Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Saddlebox, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Saddlebox in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Saddlebox
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Saddlebox subscription with zero hassle
1
Fill in the form
Give us your details and those of your Saddlebox subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Saddlebox. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Saddlebox refuses your cancellation.
Frequently asked questions
Cancel Saddlebox: Step-by-Step Guide
How to cancel your Saddlebox subscription in singapore: legal rights and step-by-step guide
Understanding Saddlebox and your right to cancel
Saddlebox is a monthly subscription service that delivers curated boxes of equestrian supplies, grooming products, health supplements, and riding equipment to horse owners and enthusiasts worldwide. Each month, you receive a selection of items tailored to equine care, with pricing displayed in US dollars (USD). If you've subscribed and no longer wish to continue, or if you're reassessing your monthly expenses, you have clear legal rights to cancel under Singapore consumer protection law.
As a Singapore consumer, your ability to cancel is protected by the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes). This legislation guarantees that you can terminate a subscription service within a reasonable timeframe, provided the business has clearly disclosed cancellation terms upfront. Yafee has helped thousands of consumers understand and exercise these rights, ensuring they retain control over their recurring charges.
Why Saddlebox subscribers cancel
You might cancel for several legitimate reasons. Perhaps you no longer own horses, your budget has tightened, or you've found alternative suppliers for equestrian products. Monthly recurring charges-typically USD $34.95 to USD $36.95 (approximately SGD $47 to SGD $50 depending on daily exchange rates)-accumulate to over SGD $560 annually. When converted and compounded over time, these charges can strain your cash flow without delivering ongoing value.
International shipping considerations for singapore customers
Saddlebox advertises free shipping within the United States only. If you've subscribed from Singapore, international shipping costs may have applied to your order, increasing your effective monthly expense. Before cancelling, verify whether you've been charged additional shipping fees and whether refunds of those fees are available. This information will be relevant when you contact their customer service team, and Yafee recommends documenting all charges in your cancellation request.
Saddlebox pricing and billing breakdown
Understanding your current plan and exact charges helps you make a well-informed cancellation decision and verify refund eligibility.
Subscription plans and monthly costs
| Plan type | Cost (USD) | Cost (SGD approx.) | Billing cycle | What you receive |
|---|---|---|---|---|
| Monthly recurring subscription | USD $34.95-$36.95 | SGD $47-$50 | Monthly auto-renewal | Curated box with grooming supplies, supplements, treats, equipment; free US shipping |
| Single gift box | USD $50 | SGD $67-$68 | One-time charge | One curated box only; no recurring charges |
| Annual prepaid subscription | Variable (contact support) | Variable | Annual | 12 curated boxes delivered monthly; may include discount vs. monthly billing |
Exchange rate and SGD conversion reality
Saddlebox charges you in US dollars, but your bank or payment provider (such as Visa or Mastercard) converts the amount to SGD at their daily exchange rate. Your actual SGD cost will vary slightly each month based on USD/SGD fluctuations. Review your credit card or bank statement to confirm the exact SGD amount charged most recently; this ensures you know precisely what to claim for a refund if applicable.
Your legal position: consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you explicit statutory rights when dealing with subscription services, regardless of whether Saddlebox is a foreign company.
Statutory cancellation rights under singapore law
Under the Consumer Protection (Fair Trading) Act, any supplier offering a recurring subscription must:
- Disclose the full cost, frequency, and automatic renewal terms before you complete your purchase
- Provide a simple, accessible mechanism for you to cancel at any time
- Honour your cancellation request without unreasonable delay (typically within 2 to 5 business days)
- Cease all future charges once your cancellation is processed
If Saddlebox has not made these disclosures clear, or if they refuse to cancel promptly, you have grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Your legal position
You hold the legal right to cancel your Saddlebox subscription without penalty at any point. The Consumer Protection (Fair Trading) Act does not require you to provide a reason, nor does it permit Saddlebox to impose cancellation fees or retain your payment if you cancel before the end of your billing cycle. If you have paid in advance (for example, for an annual subscription), you are entitled to a refund of the unused portion, calculated on a pro-rata basis. If Saddlebox refuses this refund or delays your cancellation, you can file a complaint with CASE (the Consumers Association of Singapore) or escalate to the CCCS.
How to cancel your Saddlebox subscription
Saddlebox does not offer a self-service cancellation portal on their website, so you must contact their customer service team directly via email or phone to process your cancellation.
Step 1: locate your subscription details
Before contacting Saddlebox, gather your account information. This ensures a faster, smoother cancellation process and protects you if a dispute arises later.
- Find your original order confirmation email or signup receipt
- Note your email address used for the Saddlebox account
- Record your subscription or order number (if shown in emails)
- Note the payment method and last four digits of your card
- Check the date your most recent charge was processed
Step 2: find Saddlebox customer support contact information
Locate the company's official support channels. Visit the Saddlebox website footer, help section, or your order confirmation email for contact details.
