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Frequently asked questions
Cancel Plaud: The Right Way
How to cancel Plaud and recover your fees under singapore consumer law
What is Plaud
Plaud is an AI-powered ecosystem that combines wearable recorders and mobile applications to capture audio, transcribe conversations in real time, and generate summaries of meetings, lectures, and personal notes. The platform operates across iOS, Android, and web, paired with hardware devices like the Note and NotePin models that handle recording and initial processing.
You acquire Plaud through two channels: a one-time hardware purchase (S$199 to S$259) or a subscription service that adds transcription minutes, advanced AI summarization, and cloud features to your existing account. Subscription tiers range from S$24.98 monthly (Intelligence Pro Plan) to S$39.98 monthly (Intelligence Unlimited Plan), with annual commitments offering discounts.
Core features of Plaud
Real-time transcription with speaker labeling sits at the centre of Plaud's value proposition, ensuring you capture who said what during a meeting. AI-powered summarization condenses long conversations into actionable bullet points, and cloud sync keeps your notes accessible across all your devices. Multi-language support lets you transcribe content in different languages, while templates and custom highlighting on the Pro device help you organize and extract insights faster.
Who benefits from Plaud
Professionals attending frequent meetings, students sitting through lectures, researchers conducting interviews, and content creators recording material all gain from Plaud's automated transcription and note-taking capabilities. If you rely on manual note-taking or struggle to keep up during fast-paced conversations, Plaud reduces that cognitive load significantly.
Why you might want to cancel Plaud
Cancellation becomes the right choice for several practical reasons. You might discover that the monthly transcription quota on the Pro plan (1,200 minutes) far exceeds your actual usage, making the Unlimited plan wasteful. Alternatively, you may have switched to a competitor's service, completed a project that required intensive transcription, or found that the subscription cost no longer aligns with your budget.
At Yafee, we recognize that subscriptions often slip into "set and forget" mode. You sign up for a trial, genuinely use the service for a month, then realize three months later that you are still being charged. If that sounds familiar, this guide walks you through cancellation step by step and shows you how to recover unused fees under Singapore consumer law.
Common reasons subscribers cancel Plaud
- Unused transcription minutes accumulate each month.
- The service overlaps with your workplace's existing transcription tool.
- Trial period ended and you forgot to cancel before the first charge.
- Upgrade from free tier to paid plan was not as valuable as expected.
- Device hardware stopped working or was replaced.
Pricing and subscription plans
Plaud offers hardware devices as one-time purchases and subscription layers that unlock additional transcription minutes and AI features. Understanding both helps you decide whether to cancel, downgrade, or switch plans.
| Plan name | Price (SGD) | Billing cycle | What you get |
|---|---|---|---|
| Plaud Note AI Recorder (Starlight) | S$199.00 | One-time | 64 GB device, real-time transcription, noise reduction, cloud sync |
| Plaud NotePin Wearable | S$229.00 | One-time | Wearable recorder, dual microphones, summarization, speaker labels |
| Plaud Note Pro | S$259.00 | One-time | Advanced device, press-to-highlight, 50-hour recording, real-time alignment |
| Intelligence Pro Plan | S$24.98 | Monthly | 1,200 transcription minutes, AI summarization, multi-language, speaker labels |
| Intelligence Unlimited Plan | S$39.98 | Monthly | Unlimited transcription minutes, advanced summarization, priority processing |
| Annual subscription (Pro) | S$249.80 | Yearly | Same as monthly Pro, paid upfront with discount |
Your legal position under singapore consumer law
Your right to cancel Plaud and recover fees rests on the Consumer Protection (Fair Trading) Act (Chapter 52A) of Singapore. This Act protects you against unfair contract terms, misleading representations, and unconscionable conduct by businesses.
Consumer protection (Fair trading) act framework
The Consumer Protection (Fair Trading) Act establishes that any contract for goods or services must be fair, transparent, and free from misleading statements. Plaud, as a service provider, must disclose cancellation terms clearly at the point of purchase and allow you to exit the contract within a reasonable timeframe without excessive penalties.
