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Frequently asked questions
Cancel Ownerly: The Right Way to Do It
How to cancel Ownerly in singapore: a legal guide to ending your property platform subscription
What is Ownerly and why you might want to cancel
Ownerly is a subscription-based property intelligence platform serving real estate investors, agents, and buyers across Singapore. The service provides off-market listings, detailed property reports, and market analysis designed to support data-driven investment decisions.
You begin with a low-cost trial period (typically 7 days at SGD 1.35) that automatically converts to a monthly paid subscription unless you cancel before the trial ends. This auto-renewal mechanism is the critical juncture many users overlook. Your subscription may no longer align with your investment strategy, the platform features may not justify the monthly cost, or you may have found alternative tools better suited to your needs. Yafee exists to guide you through the cancellation process with clarity and confidence, ensuring you understand both your options and your legal protections as a Singapore consumer.
Who uses Ownerly and what it delivers
Ownerly attracts property professionals and active investors who require competitive market data and portfolio analysis. Your subscription grants access to unlimited property reports, off-market leads, and advanced search filters. However, casual property researchers, those working exclusively with local real estate agents, or investors focused on a single property type may find the premium subscription model delivers insufficient value for the ongoing cost.
The auto-renewal mechanism and your cancellation window
Ownerly's trial converts automatically to a paid monthly plan unless you cancel before the expiry date. This conversion happens without a reminder email in many cases. Set a phone alarm on day 5 of your trial to ensure you act before charges apply. Under Singapore's Consumer Protection (Fair Trading) Act, subscription services must obtain your explicit consent before charging you, and you retain the right to cancel at any time without penalty.
Ownerly pricing in singapore dollars
Ownerly publishes pricing in USD, but your actual charge depends on your bank's exchange rate and your app store region settings. Here is the current pricing structure:
| Plan | Cost (USD) | Approximate SGD | Duration | Features included |
|---|---|---|---|---|
| 7-day trial | US$1.00 | SGD 1.35 | One-time | Full report access (up to 25) |
| Enhanced 7-day trial | US$5.00 | SGD 6.75 | One-time | PDF downloads, shared account access |
| Monthly subscription | US$37.99/month | SGD 51.30/month | Ongoing (auto-renews) | Unlimited reports, premium tools, priority support |
If you cancel before your trial expires, you avoid the monthly charge entirely. The critical action window is days 1 through 7 of your trial period. If you signed up on a weekend, verify the exact expiry date and time in your account settings to avoid unintended charges.
Your legal rights and cancellation framework
Singapore law grants you clear protections when cancelling a subscription service. The Consumer Protection (Fair Trading) Act establishes that you must receive fair treatment, accurate information, and the right to cancel without penalty.
Your legal position under singapore consumer law
You hold the following legal entitlements: (1) the right to cancel your subscription at any time; (2) the right to receive a cancellation confirmation within a reasonable timeframe (typically 24 to 48 hours); (3) the right to request a refund if you cancel within the trial period or if Ownerly fails to deliver services as described; and (4) the right to escalate complaints to the Consumers Association of Singapore (CASE) if Ownerly refuses to honour your cancellation or disputes a refund claim. Yafee recommends retaining all email correspondence, screenshots of your account settings, and payment receipts as evidence if a dispute arises.
When you can demand a refund
You may request a refund in the following circumstances: you cancelled before your trial period ended and were charged the monthly subscription fee; Ownerly's service was unavailable or non-functional during your billing cycle; you cancelled within 14 days of signing up and the service did not match the advertised description; or duplicate charges appeared on your account. Yafee advises submitting refund requests in writing (email or web form) with specific details: your member ID, the date of the disputed charge, the amount, and a clear explanation of why you believe the charge is incorrect.
Four methods to cancel your Ownerly subscription
You have multiple cancellation channels available, each providing a documented record of your request. Yafee has verified that all methods work, though web forms and email typically generate faster written confirmation.
Method 1: cancel through the Ownerly website contact form
- Open your web browser and navigate to your Ownerly account login page.
- Log in with your registered email address and password.
- Scroll to the footer of any page and locate the "Contact Us" link.
- Select "Cancel My Account" from the dropdown menu or form category.
- Enter your 9-digit member ID (visible in your account settings under "Profile").
- Type your cancellation message: "I wish to cancel my subscription effective immediately and request confirmation of this cancellation."
- Include your registered email address to ensure confirmation reaches you.
- Submit the form.
- Monitor your inbox (including spam and promotions folders) for a cancellation confirmation email within 24 hours.
- If no confirmation arrives within one business day, follow up using Method 2 (email) or Method 3 (live chat).
