on the full shipment value, pushing your real monthly cost to SGD 85-100 or more.
This is why many subscribers cancel after their first or second box arrives: the final bill tells a different story than the website promised. Before you proceed with cancellation, gather your last invoice to see exactly what you paid. This number strengthens your case if you need to dispute a charge or request a partial refund later.
What to check before you cancel
Review your email receipts and credit card statement for the following details.
- Your exact subscription plan (1-month, 6-month, or 12-month).
- The date you signed up and your current billing date.
- Any hidden charges: shipping fees, GST, currency conversion margins.
- Whether you are within the 14-day cooling-off period (explained below).
Yafee advisors recommend taking screenshots of your account dashboard and payment history before you initiate cancellation. Companies sometimes delete account records after cancellation, so your personal backups protect your evidence.
Your consumer rights in singapore before you cancel
Singapore law gives you specific protections when dealing with subscription services, even if Simply Earth is based overseas. Knowing these rights empowers you to cancel with confidence and escalate if the company resists.
Consumer protection (Fair trading) act protections
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (such as an online subscription) within 14 calendar days of purchase, provided the seller clearly disclosed this right at the point of sale. Simply Earth must have shown you a cooling-off period notice when you signed up. If they did not, you may still have grounds to cancel and claim a refund even after 14 days.
The law also requires that any subscription charges be transparent and accurate. If Simply Earth failed to clearly disclose shipping costs, duties, or currency conversion fees before you completed your purchase, you have grounds to dispute the contract. The Consumer Protection (Fair Trading) Act defines "unfair contract terms" as those that create a significant imbalance in the parties' rights and obligations.
Your legal position
You are a consumer protected under Singapore law when you subscribe to Simply Earth online, regardless of where the company is registered. Your cancellation rights are enforceable. If Simply Earth refuses to cancel your subscription or withholds a refund without legal cause, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Yafee recommends keeping written proof of every cancellation attempt you make, as this strengthens your case if you need to lodge a formal complaint.
How to cancel Simply Earth from singapore
Your cancellation route depends on whether you act within 14 days of purchase or after that window closes. Follow these steps in order.
Step 1: verify your purchase date and plan details
Open your email and find the order confirmation from Simply Earth. Note the exact date you completed your purchase. Count 14 calendar days forward from that date. If today falls within that window, you have stronger cooling-off rights under the Consumer Protection (Fair Trading) Act.
- Locate your original order confirmation email.
- Check your credit card statement to confirm the transaction date.
- Write down your account email and subscription plan name.
Step 2: access your Simply Earth account
Log into your Simply Earth account using your registered email and password. Navigate to your account settings or subscription management section. Most subscription services display a "Manage Subscription" or "Billing" tab in the customer dashboard. Yafee advises taking a screenshot of your account page before proceeding, in case the company denies you ever had an active subscription.
- Visit the Simply Earth website or mobile app.
- Enter your email address and password.
- Click on "Account" or "My Subscription".
- Locate the option to view or modify your subscription details.
Step 3: look for a self-service cancellation option
Many subscription services offer a one-click cancel button in the account dashboard. If you see an option labelled "Cancel Subscription", "Pause Subscription", or "Manage Plan", click it and follow the on-screen prompts. These self-service cancellations are usually processed immediately, and you will receive a confirmation email within minutes.
- If you see a cancellation button, click it and confirm your choice.
- Take a screenshot of the confirmation message.
- Wait for a confirmation email and save it.
Step 4: contact Simply Earth directly if no self-service option exists
If your account dashboard does not show a cancellation button, you must contact Simply Earth's customer support team by email or phone. Send your cancellation request to the support address listed on their website. In your email, state clearly that you want to cancel your subscription effective immediately. Include your account email, subscription plan, and the reason for cancellation (optional but helpful).
- Compose a cancellation email to Simply Earth's support team.
- Include the subject line "Subscription Cancellation Request" so it is not missed.
- State your full name, account email, and subscription plan.
- Request a cancellation effective date as soon as possible.
- Ask for a written confirmation of your cancellation.
- Send the email and keep a copy for your records.
Step 5: expect a confirmation within 5 business days
Simply Earth should send you a written confirmation email within 5 business days confirming that your subscription has been cancelled. This confirmation will typically include the date your subscription ends (usually the end of your current billing cycle) and confirmation that no future charges will be made. If you do not receive confirmation within 5 business days, follow up with a second email or contact Yafee for guidance on escalating your complaint.
Step 6: monitor your payment method for stray charges
Check your credit card or bank statement 7 to 10 days after the confirmation date to ensure no new charge appears. If Simply Earth continues to bill you after cancellation, contact your bank immediately and dispute the charge as unauthorised. Your bank can reverse charges and flag Simply Earth's merchant account for non-compliance with cancellation requests.