If Plaud fails to disclose cancellation terms, charges you without consent, or makes false claims about features or pricing, you have grounds to dispute the charge with your payment provider or escalate to the Consumers Association of Singapore (CASE). CASE investigates complaints free of charge and can mediate disputes up to S$100,000.
Your legal position
You have the right to: Cancel your subscription within a cooling-off period if applicable (typically 7 to 14 days from purchase for online transactions). Request a refund for unused services if you cancel mid-billing cycle, provided the service has not been fully delivered. Escalate complaints to CASE if Plaud refuses to process your cancellation or refund after you have submitted a written request.
How to cancel Plaud
Cancellation of your Plaud subscription requires you to follow a clear procedural path. The method depends on whether you subscribed via the Plaud app, website, or through a third-party payment system. Below are the step-by-step instructions for each platform.
Cancel via the Plaud mobile app (iOS and android)
- Open the Plaud app on your iPhone or Android device and log in with your account credentials.
- Navigate to the Settings or Profile section, typically found in the bottom menu or top-right corner.
- Look for "Subscription", "Billing", or "Account" options.
- Select your active subscription plan.
- You will see your current plan (Intelligence Pro or Intelligence Unlimited) and the next billing date.
- Confirm that this is the plan you wish to cancel.
- Tap "Cancel subscription" or "Manage subscription".
- Plaud may display a retention offer (discount or trial extension). You can decline this.
- Confirm your cancellation when prompted.
- Verify the cancellation by checking your email for a confirmation message from Plaud.
- This email serves as proof of cancellation and should state the date your subscription ends.
- Screenshot and save this email in case you need to dispute a charge later.
- Check your subscription status in the app after 24 hours to confirm the cancellation took effect.
- If you still see an active subscription, contact Plaud support immediately with your cancellation confirmation email.
Cancel via the Plaud website
- Visit the Plaud website and log into your account using your email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it.
- Navigate to your account settings or profile page.
- Look for "Account", "Billing", "Subscription", or "Preferences" in the top menu or left sidebar.
- Locate your active subscription under a section labelled "Subscription Management" or "Current Plan".
- You will see the plan name, price, and next billing date.
- Click "Cancel subscription" or "Edit subscription".
- A popup or new page will appear asking you to confirm your cancellation.
- Plaud may ask you to rate your experience or provide feedback. This is optional.
- Confirm your cancellation by clicking the final "Confirm cancellation" button.
- You will receive an on-screen confirmation and an email confirmation within minutes.
- Save or screenshot both confirmations as proof of cancellation.
- Note the exact date your subscription ends (this may be the end of your current billing cycle, not the cancellation date).
Cancel if you subscribed via apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Do not open the Plaud app itself.
- Tap your profile icon in the top-right corner and select "Subscriptions".
- You will see a list of all active subscriptions linked to your Apple ID.
- Find and tap "Plaud" in the list.
- If Plaud does not appear, you may be subscribed through the Plaud website, not the App Store.
- Tap "Cancel subscription" or "Edit".
- Apple will prompt you to confirm the cancellation.
- Select "Confirm" when prompted.
- Check your Apple confirmation email (sent to the email associated with your Apple ID).
- This confirms the date your subscription ends.
Cancel if you subscribed via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Manage subscriptions".
- Find and tap "Plaud" in the list of active subscriptions.
- If Plaud does not appear, you may be subscribed through the Plaud website, not Google Play.
- Tap "Cancel subscription".
- Google Play will display the date your subscription ends.
- Confirm your cancellation.
- Check your Google Account email for a cancellation confirmation.
- Save this email as proof.
What happens after you cancel Plaud
Once you cancel your subscription, you enter a transition period during which your access rights and billing obligations change. Understanding this period helps you avoid unexpected charges and plan your next steps.