Method 2: email your cancellation request to support
- Compose an email to [email protected].
- Use the subject line: "Subscription cancellation request - [your member ID]".
- In the email body, include:
- Your full name and registered email address.
- Your 9-digit member ID.
- The date you want the cancellation to take effect (typically "immediately").
- A brief statement: "I request immediate cancellation of my Ownerly subscription and confirmation of this action."
- Send the email from the email address associated with your Ownerly account.
- Allow up to 48 hours for a response confirming cancellation.
- Save the confirmation email for your records and as evidence if a billing dispute occurs.
Method 3: request cancellation via live chat
- Log into your Ownerly account on the website or mobile app.
- Locate the live chat widget (usually a speech bubble icon in the bottom right corner).
- Select "Start a conversation" or "Chat with support".
- Type your cancellation request:
- "I want to cancel my subscription immediately."
- Provide your member ID when the support agent asks for it.
- Request that the agent send you a cancellation confirmation email.
- Screenshot the chat transcript or use the "export conversation" option if available.
- Verify within 24 hours that a confirmation email has arrived; if not, use Method 2 to follow up in writing.
Method 4: cancel by phone
- Call Ownerly's customer support line at +1-888-212-8460 (international number; note the time zone is North America-based, so call during business hours).
- Have your member ID and registered email address ready.
- When connected, state clearly: "I wish to cancel my subscription immediately."
- Request a confirmation number and the agent's name.
- Ask the agent to email a written cancellation confirmation to your registered address.
- Allow up to 48 hours for the confirmation email to arrive.
- If the email does not arrive, follow up using Method 2 (email) with a reference to the phone call and confirmation number.
Timeline and what to expect after cancellation
Cancellation is straightforward, but understanding the timeline protects you from accidental charges. Your subscription ends on the date you cancel, though access may continue until the end of your current billing cycle depending on Ownerly's policy.
Immediate steps after you cancel
Within 24 hours of submitting your cancellation, you should receive a written confirmation email. Check this email contains your member ID, the cancellation date, and a statement confirming your subscription is terminated. If you see no confirmation email within one business day, resend your cancellation request using a different method (for example, if you used the web form, send an email). Do not assume silence means cancellation-pursue written confirmation to protect yourself against unexpected charges.
Checking your account post-cancellation
Log into your Ownerly account 48 hours after cancellation and verify your subscription status shows "cancelled" or "inactive". Some accounts display a "Manage subscription" button with no active plan listed. If your account still shows an active monthly subscription, contact support immediately using Method 2 (email) with the subject "Cancellation not processed - urgent". Request escalation and evidence that the cancellation has been applied.
Monitoring your payment method
Watch your credit card or bank statement for 30 days after cancellation. If Ownerly attempts to charge you after you have cancelled, this is a breach of your consumer rights. Contact your bank immediately to report the unauthorized transaction and request a chargeback. Simultaneously, send a formal written notice to Ownerly's legal address (provided in the final section of this guide) documenting the erroneous charge and your cancellation date. Keep all evidence: your cancellation confirmation email, the unexpected charge receipt, and your bank's chargeback documentation.
Refund eligibility and recovery procedures
Your eligibility for a refund depends on the circumstances and timing of your request. Yafee outlines the two primary scenarios you may face.
Refunds for charges during your trial period
If you cancelled during your trial but were charged the full monthly subscription fee (SGD 51.30 or approximately US$37.99), you are entitled to a refund. Submit a refund request to [email protected] with the subject "Refund request - erroneous charge during trial period". Include your member ID, the trial end date, the date you cancelled, and a screenshot of the unexpected monthly charge. Ownerly must respond within 14 days; most refunds process within 5 to 7 business days after approval.
Refunds after the trial period ends
If you are 14 days or more into your monthly subscription and decide to cancel, you are generally not entitled to a pro-rata refund unless the service was unavailable, malfunctioned, or failed to match its advertised features. However, if you can demonstrate a material breach (for example, the platform was inaccessible for several days without compensation), you may request a partial refund. Contact support with evidence of the breach and a request for proportional credit. Yafee recommends being specific: "The platform was unavailable from [date] to [date], representing X days of my 30-day billing cycle. I request a refund of SGD [amount]."
Common cancellation mistakes and how to avoid them
Cancellation is a straightforward process, and most users complete it without issue. However, several preventable errors can cause unexpected charges or lost time. Be aware of these pitfalls and you will protect yourself.
Mistake 1: confusing cancellation with account deletion
Cancelling your subscription does not delete your account. Your profile, payment details, and property data remain in Ownerly's system. If you wish to delete your account entirely (removing all personal data), you must request this separately after cancellation. Use Method 2 (email) and specify: "In addition to cancelling my subscription, I request that my account and all associated personal data be permanently deleted in accordance with data protection requirements."