Refunds and what to expect after cancellation
Your refund rights depend on when you cancel and whether Simply Earth has already shipped your next box.
If you cancel within 14 days of purchase
You have a statutory right to a full refund under the Consumer Protection (Fair Trading) Act. Simply Earth must return all money you paid for the initial subscription, minus the cost of the first box if it has already been delivered to you. The company has 30 days to process your refund after you submit your cancellation request. Yafee recommends requesting a refund in writing: include the phrase "I am exercising my cooling-off right under the Consumer Protection (Fair Trading) Act" to strengthen your claim.
If you cancel after 14 days
Your refund rights are less automatic. However, you may still claim a refund if you can demonstrate that Simply Earth breached the contract by failing to disclose shipping costs, duties, or other material terms. Send a formal letter stating the specific breach and demand a refund. If the company refuses, you can escalate your complaint to CASE or the CCCS, which has power to compel refunds on behalf of consumers.
If your next box has not yet shipped
Request that Simply Earth cancel before your next billing date so you are not charged again. Your cancellation email should explicitly state: "Please ensure my subscription is cancelled before the next billing cycle on [DATE] so that no further charges are applied." This creates a clear paper trail if the company continues to bill you after this date.
Disputed charges and chargeback procedures
If Simply Earth has already charged you after you cancelled and refuses to refund, contact your bank or credit card issuer immediately. Provide them with a copy of your cancellation confirmation email and the unauthorised charge on your statement. Your bank can file a chargeback, which reverses the transaction and investigates whether the merchant violated your cancellation instructions. Most banks complete chargebacks within 10-14 business days.
Common mistakes to avoid when cancelling Simply Earth
Cancelling can feel stressful, but most problems stem from simple oversights that you can prevent right now.
Mistake 1: cancelling through the website but not following up
Some customers click "cancel" on Simply Earth's website but never receive a confirmation email. This leaves them uncertain whether the cancellation actually went through. Always request written confirmation. If you do not receive it within 48 hours, send a follow-up email asking for proof that your subscription has been terminated. Keep this correspondence; it proves you made a good-faith cancellation attempt.
Mistake 2: failing to act within the 14-day cooling-off window
The Consumer Protection (Fair Trading) Act gives you 14 calendar days to cancel and receive a full refund with no questions asked. After day 14, you lose this automatic right and must argue that the contract was unfair or that the company breached it. If you are within the 14-day window, cancel today. Waiting another week could cost you your refund.
Mistake 3: not checking your account for proof of active subscription
Some customers assume their subscription is active because they remember signing up. However, payment failures, account deactivations, or technical glitches can mean your subscription is already inactive. Log in to your account and verify that a subscription is currently running before you submit a cancellation request. If no active subscription exists, you have nothing to cancel, but Simply Earth may still owe you a refund for charges that should not have been applied.
Mistake 4: ignoring hidden shipping and duty costs
Many Singapore customers cancel because they were shocked by the final bill after shipping and duties were added. When you submit your cancellation request, explicitly state whether you are cancelling because of undisclosed costs. This puts the company on notice that they failed to comply with transparency requirements under Singapore law. Yafee advises mentioning this in your cancellation email if it applies to you, as it strengthens your claim for a refund even after 14 days.
Mistake 5: not saving proof of your cancellation attempt
Always screenshot or save your cancellation confirmation, the confirmation email from Simply Earth, and any correspondence with customer support. If a dispute arises later, these documents prove that you took reasonable action to cancel. A complaint to CASE or the CCCS will carry much more weight if you can produce contemporaneous written evidence.
After cancellation: what happens next
Your cancellation does not end on the day you click cancel. Follow these steps to ensure the process is complete and to protect yourself from future charges.
Confirm your cancellation date
The confirmation email from Simply Earth will state an end date for your subscription. This is usually the last day of your current billing cycle. Mark this date on your calendar. No charges should appear on your account after this date. If a charge appears on the day after your stated cancellation date, contact your bank immediately.
Check your next billing date
Before you cancel, note the date when your next payment was scheduled to be taken. After you receive your cancellation confirmation, check that this date passes without a new charge appearing on your credit card or bank account. If a charge does appear, this is strong evidence that Simply Earth did not honour your cancellation request.
Monitor your email for follow-up messages
Some companies send retention emails after you cancel, offering discounts or alternative plans. Do not click links in these emails, as they may inadvertently reactivate your subscription. If you receive such an email, mark it as spam and do not respond. Yafee has helped thousands of consumers cancel subscription services and avoid re-engagement traps set by marketing teams.
Keep your confirmation email indefinitely
Archive your cancellation confirmation email in a dedicated folder. If you dispute a charge six months or one year later, this email will prove that you cancelled on a specific date and that any charges after that date are unauthorised. Email providers allow you to keep messages for years, so retention is cost-free and invaluable.