Access after cancellation
Your Plaud account and recorded data remain accessible until the end of your current billing cycle. If you cancel on the 15th of a month and your billing cycle runs from the 1st to the 30th, you retain full access to the platform until the 30th. After that date, your subscription status changes to "inactive" or "trial", and you lose access to premium features like advanced transcription and summarization. Your recorded files and historical transcriptions remain on your account but may not be editable or downloadable after your paid plan expires; Yafee recommends you download or export your data before your cancellation date takes effect.
Refunds and credit
Plaud typically processes refunds within 5 to 10 business days if you cancel within the cooling-off period (usually 7 days from purchase) and have not used the service extensively. If you cancel mid-cycle, you are unlikely to receive a refund for the unused portion unless you have a documented reason (e.g., service failure, misleading advertising, or hardware defect). In such cases, contact Plaud support with evidence and request a pro-rata refund. If Plaud declines, you can file a dispute with your bank or credit card company under the chargeback process.
Billing after cancellation
After the cancellation date takes effect, you will not be charged again. However, verify your bank or credit card statement two weeks after your cancellation date to ensure no further charges appear. If a charge does appear, this breaches the Consumer Protection (Fair Trading) Act, and you should immediately contact your payment provider to dispute it.
How to recover refunds and dispute charges
If Plaud continues to charge you after cancellation or refuses to process your cancellation request, you have multiple avenues to recover your money. Yafee has helped thousands of consumers navigate this process successfully.
Step 1: request a refund in writing from Plaud
- Compose a formal email to Plaud support.
- Include your full name, account email, account ID (if available), and the date(s) you were charged.
- Clearly state that you cancelled your subscription and request a refund for all charges after the cancellation date.
- Attach your cancellation confirmation email or screenshot as proof.
- Send the email to Plaud's customer support address (typically [email protected] or similar).
- Request a read receipt to confirm Plaud received your email.
- Allow Plaud 7 to 10 business days to respond.
- Document the date you sent the email and keep a copy of your full request.
Step 2: escalate to your payment provider if Plaud does not respond
- Log into your bank or credit card account online.
- Locate the transaction(s) made to Plaud that you dispute.
- Select the disputed transaction and choose "Dispute charge" or "File a claim".
- Your bank will open a formal dispute investigation.
- Select the reason "Unauthorised charge" or "Service not rendered as described".
- Provide documentation to your bank.
- Attach your cancellation confirmation email, your written refund request to Plaud, and proof that Plaud did not respond or refused your refund request.
- Include screenshots of any charges that appeared after your cancellation date.
- Wait for your bank's investigation outcome (typically 30 to 60 days).
- Your bank will credit your account if the dispute is upheld.
Step 3: file a complaint with CASE (Consumers association of singapore)
- Visit the CASE website at case.org.sg or contact them at 6100 0315.
- CASE handles complaints related to breaches of the Consumer Protection (Fair Trading) Act.
- Provide CASE with your complaint details.
- Include your name, contact information, account details, and a timeline of events.
- Attach all documentation: cancellation confirmations, refund requests, payment statements, and Plaud's responses (or lack thereof).
- CASE will investigate and attempt to mediate between you and Plaud at no cost to you.
- If mediation succeeds, Plaud will issue a refund or credit.
- If Plaud refuses, CASE will document this and may escalate the matter further.
Common mistakes to avoid when cancelling
Cancellation is a straightforward process, but a few common missteps can delay your refund or leave your subscription active. Yafee's experience shows that most of these mistakes are easily avoidable.
Deleting the Plaud app instead of cancelling your subscription
Removing the Plaud app from your phone does not cancel your subscription. Plaud will continue to charge you each month because your subscription exists in Plaud's billing system, not on your device. Always cancel your subscription through the app settings, website, or payment platform before you delete the app.
Assuming cancellation is automatic after a trial period ends
Plaud's trial period does not auto-cancel. Many users assume their free trial ends and the service stops, but Plaud automatically converts your trial to a paid subscription unless you explicitly cancel beforehand. Check your Plaud email for a "Trial ending soon" notification and cancel within the timeframe stated in that email.