- Look for "Contact Us," "Help," "Customer Service," or "Support" links on their website
- Note the email address listed for cancellations or account changes
- Record the phone number if available, or their live chat option
- If details are missing from their website, reply directly to your order confirmation email
Step 3: draft and send your cancellation request
Write a clear, dated email requesting immediate cancellation. Include all relevant details and keep a copy for your records. Yafee recommends using this template structure:
- Subject line: "Cancellation request: [Your email address] - Saddlebox subscription"
- Include your full name, email address, and subscription number
- State explicitly: "I request immediate cancellation of my Saddlebox subscription effective today"
- Include the payment card last four digits and the email address on the account
- Request written confirmation of cancellation within 2 business days
- State that no further charges should be processed after today's date
- If applicable, ask for a refund of any advance payment or charges incurred after your cancellation date
- Send via email and keep a copy in your inbox or a separate folder
Step 4: confirm cancellation in writing
Once you receive a response, verify that Saddlebox has confirmed your cancellation. A valid confirmation will include your cancellation date and confirmation that no further charges will be processed.
- Check the email for explicit confirmation of cancellation
- Verify the effective cancellation date
- Confirm that the company acknowledges no future charges will occur
- Save the confirmation email permanently
Step 5: monitor your payment method for final charges
After cancellation confirmation, monitor your credit card or bank account for the next 30 days to ensure Saddlebox stops charging you.
- Review your bank or credit card statement for new Saddlebox charges
- If an unexpected charge appears after your cancellation date, contact Saddlebox immediately and request a refund
- If they refuse, file a chargeback claim with your card issuer (your bank can assist you with this)
- Keep all cancellation confirmation emails as evidence
Refunds and charges after cancellation
Understanding your refund entitlements under Singapore law prevents disputes and ensures you recover any money you're owed.
What you're entitled to refund
Under the Consumer Protection (Fair Trading) Act, you are entitled to a refund in the following circumstances:
- Any subscription charge processed after your cancellation date (full refund)
- Any pro-rata refund if you've paid in advance for a month or year and cancel before the billing period ends
- Any shipping surcharge applied for international delivery to Singapore (if not disclosed upfront)
How to claim a refund
If Saddlebox charges you after your confirmed cancellation date, or if you qualify for a pro-rata refund, request it in writing immediately. Include your cancellation confirmation email, the date of the unauthorised charge, and the amount. Specify your preferred refund method: credit card, original payment method, or bank transfer.
If Saddlebox refuses your refund
If the company disputes your refund claim or ignores your request within 7 days, escalate the complaint to your bank or card issuer first. They can initiate a chargeback or dispute process. If that fails, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or contact the CCCS (Competition and Consumer Commission of Singapore). Yafee advises keeping all documentation of your cancellation request, their response, and any disputed charges together in one folder for this purpose.
Common mistakes to avoid when cancelling Saddlebox
Cancelling a subscription is straightforward, but several common errors can delay the process or leave you vulnerable to further charges. Take your time and follow these guidelines carefully.
Assuming automatic cancellation after one missed payment
Some subscribers mistakenly believe that if they stop paying, their subscription will automatically cancel. This is incorrect. Saddlebox will attempt to charge your card repeatedly, and after several failed attempts, your account may be flagged for collection. Always submit an explicit cancellation request; do not rely on non-payment.
Cancelling through social media instead of official support channels
Messages sent via Facebook, Instagram, or Twitter may not be processed as formal cancellation requests. Use only the email address or phone number listed on Saddlebox's official website or order confirmation email. Social media requests are difficult to trace and prove later if disputes arise.
Failing to save your cancellation confirmation email
Many consumers delete cancellation confirmations after believing the process is complete. Keep every email from Saddlebox regarding your cancellation indefinitely. This is your primary evidence if the company charges you again or disputes your refund claim.
Not monitoring your bank account after cancellation
Mistakes happen. Even after confirmation, Saddlebox's system may process a final charge if timing issues occur between payment processing and account shutdown. Check your statement for at least one full billing cycle after cancellation to catch any erroneous charges immediately.
What to do after your Saddlebox cancellation
Once your cancellation is confirmed, take these final steps to protect yourself and ensure a clean break.
Verify the cancellation in your next billing cycle
After your subscription end date, your next scheduled billing date should pass without a charge. Confirm this by reviewing your bank or credit card statement online. This verification proves the cancellation was processed successfully.
Request a final account statement (optional)
If you wish to retain a complete record of your subscription with Saddlebox, email their support team and request a statement of all charges, cancellation date, and confirmation that no future charges are scheduled. This is optional but useful for your personal records.
Remove your payment method if possible
If Saddlebox's website allows you to log in and remove your stored payment card, do so. This adds a layer of protection against accidental reactivation or system errors that might trigger a charge.