When to escalate and who to contact
If Simply Earth refuses to honour your cancellation or withholds a refund without legitimate reason, escalate your complaint to Singapore's regulatory authorities.
Consumers association of singapore (CASE)
CASE is an independent, non-profit organisation that advocates for consumer rights and mediates disputes between consumers and businesses. If Simply Earth ignores your cancellation request or refuses to refund you, you can lodge a complaint with CASE. The organisation will investigate on your behalf and attempt to resolve the matter. CASE does not charge a fee for this service. You can file a complaint online at case.org.sg or by calling 6100 0315.
Competition and consumer commission of singapore (CCCS)
The CCCS is the statutory body responsible for enforcing consumer protection laws in Singapore, including the Consumer Protection (Fair Trading) Act. If Simply Earth engages in unfair or deceptive practices, such as charging you after you cancelled, you can report the company to the CCCS. The CCCS has power to investigate and compel refunds. You can lodge a complaint online at www.cccs.gov.sg.
Your bank or credit card issuer
If Simply Earth continues to charge your credit card after you cancelled, your bank can file a chargeback on your behalf. Contact your bank's dispute resolution team and provide them with: (1) a copy of your cancellation confirmation email, (2) a screenshot of the unauthorised charge on your statement, and (3) copies of any correspondence with Simply Earth requesting a refund. Your bank will investigate and, if the merchant has no valid reason for the charge, will reverse it and return the money to your account.
Comparison: Simply Earth vs. local alternatives in singapore
Before you cancel, you may want to explore whether a different service meets your needs at a lower cost.
| Service | Subscription model | Approx. monthly cost (SGD) | Shipping to Singapore | Best for |
|---|---|---|---|---|
| Simply Earth | Monthly box (US-based) | SGD 85-100 (with duties) | USD 20-40 per box | Premium DIY enthusiasts |
| Local craft suppliers (Singapore) | One-time purchase | SGD 30-80 | Local pickup or free delivery | Cost-conscious DIY makers |
| Lazada / Shopee (essential oils) | One-time or subscription | SGD 15-60 | Free or SGD 5-10 | Budget shoppers |
How yafee can help you cancel Simply Earth
You do not have to navigate cancellation alone. Yafee is a consumer advocacy platform that specialises in helping people cancel unwanted subscriptions and protect their money. If you run into trouble cancelling Simply Earth, Yafee can provide guidance on your legal rights, help you draft cancellation emails, and advise you on escalation to CASE or your bank.
Yafee's legal specialists understand Singapore's Consumer Protection (Fair Trading) Act and can review your contract to identify whether Simply Earth breached its obligations. If the company refuses to process your cancellation, Yafee can help you build a case for a chargeback or complaint to the CCCS.
Visit yafee.com to learn more about your cancellation rights and to access templates for demanding refunds from companies that ignore your requests. Yafee has helped thousands of consumers cancel subscription services and recover money that companies wrongfully retained.
Contact details for Simply Earth cancellation inquiries
If you need to contact Simply Earth directly to cancel your subscription, use the following details.
Email: Contact the support email listed on Simply Earth's website or in your account dashboard.
Postal address: Simply Earth's corporate office address should appear in your original order confirmation email or terms of service. If you cannot locate it, check your invoice for a return address.
Phone: Check the Simply Earth website for a customer support phone number specific to international customers or Singapore.
When you contact them, use this template: "I am cancelling my Simply Earth subscription effective immediately, in accordance with my rights under Singapore's Consumer Protection (Fair Trading) Act. My account email is [YOUR EMAIL]. Please confirm this cancellation in writing within 48 hours and ensure no further charges are applied after [DATE]."
Summary: your cancellation checklist
Print or bookmark this checklist to ensure you complete every step of your cancellation.
- Locate your original purchase confirmation email and verify your order date.
- Check whether you are within 14 calendar days of purchase (cooling-off right applies).
- Log into your Simply Earth account and review your subscription plan and billing date.
- Attempt to cancel via the self-service dashboard option, if available.
- If no self-service button exists, send a written cancellation email to Simply Earth support.
- Request written confirmation of your cancellation within 48 hours.
- Take screenshots of your cancellation attempt and save all confirmation emails.
- Monitor your credit card or bank account for any charges after your stated cancellation date.
- If an unauthorised charge appears, contact your bank immediately to dispute it.
- If Simply Earth refuses to cancel or refund, escalate to CASE (case.org.sg) or the CCCS (cccs.gov.sg).
Cancelling your Simply Earth subscription protects your budget and gives you control over your spending. You have clear legal rights under Singapore law, and Yafee is here to ensure those rights are respected. Act today, stay organised, and do not hesitate to escalate if the company resists. Your financial security comes first.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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