Cancelling through the website but not confirming the cancellation email
Plaud sends a confirmation email after you cancel, but this email sometimes lands in your spam folder. If you do not see the confirmation, log back into your Plaud account and check your subscription status to confirm it shows as "Cancelled". If it still shows as active, repeat the cancellation process or contact support immediately.
Not checking your bank statement after cancellation
Always verify your bank or credit card statement 2 to 3 weeks after your cancellation date. If a charge from Plaud appears, it indicates your cancellation did not process correctly. Contact Plaud immediately and request a refund; if they decline, use the chargeback process outlined above.
Comparison table: Plaud vs alternative transcription services
If you are cancelling Plaud because it no longer meets your needs, you may want to evaluate alternative services. This table compares Plaud's pricing and features with similar tools available in Singapore.
| Service | Monthly cost (SGD) | Real-time transcription | AI summarization | Multi-language support |
|---|---|---|---|---|
| Plaud Intelligence Pro | S$24.98 | Yes | Yes | Yes |
| Otter AI Premium | S$26.99 | Yes | Yes | Limited |
| Microsoft Teams (with transcription) | S$8.50 (Teams + Microsoft 365) | Yes (during calls) | Yes | Yes |
| Google Meet Transcription | Free (with Google Workspace) | Yes | Limited | Yes |
| Fireflies.ai Starter | S$12.99 | Yes | Yes | Yes |
| Rev.com Subscription | S$19.99 | No (manual transcription) | No | Yes |
After cancellation: next steps and tips
Once your cancellation is confirmed and your billing cycle ends, take these steps to protect your data and ensure a smooth transition to an alternative service or to simply close the chapter.
Export your data and recordings
Before your paid subscription expires, download all your recorded files, transcripts, and summaries from Plaud. Most platforms allow you to export data in formats like PDF, MP3, or text. This ensures you retain your information even if Plaud deletes it after your subscription ends. Yafee recommends completing this step at least 3 days before your subscription end date.
Remove saved payment methods
Log into your Plaud account and delete any saved credit cards or payment methods. This prevents accidental reactivation of your subscription if Plaud offers a re-engagement offer or if you click a link by mistake. You can always re-add a payment method if you decide to resubscribe later.
Check your email settings
Unsubscribe from Plaud's promotional and notification emails. This stops you receiving tempting re-activation offers and helps keep your inbox organized. If you receive any unexpected charges or offers from Plaud after cancellation, mark them as spam.
Contact information for Plaud support and escalation
If you encounter issues during cancellation or need to dispute a charge, contact Plaud using the following details. Plaud operates a registered entity in Singapore and must comply with local consumer law.
Official Plaud singapore address
PLAUD PTE. LTD.
10 Anson Road, #25-05
International Plaza
Singapore 079903
Operational office (co-working location):
51 Bras Basah Road, #01-21
Lazada One
Singapore 189555
Support channels
Email Plaud support directly at [email protected] with your account details, the transaction dates you dispute, and a clear description of the issue. For urgent matters, contact CASE (Consumers Association of Singapore) at case.org.sg or telephone 6100 0315. CASE will investigate your complaint and attempt mediation free of charge.
Conclusion: cancellation is your right
Cancelling your Plaud subscription is straightforward when you follow the steps outlined in this guide. The Consumer Protection (Fair Trading) Act guarantees your right to exit subscriptions, receive transparent billing, and recover fees for services not rendered. Whether you cancel via the app, website, or payment platform, always keep your confirmation email as proof and verify that charges stop within two billing cycles.
If Plaud refuses your cancellation or continues charging you after you have cancelled, do not hesitate to escalate the issue to your bank (via chargeback) or to CASE. Both channels are free and designed to protect consumers like you. Yafee has guided thousands of Singaporean subscribers through this process and seen successful outcomes. Your rights are enforceable, your refund is recoverable, and your frustration is valid. Take action today and reclaim control of your subscriptions.