Block recurring charges with your bank (if necessary)
If you have concerns about the company continuing to bill you after cancellation, contact your bank and request that they block all future Saddlebox transactions. Your bank can set up a filter for a specific merchant, though this should rarely be necessary if cancellation is properly confirmed.
Timeline for cancellation and when charges stop
Understanding the timeline protects you from unexpected charges and clarifies when you should expect confirmation.
| Action | Timeline | What to expect |
|---|---|---|
| Submit cancellation request via email | Immediately | Automatic reply or confirmation email within 24 hours |
| Saddlebox processes cancellation | 2-5 business days | Formal confirmation email with cancellation date |
| Charges cease | By end of your billing cycle OR immediately if mid-cycle | No new charges appear on your statement after cancellation date |
| Refund processed (if applicable) | 5-10 business days | Credit appears on your card or bank account |
Cancellation comparison: Saddlebox versus other equestrian subscriptions
If you're exploring alternatives to Saddlebox or comparing cancellation policies, this overview may help you choose a provider with clearer terms.
| Service | Monthly cost (USD) | Cancellation method | Refund policy |
|---|---|---|---|
| Saddlebox | USD $34.95-$36.95 | Email or phone to support | Pro-rata refund for advance payments; no penalty |
| Equine subscription services (general) | USD $25-$60 | Varies; email or account portal | Varies by provider; always request written confirmation |
| Local Singapore equestrian retailers | N/A (one-time purchase) | No subscription | No recurring charges to cancel |
If Saddlebox refuses to cancel or disputes your claim
While rare, some companies resist cancellation requests or delay processing. If this occurs, you have escalation pathways under Singapore law.
Document everything thoroughly
From your first cancellation email onward, save every communication. Create a folder or document containing:
- Your original cancellation request email (with date sent)
- Saddlebox's response email (with date received)
- Any follow-up correspondence
- Screenshots of charges on your bank statement after the claimed cancellation date
- Confirmation of delivery to the support email address (forward confirmation if available)
Escalate to your bank or card issuer
If Saddlebox charges you after your cancellation confirmation, contact your card issuer immediately. Request a chargeback (a dispute resolution process where your bank reverses the charge pending investigation). Your bank will contact Saddlebox on your behalf. Provide your bank with copies of your cancellation confirmation email.
File a complaint with CASE or the CCCS
If your chargeback is unsuccessful or if Saddlebox refuses to honour a legitimate refund, file a formal complaint with:
- CASE (Consumers Association of Singapore): www.case.org.sg | Phone: +65 6100 0315 | Email: [email protected]
- CCCS (Competition and Consumer Commission of Singapore): www.cccs.gov.sg | Hotline: +65 6100 1800
Include your cancellation documentation, all emails, and bank statements showing disputed charges. Both organisations have legal authority to investigate and compel refunds on behalf of consumers.
Saddlebox mailing address for formal notice (if required)
If you need to send a formal cancellation notice via post, address it to Saddlebox's registered business address. Since Saddlebox is US-based, confirm the current address on their website or in a recent invoice before posting. Email remains the fastest and most verifiable method for Singapore customers.
Final checklist before you cancel
Use this checklist to ensure you've completed every step and protected yourself legally.
- [ ] You've reviewed your current Saddlebox pricing and understand the total annual cost in SGD
- [ ] You've confirmed that Saddlebox ships to your Singapore address or verified any additional shipping costs you've incurred
- [ ] You've gathered your subscription number, account email, and card last four digits
- [ ] You've located Saddlebox's official customer support email address
- [ ] You've drafted a clear cancellation email with today's date and saved a copy before sending
- [ ] You've sent your cancellation request via email (not social media) and received confirmation of delivery
- [ ] You've received a formal cancellation confirmation from Saddlebox within 5 business days
- [ ] You've saved all cancellation correspondence in a separate folder permanently
- [ ] You've monitored your bank or credit card statement and verified no charges after your cancellation date
- [ ] If applicable, you've requested and received a refund for any advance payment or unauthorised charges
Summary: your path forward
Cancelling your Saddlebox subscription is a straightforward process governed by Singapore's Consumer Protection (Fair Trading) Act. You have the legal right to cancel at any time without penalty, and Saddlebox must honour your request and cease all charges within 5 business days. Email their customer support team with your account details and a clear cancellation request, keep confirmation in writing, and monitor your account to ensure no further charges are processed.
If the company delays, refuses, or charges you after cancellation, escalate to your bank (chargeback), CASE, or the CCCS. Your rights are protected by law, and these organisations have legal authority to compel refunds and investigate unfair trading practices.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following these exact steps. Whether you're cancelling Saddlebox due to budget constraints, a change in circumstances, or simply a preference for alternative suppliers, you now have clarity on your legal position, the precise procedure to follow, and the enforcement routes available if disputes arise. Take action today, document everything, and regain control of your recurring payments.