Mistake 2: cancelling only through the app without confirming via email
Some users attempt to cancel through the mobile app's subscription settings (for example, through Apple App Store or Google Play). This action may suspend your app access without notifying Ownerly's support team. Always use one of the four methods listed in this guide to ensure Ownerly's team receives and processes your cancellation. The app's payment settings manage app store billing, not Ownerly's direct subscription system.
Mistake 3: not retaining proof of cancellation
Save every cancellation-related email, screenshot, and reference number. If Ownerly charges you after cancellation (a rare but possible error), you will need this evidence to claim a refund or dispute the charge with your bank. Yafee recommends creating a dedicated folder in your email client titled "Ownerly Cancellation" and organizing all correspondence by date.
Mistake 4: relying on a cancellation request without confirmation
Submitting a cancellation request is not the same as a confirmed cancellation. Always wait for written confirmation before assuming the process is complete. If you do not receive confirmation within 48 hours, take action immediately using an alternative method rather than waiting another week.
Comparison of cancellation methods and best practices
Each cancellation method offers distinct advantages. This table helps you choose the approach that best suits your circumstances and preference for documentation.
| Method | Speed | Documentation | Best for |
|---|---|---|---|
| Email ([email protected]) | 24-48 hours | Excellent (written record) | Users who want airtight proof |
| Web form (Contact Us) | 24 hours | Good (form submission record) | Users comfortable with web interfaces |
| Live chat | Immediate | Moderate (screenshot chat only) | Users who want real-time confirmation |
| Phone | Immediate | Fair (agent name and confirmation number only) | Users who prefer personal contact |
Yafee recommends email as the primary method because it creates a permanent written record automatically. Combine this with a follow-up screenshot of your account settings 48 hours later to confirm the subscription is inactive. This dual approach leaves no ambiguity if a dispute arises.
After cancellation: ongoing protection and escalation
Once you receive cancellation confirmation, your relationship with Ownerly is substantially concluded. However, you retain important rights if problems emerge.
If Ownerly refuses to cancel or disputes your request
If Ownerly's support team denies your cancellation request or claims you do not meet cancellation criteria, escalate the matter in writing. Send a formal letter (email counts as written notice) to Ownerly's legal address, stating: "I formally request cancellation of my subscription effective [date]. Your failure to honour this request within 14 days will constitute a breach of the Consumer Protection (Fair Trading) Act. I will escalate this matter to the Consumers Association of Singapore." Provide your member ID, the dates of all previous cancellation requests, and copies of all related emails. Allow 14 days for a response before contacting CASE.
Escalating to the consumers association of singapore
If Ownerly continues to charge you or refuses to honour your cancellation after two weeks, lodge a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or by phone at +65-6100-0315. CASE is Singapore's statutory consumer watchdog and has power to investigate disputes and compel refunds. Provide CASE with all documentation: your cancellation confirmation emails, payment statements showing disputed charges, and copies of all correspondence with Ownerly. CASE will intervene at no cost to you.
Ownerly's legal notice address for formal cancellation requests
If you choose to cancel by certified mail or require a formal written record, address your cancellation notice to:
Ownerly Legal Department
[Note: Ownerly does not publish a public mailing address. Use the contact methods listed in this guide. If you require a certified mail address for formal legal notice, contact Ownerly directly via email ([email protected]) and request their registered office address in writing.]
For North America-based inquiries, the company maintains a P.O. Box referenced in its Terms and Conditions. Yafee recommends confirming the current address directly with Ownerly's support team before sending any certified correspondence, as postal addresses change.
Key takeaways for a successful Ownerly cancellation
Cancelling your Ownerly subscription is straightforward when you follow a clear process. Act before your trial expires to avoid monthly charges. Choose email as your primary cancellation method and retain the confirmation as proof. Monitor your payment method for 30 days post-cancellation. If any unauthorized charges appear, contact your bank immediately and then escalate to CASE if Ownerly refuses to refund.
Yafee has helped thousands of consumers cancel subscriptions confidently by providing clear legal guidance and practical checklists. Your rights under Singapore's Consumer Protection (Fair Trading) Act are strong, and you are entitled to transparent cancellation, written confirmation, and refunds when warranted. Visit Yafee at yafee.com to access templates for cancellation emails, a record-keeping checklist, and step-by-step guidance tailored to your specific situation. Yafee's platform ensures you have professional support every step of the way, from initial cancellation through post-cancellation verification and escalation if needed.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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